Impacts of Training Programs in Enhancing Employees’ Engagement

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Research Report


This report highlights the impacts of training programs in enhancing employees’ engagement in a new workplace.

The impact of training effectiveness on new employees engagement in a new workplace

Contents

Summary:

Restatement of the Problem:

Main Focus of the Project:

Data analysis:

Major Findings:

Recommendations suggestions:

Conclusion:

Summary:

Restatement of the Problem:

Basically, this study is conducted to analyze the impact on employees’ training program on new employees of Abu Dhabi Government Contact Centre (Al Ain Branch). For this purpose, the population size was ninety five newly hired employees. However, sample size was equal to eighty one employees. This is because of two main reasons. Firstly, few employees were on their annual leaves. Secondly, few were reluctant to participate in this activity because they were afraid that their benefits will be deducted in case if they participated in such activities. Therefore, fourteen employees could not take part in this.

Main Focus of the Project:

The main focus of this project study was to find relationship between there major factors influencing the impacts of such training program. These three major factors are; firstly, the impact of training effectiveness on employees’ engagement. It implies that if effectiveness of the employees’ training program is linked with employees’ engagement with the company. The second major factor is that the impact of training effectiveness on the employees background. It means that if there is any impact of employees’ background like skills, experience, and education etch in effectiveness of training program. The third factor is that the impact of employees’ back ground and employees’ engagement. It entails the link between engagement and background of employees in effectiveness of such programs.

Data analysis:

The data is collected through to main sources which are through questionnaire and through search engine. The former is source is considered as the primary source of data collection and the latter is considered as the secondary source of data collection. The data collected is analyzed and processed through using statistical techniques. These statistical techniques involved regression analysis, ANOVA test hypothesis and coefficient analysis. In addition to this, the processed information is shown on various types of graphs. These graphs are; histogram, P-P plot. At the end, the correction among three above mentioned major factors is being find. The data analyzed is mainly related to five aspects. Firstly, it is linked with gender of the employees. There are thirteen females, sixty one males and seven are missing out of total of eighty one employees. Therefore, it can be stated that there are a larger ratio of males than that of females. The ratio is like 82.4% is males and remaining 17.6% are females. The second aspect on which the data analyzed is age bracket of the employees. The first age bracket is between 18-25 years of age and there are 24 employees in this bracket. Moreover, the second age bracket is between 26-30 years of age and there are 31 employees in this bracket. Furthermore, the third age bracket is between 31-35 years of age and there are 19 employees in this bracket. Lastly, the fourth age bracket is of employees having more than 35 years of age. That is why, it can be stated that the employees of the company are of young age mainly. The third aspect of data analyzed is level of education of the employees. The higher level of education is high school degree and 16 employees have this degree. The other degree was of diploma and 15 employees have this degree. The third degree is higher diploma and six employees have this degree. The fourth degree is bachelors and 42 employees have this degree. Only 2 employees do not have any professional degree or they have not showed it intentionally. However, it can be stated that after observing above mentioned data that the most of the newly hired employees are well educated and have professional degrees too. The fourth aspect is about the job title in the company. There are 3 TLs, 22 COs, 52 CSRs and remaining 5 did not mention their job title on the questionnaire. The fifth and last aspects of the data analyzed are previous job experience in terms of years. There are 33 newly hired employees who do not have any previous job experience. In addition to this, there are 28 employees having previous job experience between one to three years. Furthermore, nine employees have job experience of three to six years and employees having job experience of above seven years are eight. Therefore, it can be stated that the newly hired employees are a mixture of both experienced and fresh employees. In a nut shell, these are the aspects of data analyzed to conclude the desired results.

Major Findings:

The statistical techniques such as regression analysis, ANOVA hypothesis tests and coefficient analysis are applied on the collected data to get desired finding. The major findings of this detailed exercise are that the correlation between training effectiveness and employees’ background as per Pearson’s correlation is 0.341. It means that the relation between to factor is positive in such a way that one supports other to enhance its effectiveness and vice versa. Moreover, the correlation between employees’ training effectiveness and employees’ background as per Pearson’s correlation is 0.480. It entails that both has direct relation in such a way that one supports other in same direction. Furthermore, the correlation between employees’ engagement and employees’ background as per Pearson’s correlation function is 0.426. It describes that the factor employees’ background and employees’ engagement is positively linked and supporting in enhancing usefulness of training program to enhance the capabilities and abilities of newly hired employees.

Recommendations suggestions:

There are few suggestions to enhance the reliability and effectiveness of this project. These recommendations are:

  1. It will be more beneficial if data is being collected by conducting interviews with the randomly selected employees besides questionnaire and modern search engines.
  2. The involvement of employers would also improve the undertaking to the study.
  3. In addition to find correlation between two factors it would be more beneficial if the multiple correlations of all three factors are being obtained.

Conclusion:

The data for this project study is being collected through two various methods. This data is further processed through various statistical techniques. In addition to this, after processing the data the analysis has been done on this data. Through this data the correlation between employees training effectiveness, employees’ background and employees’ engagement is also find. Thereafter, the recommendation and suggestion to further improve the usefulness of this project has been given. In a nut shell, it was quite a convenient way to study the effective of training program in enhancing newly hired employees’ capabilities and abilities.

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