Characteristics and development of organization culture

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Organizational Culture:


"A specific system of running, controlling which represents and distinguishes an organization from another organization"


"Physical image of an organization that is values, understanding, attitude, norms of an organization"

Characteristics of organization culture:

Organizational culture plays major role in the development of an organization. Its gives distinct value to organization, it smoothen path for innovation and risk taking, it provides stability to organization. Some more characteristics of organization structure are explained below.

Dominant value:

As the name indicates dominant values are specific qualities of a person or an organization. Major values of an organization or person are called as dominant value.


Complete framework of an organization for new coming employees and to the existing employees. All employees must obey all the rules and regulations of an organization. Example, what time to come, when to leave, what to do and what not do etc.

Organization climate:

Is physical layout of an organization that is how the building of an organization, is it well decorated, how are employees of organization, their dress their attitude toward clients etc?

Example: Standard Charted Bank. When we go there we will notice that building would be nicely decorated, all the employees will have proper uniform etc which is the physical representation of Standard Chartered Bank


As we know for an organization costumers are king because without costumer organization cannot run. Philosophy is the main characteristic of an organization culture because here we emphasis on how to treat customers and how to behave costumers.

Team orientation:

Team orientation is another salient characteristic of organizational culture. Individuals or groups of individuals are grouped together to perform different activities of an organization.

Innovation and risk taking:

Working on new thing is called as innovation, no doubt innovation is quite risky but it can be very helpful for an organization.

Example viewing organization culture:

Mobilink GSM: culture of Mobilink GSM is to totally satisfy customer and shareholders wants, their dominant values include business brilliance, confidence & honesty value for public, corporate social responsibility.

Sub Culture:

Sub culture is basically a culture with in a culture, like every organization has its specific culture then in organization every department has its own culture that is style of operating controlling of marketing department is different than finance department and similarly culture of HR department is different that marketing department.

Developing Organizational Culture:

While developing a culture there are some factors which affect organizational culture at a great, of which some are explained below.

Economic conditions:

Economic conditions has great affect on organization culture because if the time for an organization is prosperous so definitely organizations will be looking for innovations, new ideas etc but on the other hand if time is not prosperous, there are inflations for an organizations so no doubt organization will face a lot of problems.


Formation or structure means how are tasks ordered. In flexible structured organization employees are motivated by giving them rewards etc. Employees are given good working condition. On the other hand if the structure of organization is stressful so definitely employees will be demotivated this will decrease their interest level of work.

Leadership style:

Leader must implement such rule and regulations which are both convenient for employees to follow as well as profitable for organization. It is up to the leader how he controls an organization.

Changing Culture:

Changing organizational culture is huge tough task according to expert it takes 8 years for an organization to change their culture as a whole, but mostly organizations alter their negative culture. Change in culture can be made by changing mission and vision of an organization etc. Some factors which are playing great role in changing organization culture are described below.

Mission and Vision:

In order to change organizational culture changes must be made in the mission and vision statement of organization. As mission and vision is communication purpose to stakeholders, mission and vision for an organization should be wisely selected.

Alteration from top to down:

While changing organizational culture it is important that whatever changes are made by an organization it should be followed by top level managers as well lower level managers and employees because it is obvious if top managers are implementing new rule and they them self not following rule changing of culture might not be possible.

Physical sign of culture:

New culture must be physically visible that is style of working, dress of employees and attitude toward stakeholders etc must match the changed culture.


Leader provides motion for cultural alteration. It is the leader who will guide about new alteration of culture plus leader is one who will implement new culture.

Importance of culture:

Culture affects over all activities of an organization. It is the culture which represents organizations that how they perform their different tasks. Culture plays lively role in the motivation of employees and culture of an organization is the communication purpose to other stakeholders like customers, competitors etc. Some of the salient points of culture are explained below.


Culture of an organization helps in the motivation of employees because if the culture of an organization is flexible employees will be encouraged they will be interested in organization, similarly if the culture of an organization is not fulfilling employees demand definitely it will have bad impact on success of an organization.

Image of an organization:

It is culture which gives an organization a distinctive image. Culture represents an organization that is how is does an organization perform their activities how are there attitude toward customers, employees and other stakeholders.


As discussed above culture plays great role in communication to customers and other stakeholders. Working style, building style and their attitudes attracts customers.


Culture provides flexibility in an organization by giving value to customers and having friendly working condition for employees and managers etc.

Types of culture:

There are different types of culture, which are expressed below.

Power culture

Role culture

Task culture

Person culture

Task for p3:

Individual behavior at work:

According to psychologist understanding human psyche is very tough job as we know behavior of one person will be different from another. Behavior of individual varies according to conditions around. Example a person named "A" is happy today, tomorrow some bad happens to him so another day person "A" may not be happy. Why because there was change in environment for person "A".

Interpersonal behaviors are change from individual behaviors, that is when a person is alone his/her personality changes as compared to when an individual is with other individuals.

On the other hand group behavior is different from interpersonal or individual behavior. Example person named Ahmed sets with his colleagues, Ahmad's attitude, style and other things which are concerned with his personality will be changes as compared to when Ahmad is alone.


Personality is the general model of an individual's beliefs, feelings, and behaviors which represents style of individual's involving to the surroundings. Personality of a person involves person's height, weight, attitude, fashion, thinking etc. factors which affect personality are given below.

Heredity: It involves attitudes, feelings, thinking and behavior etc that you learn from your parents, siblings etc. It is not 100% sure that your personality will resemble to your parents and siblings it may vary.

Environment: Your personality changes according to environment you living.

If an individual owns good personality that having good attitude, good expression etc definitely that individual's behavior at work would be appreciative.


Is a method in which individual get in-coming information from their surroundings and then arrange and build out these to understand in a particular manner. Each in-coming information or happening going on nearby of individual is perceived in a particular style by every individual. Therefore perception is a center for the communication of a person with its surroundings both at job or other place.

Perceptual selectivity:

Human minds are attacked by different information all the time. What basically perceptual selectivity means is that selecting of information by our mind to understand, it is not under the control of human being. Further components of perceptual selectivity are.

Context 2. Nature of stimuli 3. Internal factors 4. Fear and trauma


It is basically the response of an individual to all the actions happening in surrounding to it. Attitude is very important because it is attitude which represents you that is how you perform different task and how you deal things happening around you.


Ability of an individual is inborn quality it changes which passage of time like when an individual perform some task again and again a time may come that person will perform activity efficiently. Ability of an individual in organization is required to obtain certain goals and objectives.