Excellence Models Product Certification Marking Business Essay

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The aim of this report is to give analytical review about standards and standardization and compare and contact two excellence model and explain how dose each model enhance the organization, also compare two different product marking to determine the differences in objectives and scope and evaluation of product to get the marking.

Finally, this report investigated the relation between the product marking and achieving excellence model purpose.

Introduction

In the last decades, successful organizations try to make its work more systematic and try to apply a lot of standards in different field of work in the organization. My report emphasized that there is a relation between applying the product marking requirements and standards and achieve excellence based on excellence model applied.

Part one of this report illustrates Standards and Standardization and its importance to international trade, health and safety, and preserving customer right. Part two compare and contrast similarities and differences between Malcolm Baldrige Excellence Model and Australian Business Excellence Model, also compare and contrast similarities and differences between UL The Underwriters Laboratory marking and CE (Conformite Europeene) European Conformity. Finally, this report explains the relation between excellence models and product marking in the conclusion section.

Part One : Standards & Standardization

In today competitive market, Standardization became the backbone of many organization successes and the survival of any business will depend on the quality level associated with the products and services offered to customers, so Standardization can be found in organization processes when organization require a consistent level of quality to be achieved . This part of the report explains the importance of Standards and Standardization it terms of international trade, health and safety, and preserving customer right

According to Wikipedia Standardization is the process of establishing a technical standard, which could be a standard specification, standard test method, standard definition, or standard procedure. Standardization means that there is a standard specification, unit, instruction or something that is understood globally. (Wikipedia, 2012).

On the other hand, standards is a document established by consensus and approved by a recognized body, that provides, for common and repeated use, rules, guidelines or characteristics for activities or their results, aimed at the achievement of the optimum degree of order in a given context (Peter Hatto, 2010). Standard represent a reference document explains technical know-how and repeatable way of doing business based on best practices and issued by recognized organization to increase the reliability and the effectiveness of output of the work.

Over the last 60 years there have been many international efforts to establish standards and standardization that will help the organizations to formalize their quality level of its products and services. In my view, Standards can be classified by it purposes or by it geographic implementation as follows:

Classification according to the geographic implementation:

International Standards:

ISO standards issued by International Organization for Standardization standards.

IEC standards: issued by International Electrotechnical Commission.

Regional Standards:

CEN standards established by European Committee for Standardization, covered Europe country.

National Standards:

UAE.S 5009/2009 Standard & Specification for Oxo-biodegradation of Plastic bags and other disposable Plastic objects, applied in UAE and established by Emirates Authority for standardization and metrology.

Classification according to Purposes:

Technical Standardization:

European Computer Manufacturers Association (ECMA) standards for information and communication systems.

Process Standardization:

ICSS:2010-14: International customer service standard .

PAS-55: Optimal management of physical assets.

Reporting Standardization:

IFRS-International financial reporting standards.

There are many benefits for organizations from confirming to particular standardization in specific areas of the business, the benefits also affects customer and community, for example standardization important for organization to:

Gain global market and improve it is competitive advantage.

Increase the buying power by increase the confidence between the buyer and supplier.

Assess their processes and to increase the efficiency of the organization against the standards.

Increase potential of sale and use by increase their product compatibility with other products manufactured by other organizations.

Reduce time, effort and money they have to invest in research and development.

In addition, there are many benefits from confirming to particular standardization in specific areas of the business for customers and society, for example:

Increase the level of health and safety when organizations follow specific manufacturing standers.

Receive more environmentally sound products and services.

Preserving certain customer right that protects them of the product faulty and treated unfairly by a trader.

Part Two

Excellence become the objective for many organization also affixing product marking on products are very impotent for organizations to compete in the market. In this part, I will compare between two excellence models and two products marking.

Area One: Comparison between Malcolm Baldrige Excellence Model & Australian Business Excellence Model

In today competitive market, nations encourage organizations to increase their performance by adopt and implement business excellence framework and most of the excellence models are use the quality management principles and its aims in structured way to increase the performance and for continuous and breakthrough improvement. Also, local and international competition play important role to encourage organizations adopt excellence models to respond to highly competitive environment, customer expectations and enhance management.

Thus, many countries established quality award based on excellence model criteria in addition the organizations itself uses the criteria for self-assessment.

In this part of the report I will compare between Malcolm Baldrige Excellence Model and Australian Business Excellence Model. Below diagrams show the structure of each model.

C:\Documents and Settings\aabahmad\Desktop\both model.JPG

Origin and Purposes of the Models:

Malcolm Baldrige Award established since 1987 for USA companies to implement Total Quality Management and to enhance the competitiveness, quality and productivity of US organizations. The name came from Malcolm Baldrige who served as a US Secretary of Commerce from 1981 until its death in road accident in 1987. In recognition of his contributions for quality management, Congress named the award in his honour. While, Australian Business Excellence Framework established by 1988 to promote the nature and recognize excellence and in Australian organization in all forms and to establish environment of continuous improvement to sustain the business success.

Malcolm Baldrige Excellence Model established and administrated by National Institute of Standards and Technology while Australian Business Excellence Framework originated by The Australian Quality Council but now administrated by SAI Global.

Core Concepts and Principles of the Models

Despite the similarity between Malcolm Baldrgie excellence Model and Australian Excellence Model, the core concepts of Malcolm Baldrgie focus more on valuing the partner, focus on social responsibility, while Australian Excellence Model based on 8 principles, these principles focus more on the process and understanding process variability. The table below explains the core concepts for each model (Porter & Tanner, 2004, P 75-77):

Malcolm Baldrige Excellence Model

Australian Business Excellence Model

Visionary leadership.

Customer-driven excellence.

Organizational and personal learning.

Valuing employees and partners.

Agility.

Focus on the future.

Managing for innovation.

Management by fact.

Social responsibility.

Focus on results and creating value.

Systems perspective.

Customers define quality.

Understand processes variability.

Improved process improved output.

Fact based Decisions.

Improvement should be planned.

System thinking, People work in a system.

People are the most important resource.

Leadership direction and support are important.

Continuous improvement requires continual learning.

Comparison of the Criteria

Generally, both Models have seven categories/criteria, but Malcolm Baldrige has different sub-criteria for nonprofit organization, education and healthcare organizations.

On the one hand, Malcolm Baldrige criteria are leadership, strategic planning, customer and market focus, information and analysis, human resource focus, process management and business results. The model supported by Measurement, Analysis, and Knowledge Management to establishing the basis for effective management of the organization and to a fact-based, knowledge-driven system for improving performance and competitiveness, the remaining categories falling under the umbrella of organizational profile which includes organization's environment, key working relationships and strategic challenges. The performance system in the model consists of 2 triad, leadership triad (Leadership, strategic planning and customer focus) shows the importance of leadership focus on strategy and customer and Results triad (workforce focus, operations focus and business results) shows how the organization's employees and processes accomplish the work and achieve the results.

On the other hand, Australian Business Excellence Model consist of Leadership, Strategy, policy and planning, Information and knowledge, People, Customer focus, process management improvement and innovation, product and service, success and sustainability. Strategy in the model driven by leadership and customer focus, but Information and knowledge surround the all the categories in model to support decision-making at all levels of the enterprise.

Although it is similar to the Malcolm Baldrige excellence model , the Australian excellence model has an increased emphasis on the significance of multicultural management. (Robert J. Vokurka, Gary L. Stading and Jason Brazeal, 2000, P46,48)

Assessment Criteria

Evaluation dimension in Malcolm Bal Malcolm Baldrige consist of process evaluation based on ADEI (Approach, Deployment, Learning, Integration) and result evaluation based on LeTCI (Level, Trends, Comparisons, Integration). However, Australian Business Excellence Model the assessment using ADRI (Approach, Deployment, Results, Improvement) assessment methodology.

Both models have an assessment scoring up to 1000 points but the concentrations of the points are different. The diagram below show weight of concentration for each category in each model:

C:\Documents and Settings\aabahmad\Desktop\Comparision.JPG

(Robert J. Vokurka, Gary L. Stading and Jason Brazeal, 2000, P46,48)

From the above compression we can see that the similarities more that the differences in the models. Despite of the different structure for each model and different consecration for the categories, both models promote the performance excellence of the organization and encourage the continuous improvement.

Area Two: Comparison between CE marking & UL marking

Product marking given to certain product has passed performance test or meet certain qualification criteria based on stipulated regulation and specification. The most recognized products marking worldwide are CE and UL. In this part of the report I will compare between CE and UL mark in terms of their scope and objective and product evaluation process.

History and Objectives of Marking

UL refers to The Underwriters Laboratory, it is independent and non-profit organization established in 1894 by William Henry Merrill, its mission is "working for a safer world". On the other hand, CE refers to (Conformite Europeene) European Conformity established in 1993 by European Commission.

CE used by companies in the European Economic Area or European Union to show that their products comply with certain requirements of European health, safety and environmental protection legislation while UL used by company to show that compliance to applicable North American standards established by Underwriters Laboratories.

Scope of Marking

CE Marking is mandatory for product manufactured or distributed in Europe Counties but not all product included. Only specific products categories determined by specific directives, there are different directives for 23 products group, below examples of products group and directives purposes (European Commission, 2012):

Appliances Burning gaseous Flues: Ensuring a high level of safety for gas appliances and energy conservation

Low voltage devices: Ensuring a high level of safety for users of electrical equipment designed for use within certain voltage limits.

Machinery : Minimizing the risk of accidents caused by the use of machinery.

Toys: Minimizing the risk of injuries to children playing with toys.

However, CE marking directives can be applied by harmonized standards explain the requirements for health, safety and environmental protection but these standards are not mandatory.

In Contrast, UL marking also not mandatory and not recommended by any law but there are many state in USA request to test the products in recognized laboratory before distribution in the state. Since Most UL represent the most recognized laboratory therefore most company goes to UL to get there brand name and use it on the products.

Unlike CE, UL has their own safety standards they issue hundreds of safety standards, for example:

Standard for Flexible Metal Conduit

Standard for Electrical Rigid Metal Conduit - Steel

Standard for Metal Safety Cans.

Standard for Flexible Cords and Cables.

Standard for Fixture Wire.

On the other hand, CE non mandatory harmonized standards are European standards requested by European commission and not issued by European Commission itself.

Responsibility

The main difference between CE and UL is CE is not a certificate shows the products are safety and protect environment, the manufacturer declares on his sole responsibility that the product conforms to relevant requirements and regulation to achieve CE marking and the necessary assessments have been completed for the product. Also, if products are not manufactured in European Countries then importer and distributer must ensure that the product complies with CE requirement.

Unlike CE, UL is certificate that shows that sample of product are tested by UL according to safety standards and requirements, also a periodic check has done to manufactures' facility to ensure that the manufacturer produce the product in compliance with certification requirements.

Evaluation

The first step in getting CE marking is applying directives by manufacture to the product, then if the manufacturer fully applied harmonized standards then the products are "presumption conformity" (harmonized standards is not mandatory), then based on the directive the manufacturer determines if assessment by Notified Body must be done to ensure the right directives are applied. In each European country there are many notified body, for example:

In UK: BM Trade Certification Limited and UK CARES and Nemko Ltd.

In France: AEMC LAB and APAVE.

In Germany: SECTOR CERT GMBH.

After that, manufacture issue Declaration of Conformity, then affixing CE marking to the product. The manufacturer must keep Technical Documentation/File to maintain evidence that the product complies with the requirements of requested by national authorities.

The most important difference that UL determine the required safety standards and requirements for the manufacturer to ensure their product complies with that standard, then UL conduct audit and investigate if the product actually comply with safety standards based on a sample of products. Also, manufacturer product, planet and equipments also tested periodically by UL to ensure that the manufacturer continues produce in comply with the required safety standards.

Finally, form the above comparison we can conclude that customer confidence for UL marking is more than CE marking since the UL mark represent a safety marking that ensure the product continuously audited by UL organization.

Conclusion

Having a recognized marking in any product like CE and UL that mean the manufacturer follow systematic steps to meet safety, health, environment requirements and maintain a standard level of specifications, the relation to excellence models (Baldrige and Austrilan ) are affects many excellence criteria for example:

Leadership criteria a commitment from manufacturer to provide the customer with safety product. that required for the copany to adopt strategy for that commitment

Then the manufacturing process also affected by standardized level of accepted product

customer satisfaction increased due to high level of health and safety product.

and finally that of course affect the final results for the manufacturer by maintant competitiveness in the mark and

Strategy for the company to provide

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