In today's business world, any profit or non-profit organization one can think that the main goal of that particular business is to succeed or to do well in the business world. Did we ever thought of what exactly does being a successful organization in the business world and what steps that it needs to get there? Is it the figures or the actions? Most of the companies in the past were evaluated on numbers that the particular business can perform. People who performed well and who actually helped them to achieve those set targets were graded with compensations and other facilities. In past employees were called as the moneymaking machines and it is not the leaders concern of how they achieve their targets. Not only in past this can seeing on some of the modern industries as well, such as BPO industry, because their business mainly runs on numbers and figures. But generally today we rarely see this in our modern organizations. Why? That is because; organizational behavior studies are playing a major role in day today in companies than in previous years. Because, all the non-profit and profit organizations have to adapt them self to the current rapidly changing business world. Also some companies do not think about this complex application of knowledge unless they found that their employee's behavior changed or the company's productivity is decreased. Â In today's business world, the leaders are more concern about their employees and how they react to some certain situations and how they respond to it. Further explaining in simple terms, the organizational behaviour is one of the most complex application of knowledge of how people act in an organization. Furthermore, organization behavior interprets the relationship between people and organization in terms of individuals, groups, organization and the entire social system. It will show how to build a better relationship plan by achieving the main goals in terms of human, organizational and socially. Many management gurus such as Peter Drucker and Philip kotler, has done varies kind of researches about this complex application and found that it has many different elements that they are related or interconnects to each other like a chain. Such as; human behavior, leadership, training and etc. I will discuss some of the key elements or the areas of organizational behavior such as Leadership, group behavior, Training & development and Change Management.
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In today's business world, one of the most important aspects to any successful organization is the people in position of leadership. It is the ability to influence a group toward the achievement. According to Sir John Harvey-Jones, "The vision is absolutely key to getting your troops together. It has to be qualitative, daring and grab the imagination. The test of it should be how quickly people will latch on to where you are going; you can entrust them with the how. You only get a company going where you want it to go by leadership by example and by honest and endless communication. Everyone in the business has buy into your vision".
Autocratic - The leaders will tell their employees what they are looking for and what needs to be accomplished without getting the advice of their followers.
Democratic - The leader including one or more employees in the decision making process. However the leader maintains the final decision.
Free Reign - The leader allows the employees to make the decisions. But the leader is still responsible for the decisions that are made.
As per to Schien Theory, "Group Behavior is, any number of people who interact with one another and are psychologically aware of one another and perceive themselves to be a group"( http://www.entarga.com/orgchange/lewinschein.pdf).Â In today's business world it is most important to work as a group to achieve particular objectives within an organization.
Groups can be divided into two sub groups; those are formal and informal groups. Formal groups run on command on group or task and informal groups bring people that they know and who has an interest towards the organization.
The five periods of group developments are:
Always on Time
Marked to Standard
Forming - the formed group.
Storming - the period of inter-group conflicts arise for group.
Norming - the period of developing a close bond within the group.
Performing - the period of functioning as a group.
Adjourning - the period of stability within the group.
Training & Development
Training and development strategy represent the approach an organization adopts to ensure that now and in the future, learning and development activities support the achievement of its goals by developing the skills and capacities of individuals and teams. As per Sam Walton, "Strategic human resource development involves introducing, eliminating, modifying, directing and guiding processes in such a way that all individuals and teams are equipped with the skills, knowledge and competences they require to undertake current and future tasks required by the organization" (http://en.wikipedia.org/wiki/Sam_Walton).
Elements of the training and development:
Individual Training and development
Self Directed Training
Coaching & Mentoring
Formal Job Training
Further elaborating the above organizational behaviours:
One of the key elements to any successful business organization is the people who head their organizations. As per Sir Harvey, "Leadership by example and by honest and endless communication, everyone in the business has buy into your vision". It shows how important is a leader in an organization. There are three different leadership styles that we talked above. Those are Autocratic, Democratic and Free Reign. Further explaining, Autocratic is a person who will tell their employees to do what he or she wanted to do. They are very strict in decision making and very task driven. Such example is The CEO of Apple computer Steve Jobs. He is an autocratic leader but his leadership style led apple to show flying colours in the computer industry. A democratic person is more a friendly person and who is more involved with their employees in decision making process and who is a risk taker. But they always maintain the final decision. One fabulous example is Richard Branson, the owner of virgin airlines. All of these styles are also has an impact on group behavior and on the company's growth. A leader will be the key force of the group development stages. The leader should have to identify the key strengths and weakness of the group and help the team members to overcome those within the organization. Leadership, group behavior, training and development will play a major role in an organization for its success.