Fedex Worldwide Business Essay

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FedEx Company (Federal Express) got the idea of an international network not more than 20 years ago, and FedEx buy over Gelco Express International which is a courier service company with offices in Europe and Asia. FedEx set up the first Asia Pacific regional office in Hawaii in 1987. As the economies began to grow positively, FedEx's shipment and presence in the marketplace began to expand. In year 1997, FedEx had announced the world's first "Round-the-World" cargo flight, which originated in Indianapolis, Indiana and continued to Paris, Dubai, and United Arab and so on. On the other hand, in year 2004, FedEx was awarded 12 additional weekly flights to China by the U.S Department of Transportation.

In January 2006, FedEx proudly announced that its agreement to acquire DTW's Group 50 percent share of the FedEx-DTW International Priority express joint venture, and DTW Group's domestic express network in China.

More surprising, FedEx now has serve more than 30 countries and territories in the Asia Pacific market with more than 10,000 employees. Operating its own wide-bodies aircraft. FedEx offers more than 400 flights per week to other nations.

Apparently FedEx is a part of transportation powerhouse FedEx Corporation. FedEx Corporation provides customers and businesses worldwide with a brand portfolio of transportation, e-commerce and business services. In addition, with the annual revenues of 32 billion, the company provides an integrated business application through operating companies competing collectively and managed collaboratively, under the respected FedEx brand.

FedEx also ranked most admired and trustable employers in the world. Besides that, FedEx inspires its more than 260,000 employees around and contractors to remain absolutely "absolutely, positively" focused on the safety, the highest ethical and professional standards and the needs of their customers and communities.

FedEx offers a wide variety of delivery services such as:

FedEx Worldwide Services

FedEx AsiaOne

FedEx EuroOne

Basically FedEx their worldwide services priority is about time-definite, custom-cleared, door to door delivery to more than 200 countries, typically in 1,2 or 3 business days, and next business day from Penang to thousands of U.S. destinations.

In the FedEx worldwide service there are few international delivery services, which is priority freight, economy freight, broker select, priority direct distribution, express freight and "importantone". Each different delivery services are created to target different users as well as the applications. For instance:

Priority Freight, a premium airfreight service for international shipments containing unitized, forklift able single pieces or skids above 68kg, delivery typically in 1,2 or 3 business days.

Economy Freight, this service is for the shipment item which is over than 68kg and destined to Asia, Canada, U.S and Mexico.

Broker Select, a flexible option combining the speed and reliability of FedEx International Priority with the specialized expertise of your own broker, allowing unlimited number of commodities per air waybill, and delivery either door to broker, or door to broker to destination.

Priority Direct Distribution, delivery a bulk of items from an international country to multiple addresses within a single destination country. Takes 2 to 4 business days.

Express Freight, airport to airport service, usually in 1,2 or 3 business days, linking Asia to world markets.

"ImportantOne", allow you to import your shipments with FedEx International Priority or FedEx International Economy. All shipping charges are quoted in your local currency.

FedEx AsiaOne

What does AsiaOne offers? Well, shipping goods within Asia or across the Pacific. In the past few years, FedEx has expanded its routes and infrastructures in Asia. They now have an extensive number of flights connecting Europe and Mid-East to Asia. Besides that, FedEx Asia hub which is in Guangzhou, China, FedEx courier system continues to lead the market in overnight Intra-Asia express transportation.

Furthermore, FedEx offers overnight delivery of your documents, packages and freight between Asia's major trading centers, including Auckland, Bangkok, Beijing, Cebu, Christchurch, Guangzhou, Hanoi, Ho Chi Minh, Hong Kong, Jakarta, Kuala Lumpur, Manila, Melbourne, Osaka, Penang, Seoul, Shanghai, Shenzhen, Singapore, Sydney, Taipei and Tokyo* . AsiaOne is supported by our Money-Back Guarantee.

A better comprehension on FedEx AsiaOne networks:

FedEx has expanded its distribution networks in Asia to stay connect with the regions and all the trading centers. Whatever you're shipping it, FedEx offers the best solution for the shipments.

FedEx EuroOne

EuroOne was launched since year 1997. FedEx has delivered more than 200 million packages into and within Europe. Making use of their good connectivity with their European customers, FedEx offers fast and earlier delivery.

For the EuroOne international delivery priority service coverage is, they cover more Europe destinations including Poland, the Czech and Slovak Republics, Hungary, Cyprus, Latvia, Estonia, Slovenia and Lithuania. Moreover, customer would able to enjoy the benefits such as:

reliable door to door delivery service with a full automated system and 24 hours online tracking application,

24 hour round the clock customs clearance

special flat price for shipper using the FedEx 10kg and 25kg box

Optional Euro billing

Simplified tariffs for ease of use

FedEx EuroOne Route Map:

Apparently, their first flying point is from Paris to the various Europe destinations, and their coverage is wide including Istanbul, Helsinki, and Athens and so on.

Billing and Delivery options


Shipments can be dropped off at FedEx Service Centers. The FedEx locations are staffed by experienced customer service professionals. A Drop-Off discount of RM10.00 off the list price will apply to all shipments brought to a FedEx service centre for customers not already receiving a volume discount of RM10.00 or more.

Hold at FedEx location

Shipments are available for pickup earlier than the FedEx delivery commitment. If you are not available in office or home, use the Hold Location to have a shipment routed to the FedEx Service Center or whichever location is most convenient to you.

Out of delivery/ Pick-Up area surcharge

FedEx Express international shipments delivered to or picked up from remote and less-accessible locations are assessed an out-of-delivery-area or out-of-pickup-area surcharge.

Special Rates

The special rates are applied to shipments equal to or greater than 10kg that are booked through Hotline.

Third Party Consignee

Allows a shipper to send a dutiable shipment directly to an end consignee without revealing the commercial value.

Billing Options

Bill Shipper

Customers at origin can choose the "bill shipper" option and they will be billed with the related charges.

Bill Consignee

With prior consensus from the consignees, customers at origin can choose the "bill consignee" option to have the related charges invoiced to the consignee accounts at destination.

Bill 3rd Party

With prior consensus from the customers (3rd parties) in the above location, shippers can choose the "bill 3rd party" option to arrange the related charges be billed to the 3rd party account.

Service Guidelines

For the first time customer, might have a little bit of confusion of consuming the FedEx delivery service. No worries FedEx guideline will be a useful tips to guide customers.

Step 1: Consumers would have to choose

International Priority (IP), Best choice for urgent shipments or,

International Economy (IE), Cost effective option for less urgent shipments

Step 2: Pack your shipment

You can pack your shipment in your own packaging or use our packaging to fit your shipments at no cost.

On the other hand, you may also choose your own packaging with reference of the following guidelines when using FedEx IP (International Priority) or IE (International Economy) service.

Weight per package up to 68kg

Length per package up to 274cm

Length (+) Girth up to 330cm

Maximum declared value for carriage up to US 50,000

Step 3: Prepare you shipping documents

By using the FedEx ship manager at, you can manage all your international shipping activities under one roof.

With FedEx manager you will be able to:

Create international air waybill and commercial invoice from your desktop

Store frequently used addresses and commodities in an address book and commodity database

Get estimated rate quotes, duties and taxes

Schedule a courier pickup

Track your shipments

Create standard and customized shipments reports

What is International Air Waybill?

This is the sample of International Air Waybill, air waybill is just like a confirmation receipt of the goods by the carrier and evidencing the contract between the shipper and carrier for the carriage of the goods.

Step 4: Send your shipment

You may place your pickup order by:

calling customer hotline and make an arrangement or,

Go to and click the "ship" tag

You may drop off your shipment at:

FedEx worldwide centers

FedEx stations

Online Tracking

Available at:

You will be able to:

Track up to 30 packages at one time

Send email updates in your choice of 16 international languages including Chinese, Japanese and Korean

Check the name of the recipient who signed for the package, or whether the package is still in transit

Track using FedEx manager at

You can track your shipment status by various methods in FedEx ship manager at

Select from ship history database

Enter tracking number

Enter reference number

Create standard and customized shipment reports

Receive Import Shipments

Step 1: Notified by Overseas Shippers

An overseas shippers places an order and sends a shipment to you

If the freight charges are billed to you as a recipient our integrated billing system allows you to pay by using one account number

Step 2: Check estimated duties and taxes

The amount of duties and taxes will depend on the type of commodity, product value, country of manufacture, and application of product

Step 3: Track your shipments

You can email the tracking details to the shipper and 3 other parties

Step 4: Receive shipment

FedEx provides fast and smooth clearance for your shipments

Shipping Resources

FedEx Homepage :

New customer center at :

Customer service hotline : 1 800 88 6363

Customer Service Office Hours : Mon-Fri (8 a.m-10 a.m) Sat (8 a.m-6 p.m) Sun(off)

Public Holiday other than Sat (9 a.m - 6p.m) Public Holiday on Sat from (9 a.m - 3 p.m)

You may call their 24 hour automated hotline 1 800 88 6363 to place your pickup order at your convenience.

Automation technical support: 1 800 88 5363

FedEx Drop-off locations: