Business Coach Employees
“if you want to build your business and at the same time have a rewarding personal life, you must call a coach.”
-Denver Post (Dunn)
In today’s business world big companies like Chrysler and Herman Miller use coaching as a means to get the culture of the organization to perform at a high level and help increase change and learning throughout its employees. Also, companies like IBM and Microsoft send thousand of their management team to trainings to help them become better coaches.
Coaching is a worldwide practice that can be seen in London, Paris and Tokyo. A lot of organizations across the world are sending their management team (CEO, upper and middle management) to help influence this unused potential to help increase performance and results within the organization. (The Buisness Case for Coaching)
In the world of business, one must be able to get their employees or organization to reach and/or achieve a certain goal for that company to succeed. Managers play a big role in this process of motivation. When trying to get your employees or organization to reach new heights or perform at a certain level, manager must be able to provide good means of communication.
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An effective interpersonal form of communication that many leaders and managers can use is providing good coaching and feedback to their employees. This form of performance evaluation helps supervisors reinforce an employee’s positive behaviors and also helps correct negative behaviors.
According to the book, Performance Management, written by Herman and Aguinis, coaching became a big interest to many companies during the mid 1990’s. It was noted in the texts the first scholarly article published on coaching came about in 1955. Between 1955 and December of 2007, there were 393 articles published on this topic. Also, noted in the texts in1996 alone, there were 318 articles published on this subject. However, since the rise of this new form of management there has been many different views and understanding on this topic as well. (pg.208, Aguinis &Herman)
According to the article, Benefits of Coaching in The Workplace, there are seven different types of organizational coaching methods which are; cultural changes, directors and boards, management/leadership, skills, performance, development, and executive agenda.
By using one of these methods of coaching, one can see the progress or recognize the future skill developments that an employee or the company might pose. When focusing on the employees, any manager or coach needs to know that the ability or skill level of their employees are beneficial to the company and team. (The Buisness Case for Coaching)
When a company notices that they need to start implementing more coaching and feedback techniques, there are numerous trainings and programs that are available to the company. There are many factors that companies need to consider when selecting a training or business school that they want to implement to their management team.
The factors that companies look for when selecting a good training or business school are: location, cost, value, the time factor, and the level at which the course is offered. In addition many companies check to see who the course facilitators are. This is a big factor when selecting a program that you want your business team to implement within the company. (1to1 Coaching School)
By focusing on the facilitator, you want to make sure that you learn about their teaching techniques. Also, you want to learn about their business expertise to make sure that they have or are currently working in fields related to your company. For instance, you do not want to go to a facilitator who is teaching a method of coaching to different employees not related to your field of work. Finally, by knowing the qualities of the facilitator you will better understand the agenda and the goal of the training. This will help you find what program best fits for your employees and the company. (1to1 Coaching School)
Like mentioned above there are many types of programs related to the coaching and giving feedback to employees. There has not yet been one organization that has been given accreditation for being the number one institute in coaching and feedback techniques.
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However, the majority of coaching associations are privately funded organizations. Which these thoughts in mind many companies try to make sure they are providing their management with the best training and opportunity to help get the best out each one of their employees.
In the book, Supervision Concepts and Practices of Management, written by Leonard and Hilgert, they define coaching as “The frequent activity of the supervisor to give employees information, instruction, and suggestion relating to their job assignments and performance.” (pg.392, Leonard & Hilgert)By coaching, managers need to know that there are a number of certain strategies that are a key part of the communication chain within the work environment.
Some things management focus on is that they should not personalize or take any situation of behavior that resulted in a negative outcome without focusing on the facts. (Colorado Department of Human Resource)When coaching you never know what you will face so always have to be opened minded about any situation that comes your way. This will help employees feel comfortable to come to you about certain situations in which they might have done something wrong or experienced something that might not have supposed to happen within the organization.
Second, management needs to be considerate and respectful to all individuals in which they work with. As a manager, if you want results your employees have to respect you. On the flip side, you as a manger have to respect you employees as well. As in any organization sports or business related, your employees will not perform for you if they don’t respect you. (Colorado Department of Human Resource)
Third, managers should join alliances within the work place, but not segregating between “in” and “out” groups. By having good relationships with everyone, coaching can help reduce stress, enhance trust, and help employees with their job duties. Management needs to remember that the quality of your actions and behaviors affects your company and the quality of your coaching can improve your employees, which in turn, affects the organization as a whole. (Colorado Department of Human Resource)
A good example of showing respect to your employee’s can be seen in the article from the Harvard Business Review. This article talked about a study on how coaching effected the profit gain that the department store called Sears experience by implementing coaching techniques. During the coaching study a model was developed that reported that there was a 5-unit increase in employee’s attitude.
With the increase in employees attitude came an increase in of 1.3 unite increase in customer’s positive attitudes and reactions. With the positive impression from the customers came a 0.5% increase in revenue. (Leadership Advantage Newsletter) This article showed how employees respected the manger and listen to their coaching suggestions, which resulted in the employees gining confidence and the company gaining profit.
In management or leadership roles, good coaching shows that one of your main focuses is on the improvement of the company and the staff. By coaching, you help guide your employees through change and help them look at the agency goals and mold them to make good decisions on their own. As a manager or leader in your organization, actions can speak louder than words. So, to be an example you must lead by example. This can be seen by the way management handles certain situations. Employees notice and feed off management’s behaviors.
When coaching management has to remember that numerous situations will arise. When these situations come about management needs to remember to focus on the facts. This will help with blaming and receiving defensive reactions from your employees. With this corporation is encouraged. When negative attitudes or behaviors arise management should try to avoid using “you” statements or judgments (see chart 1). These types of statements tend to produce negative or defensive reactions. Employees may feel that they are getting blamed, judged or feel that people assume that they did something that they may not have done. (Colorado Department of Human Resource)
When coaching, the way you say something is six times as important as what you say. This is all affected by non-verbal communication such as body language, facial expressions, and gestures. In the report by the human resource department in the state of Colorado, that communication is made up of three parts, which are non-verbal (55%), tone of voice (38%), and actual words (7%). This is something else that management should remember when communication with their employees. (Colorado Department of Human Resource)
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