[20 points]: SUPPLY Chain Management is an important area in many companies. Discuss how IT can help businesses through SCM, and use real-world examples to support your discussion. Provide at least three distinct IT strategies, and demonstrate your understanding of this topic through your discussion. Use the class readings and related literature to support your statements. (Maximum length 250 words)
Answer 1: Supply Chain Management is an important area in many companies. Supply Chain Management is a cross-functional enterprise system which implements information technology to aid support and administer relations among a number of company's important business procedures and individuals of it suppliers, customers, and business partners.
The goal of Supply Chain Management or SCM is to meet customer demand quickly and to minimize cost by reducing inventories and making the supply chains very proficient. To reach this goal companies are resorting to internet technologies, decision making and information flow.
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For example in the class conference I had discuss how I felt Netflix was a good example of how this system was implemented. Netflix tracks it inventory and information as it processes through its business. Netflix uses this system because it reduces the amount of inventory that they keep in their warehouse and able to deliver their products (DVD's& Blu-rays movies at a faster and more efficient rate. The type of SCM software that Netflix notifies the personnel where to ship its product as soon as it reaches the warehouse which ultimately reduces the amount of inventory stored at their warehouse. In other words once the product reaches the warehouse it is directly sent back off to the next destination which results in the inventory traveling and used by the customers more than being sat in the warehouse. This is also an example of electronic data interchange (EDI) which is a use of IT for SCM. They also run a Customer relationship management (CRM) to serve their customers, which discovers the needs and wants of the customers. This information is placed on the database at the warehouse.
O'Brien, J. & Marakas, G. (2009). Enterprise business systems. In B. Gordon (Ed.). Management information systems (9th ed., p.319). New York, NY:McGraw-Hill Irwin.
Question 2 [20 points]: In Session 8, we discussed the dotcom and other e-commerce endeavor failures. Re-visit the conference and summarize the points you think were the most important (at least 3). Give credit to the colleagues who wrote the points you thought were the most important. Justify why such remarks were important, how they connect with the literature on this topic and use examples that show that in fact those remarks are valid. (Maximum length 250 words)
Answer 2: One point I felt was important in the dotcom failure was made by Michael Williams on his point that how he gave an historical perspective. The point he made "you have to make a profit to stay in business" is very valid, because with the next fact that he stated that with so many numerous different businesses trying to win over the customers it's impossible for everyone to be successful.Pets.com had a $30 billion dollar market cap with zero revenue. Another point I felt was that was important was made by Rodney Branch who I felt actually made a couple of valid points. The points he said that I thought was important was "1) poor strategic planning 2) lack of business experience 3) wrong business model 4) lack of competitive advantage within the marketplace 5) weak marketing campaign and 6) limited resources." The reason I felt theses points was important was because theses points not only describe external factors which is what most people elaborated on but also internal factors as well which are equally important for any success of a business. In the book it also compliments his factors as well but the book states what the success factors are which just to name 3 of the 7 are performance and service, selection and value, and adverting and incentives. Performance and services factors are fast easy navigation, shopping and purchasing and prompt shipping delivery which is the sale/income of your product which rights a failure factor in becoming successful as a business.
O'Brien, J. & Marakas, G. (2009). Enterprise business systems. In B. Gordon (Ed.). Management information systems (9th ed., p.354). New York, NY:McGraw-Hill Irwin.
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Question 3 [30 points]: Provide at least three examples of resistance to change in technology. How can change management overcome some barriers? Provide concrete recommendations and support them using the literature, demonstrating your understanding of this topic and its ramifications for business success. (Maximum length 350 words)
Answer 3: Any new way of doing things thing technology generates some type of resistance among people in which it effects. When new work support is implemented the end result could be employee's fear and resistance to change. Customer relationship management (CRM) is a business strategy of using Information Technology to support through all areas of the company total customer care. However historical facts suggest that CRM have a high rate of failure in the reach of their goal. People put up different levels of resistance because often they lack information or understanding about the change or that they simply may react as if the change is a threat. Other reason people or employees fear or resist in change of technology is because they fear redundancy, extra work, destabilization effects or even redistributive effects. The ways management can overcome such barriers is to provoke change in technology. Some key tactics that will work are to get more personal by working within the company and building stronger manager-employee relationships by involving the employees in almost everything. Also, keep the communication between one another open as much and as frequent as possible. Make continuous adjustments and financial recognition and incentives a constant part of the culture. In simpler terms provide awareness of the need for the new change, provide knowledge on how to change, the ability to implement required skills, provide a desire to make employees want to participate and support the change as well as reinforcement to sustain the change . Awareness enables customer input as well as management communications. Knowledge enables training, education and information access. The ability to implement required skills and behaviors covers practice of the new skills, and tools as well as coaching/mentoring of them. Providing desire to the employees can provide reinsurance for hope in future state, trust and respect for leadership as well as career advancement. This can also enhance job security. Lastly reinforcement enables incentive, rewards and personal recognition. All of these factors will all result in the success of the change in technology and lower the resistance against.
O'Brien, J. & Marakas, G. (2009). Enterprise business systems. In B. Gordon (Ed.). Management information systems (9th ed., p.458). New York, NY:McGraw-Hill Irwin.
Question 4 [30 points]: Discuss how IT can prevent and also enable unethical business practices. Provide real-world examples. In the case of it being an enabler, what is your view on how to solve such issues? Is this a growing trend? Why? (Maximum length 350 words)
Answer 4: Information technology can prevent and also enable unethical business practices. One way to prevent is promoting ethical uses in the workplace whether or not you have managerial responsibilities everyone should accept the ethical responsibilities that come with work activities which includes properly performing your role as a vital human resource within your business systems that you have helped develop and use within you association. One big factor in preventing unethical business practice is as a manager or business professional, it is your responsibility to make important decisions about the use of information technologies. The answering of important questions such as should u allow employees use their work computer for private business is just one of the numerous that will need to be decided. Managers can use theories such as stockholder theory which holds the manger are the agents of the stockholder and their only ethical responsibility is to increase the profits of the business without violating the law or engaging in fraudulent practices. Another important ethnical factor to implement is following the principle of technology ethics which is proportionality, informed consent, justice, and minimize risk. An example of such is how many different businesses display their ethical behavior by scheduling work breaks and limiting the exposure of data entry workers to staring at a computer monitor which will minimize their risk of developing a variety of work-related health disorders.
Information technology enables unethical business practices in such areas as privacy, crime, individuality, employment, health and working conditions. Computer crime is becoming a huge threat in society. Computer crime or cybercrime enable unethical business practices because it's a form of crime in which the internet or computers are used to commit different type of crime such as hacking, child pornography or any type of unauthorized use, access or modification of data, hardware or software. To prevent such companies can use different types of security technologies such as antivirus, data backup or intrusion-detection system just to name a few. However knowledge is the key to prevent such issues because when you are aware of the growing ethical trends of today you can make decision to solve and protect yourself. Wall Street is an example of how there is an ethical crisis in the worlds today. Business companies are relying on bailouts to help dig them self out the hole for the bad decisions they have made. A very recent example of unethical practices is the creator of Wikileaks Julian Assange on how he leaked sensitive government files which is wrong unconstitutional and being used for the wrong reason which is all being done over the internet.
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O'Brien, J. & Marakas, G. (2009). Enterprise business systems. In B. Gordon (Ed.). Management information systems (9th ed., p.516). New York, NY:McGraw-Hill Irwin.