Port Klang - International Business Environment Project

Published: Last Edited:

This essay has been submitted by a student. This is not an example of the work written by our professional essay writers.

Class 22B organized a trip visit to Port Klang for International Business Environment project. Before the visit start, I did a research about this company so that I can have some knowledge of the company. Basically, Northport, situated at Port Klang Malaysia is owned and corporated by Northport (Malaysia) Bhd, a fully Malaysian-owned and one of the largest private port operating companies in the region. The parent company of Northport (Malaysia) Bhd, (NMB) is NCB Holdings Berhad (NCB), a transport conglomerate listed on the local bourse, also owns the largest container road haulage company in Malaysia.

Northport is one of the biggest multi-reason ports of its thoughtful in the national ports framework offering devoted offices and administrations to handle wide assortment of cargoes running from compartments to autos, break mass cargoes and ability to handle fluid and dry mass cargoes of numerous types and shipment sizes. Its offices are placed at two areas - in Northport, Southpoint for accepted payload taking care of and in Northport where the state-of-the-workmanship holder taking care of offices are spotted. Northport logistics further increases the value of the business element.

With a chronicled convention going back more than 100 years, Northport assumes a critical part in the improvement of the Malaysian economy and in its worldwide effort in the nation's expanding universal exchange.

The focal pretended by Northport has been fortified by its capacity to offer the most broad worldwide delivery integration contrasted and any possible ports in the nation. This has fittingly earned Northport the notoriety for being Malaysia's "Reality Port". The chief world-class port is currently joined to numerous ports overall which are served by real delivering lines including a few world-positioning compartment liner administrators offering a standout amongst the most exhaustive extent of transportation administrations in the area.

Northport offers reasonable answers for shippers with its predominant state-of-the-craftsmanship offices, including ongoing brilliant data provision framework intended to assurance operational and cost effectiveness to manage fast conveyance and vessel turnaround time.

Seizing the open doors in the extension of exchange encouraged by the pattern towards globalization and exchange liberalization, Northport has climbed the quality chain by widening its item base, including through "logistical mix" and expanding its appeal to a more extensive extent shippers and transportation lines.

Vision of Northport is to turn into the fundamental entryway and heading local center point for oceanic exchange by 2020. In the interim, the mission is to accomplish most astounding measures of wellbeing and quality in load taking care of by giving state-of-the-workmanship foundation and frameworks for aggregate client fulfillment.

There are several core values which are,

  • Customer Focus
  • Teamwork
  • Expertise
  • Resourcefulness
  • Result Oriented
  • Communication
  • Integrity

Below are the achievement of North port.


  • Employer Of Choice Awards 2012 by MIHRM [Oct 2012]
  • Special Achievement Category in MACA Award 2012 [Feb 2012]


  • The MIL – Malaysia Logistics Excellence Award 2011 [June 2011]


  • Best Container Terminal – Asia (under 4 mil TEU’s per annum), Asia Freight 7& Supply Chains Award 2010 [June 2010]
  • Top 10 Masters Awards, The Brand Laureate Award 2010 [March 2010]


  • Human Resource Development Award 2009 – Major Employer (Services), Human Resource Development Award [October 2009]
  • Best Multipurpose Port Operator of The Year, Frost & Sullivan [July 2009]
  • Smart Partnership Award, Majlis Perbandaran Klang Award [May 2009]
  • Asia’s Best Container Terminal (under 4 million TEU’s), Asia Freight & Supply Chain Award [April 2009]
  • SMEs Chapter Awards 2008, “The Top Ten Most Preferred Brand”, Brand Laureate Award [ January 2009]


  • Finalist – Lloyd’s List Asia Awards [October 2008]
  • Investment in People Awards, Asia Pacific Entrepreneurship Award [July 2008]
  • Finalist – The Corporate Social Responsibility Award, Seatrade Asia


  • ASRIA’S Award, Corporate Social Responsibility Award, Ansted University [December 2007]
  • Fellowship Award, Chartered Institute of Transport & Logistics (CILT)[November 2007]
  • Technical Business Review Excellence Award 2007 in the Logistics for Conventional, Technology Business Review [October 2007]
  • Corporate Excellence Award, IKMAL [January 2007]


  • CILT Achiever Of The Year, Chartered Institute of Transport &Logistics (CILT) [November 2006]


  • ISO 9001:2000 Certification, Lloyd’s Register Quality Assurance [2004]


  • Anugerah Citra Iklan Televisyen Sektor Swasta, Dewan Bahasa & Pustaka dan RTM[2003] Award [July 2008]
  • Best Brands Logistics Port, Brand Laureate Award [July 2008]


  • Johan Pesta Air Nasional – Tug Boat Teguh, Kerajaan Malaysia [2002]
  • CIO Honouree, CIO Magazine for IT usage in business [2002]


  • Johan Pertandingan Kereta Berhias, Bulan Kemerdekaan ke-44, Kerajaan Malaysia [2001]
  • Voted 5thin the categories of “ Asia’s Best Seaport” & “Asia’s Best Container Terminal Operator”, Cargonews Asia [2001]
  • Top 10 Best Employer in Malaysia, Hewitt Associates & Asian Wall Street Journal [2001]

Throughout the visit, they concise about the administrations gave by North port as well. Essentially, Northport is one of the biggest multi-reason ports of its caring in the national ports framework offering committed offices and administrations to handle wide mixture of cargoes going from compartments to autos, break mass cargoes and in addition ability to handle fluid and dry mass cargoes of different sorts and shipment sizes. Its offices are found at two areas in Northport, Southpoint for ordinary load taking care of and in Northport where the state-of-the-workmanship holder taking care of offices are placed. Northport logistics further increases the value of the business substance.

The port is structured with four internal business units that are aimed at serving customers’ needs more efficiently, effectively and economically. The units are:

  • Container Services
  • Conventional Cargo Services
  • Logistics Services
  • Marine Services
  1. Container services

It is working at committed compartment terminals, specifically Ct1, Ct2, Ct3 and Ct4 (under development) which are completely outfitted with state-of-the-workmanship taking care of supplies and offices to take care of the developing demand for holder administrations. The four terminals offer a joined quay length near 3.3 km and a profundity close by of 11.5 to 17 meters which are completely fit for obliging vessels up to 200,000 dislodging tons. The landside and holder taking care of operations are underpinned by a show of quay cranes, elastic tyred gantry cranes, straddle transporters, prime movers, trailers and high stackers.

The wide and far reaching integration gave by heading worldwide delivery lines has helped Northport to influence and develop as a real local transshipments center port. Northport now offers a bigger number of connections to overall ports than whatever available ports in Malaysia and has risen as a standout amongst the most paramount door ports on the planet.

2. Conventional Cargo Services

Non-containerised cargoes are handled at two facilities in Northport – a dedicated conventional cargo terminal in Southpoint, and the conventional cargo terminals in Northport for break bulk, liquid and dry bulk cargoes. Southpoint, formerly known as Southport, is the oldest section of Northport. Southpoint which has undergone massive rehabilitation and renewal offers a very broad range of facilities and services for handling a variety of conventional cargoes including liquid bulk, dry bulk and break bulk cargoes.

2.1. South point

Northport's Southpoint, in the past known as Southport, is spotted simply a short distance far from Port Klang town. The 100-year-old port caters essentially for the tried and true provincial and seaside exchange adjusted by vessels handling along the courses between Port Klang and the ports in Sabah, Sarawak and Brunei. Plus this exchange, Southpoint additionally goes about as an alternate office in Port Klang for the treatment of fluid mass freight, fundamentally palm oil and other non-DG fluid. A sizeable amount of dry mass freight is likewise taken care of at Southpoint. Having been recompensed the Free Commercial Zone status in February 2004, Southpoint has likewise pulled in transporters to release or burden vehicles from this option point in Northport.

Southpoint likewise goes about as a corner port to handle transhipment movement for the Indonesian freight ship activity because of its nearness to the Sumatran ports of Tanjong Balai, Dumai, Pekan Baru, Buatan and Perawan. Found in the core of Port Klang town, Southpoint which is apropos termed "port-nearby", has its favorable circumstances whereby several cargo forwarders and transportation organizations, banks, and other Government offices, for example, the Customs, Immigration, Harbor Masters, are all spotted adjacent.

Southpoint has eight wharves (from Wharf 1 to Wharf 7a). The initial four have a profundity between 9m and 10.5m to cook for maritime vessels up to 40,000 uprooting tons whilst Wharves 5 to 7a with profundities of something like 6m can oblige beachfront boats of up to 6,000 dislodging tons

2.2 Break bulk

Northport handles break bulk cargoes such as iron, steel, timber, plywood, machineries, RORO and livestock. Northport has also enhanced its capabilities to enable raw materials and goods to be repackaged and distributed within the Port's premises.

2.3 dry bulk

Northport handles dry bulk cargoes such as grain, maize, coal, marine salt and fertilizer. 3 level luffing cranes are used to discharge the dry bulk cargoes. The bulk terminal also handles loading of clinker and similar cargo using the cranes

2.4 liquid bulk

Liquid bulk is a commodity carried in specially built vessels (i.e. tankers), loaded and unloaded via pipelines. Types of cargo calling Northport include liquid chemicals, petroleum products and crude palm oil. The terminal has a total of four wharves with a total quay length of 0.8km and has an annual capacity of 4.1 million FWTs, with a maximum depth alongside 11.5m. The terminal can accommodate vessels of up to 60,000 tonnes in displacement.

3. Logistics Services

In distinguishment of the worldwide end-to-end production network improvement, Northport has conceived a critical part as a feature of this advancement. Northport has put intensely in downstream on-dock supporting offices, items and administrations. Among these are the devoted logistics specialty unit called Northport Distripark which creates and offers worth suggestion in being a Regional Distribution Center as well as an International Procurement Center.

Northport offers the most included values through Northport Distripark with an extensive variety of administrations, which incorporate warehousing, preshipment exercises, for example, documentation, interior haulage, pressing and re-naming, minor gathering and other worth added exercises to supplement the center business exercises at Northport. Substance of compartments are put away here, prepared if vital and after that appropriated further.

There are additionally Container Freight Station (CFS) which offers a Multi Consolidation Center, with administrations extending from warehousing, circulation and cargo sending, all spotted inside Northport's Free Commercial Zone. This administration offers a significant convergance of offices needing to do with appropriation operations. What's more it is this fixation that yields focal points regarding both time and transport costs for clients.

In accordance with its exertion to turn into a significant logistics and circulation focus and further strengthen Northport's capacity as an aggregate supplier of port-related administrations, Northport Distripark and CFS give the biggest secured warehouse in the nation totaling 1 million sq.ft. to cook for the necessities of its demographic.

4. Marine Services

Northport's Marine Services provides a 24-hour service to ensure the safe and efficient movement of vessels within port waters. This includes all necessary coordination of port services and dissemination of relevant information. The efficient and safe movement of vessels is coordinated by highly experienced pilots while utilizing the appropriate number and type of tugs for berthing and unberthing activities at the wharves. Knowledge of the Port Klang waterways and tidal flows is essential in determining the appropriate resources required and the timing for the movement of vessels.

Lesson learnt

The most important lesson we have learned is that teamwork is not optional.You cannot decide “whether to do teamwork or not."In the clinical arena where critically ill patients are in the care of a group of healthcare providers, where the performance of the group and therefore the quality of the patient outcome is interdependent, and no one member of the team can do it all then by this definition you have a team and teamwork is not optional.It is the quality of the teamwork that demands our attention for success.

We have been working with health professional teams since medical school when we began our careers in medicine. Many positive team concepts have occurred naturally, but there have also been quite a few team dysfunctions that were difficult to address without an understanding of team processes and a language with which to discuss them. We have found the learning styles concept particularly useful, especially in teams centered around medical student and resident education. Learning styles affect the way one learns but also the way one teaches. Understanding that others have different learning and teaching styles has helped us to appreciate different approaches to teaching medical concepts. We have also found ground rules and the check-in process invaluable for facilitating smooth and productive meetings.

The most important lesson we have learned in our work with teams is to allot time for discussion of the process. It is easy to make assumptions that the others on your team will want to work in the same way or on the same task or even that they have the same goal. In the long run, it is better to start with a check-in with everyone on the team to make sure expectations are much more explicit. We think just the simple team concept of looking at your process has worked particularly well in moving the work along. It has also probably been the most difficult to implement as people are not used to or always comfortable with having these discussions. Our ability to value and honor the interests and skill of each team member has vastly improved through the focus on teams and team functioning. This has, in turn, made our team much more productive and creative in addressing our task of first-year medical student “Doctoring” education.

I love all my team members. My team members are all very unique and different from one another in terms of opinions and working styles. However, we have been always thinking and learning together as an effective team. Comparing to the other sessions of the Forum, GR/GS session was the most enjoyable moment for me because in this session we have had the chances to work together to solve a “real problem”. Through the process, I was able to gain knowledge and good experience thanks to our interactions. It will be an unforgettable moment for me in my life.

For me, group study uses a lot of understanding and patience. I need to embrance a lot of differences and endure every challenge without showing negativity. I have learned how to listen and respect the other people's opinion without losing mine. I have learned that friends are allowed to disagree, if we are mature enough, personal and issue could be separated. If someone back up their opinion with their personal self, when the opion is turned down he/she would be easily hurt. So, I learn not to back up my opion with my feelings, I know that when someone turned down my idea, it doesn't mean that he/she doesn't like me.

I think our group are all mature and we can manage this point well in a certain level, that is why I feel that we have never had strong disagree feelings towards others. And whatever challenge comes, we can solve it together as a group.

This group study is effective and enjoyable in my personal point of view; I feel that the whole group outcome is better than the sum of each part individually. I feel confidence having the group together, someone would let me know if the thing I am thinking is good enough or not. So, I am sure I could get a better answer to every question with the group discussion thinking about it alone.

Another lesson learned from the conflict that make our group smaller then the first day teach me that it might be painful to tell someone you don't like something. But it would be more painful not to tell until it is too late. There are different levels of sensitivity of each person, to expect the other to read your mind without telling is hardly to be successful. From now on, whenever I feel uncomfortable with something, I will make sure to voice it out loud.

I felt that the difference in the view by the difference in culture. And I felt that it was difficult to combine many opinions into one. However, I think that group work was a valuable experience for me.

I am confident that key success factors for any group or team work include, but not limited to, the following, individual’s attitude and behavior, common understanding on goals and objectives the group or team has to achieve, and 3) relevant resources such as time, workplace setting, and supporting materials. I have enjoyed possible conflicts during teamwork. Having conflicts also means that we have started the work seriously. Successfully managing conflicts toward a good outcome for the group is a matter of facing and dealing differences from team members which in turn require individual’s abilities to know, to think, and to act in a proper manner considering the nature of group work in an international context.

Concerning the group dynamics, I felt that it could not have been better than what it was. Every one of us gave our best in every of the presentations that we had to do. Despite having gone through the facilitation training, we found it unnecessary to have a facilitator in any of our discussions because everyone was able to exercise self‐restraint and respect one another’s ideas and contributions. We did not have to use any form of voting even though there were many decisions we had to make along the way.