Mary Kay Ash is the founder of Mary Kay Inc, and she is the outstanding women in business world. She stepped out in a world which is dominate by men and dedicated to apply more opportunities to women. Today, her vision and her unwavering sprit continue to bring more and more women to achieve successful life in their own term. Also, her accomplishments in people management left the indelible mark in the business world.
Mary Kay Inc
Mary Kat Inc was found in 1963 and it became a multiple international company in the near future. It has 3600 employees and more than 100,000 independent beauty consultants across the world. Mary Kay Inc has expanded in a amazing speed and the their market is over 35 countries among 5 continents.
The process of found the new business is not difficult for Mary Kay Ash since she have 25 years work experiences in related industry. There are two era in Mary Kay Inc. The first era was a case study of entrepreneurship and ended in 1984. The new era is began from 1985 and the company dedicated to develop the organization as an multiple international company in a changed business world.
Mary Kay Ash
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The founder of Mary Kay Inc, Mary Kay Ash is an outstanding woman in the business in the 20 century. There are many successful entrepreneurs over the world but none as unique as Mary Kay Ash. She is a amazing speaker, motivator. Her achievements left a remarkable mark on American business industry and opened the door for women around the world to achieve their potential and a successful life. She is referenced to as one of the 25 Most Influential Business Leaders during the Last 25 Years in 2004 (Mary Kay Inc 2010).The United States were lowered to half mast for her when she died in 2001.
Mary Kay Ash wined numerous awards and honors during her life. Texas Women's Chamber of Commerce named her as Texas Woman of the Century in 1999. 'In 2002 Dallas Business Hall of Fame Laureate in recognition of her lifetime achievements as well as demonstrating inspiring business and community leadership'. In 2003 Baylor University named Mary Kay Ash as Greatest Female Entrepreneur in American History (Mary Kay Inc 2010).
According to American National Business Hall of Fame (ANBHF) (2004, p. 1) , Mary Kay Ash was working for several direct sales companies approximately 25 years. At the age of 48, she decided to retire from her work after her underling was promoted above her and that man was paid twice salary than her due to the sexuality issue. She felt her achievement had never been rewarded just because she was a woman. To response this situation, Mary Kay Ash launched Beauty by Mary Kay with her 20-year-old son, Richard in 1963. It was a first company dedicated to open opportunity to women and give them a more beautiful life (Mary Kay Inc 2010).
Mary Kay Ash had an amazing ability to forecast market opportunities and to manage the company effectively (Conger,cited in Hickman 1998, paras 9-12). She applies herself to open the door for the women and led more and more women succeed in their own terms. Also she is a good communicator not only because she recruits plenty of beauty consultants, but also she was able to personally meaningful to employees, teach them the skills of customer service and sell products. (American National Business Hall of Fame 2004, p. 2).
Also, Mary Kay wrote three books in her spare time. The first was her autobiography, Mary Kay, The second one is Mary Kay on People Management, and it was based on her experiences in business philosophy. Another one You Can Have it All which was the best-selling book after the first day it was introduced. What is worth mention is that Mary Kay on People Management has been included in business courses at Harvard Universityï¼ˆAllen n.d., paras 41-45ï¼‰.
Mary Kay Inc is the one of the largest cosmetics companies in the United States. The world headquarters is located in the Dallas, Texas, U.S.A. It specializes in the production of skin care and related products which including skin creams, cosmetics, dietary supplements, and other personal care items. The majority of their products are developed, tested, produced and packaged by their manufacturing team in Dallas and China. All of the products are sold by the professional women direct sale force. As of 2009, the company sold its products in 35 countries around the world ( Mary Kay Inc 2010).
Always on Time
Marked to Standard
Mary Kay Inc began with the big dream of Mary Kay, opening doors for women, in 1963. At that time, Mary Kay Inc. was in a small office with nine beauty consultants. After 47 years, Mary Kay has its own professional product development department, product test department, and a huge number of beauty consultants across the world.
Beauty by Mary Kay is a direct selling company and it follows the basic direct selling model- party plan model. The company produces related products and sells it to their salespeople who are called 'beauty consultants' in Mary Kay, Inc. To be an independent contractor-beauty consultant in Mary Kay Inc, women should have an agreement with the company and pay for the product inventory with cash. Mary Kay does not allow their beauty consultants to purchase products by credit since sometimes credit might bring finance pressure to beauty consultants themselves. All of the beauty consultants can get products for half the price. The new beauty consultants should be familiar with the products and be able to process it to customers (Mary Kay Inc 2010). Every year the company rewards their top performance beauty consultant.
Mary Kay Ash built the company culture based on her 25 years work experience. People who work in Mary Kay Inc should take pride in the company, be willing to take risks, seek improvement continuously, follow the Golden Rule - faith first, family second and career third. Also, Mary Kay rewards them regularly and even in public. In her culture, listening to individuals is very important. Hearing what the employees trying to say, constructively criticizing employees and encouraging them at the same time helps make them feel important within the organization (Mary Kay Inc 2010).
In the 1960s in the US, most women faced gender discrimination when they seeked promotion opportunity in the workplace. Women suffered injustices just because they were women. This problem was quite common back in that point in time. Women have fewer work opportunity and some of them have to stay at home and look after children. After Mary Kay retired from her job, she decided to do something that could help other women in becoming successful. With this dream, she launched Beauty by Mary Kay in 1963 (Mary Kay Inc 2010). It is the first beauty line that was dedicated in making life wonderful for women. It was a good career opportunity for women back then when women faced fewer choices.
In the meantime, an American cosmetologist introduced her home-brand skin care products to Mary Kay. This skin care product was developed by her father - a hide tanner. Many of relatives and their friends use these products for several years and the feedback is quite positive. Mary Kay said that 'from my own use and the results I had personally received, I knew that these skin-care products were tremendous, and with some modifications and high-quality packaging I was sure they would be big seller!' Therefore, after the cosmetologist died, Mary Kay bought the recipes of the skin products from her family (Mary Kay Inc 2010).
With her life savings of $5,000, her great dream, and the original formula of skin cream, she rent a small storefront in Dallas and set up a manufacturing plant. (Jrank n.d., paras 31-34). The first employees of the company were one chemist, her second husband and they recruited sales women as independent agents who can pay for their products in advance (Mary Kay Inc 2010).
Mary Kay was dedicated in making women's lives more beautiful. She crates a principle as Golden rule -praising people to success- and faith first, family second and career third. Mary Kay Ash usually said that it was a company with heart. The objective of the company is not only selling products, but also teaching how to build a better self-image to female customers. As Mary Kay Ash said 'I envisioned a company in which any woman could become just as successful as she wanted to be. The doors would be wide open to opportunity for women who were willing to pay the price and had the courage to dream' (Mary Kay Inc 2010).
Because of an enriched experience in related industry, she avoided the trial and error period which many new business leaders might face. In 1964, the sales of first year were $198,514 and the number of consultants approximately reached 318 at the end of the year. In 1967, Mary Kay offered stock to the public .In 1969 the company built a 275,000 square feet manufacturing plant in Dallas and built another four regional distribution centers in 1970. The rapid expansion of company was directed by Mary Kay and her son, Richard Rogers, who is in charge of the management functions of May Kay Inc. Rogers gradually built an effective management team by 1985. During the same year, Mary Kay leveraged a buy-out and reorganized her company back into a private ownership by her family. After that, Mary Kay continued the international market expansion during the middle of 1990s to the late 1990s (Mary Kay Inc 2010).
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A successful company should identify the current market opportunity, concept, required resources. It also needs the effective methods of managing people. All of the beauty consultants in Mary KAY have unthinkable enthusiasm when they serve the customers because of the personal style of Mary Kay Ash. This enthusiasm becomes an outstanding characteristic of Mary Kay Inc. Every year the company rewards their top performance employers with pink Cadillac, jewelry and luxurious vacation. Currently, the program of self-esteem boosts and generous incentives become a subject in business world and a large number of companies study the management method of Mary Kay. (Mary Kay Inc 2010).
After many years of efforts and continuous improvement their wholesale sales reached one million in the United States market and opened their first branch in Australia in 1991. In 1994, May Kay Inc was honored as 'Most Admired Corporation in America.' by Fortune magazine. In 2008, Mary Kay Inc reached sales revenue approximately 2.6 million dollars in wholesales and has double-digit growth from the 1963ï¼ˆMary Kay Inc 2010ï¼‰.
Major company issues with recommendation
As the company expanded continuously, many knotty issues are confronting the company. Pyramiding and more product liquidators are the typical issues of Mary Kay Inc.
American National Business Hall of Fame (ANBHF 2004, p5 ) mentioned that the concern of Mary Kay Company about the suspicion that its structure of the sales department squeezes the grass-root employees' wage by either compelling the recruit to hand out the commission fee to recruiter, or forcing hem to purchase product from recruiter at an unreasonably high price. This organization model was perceived as pyramiding which requires senior salesmen to extend their branches and recruit more people in order to receive commission. It is manifest that his action is illegal, thus Mary Kay takes out its legitimate documents to proof its justification. Mary Kay Company explains that the genuine sales bonus allocation system is every salesperson will collect the same 50% discount on the cost of cosmetics which is paid from headquarter straightforwardly. Also they acclaim that their recruits' bonus does not originate from junior workers which is in an effort to escape the denomination of pyramiding and emphasize their organization is direct selling structure.
At the beginning of founded the company, Mary Kay Ash stated that the company is different from the other companies that used illegal pyramiding. There are some people that argue that Mary Kay is a pyramiding company since they misunderstand the definition of pyramid and the concept of Mary Kay. To resolve the misunderstanding, the company should take some positive action such as introduce the company culture and concept to the public and prepare all of the necessary law materials before they process any operation.
Mary Kay Inc sues liquidator and several threatens consultants last year due to the liquidator and consultants do not follow the policy of agreement and it might break the image of Mary Kay Inc. Consultants purchases products blind and lack of sales skill result in large number of inventory. Some of beauty consultant sale expired products to their customers. The primary cause of this phenomenon is the lack employee management of the company (Coenen 2009, paras 9-56). Any one can be the beauty consultant if they have expectations to succeed in Mary Kay. However, some of them do not have any background in the related industry and direct-selling skills. They just have training classes from some other beauty consultants and the quality of training class is unknown. In terms of this problem, the company should have strict system of the beauty consultant recruited and limit the quantity of wholesales to their liquidator.
Mary Kay Inc is a mature and stable company in the business environment nowadays. Old times ended in 1984 and new missions are still in progress .The new challenge is studying the efforts of an established company that retains excellence performance in a complex business environment. There is no doubt that Mary Kay Ash writes a successful entrepreneur story. She built an international company, open the door for women and led the people have a new understanding of management. The passion and spirit of Mary Kay Ash drives all Mary Kay people to success and her model of management has become a success among the business world.