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Managing Across Culture
Culture is the integral part of every society in every country. It combines the different people together. It includes Music, Food, Arts and Literature etc. Culture is the kind of thing which the people learn from his family and surrounding. It cannot get from the birth time. It comes through society like if British child lived with Indian family from born time then he learn most of Indian culture. It is the complex tools where every person has to learn for survive. Every society has different culture where people share their specific language, tradition and behavior etc. Culture gives them a unique identity and different from other culture society. Many people believe that only human being has culture but it's not true. Animals also have different cultures and life's where they teach their social rules to their young one.
Like every society in every country business and management alsohave different culture society in every department. In present scenario in every organization working with people who have different culture is common. Recruit the employees in organization with different culture is good for most of the organization if they properly manage by top level management. If top level management motivate their employees or worker then it's beneficial for both of them. They can motivate them as providing proper training, one on one coaching, social gathering, casual dress day etc. but the managers also have check that are their employees or workers satisfied with them or not? What happened if their staff people behave differently? Mostly this can happen when employees or staff from different culture works together. For that reason, if an organization send their some employees to other organization in other country then they have to provide the proper training to them like how to work in different culture organization, how behave different from their own culture, how to adjust in that culture, how to interpret the language, how to understand their language. With all these training, their staff can motivate and also inspire others.
Main issue in Managing across Culture:
Culture influence in working styles: Every have different working style. This can be beneficial when working together as it bring different approaches, different ideas and creativity. But it also creates some problems or tension. The people who have different culture face many difficulties to work with them like working style in India and European countries is totally different. Firstly Time Management does not rank high in Indian working but in the European countries time management is first preference in every business they are sticklers for their punctuality and time management. European values their time and are keen that the employees are punctual at work and this permeates into their working environment too. In India, if the employees are late then they have good reason to convince them. And mostly the meeting should be rescheduled or delayed by hours or days also in Indian companies.
In the working style of Indian companies mostly the employees are in semi formal dress but mostly in foreign countries they dressed like formal like blazers and suits because weather does not permit them to wear such dresses. In Indian work environment most of junior level employees called their seniors or managers as sir or madam but in the European countries they called them as first name of the person. It is start in India but not too fast as European countries. Indians are inquisitive about others and so take a lot of interest in gossiping about others some will even try to pry into others lives and offer unsolicited advice. But it's not found in European environment. Whatever the work given in European countries they do that work very passionately.Most of the work in Indian companies takes too much time to complete. But in European countries most of the companies complete their work or projects on time. In Indian companies, employees do not have power to do other thing while doing job like listening music, instance messaging friends, checking MySpace. All things come under culture influence under culture. So works are totally depending on the culture. In decision making both country organizations are different from each other. Some countries make decision on fact and figures and some are not. So, in working styles mostly create differentiation if culture is different.
How management styles are different: Management style and behavior are varying around the world. Difference in contact level, communication level and business encountered across the world.
Cross Cultural influence in management style in the following areas:
Difference in Authority and Decision making: - In European countries, employees does not likely to contradict in their boss or managers whereas in others they divided them into three parts Top Level Management, Middle Level Management and Low Level Management.
Difference in Communication Style: - In European countries, employees called business client, employers, manager and bosses as first name of them but in Asian countries they address them as Sir or Madam. Perception of time is also varying in communication style.
P-time and M-time: - M-time means monochromic time mostly in North Americans, Swiss, and Germans. Most low culture context used M-time concentrating one thing at one time. Whereas P-time is polychromic time used most in high culture context.
Gender Bias in International Business: - In most of the countries gender biasness is common like in Asians, Latin America, and Middle Eastern etc. In those countries mostly women's are not accepted in the upper level management. That biasness occurs mostly in Asian countries and it's common in that countries. Now there is the time of globalization but Gender biasness is always present in Asian countries.
Business Ethics: - Business ethic is also very important in Management styles. It is also varying with cross culture or culture to culture. There is always existence of corruption, fraud and bribery. Bribery creates major conflict between ethics and profitability.
These five influences are some management styles which varying between culture to culture or cross culture.
Importance of training to become inter-culturally competent: Use of cross culture training program creates new skills to global organization. Interaction with the different culture people in same organization has large scope of challenges and also creates high quality of risk. In the cross culture organization team members has to understand the impact of their own values in cross culture and if they want to work with international companies then they have to adapt the international values and attitude of the cross culture of new culture team members. That adaptation takes some time but not very long time and if they adapt easily their culture then it provide the high level of international awareness. The lack of cross culture creates lots of misunderstandings and also creates bad performance of the team members. So training before going abroad is must for the team members.
The benefits of the training provide before going abroad for work are as follows:
High level of cross culture awareness.
Provide different tools like how to communicate or how to do work efficiently etc. to make work smoothly across culture.
Provide proper training or strategies to improve the communication across culture.
Everyone can involve in that training and get their benefits. E.g. the person, who are working on cross culture team, the person who involves in multinational companies or making projects with them. With this training team member or staff becomes more culturally diverse.
All cross culture training programs are designed to meet the specific need of staff depending upon existing skills.
The eye contact is must in multinational companies at time of giving presentations. Training programs helps members that how to create impression in meeting or making projects.
Cross culture training process also promote self-confidence in individual and teams. It encourages the confidence.
Training process also builds the trust in individual and team.
The outcome of cross culture training is that the people begin to see their role within workplace more clearly. And that process also helps them to improve the listening skills.
Topic has contributes the discussion that how and when culture matter. Coping with foreign culture both organization and national needs well planned preparation. The well structure cross culture training will help the employees to copy the other countries difference easily. The large degree of uncertainty faced by employees while moving to foreign countries. But training process will help them to adapt their culture easily. Preparing the employees for the foreign assignments is beneficial for business and employees both. If that project fail with the reason of cross culture then organization face too much loss for that. For the employees, a well delivered training an help in managing the new situation, while for the organization this help in getting the best of the employee in term of work output through maintaining the employees moral and motivation. With the growth of foreign market and the multinational companies in every countries need the more employees for work and this training process will always help them to get out from the cross culture difference.