Members Of Your Staff Have Strengths And Weaknesses

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It is important as a part of effective management to recognise that members of your staff have strengths and weaknesses. However, hotel work does not generally allow the most appropriate tasks to be delegated to those best suited for them. Make sure that while you know which of your hotel staff is more suited for a particular role, but be sure all of your staff are adaptable and trained in every necessary area. If your bar staff are more comfortable in the restaurant, move them there - but not if you can't find trained cover on the bar. This constitutes good management

Read more at Suite101: Effective Hotel Management: How To Keep Your Hotel And Its Staff In Good Shape http://www.suite101.com/content/effective-hotel-management-a107004#ixzz1JHpmuUpU

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Effective Hotel Management

How To Keep Your Hotel
And Its Staff In Good Shape

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Apr 3, 2009 Matthew Pitt

Hotel Management - Hotels

Managing any aspect of a hotel can be a tough job. Here are several ways to make sure things run smoothly.

Management in the hospitality business can be a very difficult field of work. However, learning to effectively govern the way your staff interact and behave is essential to improving the efficiency of your hotel. Here are some key points to remember.

Know Your Staff And Their Skills

It is important as a part of effective management to recognise that members of your staff have strengths and weaknesses. However, hotel work does not generally allow the most appropriate tasks to be delegated to those best suited for them. Make sure that while you know which of your hotel staff is more suited for a particular role, but be sure all of your staff are adaptable and trained in every necessary area. If your bar staff are more comfortable in the restaurant, move them there - but not if you can't find trained cover on the bar. This constitutes good management.

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Know Your Role In Management

The role of management is not to delegate responsibility; it is to accept it. If someone below you is having difficulty doing his or her job for any reason, choose to help them out, even if it may not be your specific area of responsibility. This makes their job easier, and will encourage them to help you out with your job in future. Responsibility and accountability throughout the management hierarchy is important.

Manage Your Expectations

Do not expect any of your hotel staff to do anything you would not be prepared to do in their position. Be mindful of what is and isn't reasonable. If something needs doing that is outside their job description, or if you need them to work extra hours, ask, and be prepared for them to say "no". Do not tell them that they must do something. Common courtesy from and among management prevents bad feeling between colleagues, and helps to encourage co-operation.

Be Flexible In Planning

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It is important to make sure that you are ready for any situation when on the job. If your structured dinner plans for an important function go awry, have a contingency plan in place. If your kitchen runs out of a key ingredient, run to a shop and buy some more rather than leaving guests disappointed. If you don't have enough hotel staff, make sure you and your fellow managers are willing to pitch in to make sure that everything runs smoothly. Remember, it is the responsibility of management to fill in the gaps when you are short-staffed.

Make It Enjoyable

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This is of paramount importance. The hotel industry is not an easy place to work. Being at the beck and call of guests and managers fosters discontent and resentment among staff. Try to negate this by making work as enjoyable as possible. Introduce rewards for upselling, encourage a sociable approach among staff, organise staff parties - anything you can do to make sure your staff do not dread the thought of coming to work will be greatly appreciated, and you will reap the rewards when your job in management is made easier.

It can be tough to bear all these instructions in mind - however, if you do, you will find your staff responding much more easily to your efforts as a manager, and you will get more out of your own role. The staff are the most important part of any hotel, and if they are happy, the guests will be happy.

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Copyright Matthew Pitt. Contact the author to obtain permission for republication.

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Read more at Suite101: Effective Hotel Management: How To Keep Your Hotel And Its Staff In Good Shape http://www.suite101.com/content/effective-hotel-management-a107004#ixzz1JHpCc96Z