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(A). Goldenstate manufactures (pvt) ltd has its own purpose for the future. Goldenstate manufactures aims to increase in the production, improving the quality of the finished garments to the required level within six months time, to increase in the sales of the garment and to continue remaining the largest textile manufacturing company. Goldenstate manufactures (pvt) ltd is a liability protection of a corporation.
(B).In a world there is different types of organisations and each organisation has their own purpose and functions to achieve a mutual goal for the organisation. There is three organisations are:
Sole Proprietorship/ Sole Trader
In a sole proprietorship is based on one person. In this business controlled by one person and that person takes the whole responsibility for the decision making and also responsible for the profit or loss of the business. Although this business also avoids any partnership.
This type of business based on two or more person. They share the profits between themselves and responsible for any loss of business. In this business partners brings own skills, experience and knowledge in the business also play a major role between members. There has to be an understanding amongst the partners about the terms and conditions been approved or hand over in the business.
A multinational company manufactures sales or service contributory in one or more overseas countries. This company bring in the benefits to developing countries by providing employment and better strength.
Mark (CEO): Mark is a Chief Executive Officer in Goldenstate manufactures (Pvt.) Ltd. He is responsible for general manager of accounting and finance; sales and marketing; operations; quality control; human resources; and R&D departments. His function is "optimizing the production and improve the quality of the finished garments to the required level within six months' time".
Carl (Operations Manager): Carl is the Manager of operation department and his department is largest department in the company and employs over 1500 staff. He covers knitting, dyeing, finishing, cutting, stitching and purchasing sections. Due to lack of communication it is hard for him to recruit technical managers; therefore he does not want to interfere in how the section managers manage their staff and organize their workload.
Quality Control Manager: Quality Control Department is the second largest department in the company employing over 100 staff. Quality Control department is an independent section and operates alongside all the operational sections of operations department.
Research and Development Manager: Each research and development department has middle and first line managers, supervisors, team leaders, technical, and non - technical workers.
(A). According to me Goldenstate manufactures isn't effective anymore. Because there is a very poor leadership, communication between members are not good, poor time management and lack of resources.
(B). Effective Communication: Effective communication is essential for successful organisation. Interpersonal communication should be there and listen carefully what others members want to say and try to see their point of view, keep focused on the project. Try to reduce any conflict between members and look for Compromise rather than of trying to 'win' the argument, ask feedback. Be responsible and look for solution.
Time Management: In time management plan the task and write down what needs to be done first it is a good way to take control of your projects and tasks. Schedule time to be set and monitor your goals. Organise yourself and take control of the task (be SMART).
Responsibility and Accountability: Try and get things done be responsible take up your role and always be ready for change an open mind rather than heart. Get involved everybody and stick to the plan in order to reach your goal and at the end monitor your goal.
(C) In my point of view the above three skills or competencies are very important for Goldenstate manufactures because effective communication involves admitting when you're wrong/owing up your mistakes. Time management shows that plan out your time carefully what's more important to least important (create to-do list). In responsibility and accountability if you are able to change your mind set and involved members than you can reach your goal with the help of monitoring and get feedbacks.
(A) In the case study Adam the knitting manager, he believes in the "my way or no way" philosophy, which tells me that he follows the autocratic approach towards his leadership for the team. He is strict and demanding. He gives employees a little opportunity to show their ideas and views.
On the other hand James the dyeing manager and laissez-fair. He is working as a politician rather than manager. He tries to be friend with the employees and linked to be like by their staff. He wants that all the workers stay happy whether they are working or not he do not take the responsibility and blame other for the delay in work.
(B) Goldenstate manufactures production has dropped by 20% in the past 18 months and customer complaints are increasing. In this time company needs hard working but they cannot put pressure on staff so be select a good way too relaxed them. It's time to be effective. Leaders with good time management and interpersonal communication skills can delegate staff in the right directions.
Herzberg's motivation- hygiene theory:
Two factor theory which distinguish between-
Motivators: For example: Challenging work, recognition and responsibility that give positive satisfaction, arising from basic condition of the job itself, for example recognition, achievement, or personal growth.
Hygiene factors: It gives negative satisfaction, through dissatisfaction results from their absence. These are extrinsic to the work itself, and include features such as company policies, supervisory practices, or wages/salary.
Different people have different way of working and sometime they need some kind of motivation to keep going. Motivation factors are very necessary to motivate an employee to higher performance. Hygiene factors are needed to ensure an employee is not dissatisfied.
Adam the Knitting Manager follows the autocratic style of leadership and he has the philosophy "My way no way". Due to lack of motivation workers do not follow Adam. Here i would like to suggest him that he needs to change his way of leadership and I also advise him to motivate the workers using the Frederick Herzberg motivation theory. This theory suggest that there are two factors to job satisfaction:
Motivators- Adam should involve all the workers for any issues of production and takes their opinion. He needs to motivate his workers by giving them recognition. If workers done a good job then Adam should reward them. He gets a positive feedback on workers performance if he gives workers the responsibility to make minor decision regarding their work. I am sure these factors will lead to positive satisfaction arising from intrinsic condition of the job itself, such as recognition, achievement, or personal growth.
Hygiene factors - Adam should ask to workers time to time for bonus or some kind of rewards on the work and performance of production. Hygiene factors do not give positive satisfaction, though dissatisfaction results from their absence. These are extrinsic to the work itself, and include aspects such as company policies, supervisory practices, or wages/salary.
Ron the finishing manager is an autocratic leader as Adam. He always believes in himself and does not allow to staff to take any action or decision without his knowledge. Therefore the department has high worker turnover ratio. But Ron has to delegate (hand over) work in order to avoid work discontinuity for example if sometime Ron is absent at work than none of his workers would be able to manage and get the work done as they are not allow to make decisions. Delegation of authority means subdivision and allocating of power to the subordinates. Delegation consist of following elements:
Authority: It means person with power, who can make decision or to use the resources. A person with authority must know the responsibility and area of his authority.
Responsibility: It means responsibility of secondary to complete the work given. Authority and responsibility are often linked together; authority is given to complete certain responsibility.
Accountability: the person who will be answerable will have to give explanation for any mistakes or error in the performance of production other than that expected.
Ron can follow these steps to delegate effectively:
Assigning tasks and duties: Firstly Ron needs to identify and define the task and duties to the subordinates. He should also need to define the expected results. If subordinate is not clear about the duty for which he got the authority there is no use of delegation of authority.
Granting of authority: Secondly Ron has to divide and share his authority to the subordinates. The subordinate should have independence to carry out the task delegated and practise the authority.
Creating responsibility and accountability: Without responsibility authority is useless and as a result subordinates are answerable to Ron and Ron answerable to his better quality.
Ron should work on each person's strength and he should also delegate to those who have capability and skill to carry out task. Negative relationship assignment should be avoided for example if he put a person in charge of someone with whom they have a bad working relationship then outcome will be negative. Ron should also avoid the favouritism. If Ron use above steps then definitely he can delegate authority effectively.
-Establish what has to be done, what the outcomes has to be.
-Make sure you see who's good at what and what needs to do first
(Be SMART: Specific, Measurable, Agree, Realistic and Time frame) and hand over the task.
-Give authority and provide the resources to the staff and allow them to deal and complete the task with their own point of view.
-Be responsible and get involved in it.
-Monitor and provide feedback for example see how well things progress and what done and what needs to be done.