In this essay, describing and examining the key issues like the role and importance of effective operations management. This is the overall view of the organisation and its strategy about the organisation's objectives. I will analyse the strategic objective of the organisation and the success of meeting organisational objectives. As strategic management is the desired planning about the current situation of the organisation regarding the required actions of achievement. This is the main subject of the organisation to make the strategy which should be helpful for the organisation. There are resources, tools, and systems required to support business process. There is quality audit system to monitor the quality and standard. Organisation makes strategy to improve their performance.
Operations management is the field of study in which it is changed during two last decades in many different ways. These are the ways to describe the important of operations management. It is the area of business in which business considered the production, goods and services. It involves the production of goods. It has responsibility to ensure that the business operations should be efficient and effective in terms of customer's demands.
It is the activities of designing and based on operations systems. It concerns to achieve the outputs to determine the organisations for customers (Wright, 1999).
Importance of effective operations management:
The effective operations management consult with the style, layout manufacturing style, size, quality and appearance. It also concern with the performance and service whether they are good or bad. It may consult with the program, design, performance and operations of the organisation. It is the important tool for the business. Business depends on the organisation's behaviour and its operations management system. It is like management, marketing and financial activities. It is the business field which have a lots of management responsibilities. It also helps to bank to forecast the management systems and the customers purchase. For this task, company should forecast all the details accurately.
Role of operations:
The role of operation system means there are some responsibilities and tasks behind the purpose. It means there are the obvious functions and rational function to underlying and to express the main objective of the firm or organisation. The idea is very important for the role of operation. We all play role in everyday life. Sometimes we are colleague, sometimes friends, relatives, doctors, helpers or guiders. In each and every way of life we play a role to express our self and explain the way of living and the way of dealings and communications with others. Every minute we may have different behaviour or different attitudes or role. Same like in the organisations strategy. Each have their own strategy and planning and they are different as well. Three main role of organisation are:
Business strategy implementer.
Business strategy supporter.
Business strategy driver.
Implementing business strategy is most important strategy for the business and it is the basic responsibility for the organisations operation. Second, is the strategy about what the business aspire to, and what the business should do for the better future. If organisation has unique abilities then driver business strategy will be applied. There should be special techniques for the organisations strategy to run the business on right path to make the bright future of the organisation.
Strategic objectives of the organisation:
The main objective of the organisation should be the goal achievement and the better way of business running techniques. It should demonstrate the all main practices in the program or planning. The objective of organisation should be clear and mind blowing. The organisation should have clear strategy to understand and run the business according to that policy. Customers are the main source of income so they should be happy and satisfied with products or their consumes. Operations have the major impact on the suppliers as well. It demonstrates that how it affects and how it is helpful for the organisation.
The first performance object of operation management is quality. The main point of quality is that the product or services are same as suppose to be. These are not change. In the diagram it demonstrate the quality remains same and if the organisation is making product without doing any mistakes or error freely they are producing products then the speed of growth will be increased, cost remain same and dependability will be high or increase in the operations management.
Timing also counts in making or producing products. Company analyse the program for producing their products in given time. Sometimes they fix up their time to produce their product on time limit. If they fail they lose or they lose profits from the market. So every company in the market try to make a well plan and get limited resources to produce their product on time.
The quality in the operations system demonstrates the reliability of the product. Quality of product sows that if the product will be without mistakes and having no error then it will get faster response from the customers and its speed will be high dependability will be also increased. It cost will depend on its speed and dependability. If its delivery is on time then it will get more profit and have good result in the market. Using this strategy, customers will be more attentive towards the product and will show their interest to buy the products at any reasonable cost.
If the company having its limited resources and having wider variety of customisations, and have more innovations in their company. If they can cope with volume fluctuations, then the speed leads to faster customer response. Speed will be high. Cost depends on the dependability of the products and flexibility the products will be decreased. And all the products will be delivered on time.
Cost is considered in the market as the product making facility. It is the main focus on the product. If the quality of the product is good enough and speed increases and faster customer responses that there is the error free productions and services in the market. It may concerns with the cost and it depends on the ability or dependability that the profit is high or the product is on the lower price. If the product is on time delivered then it means that it delivers and got the higher profit from the market business.
Strategic decisions are made to get the best result in the organisation. It depends on the situation of the business. It also depends on the business strategy which is made by the Human resource department of the organisation. There are some departments for the organisation which are carried through the human resource management systems.
There are some appropriate systems for the organisation to run their business in calm and smooth way. These ways are simple and carried through the human resource department. In carries the entire important task to run the business in the right way. In also demonstrate the good behaviour and good decision making theory for the organisation. It has the systems for analysing the goal status, whether the company is doing its work in right way or wrong or going to achieve its goal or not. These systems analyse the company's behaviour as well. Because if the company is on the introductory way, then its stage is early and having the start stage. If the company has its10 or more years work experience then it demonstrates the way towards growth of the organisation. If the company has it stage at 40 or 50 years work experience or more, then it means it is on the way of maturity. If the company has its profit lose and lose its turnover and share of market as well then it means that company can't survive in this condition and can't have its more turnovers in the business market. It is the way of marketing and the role of markets turnover.
Quality of product:
Quality of product is concern with the customer's satisfaction and it also carries the satisfaction level of the product. It also consist the characteristics of the product and services which satisfied the customers. If customers are happy and satisfied then it leads to fair exchange and the good profit earnings in the market. The expectations of the organisation also describe the more importance of the business and the products. The quality counts more in the firm's development. It goes to the higher rate. The firm starts its business at introductory level and after some time it carries its way towards more production and growth but growth will be possible if the quality of the product will satisfy the customers.
Quality gurus are the persons or the personalities those who do the lasting things for their organisation. These gurus are the good personalities, good persons or the wise teacher. They have their impact by having the brainstorming ideas. More impact on the situational activities in the organisation. They do some extra ordinary activities for their organisation.
Evaluation and development of quality:
It is the evaluation system in the organisation, which carries all the research and evaluation of the system. It also consist the foundation, schools, non- profit organisation and development system on public sector. It carries all the profit system. It understands the mission statement for the organisation. It also communicates and gets the best result on the basis of this analysis.
Product quality and services quality:
There are the standard of the quality. These standards may have the ability of getting the analysis on logistic, legal, health and safety programs, weight and measures and product quality and services quality also. It has the beneficial impact on the business.
Five quality gaps:
The five quality gaps consist the five elements to describe. The gap modal is the modal and framework of satisfaction of the customer services. In "A conceptual model of servise quality and its implications for futur research" (The Journal of Marketing, 1985).
The first step of this modal is survey research. Second is management perception of consumer expectations. Third gap consist the translation of perceptions into services of quality specifications. Fourth is the external communications to customers. Fifth and last gap is expected service and perceived service. It has the word mouth, personal needs and past experience.
Benchmarking is the process to compare the business on the industrial level. It is consider comparing with the other companies and it compares with the other industries from one industry. It compares the performance and business process to other industries. It also measures the cost, time, quality and performance in between the industries. It also consist the performance upon the better, good, faster and cheaper way.
The best practices are the better way of technology of techniques, methods and way of understanding. It is the conventional wisdom which regards are more effective and beneficial and effecting. It demonstrates the way of completing the tasks and activities. The best practise is only possible and applicable in the particular situation or circumstances.
Self- assessment and vision:
Self assessment and vision of the operation management is clear and obvious. It means the type of taxes and tax return. It describes the tax needs that who needs taxes and all the type of return and more.
It is the continuous process of making products and services and process. It follows the way of the customer services to satisfy them. It is an ongoing process of production and all other activities in the organisation.
Designs systems are the systems of the analysis and operations in the organisations. It depends on the basics of the designs and designing process. Designing systems consist of the style, modal, shape and size of the product. It is the more effective system in the organisation which attracts the customers and is the source of making the product in the company.
Process and objectives:
Processes and the objectives are the design for the organisational product to enable and examine the products of the activities and educational program. It is the process of the company for designing the products and material and having the best way of introducing the product.
Systems and operations:
All the systems and operations carry through the organisation and the focus on the material system. It also consist the materials and the ways of producing the products and the systems of operating the industrial strategy in the organisation. These systems are the result of the manufacturing systems which is run by the systems and processes.
Layout and flow of processes:
The layout and flow of the processes describe and explain the way of the product manufacturing systems. It also carries the way of the organisation and having the monitoring process and analysis in the organisation.
The impact of technology on operations and systems:
The new inventions and the technologies are the operations systems and the management process and having the ways of the technologies and new technology systems. It has the impact on the materials productions and the technology also consist the fast production and less error production of goods in the market.
Total Quality management (TQM):
Total quality management system is the management and process of the production and practices throughout the organisation. It also consist the way of the exceeding the number of the customers and the increasing profits. It focuses on the marketing, measurement and control systems. It also focuses on the continues improvement. The improvement should in the products and materials which use in the manufacturing process.
Methods and techniques:
There are the methods and techniques for the for designing systems. Some of the company's uses and analysis the production system but many of the companies carry the role of manufacturing in the organisation. The rules and regulations also should follow by the organisation when using the techniques and the resulting analysis.
Monitoring systems are the systems for data analysing and the information strategy. Information Strategy is the plan for the way of information which is required by the organization. Such plan are based on the reasonable understanding of how information take part in the objective of the organisations and all detailed work task for the workers in the organization n how they should deal with the technological issues and informational issues.
Data mining technologies and techniques are for recognizing the data patterns which help the businesses for matching and using the unrelated data for meaningful relationships where they react to financial needs rather than reacting on customer needs.
The objectives of data mining are:
The main objective of mining techniques is customizing data mining tools for financial data analysis.
Usage pattern as the demand of analysis.
Developing a system for analysis by using data mining techniques.
Data mining is awareness for the large amount of data or we can say the "data mining for knowledge" or it is Knowledge Discovery in Database (KDD). So data mining is Data collection, database analysis, and management
There are some criteria's of KDD in database:
Data cleaning: to remove all irrelevant data.
Data integration: where all data can be collected.
Data collection: where the relevant data could be obtain from the database.
Â Â Data transformation: where data are transformed into different forms for data mining.
Â Data mining: this is the process where intelligent methods are applied for all data patterns to analyse the data.
Â Â Pattern creation: where we identify the interesting patterns and apply them.
Â Â Â Knowledge presentation: where this technique use to deliver or present knowledge to others.
This system is the management process for the analysis of the all over the organisation and the way of the materials and the ways of the quality measurement. The analysis of the organisation and it strategy.
Managing and monitoring quality:
When you go to buy a sandwich do you buy the cheap one that come from the clumsy tray or do you prefer one that is properly packed and looked fresh and appetizing. Quality, design and branding are very important factor in determining the price of product. Business want to charge more to earn more. The information about customer, their attitude and behaviours, information on what quality different segment of customers perceive in their mind about the service or product, information about what design suites best to customers are some type of information expected out of any new information system implemented, while they can also give us competitive advantage. In fact all this information is like an asset to an organization. And managing this information is a key task. Managing the abundance of information describes how successful organization is in term of information and knowledge.  Organization at this point decides how it going to manage information and access to this information by different end users.
Using this technique the company spends a lot on research and development and develops the information system in house. The word in house refers to developing technology with the company and not using outside help. The researchers are full time paid employees of the organization and they work according to the organization needs. Mostly people working on such projects have had great experience in the past with the organization and they understand the organization better. Combining both the experience and the skills they write the information system from the letter A. Usually such systems are tailor made for the organization and cannot be used in other organization as mostly they do not meet the needs
Purpose, Aims/ Objectives:
The aims and objectives of the company are same and obvious and it is the first aim of the company to stand in the market and able to stand in the industrial environment. The first year of the organisation start is very difficult for any company and the best way and the success in the business world can get by having challenges and the good strategy to follow and it should be gained by the brainstorming ideas of the management staff.
The most effective criteria of the business having these capabilities:
S- Specific: it consist the business performance and show that what the business does.
M- Measurable: the business having the value of the organisations in the term of years trading.
A-Agreed: it concern that the all and everyone should agree those who want to achieve the objective and goal.
R- Realistic: it show the challenging object and objective should be challenging. But there should be sources available for this purpose.
T-Time specifics': there is the time limit for goal achievement or the achievement of objective in available resources and its time limit is one year.
Mission statement shows the objective of the organisation, value and vision of the company also. It helps the employees, managers, customers and suppliers to understand the business goal and objective and actions of the business
Health and safety:
There are some restaurants and in these there should be health and safety rules and regulations to produce and making food and in some companies there are the proper methods and training provided to the employees.
Hazard analysis Critical Control Path (HACCP):
There is the technique and method for the health and food safety program. It is called Hazard analysis Critical Control Path (HACCP). It also consist the instructions to protection from the hazards of Chemical and Biological items or germs.
Monitoring Organisational Performance:
Monitoring the organisational performance is as all the work involved in creating the work involved of the project and the processes used to create them.  Scope gives a clear understanding of what going to be and how it's going to be done. It is very crucial for the organization that in case of IMS (information management strategy) to address the issues that the organization in whole has to face and contribution that individual departments and individuals have to make to encounter those issues. The scope document should not describe the strategic objectives of the information systems that serve the need of any one particular department however this document should contain the objective of the organizational information management strategy collectively
Cost and benefit analysis:
Cost of the products analyse the way of profit gaining or not? If the system is right and the cost of product is reasonable and having the impact on the organisations. The benefits and rewards are in the result of profit.
This is the technique to identify the success of the organisation's project and the achievement of goal in this sense. This technique also helps ot reduce those factors which create the probability or errors in the system of organisation. Risk is the basic step for the organisation. All the companies first bound to take or accept the risk in the company because they have to face so many challenges in business life cycle.
In conclusion, Operations management consist the way of operating managing the resource of the organisation. It also consist of the way of production of goods and utilisation of services. People utilise all information from systems in their work which information they get from computers. They just need to enter data in the computer system then computer can analyse them and then analyse them with different techniques and methods.
Technology is the source of data processing and organized for use. By using these technologies user can just enter the data and can get millions of millions results and instructions per second. Therefore, information systems have been five resources and characteristics: people, hard and soft ware system, database and web system. Human resources, hardware and software system, resources data and resources web system are the other IS systems, which provide the resources of data analysis or data mining.
Information technology is the main source of getting the information and making strategy for any organization by using new technologies for developing businesses and marketing strategies. The role of planning in the internet is very useful and advance which can solve the problem or can give new ideas within the seconds and can help in avoiding uncertain results and conclusions which are not related to the strategy of the organization. There are some data mining processes which may help to analyse the data and provide the strategic activities in designing and development of the building of information technology.
The operations systems also consist the strategic objectives of the operations management within the organisation. There are the design and modals for monitoring the process and systems to ensure quality of the product and services.