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In the view of quality researcher it is concluded that operational management is an important section of the study in the curriculum of business studies. In other words, it is clearly seem that the theoretical base knowledge that a manager or an policymaking desires for transaction with the problems of the company is trained in the program. Processes management play an important role in an organization (Alexandrov, A., M. Lariviere. 2006). A complete section is assigned to guise at this essential of the organization. In adding to the caution occupied that the problems that firms face in the area of operations department are determined at the initial, so that the manufacture and quality of products beyond the company delay the growth and image of the firm. Operations management lessons the interior effort and the process of a company. In fact, it can be said that the planning, production and manufacture of products the company is streamlined through the various processes of the operations department of any organization (Alexandrov, A., M. Lariviere. 2006). The practical part of an association is complete by the operational management of the organization. In reality, all organizations and companies have operations management bureaucrats and sections to fully take care of this aspect of the company. Thus, organizations tend to be the marketing strategies are an important part of the operational management group to take. Research scientists and market analysts have conducted many studies and research in this field and confirmed the principles of operational management strategies are best suited to any organization in any sector (Alexandrov, A., M. Lariviere., 2006)
Eighteenth century saw the introduction of the theory of business management. Later in the entire industrial revolution, various new theories of business management and other ideals have been used. This idea to let a big increase in business organizations and also to ensure that the different approaches developed as part of business management theories have been used by the organization. Sat Of the many theories and approaches that have been developed as part of the business management of the Waltham-Lowell system, product line practices, etc. In addition, scientific management and development of the theory of business management systems to ensure that these help get oragnzaition sucees and florish (Arnott, R., A. de Palma, R. Lindsey. 1993).
Such organization of the United Kingdom that was once one of the best known brands in terms of taste and quality, which has suffered huge losses due to miss management and problems in the operations management department is Pepsi. This is a familiar name in the beverage industry. Pepsi increases to be one of the newest branches of tea (Arnott, R., A. de Palma, R. Lindsey. 1993). Pepsi today stands as one of the trusted brands because of the strategic planning and management and marketing techniques that have been used since long. Thus it can be said that the operations department of Pepsi has to play an important role in the creation of Pepsi as one of the most important names in this sector. But, could even such a pronounced Operations of Pepsi not handle the quality of Cadbury products (Arnott, R., A. de Palma, R. Lindsey., 1993). There was news in the media that Pepsi was adulterated with pesticides. This news spread everywhere like wildfire. This negligence of Operations at Pepsi impacted the organization in terms of money value and also in terms of loss of trust and brand (Aviv, Y., A. Pazgal., 2007). This actually came as a shock to the entire nation that no one has predicted that even the most trusted brands like Pepsi could have faced such as problem. All globe were sensitized to this because this served as an opportunity for other brands to make their place in the market and also for new businesses to fear as this situation of Pepsi and become more aware of the importance of quality and a healthy operating Management Department (Aviv, Y., A. Pazgal., 2007)
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An explanation of the process(es) under consideration in the Pepsi group and the process map
Although the finding of pesticides Pepsi was the world news, and started being banned in most places. Each kit contains the Pepsi seized, and bent to the yards of the company come out (Barro, R., P. M. Romer., 1987). It questioned the existing operations management techniques being used, and a prominent Pepsi industry. It also urged the management of the Pepsi thinking processes that already exist in the body. In addition, the quality of these processes, as well as the credibility of these processes were interviewed and evaluated. Pepsi has always imposed on the importance of maintaining the quality of processes that already exist in the body, and that was in use strict monitoring and control. When this issue was the quality of Pepsi, and then began to map the shape of a thought process (Cachon, G., R. Swinney., 2007). The existing organization of various processes as follows:
Manufacture of soft drinks: at first the necessary ingredients for making soft drinks are available. These ingredients are vanilla beans, flavored oils, kola nuts and confectionery. Took care that these items are best quality and distilled water used in it are free of all impurities.
The transfer of Pepsi for packing house: After the drink is prepared, it should be taken to the packaging centers in cans. Special attention is also taken in establishing these steps no chemicals are mixed with lemonade. Moreover, the best technology is used at this stage to ensure that quality remains the same as that while manufacturing.
Packaging: This action also requires optimal care of maintaining the quality of the lemonade. He ensured that the sealing of Pepsi cans are such that they are air tight and there is no chance of leakage. In addition, cardboard, caps and carbon dioxide used to carbonate soft drinks is in the quantity required. Special care taken in carbonating the drink as the actual quality depends on whether the soft drink it. Special equipment brought into use to uncase the Pepsi cans.
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Storage: Every care is also provided in storage cans, as has been said that when the shop cans were passed from rats and other insects, and this caused various diseases to people. It is ensured that the cans are packed correctly and machine sorting and storage of cans before sending them to the shops and stores.
Relevant Operations theories
To sovlue the basic problem faced by orgnaizaton in this operational management section, used basic theories and approaches. The theories and approaches is usefull for organization to solve the problems which is created due negligence on the part of operations management department. Different theories are discuss in the following sections.
Total quality management (TQM)
This concept is essential part of the operational management section of an organization (Elmaghraby, W., A. Gulcu, P. Keskinocak., 2006). The subject product is no omisson to this rule. This is taken care, that TQM technique is an important for customer service, marketing, other branches of the institution. thus, further significantly, it is concluded that Pepsi should be included in the principles and procedures of the management procedure of TQM processes in order to calculate that there is a problem when manufactured a product or companions in terms of manufacturing products for the organization (Elmaghraby, W., A. Gulcu, P. Keskinocak., 2006). Pepsi organization has there need to use the techniques of total quality management principles and regain the confidence of customers and stakeholders in the organization. In order to obtain the organizational goals, strategies and principles of total quality management techniques used to meet quality standards (Elmaghraby, W., A. Gulcu, P. Keskinocak., 2006). And thus to solve the problem faced by Pepsi using the techniques of total quality management, the following steps and stages are used.Listen
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Problem identification: this organization has encustation some difficulties in process management, thus this is the main reason of product quality problem. Thus the Joint Group Pepsi that you first identify the problems they face and they back. Problems awareness in very essantianl in every organization for decision making as will as for quality assurance thus for this reason this is guaranteed to be aware of all the problems starting from the Ist level, which directly effect quality of product and Working condiction of Pepsi. In addition, it also presents problems in the form of easy access. This can be done in different method like, fish bones technique, etc. so that the drawing is used identified problem easily by top management of this manufacturer.
Problem analysis: this stage is very essential because if problems are tabolated and then displayed in a proper manner then they can be read and studied easily (Hassin, R., M. Haviv. 2003). Therefore, in this stage problem analysis is easy. However, after analyzing the problems, which must be taken of the various measures that need to resolve the main problem. This methodology of issue solving is highly essential so that it is broken for the first time in the problems down into smaller parts so that it can be attributed to their root causes (Hassin, R., M. Haviv., 2003).
Ideas selectionListenRead phoneticallyÂ stage: selection of ideas is very essential to remove the deficts. For example, to be taken in the processes that are to correct the problems and jotten down and then tuck the ideas generated as part of the tea or on the personal level that will help in resolving the issues.
Testing of Ideas stage: To test the ideas it is very important because idea is listing down, to check that whether they are helpful in solving problems or not. In addition, at that stage the idea is to use are not the same, so in conclusion we can say that they should not be implemented without testing (Lariviere, M. A., J. A. Van Mieghem. 2004). Therefore, the validity of these ideas is the first test, then the different results, they finally realized. The idea is like a test pilot survey, this is because the idea of a more practical implementation. This helps solve the problem pre-measured the idea of the implementation effect (Lariviere, M. A., J. A. Van Mieghem., 2004).
Implementation of Ideas Testing stage: these ideas give an idea of the kind of feedback that was developed after the idea was actually implemented. Thus it after the pilot study results were first checked and if the result is desired, the idea is implemented. After the implementation of ideas, it is clear that the operation of the program can now be tacked such organizations do not look comparable hitches over in the impending.
Results checking stage: the final stage of the total quality management implementation techniques. Although the idea was first tested for their possible significances and then applied. Thus, after implementation of ideas for operational problems solving a test to measure the results of the implementation of ideas is required. Reflect realizing an valuation or estimation of results after the results checking stage are required. This process gives a response to the impact of ideas and helps to decide whether or not ideas are needed for future procedures.
Fish bone theory
Dr. Kaoru Ishikawa developed fish and bone theory based on fish bone diagram. This theory is also known as schema theory Ishikawa. Japanese statistician Dr. Ishikawa worked on widely in this area. They developed this theory for the plight of Japan after the two atomic bombs dropped on two cities in Japan, Hiroshima and Nagasaki (Roth, A., X. Xing., 1994). They always want that Japan should spinal the vanished exaltation and success. Thus, in the knowledge of the ways in which Japan would be able to do so, and have developed the theory known as the theory of fish bones. The root of this theory is that the problems that need to analyze the problems jotting down on a sheet of paper and then on to the cause and effect. Later in the use of this theory by the various branches of the disciplined and thoughtful academic. Fish bone theory and diagram form an significant part of organization studies and to confirm that the problems facing the organization is the first jotted down and then investigated. This gives the graphic/diagrammatical look of the problems, which is clear and easy way of understanding of problem.Listen
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Fish bone diagram
Seen here is the picture drawn in the end gives the impression of a model fish. Self-chart is a form of fish. The back of the fish, and this level of problems has been carved prolonging toward the exterior sides. The problems are jotted around the edges gives the impression that these are the bones of fish (Su, X., F. Zhang. 2006). This makes the understanding of pictorial problems easily. Furthermore, although the list of the problems has started a grass-roots level and decided on a different category. This offers a strong sympathetic of glitches and when this is raised before the higher management, it becomes easy to attach foundation and consequence, and then try to solve. This theory is a significant instrument for analysis of the working of the problems which separated the problems into smaller group of sections. This makes the problem seems easy when the problem is bigger in any way to break that down there. However, when problems broke down into smaller parts they seem easy. In addition, the combination effect of cause of the problem also makes the problems easy to identify. Another key reason that recommends fish bone theory is that it is usually done in a group. Thus the charts as an instrument to a variety of ideas and information about different people channelized into a single diagram (Su, X., F. Zhang. 2006). This chart is very informative than the opinion of people with different experiences and history.
A comparison of the theory with the actual practice in the Pepsi group
It was clear that the arrangement fish bones and Total Quality Management techniques allow the numerous problems faced by Pepsi. In addition, this chart also registered the numerous approaches, which is now the basic part of the "Pepsi. These theories hint that the operational department of Pepsi has taken stringent measures to uphold the quality of the products of Pepsi. However, it appears that there were still loop holes in these processes, so that there are problems with the quality of company Pepsi. Various gaps in the processes that have been, although defined in the guidelines and quality assurance company Pepsi, but were not followed in practice are given below:
Although various high tech machines were used for water treatment that we used in the production of Pepsi, not a question of water quality. If the investigation committee was established to discuss the reasons behind the establishment of pesticides in packaged cans of Pepsi, it was found put that the groundwater was found to be infected (Su, X., F. Zhang. 2006). Various water purifiers are available in the company "Pepsi" and they boost the use of high boiling vessels freely in the water. Indeed, the quality of the process of Pepsi says that not filtered, but distilled water is used for making soft drinks. If this process is actually followed in reality Pepsi would not have suffered huge losses and terminate the name and reputation of the organization. Thus it is clear that water treatment is an incorrect match, where Pepsi are not as stages assurance that simplifies working plan (Su, X., F. Zhang. 2006).
It is defined in the work plan of the organization in the shop and the factory where soft drink to be produced are exempt from all kinds of temperature and humidity issues. Indeed, the organization has shown that many new and improved storage containers and rooms are specially designed so that after the soft drink industry is placed in the better shops before they are packaged. However, this process is not supported properly and was later concluded that the machines and stores that were made were not of sufficient quality. This makes the soft drink changes in their chemical composition in the high temperature differences in different countries. So thanks to theism have chemical reactions and microbes are able to breed in them and thus contaminate it (Su, X., F. Zhang. 2006). Although the company Pepsi says that they are hygienic and special ceils to store drinks for a long time until it is packaged and delivered, finally, they take appropriate measures to ensure that this happens in practice. It was clear that after Pepsi is manufactured, they are not stored in hygienic and cold stores. This change in temperature and unhygienic conditions of the theories has led to contamination of Pepsi.
Despite the boost to Pepsi, which have very well trained staff, they failed to provide adequate training for quality management of their staff and employees. Because of this they did not know to ensure that none of the climate temperature level, etc. should be done as dramatically affects the quality of the drinks (Su, X., F. Zhang. 2006). Officers and crew company Pepsi is known ignorant and negligent of those issues ended up in contamination of the drink
Consideration of its impact on quality and/or customer focus
These problems undoubtedly had a major impact on the organization. Pepsi was a bigger name in the beverage industry and none of the companies were as popular as it is and give a tough competition. However, with the spread of the new Pepsi drink contains insecticides that served as a great loss to the organization. Pepsi was banned in all colleges and schools in the UK. Besides this, several plants were seized and Pepsi drink was ready it was sized. This new also spread in other parts of the world. In fact all countries stopped selling Pepsi. This also affects the business, customers also have sensitized this again. They became aware of pollution and refrained from drinking this beverage (Su, X., F. Zhang. 2006). He also forbade his children's friends to have this drink. This acted as a great set back to the Pepsi Company and destroyed their businesses. Besides that the trust had been created in the village was lost. Even to date many people avoid the consumption of Pepsi products in the crash that has in terms of pollution is not out of their minds yet.
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Recommendations that can be given to the Pepsi group to solve the operational problems
After studying and analyzing the principles of operational management department co-Pepsi, one clear problem that the organization is facing and the reasons which led to these problems have been identified. Thus, the various recommendations that can be common because of the Pepsi team are as follows:
It can be concluded that most of the problem that the quality of products due to the negligence of workers. We found that the staff and the staff that were part of the production department were not well educated and well trained. As a result, they did not understand the importance of maintaining precise temperature and pressure. Nit been made to understand that minor changes in the levels of temperature and pressure, while the water purification, etc. can lead to drastic way for the Pepsi disasters. Thus, Pepsi should ensure that all employees are properly trained before the become part of a team of manufacturing and operating company (van Ryzin, G., L. Qian. 2007).
The company should also understand that when a product that the producer supplies, special attention should be paid to the hygienic and does not cause any health hazards. This is because a slight negligence on the part of the company's results could lead to serious health problems, but it can be fatal to the company's life, and may even end up losing your license. Thus, Pepsi should ensure that the machines that they are using in the production and purification of water must be the best quality. More and more high-quality machines to be made to test the presence of microbes, and other similar organizations, and the lowest possible levels.
Quality assurance is an important part of the operational department of Pepsi. This class is to expose the responsibility of ensuring that the best quality products for the body, and get to the various rounds of quality checks that the products that go out to the best quality of the organization.
The Bureau should also be sensitive to that. They have to ensure that the work process of the organization must change, because there are loopholes in the process. And the loop holes so that they are a result of blunders of the enemy's body, so the management should include several levels of quality checks, and ensure that it strictly monitoring at all levels.
Fishbone diagram for Pepsi
Therefore, it is considered that Pepsi face several problems due to neglect by the department operational management. In addition there were several other problems that led to such enormous loss of eh organization. However with several theories and approaches of management of the organization, the main problems facing the organization have been identified. In addition to identifying the methods and theories that need to be used to remedy these problems are highlighted. It is through the use of these theories that Pepsi was able to regain its lost trust and business.