Evaluation of Change Management in regards to Training and Development

Published:

This essay has been submitted by a student. This is not an example of the work written by our professional essay writers.

This is one of the key areas under human resource in organizations, where it is aimes at improving the performance of individuals and groups within the organization. 

Reasons for Employee Training and Development

Developing employees can transform organizations. Providing employees with extra skills could enhance companies' productivity and enhance job satisfaction of employees which reflects better corporate performance. 

A training need could be identified

After a performance appraisal is conducted the learning need, the performance gap, could be identified.

After a benchmark exercise.

It could be part of a professional development exercise or a phase of succession planning.

As a part of a new system

Training process ideas and outline process

An Overview of reference models, processes and tools found in the effective planning and delivery of organizational training is found below.

 Assess and agree training needs

2. Create training or development specification

3. Consider learning styles and personality

4. Plan training and evaluation

5. Design materials, methods and deliver training

*Conduct some sort of training. Another method example of assessing and prioritizing training is DIF Analysis.

*This commonly happens in the appraisal process.

*Involve the people in identifying and agreeing relevant.

*Consider organizational values and aspects of integrity, and spirituality as well as skills.

*Look also at your recruitment processes - there is no point training people if they are not the right people to begin with.

*Why people leave also helps identify development needs.

*Having identified what you want to train and develop in people, break down the training or learning requirement into manageable elements. 

*Attach standards or measures or parameters to each element. 

*The 360 degree process and template and the simple training are useful tools.

*Revisit the 'skill-sets' and training needs analysis tools- they can help organize and training elements assessment on a large scale.

*People's styles greatly affect what type of training they will find easiest and most effective.

*Look also at personality types. Remember you are dealing with people, not objects. People have feelings as well as skills and knowledge. 

*The Erikson model is wonderful for understanding more about this. 

*Consider the team and the group. Adair's theory helps. So does the Tuckman model.

*Consider evaluation training effectiveness, which includes before-and-after measurements.

*The model especially helps you to structure training design. 

*Consider theory too, so that you can understand what sort of development you are actually addressing.

*Consider team activities and exercises.

*See the self-study program design tips below - the internet offers more opportunities than ever.

*Consider modern innovative methods - see the Business balls Community for lots of providers and ideas.

*Presentation is an important aspect to delivery.

*See also meetings and workshops.

*Techniques help with the design of materials.

*So do the principles of advertising - it's all about meaningful communication.

*There is a useful template on the sales training page, which can be adapted for all sorts of providers and services.

Table : Training process ideas and outline process (Source: Training and development. 2011)

General Benefits from Employee Training and Development

Many companies spend resources on training their employees because they understand the benefits the organization can derive from it. Once the training needs are identified companies facilitate the employees to cap the gap of training need.

For an example companies such as Ceylon Tobacco Company, annually send the strategic procument staff for training in Singapore as they've identified, Singapore place with best practices and training available for that sector. Nowadays companies are even sponsoring their employees for professional qualifications such as CIMA, CIM and even MBA's. Many companies have annual training programs embedded within their budgets even during recession because they understand the importance of it.

Main benefits derived could be summarized as below.

Easy adoption to the current market trends and needs

Exploitation and adoption to new technologies and methods

Adaption of best practices or new business practices

Performance improvement across various processors

Increased motivation and morale among employees

Increased job satisfaction.

Increased efficiency and capacity

By meeting new customer requirements effectively enhanced goodwill and company image.

Change management

Organisational change management is a framework that manages the effect of changes in business processes and changes in organisational structure or the cultural aspects of the organisation. (Techtarget, 2011) The organizations to develop they need to undergo significant changes at different point of organisational life. The managers are responsible for effectively accomplish changes to survive in the competitive business environment (McNamara,2011). Change management is continuously looking at the people side that constantly resist changes and thus can have a impact on the desired outcomes of a organisational change.

There can be four major types of organisational change;

Organization-wide Versus Subsystem Change

Transformational Versus Incremental Change

Remedial Versus Developmental Change

Unplanned Versus Planned Change (Authenticity consulting, 2011)

The organisations practice the planned change management process where the effective managers identify the need for change before the environment changes them. Then they formulate strategies to change the organisational activities and increase performance. However given the fact that employees resist change managers must proactively manage employees while improving their satisfaction and morale. (Kimberling, 2002)

Change management process

Untitled.png

Figure : Change management process (Source: Conner, 2010)

Barriers to change

Inadequate requirement planning

The change in organisations affects the psychological and emotional aspect of the employees. Unlike commanding a machine human beings have emotional and psychological needs. Hence it is important to justify and educate the employees about the need for the change, unless they will not embrace the new company mandate.

Failure to consult the affected members

The employees always resist change and anxiety and ambiguousness about the new practices in the work place will be always resisting the change. Hence educating the members who will undergo change prior to implementation can assist the integration process, minimise the risk of un acceptance and a providing proper condition for the embracement of change

Inadequate training

Managers' inability to provide necessary training facilities and providing knowledge to cope with the change will make the effort worthless. For instance, when the technology is changed proper training is needed to be given for the employees in order to increase the performance. (Organisational changes, 2007)

How to overcome barriers to change

People are always afraid of change; therefore they often resist change because they do not want to come out of their comfort zone. Managers must be tactful when overcoming barriers to change. Below are methods which could be used to overcome change.

1. Find another way in. create another plan, try another tactic If your initial plan got rejected, return to the drawing board again to see what went wrong

2. Understand the background of the key people whose corporation you need and focus on satisfying those people. Find allies and find out useful information, compromise.

3. Go bottom up. If the top management is resisting changing, start from the bottom of the organization and construct grassroots support. With enough backing, you may be able to convince leaders to reconsider. (Harvard Business Review. 2011)

Many organisations go through change. Recently a American BPO operating in Sri Lanka " North Sails" went under some significant changes. The whole production factory was changed into lean management and Kaizan, Kan-ban practices from a very conventional operating system. The management of "North sails" faced immense resistance from work force but by adhering to the factors discussed above the management were able to cope up with the barriers to change.

Change could be in terms of changing of an operational system or a ERP system. Or an introduction of a new software system like a forecasting tool . People might not like to learn the new software because they are afraid to change. But change always reaches a critical mass, therefore those who are resisting change soon realise that progress is against them and start adapting to the change.

Reference & Bibliography

3 Ways to Overcome Barriers to Change - Management Tip of the Day - April 20, 2010 - Harvard Business Review. 2011. 3 Ways to Overcome Barriers to Change - Management Tip of the Day - April 20, 2010 - Harvard Business Review. [ONLINE] Available at: http://web.hbr.org/email/archive/managementtip.php?date=042010. [Accessed 05 February 2011].

Authenticity consulting, 2011. Major types of organisational change. [ONLINE] Available at: http://www.managementhelp.org/misc/types-of-orgl-change.pdf. [Accessed 05 February 2011].

Conner. 2011. Change Management Process. [ONLINE] Available at: http://www.change-management.com/tutorial-change-process-detailed.htm. [Accessed 05 February 2011].

Google Image Result for http://leadershipchamps.files.wordpress.com/2008/02/situational-leadership1.jpg. 2011. Google Image Result for http://leadershipchamps.files.wordpress.com/2008/02/situational-leadership1.jpg. [ONLINE] Available at: http://www.google.lk/imgres?imgurl=http://leadershipchamps.files.wordpress.com/2008/02/situational-leadership1.jpg&imgrefurl=http://leadershipchamps.wordpress.com/2008/02/27/what-is-situational-leadership-means/situational-leadership-styles-4/&h=383&w=480&sz=59&tbnid=R5Y8z7jj6OEqWM:&tbnh=103&tbnw=129&prev=/images%3Fq%3Dsituational%2Bleadership%2B%252B%2Bimages&zoom=1&q=situational+leadership+%2B+images&hl=en&usg=__HUpkxLUymOvArX8AA17y-D3zX5M=&sa=X&ei=y3JNTfOZKcjRrQfVrpDZBg&ved=0CB8Q9QEwAw. [Accessed 05 February 2011].

Google Image Result for http://leadershipchamps.files.wordpress.com/2008/02/situational-leadership1.jpg. 2011. Google Image Result for http://leadershipchamps.files.wordpress.com/2008/02/situational-leadership1.jpg. [ONLINE] Available at: http://www.google.lk/imgres?imgurl=http://leadershipchamps.files.wordpress.com/2008/02/situational-leadership1.jpg&imgrefurl=http://leadershipchamps.wordpress.com/2008/02/27/what-is-situational-leadership-means/situational-leadership-styles-4/&h=383&w=480&sz=59&tbnid=R5Y8z7jj6OEqWM:&tbnh=103&tbnw=129&prev=/images%3Fq%3Dsituational%2Bleadership%2B%252B%2Bimages&zoom=1&q=situational+leadership+%2B+images&hl=en&usg=__HUpkxLUymOvArX8AA17y-D3zX5M=&sa=X&ei=y3JNTfOZKcjRrQfVrpDZBg&ved=0CB8Q9QEwAw. [Accessed 05 February 2011].

Google Image Result for http://www.reocities.com/frtzw906/group22.gif. 2011.Google Image Result for http://www.reocities.com/frtzw906/group22.gif. [ONLINE] Available at: http://www.google.lk/imgres?imgurl=http://www.reocities.com/frtzw906/group22.gif&imgrefurl=http://www.reocities.com/frtzw906/htmlgroups18.html&h=288&w=384&sz=6&tbnid=XO0GI5Vl7zEhmM:&tbnh=92&tbnw=123&prev=/images%3Fq%3DGroup%2Bcohesiveness%2B%252B%2Bimages&zoom=1&q=Group+cohesiveness+%2B+images&hl=en&usg=__2tv1SOYcVFQOwW6W68MkAFTS0yw=&sa=X&ei=JnRNTdCHBYnprAe03L3aBg&ved=0CB8Q9QEwAA. [Accessed 05 February 2011]

Group Development. 2011. Group Development. [ONLINE] Available at:http://www.learningandteaching.info/teaching/group_development.htm. [Accessed 05 February 2011]

Group Development. 2011. Group Development. [ONLINE] Available at:http://www.learningandteaching.info/teaching/group_development.htm. [Accessed 05 February 2011].

How to Overcome Barriers to Change | eHow.com. 2011. How to Overcome Barriers to Change | eHow.com. [ONLINE] Available at:http://www.ehow.com/how_7641791_overcome-barriers-change.html#ixzz1D7JBccOu. [Accessed 05 February 2011].

Kimberling, 2002. Organizational Change Management: Theory and Practice. [ONLINE] Available at:http://tdworld.com/mag/power_organizational_change_management/. [Accessed 05 February 2011].

McNamara. 2011. Organizational Change and Development (Managing Change). [ONLINE] Available at:http://managementhelp.org/org_chng/org_chng.htm. [Accessed 05 February 2011].

Mullins., J. L., (2005) Management and organisational behaviour. Seventh ed. Prentice Hall, England.

Organisational changes, 2007. Barriers To Organizational Change. [ONLINE] Available at: http://www.organizational-change-management.com/barriers-to-organizational-change.php. [Accessed 05 February 2011].

Techtarget. 2011. What is organizational change management (OCM)? - Definition from Whatis.com. [ONLINE] Available at:http://searchcio.techtarget.com/definition/organizational-change-management-OCM

Training and development. 2011. training and development. [ONLINE] Available at: http://www.businessballs.com/traindev.htm. [Accessed 05 February 2011].

Types of Leadership Styles. 2011. Types of Leadership Styles. [ONLINE] Available at:http://www.buzzle.com/articles/types-of-leadership-styles.html. [Accessed 05 February 2011].

Types of Leadership Styles. 2011. Types of Leadership Styles. [ONLINE] Available at:http://www.legacee.com/Info/Leadership/LeadershipStyles.html. [Accessed 05 February 2011].

Writing Services

Essay Writing
Service

Find out how the very best essay writing service can help you accomplish more and achieve higher marks today.

Assignment Writing Service

From complicated assignments to tricky tasks, our experts can tackle virtually any question thrown at them.

Dissertation Writing Service

A dissertation (also known as a thesis or research project) is probably the most important piece of work for any student! From full dissertations to individual chapters, we’re on hand to support you.

Coursework Writing Service

Our expert qualified writers can help you get your coursework right first time, every time.

Dissertation Proposal Service

The first step to completing a dissertation is to create a proposal that talks about what you wish to do. Our experts can design suitable methodologies - perfect to help you get started with a dissertation.

Report Writing
Service

Reports for any audience. Perfectly structured, professionally written, and tailored to suit your exact requirements.

Essay Skeleton Answer Service

If you’re just looking for some help to get started on an essay, our outline service provides you with a perfect essay plan.

Marking & Proofreading Service

Not sure if your work is hitting the mark? Struggling to get feedback from your lecturer? Our premium marking service was created just for you - get the feedback you deserve now.

Exam Revision
Service

Exams can be one of the most stressful experiences you’ll ever have! Revision is key, and we’re here to help. With custom created revision notes and exam answers, you’ll never feel underprepared again.