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What do you think about quality and Global Competitiveness? Quality in simple words means what is wanted and how we do it. It means if something is required and it is supposed to be provided in a particular way i.e. as per the client need whether we do it better than that or we do worse than that. Here comes quality which checks whether it has been done at least up to the mark or no. Quality can be anywhere. Even in every company you have HR to recruit quality of people who can do quality work for the company. Global competitiveness is a yearly report which surveys economic growth. (Straker)
How could quality add value to the Competitiveness of our Global?
Quality could help us in almost all areas where we lack at the moment. It's always been said by big and efficient companies that you should focus on quality than quantity. If your things are in quality you would automatically do better. Thinking more about quality we recognize that pollution is waste and is creating havoc almost everywhere. This has to be resolved. It does require innovation in processes that is being followed and methods being used. Different innovations are coming up almost from everywhere to resolve this major issue.
Do we at work benefit out of this global Competitiveness?
Global competitiveness definitely benefits us at work. It makes us efficient and things much clear in order to grow and make us better. It makes the employees understand the urge of a particular work and to decide what has to be done on the priority in order to make the company grow.
What is Quality?
Quality is a vast term used almost everywhere these days. When we say Quality it means delivering the product in the right form and right manner. In old days no one really cared about Quality. Products were been made and launched in quantity. Then came Quality in picture which refined things i.e. goods/ products. Now companies do not go for quantity but for quality i.e. goods are refined and then launched in the market. Quality in today's world may refer to :-
Concepts: - for example property quality, business quality etc.
Music: - Musical texture quality, quality of music etc.
Business:- Product Quality, communication quality etc
Quality is an ongoing process which is refined every day. In simple words quality is fulfillment of expectation and satisfaction.
The TQM Approach Defined.
TQM is known as Total Quality Management which itself means it is related to Quality. It's a structured and organized approach to organizational management which helps to improve the quality of the products/ goods through ongoing refinements by (with the help of) constant feedbacks provided. The basis of Total Quality Management (TQM) is to reduce the minute or major errors which occurs or produced during the manufacturing which would increase customer satisfaction and would streamline the supply chain management. The most important aim of Total Quantity Management is to limit errors to 1 per 1 million units produced in a company. It can be applied to any kind of organization and it really does not depend on the nature of the organization. (Total Quality Management)
Key Element of Total Quality?
There are eight main elements of Total Quality Management. They are :-
Ethics: - It is concerned with good and bad in any situation. There are mainly two kinds of ethics which are individual Ethic and Organizational Ethics. Organizational ethics defines the codes for the business or organization which has to be followed by the employee working in that company while individual ethics includes personal right or wrong things.
Integrity: - It consist of Values, fairness, morals, following the ethics of the company, honesty etc
Trust: - Trust itself means the confidence in the employee and the organization. It is a by-product of integrity and ethical conduct. Without Trust nothing can work nor can we set any rules.
Training: - Any employee or a company or organization needs training. Whether they know what they are been hired for still they should go through a proper training so that they know how to use and implement their expertise in this company.
Teamwork: - To be efficient and to deliver work on time it's important to work in a team. It also improves interpersonal skills of an individual.
Leadership: - Leadership is the most important element of Total Quality Management. It always requires proper supervision and leadership to make it work in the right manner.
Communication: - Communication in Total Quality Management does not mean your communication skills but the communication between members, suppliers, distributors and the customers. There are mainly three kind of communication. They are Downward Communication, Upward Communication and Sideways Communications.
Recognition: - This is the last element of total quality management. This is again very important element. Employees in the company work hard to earn recognition either for themselves or for their teams.
Who are the Total Quality Pioneers?
There are seven Quality Pioneers. They are :-
Walter A. Shewhart
W. Edwards Deming
Genichi Taguchi (Quality Pioneer)
What is the future of TQM?
The future of total quality management seems to be very promising and positive. Even at the moment it looks at its strengths in areas like products and industrial orientated companies. They are really doing well in these areas and in coming days they can do better than now. The elements of Total quality management such as Trust, Training, Team work, recognition etc itself are very useful and necessary for the organizations and the employees of the company which is making it popular these days.
What is Strategic Management?
Strategic Management is the management of the strategies required in the company. In simple words it's the art of planning your business at the highest possible level. It is used to determine the vision of the company, mission, and values of the company, the goals, objectives, roles and responsibilities of employees in the company. Once the above are decided i.e. once the Vision, mission, goals, objectives etc are decided then they need to allocate and implement the policies and plans accordingly. It has to be balanced to make things work in the best way.
What are the Components of Strategic Management?
The main components of Strategic Management are as follows:-
To make the mission of business straight by making objectives, goals and concepts very clear.
To discover with certainty internal capacity and condition of the company.
Balance and coordination between internal capacities and external environment factors has to be determined by other business alternatives.
To analyze and select the best alternative, which can achieve objectives and mission of the company.
To ascertain long-term objectives prepare grand strategies.
To achieve long term objectives decide short term annual targets.
Distribute the financial as well as non-financial resources properly among various activities for implementation of strategy.
Once implementation of the strategy is done, make regular evaluation and take effective controlling steps. (Strategic Management Process)
How can Strategy be planned?
Planning strategy again has steps involved. They are :-
Mission and Objectives: - In this you need to define the company's mission and vision which should include market shares and reputations.
Environmental Scanning: - It again has different components which are
Internal analysis of the firm
Analysis of the firm's industry (task environment)
External macro environment (PEST analysis)
Strategy Formulation: - Then the formulation of the strategy comes which any firm should do after matching his strength to the opportunities while keeping weakness and threats in mind.
Strategy Implementation: - Then it needs to implement the strategy which means programming, budgeting etc. It also involves the motivation of the employee to achieve the objective of the company and for the company.
Evaluation and Control: - Finally evaluating and controlling needs to be done. You need to define the parameters, target values for those parameters, the performance measurements, comparing them and then making the necessary changes required in order to achieve the objective.
What is meant by SWOT Analysis?
SWOT analysis is a strategic planning method used to evaluate Strength, Weakness, Opportunities and Threats involved in a particular project.
Strengths: - The main characteristics of the organization which gives an advantage to the company over other companies in the market. For example strong brand names, good reputation among the customers, etc.
Weakness: - This may be just opposite of what strength is that is disadvantages of the organization over other companies. For example a Weak brand name, poor reputation among the customers, etc.
Opportunities: - This may be referred of getting the external chances to make better sales in the market. Some examples are a dissatisfied customer base, new technologies arrival, rules and regulations lowered or negligible etc.
Threats: - This again refers to the external chances. It's the opposite of Opportunities i.e. the external chances that could cause trouble for the company. For example new rules and regulations, completely satisfied customers base of other companies, emergence of substitute products etc.
SWOT is also known as TOWS matrix.
5. Can you develop a Vision & develop a Mission?
A Developing Vision: - Vision in simple words means the casting of the future. Your mission to take your business to what extent is known as vision. You need:-
Vision developing includes complete description of the organization so that the operation is carried out efficiently and effectively.
Developing Vision can be quick also and the participants may use different methods like creativity and divergent like focused discussion, sharing stories etc.
It may be most enjoyable part of planning in the organization.
Developing Mission: - Developing Mission means developing overall purpose and presence of the company or organization. It is always said that you need to develop the mission before you develop the Vision or else you would not know where you are going and how can you actually measure it or calibrate it. Again developing a mission can be real quick if you know what you want. You should ensure that the wording of the mission is to the extent so that they can consult that and can make the priorities set for it.
7.Can you develop Guiding Principles for the Vision and Mission?
Guiding principles for the vision and Mission can be as follows:-
Everyone's contribution has to be recognized and rewarded accordingly.
With collaborative efforts you need to serve the customer and hence the world.
The wording of the mission has to be an extent so that employees can consult to it and set their priorities accordingly.
While refining the mission or the vision you need to realize the scope of it in future as well.
The mission statement has to be so precise that it clearly separates the mission of the organization from other organizations.
Discuss the need of trust in Total Quality?
Trust is very important in Total Quality Management. Not only in TQM but it's also important for everyone. When we say trust it is important to ensure that the customers are satisfied i.e. the products or the goods are the way they wanted. Not only this, it also allows to make correct decisions at the appropriate levels in the company or the organizations. It also gives courage for risk taking to individuals for continuous improvement and to focus on the improvement of the process.
What is meant by Value?
Value the term has a Vast meaning. It is more complex then what actually people think of. Value in simpler words is concerned with Value or worth of people or things. It can involve aesthetic, moral, legal value etc. When it comes to things it can be on use or economic need. It is most commonly accepted that values are root of all types of behaviors which can include those that are morally, economically and politically motivated.
How could Value add to Total Quality?
I feel Value again plays a vital role in the total quality management. Value means worth of a person. When you actually know someone his/her value in the company they start working accordingly and chances of working hard and accurate is much higher. They start taking their job and the company seriously and start giving better results. Value in this way helps a lot.
Discuss the Manager's Role in Ethics?
Manager's play a vital when it comes to ethics in any company. Ethics are what are been laid by the organizations. It's now the responsibility of the managers to make their team and the employees follow the ethics of the company. Individual ethics which are laid down by the organization includes personal rights on wrongs. The manager has to look into it and see if it's been followed in the right fashion. Once the guidelines are been set then manager has to play their role. Normally any individual would follow the ethics of the company. The manager has to just keep checking it.
What are the Organization Roles in Ethics?
Organization plays a vital role in Ethics. Any organization if defined and is stream lined it helps the company to grow much faster than any other company. It helps them to grow better that their comparative companies. Organization in simple words means the structure of employees working in a company is defined. If that is strong and clear it would help a lot in maintaining the Ethics of the company. (The 8 elements of TQM)