A STUDY ON ADMINISTRATION AND FACILITY MANAGEMENT AT Religare

Published:

INTRODUCTION

HRM and facility management

'People are our greatest asset' is a mantra that companies have been chanting for years. But only a few companies have started putting Human Resources Management (HRM) systems in place that support this philosophy. There are a number of challenges in the Indian industry which require the serious attention of HR managers to 'find the right candidate' and build a 'conducive work environment' which will be beneficial for the employees, as well as the organization. The industry is already under stress on account of persistent problems such as attrition, confidentiality, and loyalty. Other problems are managing people, motivation to adopt new technology changes, recruitment and training, performance management, development, and compensation management. With these challenges, it is timely for organizations to rethink the ways they manage their people. Managing HR in the knowledge based industry is a significant challenge for HR managers as it involves a multi task responsibility. In the present scenario, HR managers perform a variety of responsibilities. Earlier their role was confined to administrative functions like managing manpower requirements and maintaining rolls for the organization. Now it is more strategic as per the demands of the industry.

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Facility Management means all the services provided by the employer for smooth functioning of the organization. It includes Housekeeping, Transport, Electrical Maintenance, Plumbing, Carpentry, Security, Canteen, Building Maintenance, Pest control, Laundry, Travel arrangements, and is in general. Apart from this any work related to employee welfare and administration will fall under facility management. In some organization, statutory compliance with regard to contract labor also comes under facility management. Further interaction with Govt.officials like ESIC, PF, Lab our department, Factory inspectorate, Police officials also comes under HRM and facility management.

The nature of these managerial jobs varies as significantly as the range of administrative services required by organizations. For example, administrative services managers who work as contract administrators oversee the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, materials, supplies, products, or services. Other administrative services managers handle the acquisition, distribution, and storage of equipment and supplies, while others oversee the disposal of surplus or unclaimed property.

Administrative services managers spend much of their day in an office, but site visits around the building, outdoors to supervise grounds keeping activities, or to other facilities under their management are common. If overseeing a construction project, travel to the construction site is typical. Technology allows many facility managers to monitor equipment remotely and teleconferencing has reduced the need to travel as frequently to meet with off-site staff and vendors.

About half of administrative services managers work a standard 40-hour week; most of the remaining workforce work longer hours. However, uncompensated overtime frequently is required to resolve problems and meet deadlines. Facility managers often are "on call" to address a variety of problems that can arise in a facility during nonworking hours.

Education and experience requirements for these managers vary widely, depending on the size and complexity of the organization. In small organizations, experience may be the only requirement. In large organizations, however, administrative services managers may need a bachelor's degree and appropriate experience.

Managers of property acquisition and disposal need experience in purchasing and sales, and knowledge of the variety of supplies, machinery, and equipment used by the organization. Managers concerned with supply, inventory, and distribution should be experienced in receiving, warehousing, packaging, shipping, transportation, and related operations. Contract administrators may have worked as contract specialists, cost analysts, or procurement specialists.

Other qualifications

Persons interested in becoming administrative services managers should have good leadership and communication skills and be able to establish effective working relationships with many different people, ranging from managers, supervisors, and professionals, to clerks and blue-collar workers. They should be analytical, detail-oriented, flexible, and decisive. They must be able to coordinate several activities at once, quickly analyze and resolve specific problems, and cope with deadlines.

Certification and advancement

Most administrative services managers in small organizations advance by moving to other management positions or to larger organizations. The Association of Professional Office Managers offers online training geared towards small businesses that indicate a level of professionalism and commitment to office management.

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Advancement is easier in large firms that employ several levels and types of administrative services managers. A master's degree in business administration or a related field can enhance a manager's opportunities to advance to higher-level positions, such as director of administrative services. Some experienced managers may join or establish a management consulting firm to provide administrative management services to other companies on a contract basis.

Advancement of facility managers is based on the practices and size of individual companies. Some facility managers transfer among departments within an organization or work their way up from technical positions. Others advance through a progression of facility management positions that offer additional responsibilities. Completion of the competency-based professional certification program offered by the International Facility Management Association can give prospective candidates an advantage. In order to qualify for the Certified Facility Manager (CFM) designation, applicants must meet certain educational and experience requirements. People entering the profession also may obtain the Facility Management Professional (FMP) credential, a stepping stone to the CFM.

COMPANY PROFILE

COMPANY PROFILE

Religare is an emerging markets financial services group with a presence across Asia, Africa, Middle East, Europe, and the Americas. In India, Religare's largest market, the group offers a wide array of products and services including broking, insurance, asset management, lending solutions, investment banking and wealth management. With 10,000-plus employees across multiple geographies, Religare serves over a million clients, including corporate and institutions, high net worth families and individuals, and retail investors.

Retail Spectrum

Religare is a diversified financial services group of India offering a multitude of investment options.

Life Insurance

Asset Management

Equity Trading

Commodities Trading

Online Investment Portal

Insurance Solutions

Loans

Wealth Spectrum

To provide customized wealth advisory services to high net worth individuals (HNIs), Religare offers an exceptional selection of investment opportunities, in every asset class. Our market knowledge and formidable resources facilitate wealth acceleration, diversification and capital preservation.

Wealth Management

Private Equity Fund

Arts Initiative

Film Fund

Institutional Spectrum

Institutions, Banks and the Corporate have their own unique investment needs. Religare recognizes this and strives to offer a superlative investment experience for institutions and FIIs globally and would like to be seen as their preferred investment gateway.

Investment Banking & Securities

Insurance Advisory

Global Asset Management

Recent changes in the global financial markets have changed the face of the asset management business. Continued globalization and regulatory changes are serving as catalysts for M&As. No one today can dispute that emerging markets are the engine of this century's global growth. Driven by large, ambitious populations, buoyant currencies, significant purchasing power, cost effective labour and technological innovation, emerging markets are at the centre of a structural shift in the world's economic map.

This changing environment fits in very well with Religare's strategy for its global asset management services. With an evolving emerging markets platform and a culture of empowerment and autonomy, Religare is poised to partner with "best-of-breed" asset management firms from around the world operating within a variety of asset classes & investment disciplines and provide strategic support and capital to help facilitate responsible growth.

Keeping in line with its strategy, Religare has acquired Northgate Capital, a San Francisco based Fund of Funds and a significant stake in Landmark Partners Inc. (subject to regulatory approvals), a private equity and real estate fund-of-funds asset manager focused on secondary transactions.

NEE D FOR THE STUDY

NEED FOR THE STUDY

It helps to know the needs of the employees in organization

Facility management provides for better relations between the employer & employees

It facilitates the management to easily identify the budget provided to the employees

It makes the employees work with more enthusiasm

Management can easily know who are utilizing the travelling facility

It talks about the extra care given to the employees in the Organization

Facility management improves the morale among the employees & also the good will of the company

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Its reduce the attrition rate in the organization

OBJECTIVES OF THE STUDY

OBJECTIVES OF THE STUDY

To find out the facilities given by the management to the staff with reference to Religare.

To study the Effectiveness of motivation given to the staff, working in the organization.

To cover and highlights the needs of the staff who are working in the organization

To suggest any necessary improvements regarding the facilities given by the organization

RESEARCH METHODOLOGY

RESEARCH METHODOLOGY

RESEARCH DESIGN

The Research is exploratory in nature.

DATA USED:

The data utilized in the study is Primary in nature i.e. data is collected from employees/respondents of the Organisation.

DATA COLLECTION METHOD:

A survey method has been used to collect the data.

INSTRUMENT USED:

Structured questionnaire has been used to collect data from respondents. It consists of multiple choice questions followed by dichotomous questions.

PERIOD OF SURVEY:

The duration of the study was two months.

SAMPLING

In this study non probability sampling has been adopted. Under the non probability sampling convenience sampling has been taken for the purpose of study.

A sample size of 50 is selected to be representative of the population.

DATA ANALYSIS & INTERPRETATION

Table showing friendly working environment

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

34

68

2

Satisfactory

7

14

3

Extremely Unsatisfactory

9

18

Total

50

100 %

Inference:

According to the survey,

68%of the respondents have expressed that they are extremely satisfactory with working environment,

14% of the respondents have expressed that they are satisfied with the working environment,

18% of the respondents have expressed that they are extremely unsatisfied with the working environment,

Chart showing friendly working environment

Table showing convenient work location

SI.NO

Particulars

Respondents

Percentage

1

Satisfactory

27

54

2

Neutral

18

36

3

Not satisfactory

5

10

Total

50

100

Inference:

According to the survey,

54%of the respondents have expressed that they are extremely satisfactory with convenient work location,

36% of the respondents have expressed that they are satisfactory with convenient work location,

10% of the respondents have expressed that they are extremely not satisfactory with convenient work location.

Chart showing convenient work location

Table showing recognition the organization is providing for your work accomplished

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

29

58

2

Satisfactory

6

12

3

Extremely Not satisfactory

15

39

Total

50

100

Inference:

According to the survey.

58%of the respondents have expressed that they are extremely satisfactory with recognition the organization is providing for your work accomplished,

12% of the respondents have expressed that they are satisfactory with recognition the organization is providing for your work accomplished,

39% of the respondents have expressed that they are extremely not satisfactory with recognition the organization is providing for your work accomplished,

Chart showing Recognition the organization is providing for your work accomplished

Table showing are you happy with the opportunities given by the organization for flexible working hours

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

22

44

2

Satisfactory

12

22

3

Satisfactory Not satisfactory

16

32

Total

50

100

Inference:

According to the survey,

44%of the respondents have expressed that they are extremely satisfactory with happy with the opportunities given by the organization for flexible working hours,

22% of the respondents have expressed that they are satisfactory with, happy with the opportunities given by the organization for flexible working hours,

32% of the respondents have expressed that they are extremely not satisfactory with happy with the opportunities given by the organization for flexible working hours,

.

Chart showing you happy with the opportunities given by the organization for flexible working hours

Table showing is the timeliness of maintenance repairs

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

32

64

2

Satisfactory

15

30

3

Extremely Not satisfactory

3

06

Total

50

100

Inference:

According to the survey,

64%of the respondents have expressed that they are extremely satisfactory with the timeliness of maintenance repairs,

30% of the respondents have expressed that they are satisfactory with the timeliness of maintenance repairs,

06% of the respondents have expressed that they are extremely not satisfactory with the timeliness of maintenance repairs.

Chart showing is the timeliness of maintenance repairs

Table showing satisfaction in facility given by management

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

37

74

2

Satisfactory

8

16

3

Extremely Not satisfactory

5

10

Total

50

100

Inference:

According to the survey,

74%of the respondents have expressed that they are extremely satisfactory with facility given by management,

16% of the respondents have expressed that they are satisfactory with facility given by management,

10% of the respondents have expressed that they are extremely not satisfactory with facility given by management.

Chart showing satisfaction in facility given by management

Table showing Interesting and enjoyable work

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

15

30

2

Satisfactory

22

44

3

Extremely Not satisfactory

13

26

Total

50

100

Inference:

According to the survey,

30%of the respondents have expressed that they are extremely satisfactory with interesting and enjoyable work,-

44% of the respondents have expressed that they are satisfactory with interesting and enjoyable work,

26% of the respondents have expressed that they are extremely not satisfactory with interesting and enjoyable work.

Chart showing Interesting and enjoyable work

Table showing Work that gives a sense of achievement

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

18

36

2

Satisfactory

22

44

3

Extremely Not satisfactory

10

20

Total

50

100

Inference:

According to the survey,

36%of the respondents have expressed that they are extremely satisfactory with sense of achievement,

44% of the respondents have expressed that they are satisfactory with sense of achievement,

20% of the respondents have expressed that they are extremely not satisfactory with sense of achievement.

Chart showing work that gives a sense of achievement

Table showing management support for Additional training & education

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

32

64

2

Satisfactory

11

22

3

Extremely Not satisfactory

7

14

Total

50

100

Inference:

According to the survey,

64%of the respondents have expressed that they are extremely satisfactory management support for additional training and education,

22% of the respondents have expressed convenient that they are satisfactory with additional training and education,

14% of the respondents have expressed that they are extremely not satisfactory with additional training and education.

Chart showing additional management support for Additional training & education

Table showing Job security

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

36

72

2

Satisfactory

5

10

3

Extremely Not satisfactory

9

18

Total

50

100

Inference:

According to the survey,

72%of the respondents have expressed that they are extremely satisfactory with job security,

10% of the respondents have expressed that they are satisfactory with job security,

18% of the respondents have expressed that they are extremely not satisfactory with job security.

Chart showing job security

Table showing Opportunities for personal development

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

12

24

2

Satisfactory

25

50

3

Extremely Not satisfactory

13

26

Total

50

100

Inference:

According to the survey,

24%of the respondents have expressed that they are extremely satisfactory with personal development,

50% of the respondents have expressed that they are satisfactory with personal development,

26% of the respondents have expressed that they are extremely not satisfactory with personal development.

Chart showing opportunities for personal development

Table showing Opportunities for promotion/career prospects

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

22

44

2

Satisfactory

12

24

3

Extremely Not satisfactory

16

32

Total

50

100

Inference:

According to the survey,

44%of the respondents have expressed that they are extremely satisfactory with promotional career,

24% of the respondents have expressed that they are satisfactory with promotional career,

32% of the respondents have expressed that they are extremely not satisfactory with promotional career.

Chart showing opportunities for promotion/career prospects

Table showing extra benefits provided by organization like tour, gym, Employee engagement, etc,

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

12

24

2

Satisfactory

8

16

3

Extremely Not satisfactory

30

60

Total

50

100

Inference:

According to the survey,

24%of the respondents have expressed that they are extremely satisfactory with extra benefits provided by organization like tour, gym, employee engagement, etc,

16% of the respondents have expressed that they are satisfactory with extra benefits provided by organization like tour, gym, employee engagement etc,

60% of the respondents have expressed that they are extremely not satisfactory with extra benefits provided by organization like tour, gym, employee engagement etc.

Chart showing extra benefits provided by organization like tour, gym, employee engagement, etc,

Table showing Quality of food served in canteen

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

38

76

2

Satisfactory

08

16

3

Extremely Not satisfactory

04

08

Total

50

100

Inference:

According to the survey,

76%of the respondents have expressed that they are extremely satisfactory with food served by canteen,

16% of the respondents have expressed that they are satisfactory with food served by canteen,

08% of the respondents have expressed that they are extremely not satisfactory with food served by canteen.

Chart showing Quality of food served in canteen

Table showing Employee suggestion scheme

SI.NO

Particulars

Respondents

Percentage

1

Extremely Satisfactory

22

44

2

Satisfactory

8

16

3

Extremely Not satisfactory

20

40

Total

50

100

Inference:

According to the survey,

44%of the respondents have expressed that they are extremely satisfactory with employee suggestion scheme,

16% of the respondents have expressed that they are satisfactory with employee suggestion scheme,

40% of the respondents have expressed that they are extremely not satisfactory with employee suggestion scheme.

Chart showing Employee suggestion scheme

FINDINGS OF THE STUDY

FINDINGS OF THE STUDY

68%of the respondents expressed that they are extremely satisfied with working environment,

54%of the respondents have expressed that they are extremely satisfied with convenient work location

58%of the respondents have expressed that they are extremely satisfied with recognition the organization is providing for their work accomplished.

44%of the respondents have expressed that they are extremely satisfactory with flexible working,

64%of the respondents have expressed that they are extremely satisfied with maintenance,

74%of the respondents have expressed that they are extremely satisfied with facility given by office,

44% of the respondents have expressed that they are satisfied with interesting and enjoyable work,

44% of the respondents expressed that they are satisfied with sense of achievement

64%of the respondents have expressed that they are extremely satisfied with additional training and education

72%of the respondents have expressed that they are extremely satisfied with job security,

50% of the respondents have expressed that they are extremely satisfied with personal development

44%of the respondents have expressed that they are extremely satisfied with promotional career.

60% of the respondents have expressed that they are extremely unsatisfied with the extra benefits provided by organization like gym facility, employee engagement, etc.

76%of the respondents have expressed that they are extremely satisfied with food served by canteen

44%of the respondents have expressed that they are extremely satisfactory with employee suggestion scheme.

SUGGESTIONS

Suggestions

The organization should keep a track on the staff members to know whether the facilities provided by them are utilized for the relevant purposes & not for their personal uses.

Canteen food quality is good but they should keep more variety of food.

To use parental control software to lock the unnecessary websites.

Similarly the organization should make conveyance service agreement with regard to UPS, floor cleaning, pest control, building maintenance etc.

The working environment should be improved to make the staff member feel happier by making proper facilities for tea and coffee which should be free.

Proper facilities for file management of employees for active and inactive employees.

LIMITATIONS OF THE STUDY

LIMITATIONS OF THE STUDY

The study is limited only to the Noida office and therefore the findings of the study cannot be extended to other branches.

Time and cost are other constraints, so the study of the sample has been limited to only 50 members.

The information collected by the researcher is based only on the questionnaires and so the study is limited to what is being collected.

Annexure

ANNEXURE

A STUDY ON FACILITY MANAGEMENT

1. Name :

2. Age :

3. Marital Status :

4. Education Level :

5. Working experience :

6. Your opinion about working environment

a. Extremely Satisfactory ( ) b. Satisfactory ( )

c. Extremely not satisfactory ( )

7. What do you feel about convenient work location?

a. Extremely Satisfactory ( ) b. Satisfactory ( )

c. Extremely not satisfactory ( )

8. Are you satisfied with the recognition the organization?

Providing for your work accomplished?

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

9. Are you happy with the opportunities given by the organization for

Flexible working hours?

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

10. Is the time frame for maintenance repairs satisfactory?

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

11. Are you satisfied by the facility given by management?

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

12. Is your work Interesting and Enjoyable?

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

13. Does Work your give a sense of achievement?

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

14. Does the Management support for Additional training &

Education?

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

15. Express your satisfaction level regarding the Job security in the

Organization

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

16. Opportunities for personal development

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

17. Opportunities for Promotion/career Prospects

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

18. What do you feel about the extra benefits provided by the

Organization like tour, gym facility, employee engagement, etc.

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

19. Are you satisfied with the Quality of food served in the canteen?

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

20. What do you feel about Employee suggestion scheme?

a. Extremely Satisfactory ( ) b. satisfactory ( )

c. Extremely not satisfactory ( )

21. General suggestion if any,

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

BIBLIOGRAPHY