Social work and placement diary

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Social Work

Assist people to resettle in the community following residential care

Unit Standard 7983

Level 5 (6 Credits)

Assessment Task 1

Explanation of Te Tiriti o Waitangi and its application in the social services

Te Tiriti o Waitangi is named after the place in the Bay of Islands where it was first signed on 6th of February 1840.Te Tiriti o Waitangi is written in two texts and which are: Maori and English. The existence of two versions don’t directly translate has caused problems in Aotearoa/NZ as both cede and guaranteed different powers and functions for each party in each of the two versions. Also both version together represent an argument drawn between representatives of the British Crown and Tangata Whenua (the people of this land).It was also an agreement between Maori and the Crown at that time to govern and to develop a British Settlement during the crown approved to Maori full citizenship rights and as well as the protection of all their interests and assets.

Principles of Te Tiriti o Waitangi

  • Partnership
  • Protection
  • Participation

Partnership – interactions between the two partners (Maori and Crown) must be based on good faith, cooperation, tolerance honesty and respect. Social Service Organisations ensures the needs of Maori are prioritised when engaging with them or when creating policies that could affect Maori. For e.g. While working with your client treat him/ her in a friendly way so that they will feel comfortable and respected and also a whanau hui should be held with the family of the client to discuss about the discharge plan, taking into account the safety and wellbeing of your client while they are being discharged back to their community.

Protection – Maori have the protected right to make choices that best delivers their culture, that line with tika and kawa, their traditions and customary practices. Also protecting Maori knowledge, interests, values, language and other taonga, for e.g. Before starting the whanau hui with your client and her family a karakia was done so that their cultural traditions are being valued and as a social worker during the process of assisting people to resettle in the community following residential care one needs to allow whanau to make decisions that are in their best interests of the family to maintain some self-determination and foster empowerment.

Participation - indicates positive Maori involvement at all levels including accessibility to education, employment, medical services and other services, for e.g. during the process of assisting people to resettle in the community following residential care one should apply Maori models of health on their client to view and support them holistically and also encouraging participation in the whanau hui by asking client’s family to start the meeting with a karakia, so that their kawa and tikanga are adhered to and also so that they feel belonged and suitable support is provided considering their cultural values.

Assessment Task 2

Manage the intake process of a person discharged from residential care




Summary of reason residential care was required


35 years old

E.A is a 35 year old Maori European woman of Manurewa Auckland who has been involved in alcohol and drug. She is a mother of two children. She has a 13 year old daughter and a 9 year old son .E.A’s husband works in a Truck company so he is out of town most of the time. A Whanau Hui was held with E.A and her family and it was decided that she will be sent to an Alcohol and Drug Rehabilitation Centre. She will stay there for 6 weeks before a whanau hui will be held to catch up on E.A’s performance.

(Task 2) Placement Diary

Student Name


Contribution to managing process


Notes/key points of information provided to the person


A range of different information was provided to my client E.A and her family and this involves different types of Alcohol and Drug Rehabilitation programme near E.A’s place and the safety and wellbeing of E.A while she is in care placement.


Pamphlets and brochures were given to E.A to have some ideas of how the Alcohol and Drug Rehabilitation can help her.


An orientation of the programme was given to E.A so that she is well aware of the things she will be doing during her placement.

Summary of information provided to the person regarding the role, function, services and legal responsibilities of the social worker and social service provider

I told my client E.A about my role and responsibilities as a social worker and these are as follows: usually the lead social worker or the case manager takes on the responsibility for providing support consistently to a client in the organization. The lead social worker has to carry out the assessment and intake process according to the policies and procedures of their organization. As being the social worker one of the main important role is to abide by the social workers code of practice so that care and support is given according to the legal responsibilities that every social worker needs to follow. Motivated and encouraged participation of my client by doing the assessment and intake process in a non-threatening, comfortable environment so that she is relaxed and will be able to express her problems without any difficulties. Developed objectives and goals with my client that she has to achieve in the next 6 weeks.

Notes/key points of how you completed intake procedures according to the discharge plan, legislation, and ethical practice and in accordance with your workplace standards/requirements.

The intake and assessment procedures were put into practice according to the discharge plan and according to the policies and procedures of my organization and these are:

  • Admission criteria-in this case my client meets the admission criteria because she is a NZ citizen and our organization is able to support and help her with our services.
  • Intake and Assessment procedures- the intake and assessment procedures were conducted in the meeting room and information gained from my client E.A was kept confidential so that she feels safe and comfortable of her personal information not being disclosed to others.
  • Documents to be completed and retained- admission form were filled by my client E.A and it was kept confidential in a file.
  • Information to be provided to clients- information of my roles and responsibilities as a social worker was provided to my client and also information about her rights as a client; if she is not happy with our service she could always complain and raise her voice.
  • Legislation- a confidentiality form was signed by my client E.A, to give us permission to disclose her personal details with someone if it is required.

Other Notes/reflections on the intake process

The assessment and intake process was done considering the cultural values of my client. To get to know my client better and to build a relationship with her so that she is able to express herself freely and easily , before starting the consultation process , I asked her that would she like to say a say a karakia so that she will feel relaxed spiritually as well.

(Task 3) Placement Diary

Student Name


Contributions to assisting the person to manage the transition from residence to the community


Notes/key points of any meetings or other communication, details of actions related to assisting the person


Whanau hui was held to let E.A meet with her children so that she start feeling belong to her family again.


Phone calls made to E.A’s husband to let him know about her progress.


A family gathering was arranged before the discharge of E.A to let her feel and belonged to her community again.

How did the assistance you provided encourage self-determination and discourage dependency on the social service worker or social service provider?

E.A was given the information of 2 Alcohol and Rehabilitation Centre near her home and pamphlets and brochures were provided to her and it was her decision to choose in which of the programs she was to get into. By letting her giving her choices and letting her decide for herself, she was able to think what is good for her and what is not and also her self-esteem level was boosted because she had a hope for achieving her objectives and goals in the next 6 weeks.

What people did you liaise with in the community and how this assist parties to the plan to contribute to the person’s resettlement?

The parties that I liaised with in the community are as follows:

  • E.A’s family- to tell them about the performance of E.A.
  • Social worker of Alcohol and Drug Rehabilitation Centre- to know about the progress of E.A and how well she is working towards achieving her goals and objectives.
  • Kaumatua- when E.A is discharged from the Rehab Centre, she could go to her Marae and had a karakia to relax her body and mind and to fully get accepted by her community.

What resources did you manage, and what arrangements needed to be made for the transition from the residence to community?


  • Company vehicle to travel to whanau hui
  • Mobile phone


  • a family gathering was arranged for E.A to meet her family
  • a Marae visit was made on the day of discharge for E.A.

Other notes/reflections on the transition to community

All the arrangements were made according to the suitability of time E.A , to make sure that it does interfere with her own personal time and that she is happy with the arrangements and place of whanau hui and family gathering.

(Task 4) Placement Diary

Student Name


Assisting the person to resettle in the community


Notes/key points of any meetings or other communication, details of actions related to the person


A whanau hui was held to find out about E.A’s performance at home after being discharged from the Alcohol and Drug Rehabilitation Centre.


Phone call was made to E.A’s husband to find out about what E.A’s progress in terms of quitting alcohol and drug.


Arrangements were made to take E.A to the AA meeting.

How did you encourage self-determination and discourage dependency on the social service worker or social service provider?

I encouraged E.A to reconnect with her children and family. The arrangement of transportation for E.A to attend AA meetings was done by her and one of her family member was responsible for doing this.

How did you assist the person to identify requirements for life in the community i.e. sets aims and objectives?

Identifying requirements for life in the community and setting aims and objectives were done by having meetings with my client E.A.

Meeting 1

  • Assessment and intake process of my client E.A.

Meeting 2

  • Conducted an interview with E.A to discuss about her needs at this point in time.
  • Used my interview skills to communicate with her effectively so that information can be obtained from her.
  • Plan was made to itemize her needs, prioritize the action plan and to develop objectives and goals to fulfill her needs.
  • Arranged who would be responsible to action each of the itemized needs.
  • How my client E.A will be able to get support from our service and will it be beneficial for her.

How did you assist the person to evaluate their participation in the community against their aims and objectives?

Evaluating the participation of my client E.A in the community was done by reviewing her action plan by having a regular meeting to find out the progress of E.A and how she is performing to achieve her goals or is she struggling to meet some of her goals.

How did you assist the person to establish a community lifestyle that focused on both their safety and the safety of others?

This was done by establishing community supports before her transition, such as AA (Alcohol Anonymous) Centre and close to Marae and also considering the community that would be safest for E.A not to relapse back into drinking alcohol and taking drugs. Goals were discussed to motivate E.A to stay away from alcohol and drugs and to reconnect with her children and to get her sense of mana back.

What progress against the discharge plan was achieved? What further options (if any) were identified?

  • E.A was able to stop taking alcohol and drugs
  • Attending AA meetings and maintain alcohol free lifestyle
  • Reconnecting back with her children and family(re- establishing relationships)
  • Deciding for herself what is right and wrong for her and her children’s future.

Other notes/reflections on the re-settling of the person

E.A was responsible for her actions of not taking drug and alcohol and improving her performance and also she took the ownership of re- establishing relationship with her children, family and the community.

Assessment Task 5

Application of social service theory

Organisation and management in the social services – every organisation should have a broad level of social work theory, value and practice at organisational and management level so that the services provided to people are effective and are of quality. All the discussions made with my client E.A was done by following the policies and protocols of organisation.

Gender and Sexuality- The Human Rights Act does not give permission to discriminate against people on the basis of their gender or sexuality, for e.g. while working together with my client E.T and his family every decision made were non- judgemental, provide non- biased and were non-prejudiced.

Users of the social services – users of social services should be informed of their rights and have their rights adhered to. Before working with my client E.T I made my role (of being a social worker) clear to him and his family and also informed them that if they don’t like something in terms of our service then they have the right to complain about it.