Strategies Adopted By Exxon Mobile In Developing Countries


The high quality of the directors, officers, and employees of Exxon Mobil Corporation is the Corporation'sgreatest strength. The resourcefulness, professionalism, and dedication of those directors, officers, andemployees make the Corporation competitive in the short term and wellpositioned for ongoing success inthe long term.

The Corporation's directors, officers, and employees are responsible for developing, approving, and

implementing plans and actions designed to achieve corporate objectives. The methods we employ to

attain results are as important as the results themselves. The Corporation's directors, officers, and

employees are expected to observe the highest standards of integrity in the conduct of the Corporation's


The Board of Directors of the Corporation has adopted and oversees the administration of the Corporation'sStandards of Business Conduct. The policies in the Standards of Business Conduct are the foundation policies of the Corporation. Wholly-owned and majority-owned subsidiaries of Exxon Mobil Corporationgenerally adopt policies similar to the Corporation's foundation policies. Thus, the Corporation'sfoundation policies collectively express the Corporation's expectations and define the basis for theworldwide conduct of the businesses of the Corporation and its majority-owned subsidiaries.

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The directors, officers, and employees of Exxon Mobil Corporation are expected to review these

foundation policies periodically and apply them to all of their work. The Corporation publishes from time

to time guidelines with respect to selected policies. Those guidelines are interpretive and administrative

and are not part of the Standards of Business Conduct. Any employee who has questions concerning any

aspect of these policies should not hesitate to seek answers from management or the other sources indicatedin the section below called "Procedures and Open Door Communication."

No one in the ExxonMobil organization has the authority to make exceptions or grant waivers with respectto the foundation policies. Regardless of how much difficulty we encounter or pressure we face in

performing our jobs, no situation can justify the willful violation of these policies. Our reputation as a

corporate citizen depends on our understanding of and compliance with these policies.


The policy of Exxon Mobil Corporation is to comply with all governmental laws, rules, and regulations

applicable to its business.

The Corporation's Ethics policy does not stop there. Even where the law is permissive, the Corporation

chooses the course of highest integrity. Local customs, traditions, and mores differ from place to place, andthis must be recognized. But honesty is not subject to criticism in any culture. Shades of dishonesty

simply invite demoralizing and reprehensible judgments. A well-founded reputation for scrupulous dealingis itself a priceless corporate asset.

The Corporation cares how results are obtained, not just that they are obtained. Directors, officers, and

employees should deal fairly with each other and with the Corporation's suppliers, customers, competitors,and other third parties.

The Corporation expects compliance with its standard of integrity throughout the organization and will not tolerate employees who achieve results at the cost of violation of law or who deal unscrupulously. The

Corporation's directors and officers support, and expect the Corporation's employees to support, any

employee who passes up an opportunity or advantage that would sacrifice ethical standards.

It is the Corporation's policy that all transactions will be accurately reflected in its books and records. This,of course, means that falsification of books and records and the creation or maintenance of any off-the record bank accounts are strictly prohibited. Employees are expected to record all transactions accurately in the Corporation's books and records, and to be honest and forthcoming with the Corporation's internal and independent auditors.

The Corporation expects candor from employees at all levels and adherence to its policies and internal

controls. One harm which results when employees conceal information from higher management or the

auditors is that other employees think they are being given a signal that the Corporation's policies and

internal controls can be ignored when they are inconvenient. That can result in corruption and

demoralization of an organization. The Corporation's system of management will not work without

honesty, including honest bookkeeping, honest budget proposals, and honest economic evaluation of


It is the Corporation's policy to make full, fair, accurate, timely, and understandable disclosure in reports

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and documents that the Corporation files with the United States Securities and Exchange Commission, and in other public communications. All employees are responsible for reporting material information known to them to higher management so that the information will be available to senior executives responsible for making disclosure decisions.


It is the policy of Exxon Mobil Corporation to base commercial decisions on commercial criteria. That

policy serves the Corporation's business interests and fosters constructive relationships with organizations

and individuals doing business, or seeking to do business, with the Corporation. In many cultures, those

constructive relationships may include incidental business gifts and entertainment. Directors, officers, and

employees providing or receiving third-party gifts and entertainment in their corporate capacities are

expected to exercise good judgment in each case, taking into account pertinent circumstances, including the character of the gift or entertainment; its purpose; its appearance; the positions of the persons providing and receiving the gift or entertainment; the business context; reciprocity; and applicable laws and social norms.

All expenditures for gifts and entertainment provided by the Corporation must be accurately recorded in the books and records of the Corporation.


It is the policy of Exxon Mobil Corporation to comply with all governmental laws, rules, and regulations

applicable to its operations outside the United States and to conduct those operations to the highest ethical


Laws that apply to operations outside the United States include those of the countries where the operations occur, and may also include certain United States laws which govern international operations of United States companies and United States persons, broadly defined. Accordingly, directors, officers, and employees of the Corporation who are involved with the Corporation's operations outside the United States should consult with the Law Department for advice on applicable United States laws, especially laws regarding boycotts, trade sanctions, export controls, and foreign corrupt practices, and are expected to comply with those laws.


It is the policy of Exxon Mobil Corporation to refrain from making contributions to political candidates and political parties, except as permitted by applicable laws and authorized by the Board of Directors.

It is the Corporation's policy to communicate information and views on issues of public concern that have

an important impact on the Corporation.

The Corporation considers that registering and voting, contributing financially to the party or candidate of

one's choice, keeping informed on political matters, serving in civic bodies, and campaigning and

officeholding at local, state, and national levels are important rights and responsibilities of the citizens of a democracy.

Directors, officers, and employees engaging in political activities are expected to do so as private citizens

and not as representatives of the Corporation. Personal, lawful, political contributions and decisions not to make contributions will not influence compensation, job security, or opportunities for advancement.


It is the policy of Exxon Mobil Corporation that directors, officers, and employees are expected to comply

with the antitrust and competition laws of the United States and with those of any other country or group of countries which are applicable to the Corporation's business.

No director, officer, or employee should assume that the Corporation's interest ever requires otherwise.

It is recognized that, on occasion, there may be legitimate doubt as to the proper interpretation of the law.

In such a circumstance, it is required that the directors, officers, and employees refer the case through

appropriate channels to the Law Department for advice.


It is Exxon Mobil Corporation's policy to:

• identify and evaluate health risks related to its operations that potentially affect its employees, contractors or the public;

• implement programs and appropriate protective measures to control such risks, including appropriate

monitoring of its potentially affected employees;

• communicate in a reasonable manner to potentially affected individuals or organizations and the

scientific community knowledge about health risks gained from its health programs and related studies;

• determine at the time of employment and thereafter, as appropriate, the medical fitness of employees to

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do their work without undue risk to themselves or others;

• provide or arrange for medical services necessary for the treatment of employee occupational illnesses or injuries and for the handling of medical emergencies;

• comply with all applicable laws and regulations, and apply responsible standards where laws and

regulations do not exist;

• work with government agencies and others to develop responsible laws, regulations, and standards based on sound science and consideration of risk;

• conduct and support research to extend knowledge about the health effects of its operations;

• undertake appropriate reviews and evaluations of its operations to measure progress and to foster

compliance with this policy;

• provide voluntary health promotion programs designed to enhance employees' well being, productivity,

and personal safety. These programs should supplement, but not interfere with, the responsibility of

employees for their own health care and their relationships with personal physicians. Information about

employees obtained through the implementation of these programs should be considered confidential and

should not be revealed to non-medical personnel except: at the request of the employee concerned, when

required by law, when dictated by overriding public health considerations, or when necessary to

implement the Alcohol and Drug Use policy.


Exxon Mobil Corporation recognizes customer satisfaction is of primary importance to its success.

Mindful of its responsibility to the consumers it serves directly and the customers who resell its products,

the Corporation strives to understand their requirements and concerns and to merit their business by

responding effectively to their needs.

Specifically, the Corporation's policy is to:

• provide high-quality products that meet or exceed equipment specifications and consumer needs under all reasonable circumstances;

• furnish services that reliably meet responsible standards of performance, efficiency, and courtesy;

• furnish accurate and sufficient information about its products and services, including details of

guarantees and warranties, so that customers can make informed purchasing decisions;

• require truth in advertising and other communications.

In addition, where the Corporation's products reach the ultimate consumer through independent parties,

such as service station dealers and distributors, the Corporation's policy is to actively encourage such

parties to achieve standards comparable to those which have been established for the Corporation's own



It is the policy of Exxon Mobil Corporation to provide equal employment opportunity in conformance with all applicable laws and regulations to individuals who are qualified to perform job requirements. The

Corporation administers its personnel policies, programs, and practices in a nondiscriminatory manner in

all aspects of the employment relationship, including recruitment, hiring, work assignment, promotion,

transfer, termination, wage and salary administration, and selection for training.

Managers and supervisors are responsible for implementing and administering this policy, for maintaining

a work environment free from unlawful discrimination, and for promptly identifying and resolving any

problem area regarding equal employment opportunity.

In addition to providing equal employment opportunity, it is also the Corporation's policy to undertake

special efforts to:

• develop and support educational programs and recruiting sources and practices that facilitate

employment of minorities and women;

• develop and offer work arrangements that help to meet the needs of the diverse work force in balancing

work and family obligations;

• establish company training and developmental efforts, practices, and programs that support diversity in

the work force and enhance the representation of minorities and women throughout the Corporation;

• foster a work environment free from sexual, racial, or other harassment;

• make reasonable accommodations that enable qualified disabled individuals to perform the essential

functions of their jobs;

• emphasize management responsibility in these matters at every level of the organization.

Individuals who believe they have observed or been subjected to prohibited discrimination should

immediately report the incident to their supervisors, higher management, or their designated Human

Resources Department contacts.

Individuals will not be subjected to harassment, intimidation, discrimination, or retaliation for exercising

any of the rights protected by this policy and the various EEO statutes.


It is Exxon Mobil Corporation's policy to conduct its business in a manner that is compatible with the

balanced environmental and economic needs of the communities in which it operates. The Corporation is

committed to continuous efforts to improve environmental performance throughout its operations.

Accordingly, the Corporation's policy is to:

• comply with all applicable environmental laws and regulations and apply responsible standards where

laws and regulations do not exist;

• encourage concern and respect for the environment, emphasize every employee's responsibility in

environmental performance, and foster appropriate operating practices and training;

• work with government and industry groups to foster timely development of effective environmental laws and regulations based on sound science and considering risks, costs, and benefits, including effects on energy and product supply;

• manage its business with the goal of preventing incidents and of controlling emissions and wastes to

below harmful levels; design, operate, and maintain facilities to this end;

• respond quickly and effectively to incidents resulting from its operations, in cooperation with industry

organizations and authorized government agencies;

• conduct and support research to improve understanding of the impact of its business on the environment,

to improve methods of environmental protection, and to enhance its capability to make operations and

products compatible with the environment;

• communicate with the public on environmental matters and share its experience with others to facilitate

improvements in industry performance;

• undertake appropriate reviews and evaluations of its operations to measure progress and to foster

compliance with this policy.


Exxon Mobil Corporation is committed to a safe, healthy, and productive workplace for all employees.

The Corporation recognizes that alcohol, drug, or other substance abuse by employees will impair their

ability to perform properly and will have serious adverse effects on the safety, efficiency and productivity

of other employees and the Corporation as a whole. The misuse of legitimate drugs, or the use, possession, distribution or sale of illicit or unprescribed controlled drugs on company business or premises, is strictly prohibited and is grounds for termination. Possession, use, distribution, or sale of alcoholic beverages on company premises is not allowed without prior approval of appropriate senior management. Being unfit for work because of use of drugs or alcohol is strictly prohibited and is grounds for termination of employment. While this policy refers specifically to alcohol and drugs, it is intended to apply to inhalants and all other forms of substance abuse.

The Corporation recognizes alcohol or drug dependency as a treatable condition. Employees who suspect

they have an alcohol or drug dependency are encouraged to seek advice and to follow appropriate treatment promptly before it results in job performance problems. Employee Health Advisory Program or medical professional staff will advise and assist in securing treatment. Those employees who follow approved treatment will receive disability benefits in accordance with the provisions of established benefit plans and medical insurance coverage consistent with existing plans.

No employee with alcohol or drug dependency will be terminated due to the request for help in overcoming that dependency or because of involvement in a rehabilitation effort. However, an employee who has had or is found to have a substance abuse problem will not be permitted to work in designated positions identified by management as being critical to the safety and well-being of employees, the public, or the Corporation. Any employee returning from rehabilitation will be required to participate in a companyapproved after-care program. If an employee violates provisions of the employee Alcohol and Drug Use policy, appropriate disciplinary action will be taken. Such action cannot be avoided by a request at that time for treatment or rehabilitation. If an employee suffering from alcohol or drug dependency refuses rehabilitation or fails to respond to treatment or fails to meet satisfactory standards of effective work performance, appropriate disciplinary action, up to and including termination, will be taken. This policy does not require and should not result in any special regulations, privileges, or exemptions from normal job performance requirements.


It is the policy of Exxon Mobil Corporation to prohibit any form of harassment in any company workplace.The objective of this policy is to provide a work environment that fosters mutual employee respect and working relationships free of harassment. The Corporation specifically prohibits any form of harassment by or toward employees, contractors, suppliers, or customers.

Under the Corporation's policy, harassment is any inappropriate conduct which has the purpose or effect of:

• creating an intimidating, hostile, or offensive work environment;

• unreasonably interfering with an individual's work performance; or

• affecting an individual's employment opportunity.

Harassment will not be tolerated. Forms of harassment include, but are not limited to, unwelcome verbal or physical advances and sexually, racially, or otherwise derogatory or discriminatory materials, statements, or remarks. All employees, including supervisors and managers, will be subject to disciplinary action up to and including termination for any act of harassment.

Individuals who believe they have been subjected to harassment should immediately report the incident to

their supervisors, higher management, or their designated Human Resources Department contacts. All

complaints will be promptly and thoroughly investigated.

Employees or supervisors who observe or become aware of harassment should immediately advise their

supervisors, higher management, or their designated Human Resources Department contacts. No employee should assume that the Corporation is aware of a problem. All complaints and concerns should be brought to management's or the Human Resources Department's attention so that appropriate corrective steps can be taken.

No retaliation will be taken against any employee because he or she reports a problem concerning possible acts of harassment. Employees can raise concerns and make reports without fear of reprisal. Questions about what constitutes harassing behavior should be directed to the employee's supervisor or Human Resources Department contact.


Its what all the EXXON done in all the developing countries to attract the customers so that there business in developing countries establish on very high rate . Some attracting policies of the EXXON is there main frame which attract the market customers towards there businesses.