If an ad is created and placed in the media, the costs of creation and time or space in the media must be paid for. This is a major area in which advertising departs from public relations. Advertising doesn't have that problem. If time or space is bought in the media, the ads (as long as they follow the guidelines set down for good taste, legal products and services, etc.) will appear. The drawback is that ads are clearly designed to extol the virtues of products and companies, and any ad is perceived by consumers as at least partly puffery. There are two basic ways to sell anything: personally and non-personally. Personal selling requires the seller and the buyer to get together. There are advantages and disadvantages to this. The first advantage is time: the seller has time to discuss in detail everything about the product. The buyer has time to ask questions, get answers, and examine evidence for or against purchase. A second advantage of personal selling is that the seller can see them. Finally, the seller can easily locate potential buyers. If they enter a store, they probably have an interest in something that store sells. Street vendors and door-to-door sellers can simply shout at possibilities, like the Hyde Park vendors who call out. From there on they fit their message to the individual customer, taking all the time a customer is willing to give them. From the above, it appears that personal selling is much better than advertising, which is non-personal. This is true. Advertising has none of the advantages of personal selling: there is very little time in which to present the sales message, there is no way to know just who the customer is or how she is responding to the message, the message cannot be changed in mid-course to suit the customer's reactions.
Products, services or ideas are the things that advertisers want consumers to buy (in the case of ideas, "buy" means accept or agree with as well as lay out hard, cold cash). However, there is more involved in products or services than simply items for purchase.
A product is not merely its function. It is actually a bundle of values, what the product means to the consumer. That bundle may contain the product's function, but also the social, psychological, economic or whatever other values are important to the consumer.
Chapter 1: Introduction
In an era when physical tail space is still at a premium, constrained by planning restrictions and rising costs, productive use of space is a key indicator of buying and merchandising success, and high space productivity depends on offering the right range, in a logical layout, with products available and easy for the customer to find. Decisions about how much space to devote to each product line and its location in the store play an important role in the pursuit of merchandising success. The aim of this chapter is to provide an insight into this process.
1.1 Space selling management:
Space selling constraint applies to all retailers, but in non-store retailing the constraints are different. A mail order retailer, for example, has page space and the number of pages in a publication as constraining factors, whilst a TV shopping channel needs to break down the airtime to different products. However, internet retailing offers great opportunities for adding space without much additional resource input. The main constraint on the amount of space used in a virtual outlet is the customer's attention span. In spite of this additional freedom, the objectives of space allocation are essentially the same no matter which retail format is used.
The management of retail space is concerned with a number of key objectives. The first is to optimize both short-term and long term returns on the investment cost of retail pace. The second is to provide a logical, convenient and inspiring interface between the product range and the customer. This can be particularly important in a large store, where customers can quite easily become overwhelmed and lost. Another objective is to make sure that the right selection of products is available; that products fit into the retail space and that stock-outs are avoided. Choice for the customer is maximized when the best selection for them is put into the available space. Space allocation aim has an important role to play in communicating the retail brand, When ice is managed centrally it helps a chain of retail outlets to achieve visual consistency, so that customers arc reassured by the similarity of the store layout and shelf appearance.
1.2 The Space Management Process:
A retailer goes through a number of stages when allocating space to products. These four stages will they used as a framework for the Inclusion of discussion topics within this chapter.
Measuring Space Selling:
Although space in a store outlet is three dimensional, retail space is often measured in square, rather than cubic units, Square units arc appropriate where, for example in fashion retailing, a variety of single tier fixtures stand on the shop Iloor (see S. I). Many fixtures, however, arc multilevel and so more appropriate ways of measuring space to allocate might be on the basis of linear or cubic footage (see s 8.2 and 8.3). Measurements of space that are more specific to individual retailers might be useful, such as the number of pages to be published in a catalogue or the total number of fixtures available in an outlet.
The two principal measures of retail success arc sales and profits. Sales volume and profitability can also he measured in relation to the amount of space used to generate those levels of sales and profits. This can then be compared with the level of financial investment in that space. The resulting measures express the productivity of retail space. Sales (or profits) per square meter is a commonly used measure of retail space productivity, which is an important concept in the evaluation of retail product management performance.
Dividing the space into selling areas:
At this stage, space management is concerned with allocating space to different product areas, defined according to individual retail businesses, but usually on the basis of product (department or category. The amount of space will he determined to a greater extent on previous performance indicators, typically sales values. However, sonic products, because of their physical characteristics may need disproportionate amounts of space in relation to sales. In a department store, home furnishings may need a relatively large amount of space to generate a good level of sales because the products are bulky, a large variety of merchandise is needed for customers to choose from and a lot of display space is needed to do the product justice. On the other hand, jewellery is a high value product category that needs relatively small amounts of space for display and selling purposes. The stage a product category is at in its life cycle is likely to influence the space allocation at this level. If a category is growing, then more space should be allocated, whereas a declining category needs to have its space rationalizes.
Measuring selling space using square metres
Using linear measurement for space selling
Using cubic measurement for space selling
Typical ‘hotspots' In a Space selling
Particularly evident in department stores, where specialist products such as furniture and home entertainment, as well as hairdressing salons and customer service department's located on basement or upper floors, Customer flow can also be encouraged by locating high demand items throughout the store layout, with plenty of impulse items located in between. Retailers need to find a balance between maximizing sales of high demand products, generating flow around slower selling products (which may have higher profit margins), and providing logic and convenience in the layout for the customer,
A logical route through the different product categories or departments is part of a customer focused offer, and can encourage linked sales. For example, in a baby equipment retailer like Mother cares it makes sense for merchandise to be grouped into themes for space planning purposes. These product themes are then presented in a logical way to the customer as they move through the store. Products for immediate needs, such as feeding and general baby care come first, followed by bath time and clothes; and then on to the more expensive, one purchases in the travel and nursery departments.
The barbecue season provides a good opportunity for retailers to generate interest and sell distinctive groups of complementary products. Some of these products are strictly seasonal: the barbecues themselves and the briquettes for example. However, other products can be given additional space allocations in the seasonal aisle as part of the ‘barbecue category'. Firelighters, matches, marinades, sauces, disposable tableware and beer are products that are found around the supermarket throughout the year, but are given a boost In the barbecue season by being merchandised as complementary goods.
It is estimated that guests take an average equivalent of eight drinks when they are Invited to a barbecue, and ‘studies (bulk packed small bottles of beer) are particularly popular for barbecues as they are easy to handle, ‘women friendly', and easily chilled. Whilst the majority of barbecue beer is bulk purchased In advance from supermarkets, and then chilled down at home, convenience store retailers are often used for guests to buy drinks en route, and so providing chilled beer becomes important for this type of retail format.
Allocation space to individual product:
Having made a plan for the layout of departments or categories within the retail outlet, the next stage is to make a decision about exactly how individual product lines should be displayed within the outlet, whether the product is going to sit on a fixture, or be represented by a photograph within a page spread. Various approaches to space allocation are discussed, for example by using sales or profits as a guideline, some practical challenges arc considered, and the relationship between category management and space allocation is explored in this section.
Allocating space on the basis of sale:
The guiding principle here is the more a product sells, the more space it should be given. Retaining a high stock service level will depend on retailers ensuring that they devote enough space to a high demand product, such as milk, to prevent replenishment of that item becoming inefficient and inconvenient to the customer. A fast selling item however may not be one that a retailer makes much profit on (again milk is a good example), and so they may decide to allocate more space to their profitable lines. In taking this approach, however, the retailer is likely to encounter the problem of not devoting enough space to fast moving lines, so a balance has to be achieved. Another decision that has to be made is which ‘sales' should he used for the allocation exercise, Alternatives are historical sales s (for that outlet); market share s; or projected sales s.
Store A is a branch of clothing retailer XYZ in a medium sized town centre. Ten miles away there Is a regional shopping centre where branch B Is located and twelve miles In the opposite direction, branch store C Is located In the heart of a city centre shopping complex. The policy of retailer XYZ is to offer a returns policy In all of its stores for products bought in any outlet nationwide (including those purchased from its web site). Shoppers from the town where store A is located, often take shopping trips to the neighboring centres, where B and C are located, especially if they are wanting to make a major purchase such as a coat or a suit, and require a wide choice of retail stores to select from. Unfortunately for store A, any unwanted products usually end up being returned to the customer's local store. This has the effect of distorting the sales s for store A, upon which space allocation decisions are made. Unfortunately, the retailer's information system does not recognize the difference between a returned garment from the original store and one returned from a different outlet. In order to counteract this problem, which can be quite widespread, a retailer would need to allocate space on the basis of estimated sales rather than historical sales.
Allocating space according to a measure of sales assumes that there a relationship between the amount of space and the rate of sales, this relationship is termed the space elasticity of a product and it refers to the extent to which the sales of a product will change in response to a changed. In the amount of space allocated to that product Research suggests that space elasticity not uniform amongst products, or across stores or departmental locations.
Using profit measures as a basis for space allocation ill prevent a business manager from allocating large amounts of best quality retail space to unprofitable products. They could mean, however, that a retailer was allocating unnecessarily large amounts of space to products that would sell as well with a smaller space. Profitable lines may not in fact sell very quickly at all, and allocating extra facings or shelves of the product may have very little impact on the sales of the product. In this case the quality of the space becomes important, so the retailer can locate high profit items in locations around the stare that arc better selling. The relationship between the sales and generated by different products, and suggests how space and ranging decisions should be made accordingly. Allocating space according to sales, and in particular, product profitability, is working with the interests of the retailer, and not the customer in mind and therefore may suggest an illogical and presentation of products. Long term profitability depends on customer loyalty, which is dependent (among many other things) upon being satisfied with the presentation and assortment of products. Fine tuning the allocation of space within a retail outlet therefore requires extensive amounts of high quality data, together with a pragmatic and customer orientated managerial approach at store level.
Productivity and efficiency and towards are visual display improvements. Once an optimum level of efficiency is achieved, space planners can move onto the objective of making their products and fixtures more attractive than their competitors. Some of the latest planning systems are able to simulate the entire store environment, so that the product manager can view an attractive plan in virtual reality and make any adjustments they fed are necessary. Recent space optimization technology applications offer the opportunity to create specific platform.
Space Allocation and Category Management:
Although the performance of individual product lines is Important to retailers in terms of the rate of sales which influences availability and the levels of contribution to turnover and profitability, the focus of performance In many' retail organizations is at product category, rather than individual SKU level. A retailer is more interested in overall levels of sales and profits generated by their product range, rather than the sales of a single line that might be of interest to its manufacturer. The product category has emerged as a manageable classification for most aspects of product management, and certainly applies in the case of space management. In fact, many would argue that space planning and allocation and the systems that drive the process can only be properly implemented in tandem with a category management approach.
Category management seeks to optimize the depth and variety of a product assortment within a specified amount of retail space and to generate maximum profitability by seeking efficiency in the operations that support the depth and variety. This includes replenishing to guarantee availability' and adding new products and running promotions to generate customer interest and increase short term sales of particular products, without harming the overall profitability of the category. Space allocation systems allow (Inc tuning of a category assortment, provide the means by which product and category performance can be monitored and analyzed. and by using the programme output the plans can he easily communicated and successfully implemented within the various retail out lets. In some categories key brands are dominant, in which case their presence needs to have immediate impact within the space allocation plan. Other categories are very competitive, in which case low price, budget own brand and promotional products strongly on the promotional. Many businesses use the principle that shoppers will a category from bottom to top, and left to right, and so well-known brands arc placed on middle and lower shelves on the left of the category space in order to provide strong cues to the customer. Premium products meanwhile are placed on high level shelves, selecting their high quality positioning, and the fact that the customer for premium products will seek out the better quality product within the category. In some categories the customer decision-making processes are quite unique and nerd to he fully reflected within space allocation plans. For example, the decision sequence for wine is generally as follows:
Colour ------ Country of origin -------- Price Level ------- Brand
Whereas the decision sequence for yoghurt might be:
Natural or flavored --------- type (low fat, standard or luxury) ---- Price Level ----- Brand Name
These decision processes should determine how products arc displayed within the category space.
In certain modes, if the product is maintained in the offer, long-term customer satisfaction will be retained In spite of the Individual poor product performance. Therefore it is the store's personality traits that determine the core product ranges, and not the size; the size of the outlet determines the width and depth of the selling type that would appeal to the local customers, Stores are empowered with the merchandise that allows them to drive local market opportunities and local suppliers can also be involved in the process of providing tailored products for individual store needs, As retailers offer more formats from which customers may choose to shop, format preferences and product preferences can be matched, For example, Tesco found that its online shoppers tended to from more affluent backgrounds, and so the on-line product offer is tailored accordingly, with a large range of wines and few value lines,
For many small retailers the cost of a computerized space planning is prohibitive, and so many rely on basic sales and profit margin analysis combined with trial and error in space allocation decision making.
A great deal of space selling is carried out in order to achieve relatively short-term retail objectives, such as maximizing the benefits of a product or departmental promotion, meeting seasonal sales s, or improving branch profitability. However, the long term strategic objectives of the retailer provide the framework within which these decisions are taken. Space allocations must be in line with the overall positioning strategy of the retailer; the variety and depth of assortment and the stock availability service level should not be compromised by the need for short-term productivity gains. In addition, the arrangement of products around the store needs to be considered in the light of the contribution that product items, brands and categories make to the positioning statement, it may be necessary to over-represent new products or to allocate extra space to growing or seasonal categories in order to reinforce an innovative product positioning strategy. The local customer profile may also lead to exceptional space allocations in an effort to meet individuals' requirements more closely. However, the retailer's space is the extent of its empire, and every inch of that space must be used to its maximum effect even if, as we shall see in the next two chapters, some space is designed to he devoid of products. The measurement of that effect, however, must be appropriate in terms of the overall aims for that space.
Chapter 2: Literature Review
Space selling refers to space available for advertising in different media. The advertising media available are print, electronic & outdoor. The space available and intend for advertising in different media. Decision about how much space to devote to each product line and its location plays an important role in the pursuit of merchandising success. The aim of this thesis is to have an insight into this process. First will have to understand that the services of every publication/channel, costs of space selling. The ads featured in it. And a space seller to sell that advertising space/time to potential advertisers.
2.1 UCPL acquires marketing and space-selling rights for Lemon TV and Jhankar TV:
K Sera Sera's recently launched free-to-air channels -- music channel Lemon TV, and Hindi movie channel Jhankar TV -- have appointed Universal Communication Pvt. Ltd (UCPL) for their marketing and space-selling rights. UCPL is a player in the space of airtime selling and marketing of serials, television programmes and feature films for various television networks in India. Jhankar TV will particularly target the Hindi speaking audience. This is a channel that would reach to the audience of cable and satellite in UP, Bihar, MP and Rajasthan. On the other hand, for Lemon TV, they are planning to have different kinds of event and programmes like Lemon party. This will bring in more interactivity too with the relevant TG.” When asked about the marketing challenges for these new channels, “Every new channel in India right now faces the challenges of clutter and telling the advertiser what difference does this channel bring to the table, and what is the value addition. These channels are also in the same situation and we are confident about overcoming these challenges.” UCPL is associated with media and advertising agencies like Mindshare, Mediaedge:cia, Madison, McCann Erickson, Lintas, etc., and with clients like Hindustan Unilever, Procter & Gamble, and Godrej, among others. As a company, UCPL has now diversified into full-fledged events and brand promotions, striving to create and mange innovative concepts, thus offering their client complete 360-degree solutions.”
2.2 Using the blogging concept to sell wikis:
If a person understands what a blog is, the wiki may be compared and contrasted to a blog. A blog enables a single person to get a message out. A wiki enables a group of persons to assemble a body of knowledge. A wiki can be presented as a blog with one major post (the purpose, topic, idea of the wiki) that others can build knowledge around, without the initiating post getting buried in archives as new posts arrive and are displayed in reverse chronological order.
A wiki may be sold as a horizontal blog platform. Blogs are vertical, recent updates on top, all others shoved down into oblivion, with only tags, categorical sidebar listings, or site search to dredge them up again. But a wiki distributes all the information in a more horizontal, flat, single surface that stretches through pages spread out, not sedimented. The wiki may be sold as a web site set up for idea construction; it is team-architected rather than single-authored. Blogs tend to be univocal and identifiable; one known person expounding a position, with audience members invited to comment on the sermonizing, but not really authorized to begin their own topic threads. Wikis are multimodal and transiently anonymous, many unknown people working together. A wiki, thus is like a super-democratized blog. A blog where the walls between bloggers are audience is dissolved. The audience members become the contributing authors and the originating authors become the audience, and vice versa.
2.3 Modern Trends in Working Styles:
Another interesting way of presenting wikis has to do with the fact that they allow for easy remote working. One of the main advantages a wiki provides is the fact that it is available from any internet-connected web browser, at any time. Information can be worked on efficiently in an asynchronous manner. In this regard, wikis solve tricky coordination problems.
What's more, a wiki provides a virtual space where all relevant business information can be stored. Hence people working from different places, at different times of the day can still end up with a coherent document. A wiki is more efficient than e-mail for the resulting document can almost be exploited immediately and its last version is "always on top" (which is quite useful when working with more then one person).
2.4 The Advantages of Asynchronous Communication:
Wiki content growth and increasing value in an organization by facilitating asynchronous communication which is often more convenient than other forms of collaboration that require "face time" or "same time". On the other extreme, making large batches of content (Power Point, White Papers) are inefficient simply because they require the author to provide context and content, some of which may be error laden or out-of-date. Wikis allow smaller batches of contribution to appear at any time, thus relieving two bottlenecks to collaboration. Add to this the fact that they are completely auditable for contribution, and the need for creating "credit" concurrently is removed.
2.5 ROI on social software:
Being able to make a business case will be very important to all convince for every enterprises and after than to make a start on adopting social software. Charlene Li has a contribution about ROI on blogging. But Return on investment has to be calculated for all sorts of social software.
Then again, ROI is becoming increasingly irrelevant when online collaboration tools and social media platforms are available for free, or at extremely low cost. Many companies find they can get along just fine with the free versions of blogs (lBlogger), podcasting (Odeo), video uploading and player embeds (YouTube), and wikis (Socialtext).
ROT (return on time) is the far more challenging aspect of social software. It takes a significant investment in time to become known in the blogosphere, for example. Bloggers must spend large amounts of time in researching topics, writing posts, linking to other Blogs, interacting with comment posters, reading other Blogs, posting comments at other Blogs, producing multimedia content, emailing other bloggers, and adding features and functionalities to a blog. All this in addition to remaining informed about ones industry or field of study.
Warning top management about falling behind in competitive technology should be sufficient to begin a case for online collaboration tools. Explaining that the trends are massively aligned, user-generated content, customer co-creation of product, corporate contributions to innovation, and universal content utopia, advocates of social software and user media can point to great examples of Peer Pioneers companies leading the way: P&G, IBM/Linux, Second Life, Digg, Jigsaw, YouTube, and InnoCentive.
2.6 Successful Strategies for Selling Ad Space on Low-Traffic Websites:
Upon first thinking about it, the idea of selling advertising on a website or blog with limited traffic seems a bit daft. After all, aren't most advertisers interested in putting their product in front of the highest number of eyeballs possible? Approaching them with piddly visitor numbers seems like a surefire way to end up in the deleted folder.
But though it may feel like putting the cart before the horse, there are many good reasons and ways to sell ad space on low-traffic websites. What you need to always keep in mind is that, while advertisers are drawn to high traffic numbers, they desire something else even more: high conversion rates. There are plenty of success stories of websites that have limited traffic but sell a ton of advertising. These websites succeed because they do one thing well: they deliver the right type of customer to the right type of business.
Space selling concept:
* Take a close look at your website - Whether they sell landscape or skyscraper ads, text ads, video or any other format, they have to offer something of value before you can start to sell advertising space. They know this sound obvious, but it always surprises them how many publishers and online media owners come up with a niche product that nobody wants to buy advertising space in! If they are going to make a fortune in selling subscriptions or other membership related offerings, then fine - but in most cases, forget about their hobby or leisure interest, unless it is unique and offers a great angle. Do make sure their product is going to be attractive to a large enough audience before they attempt to sell advertising - and if they have a fair bit of competition, make sure that they have some unique selling points and formats. As they move into Web 2.0 the requirements from a lot of advertisers will change. If they can offer a new format or idea and take the hard work out of it for the advertiser, they are onto a winner. If they don't, they'll lose out to their rivals.
* Choosing ad formats that will sell - Not all ad formats sell well on ALL websites. Put another way, some ads work better on consumer websites than they do on business sites - and visa versa. The trick is to test their ads with different messages, fonts, colours and designs. This research will be well worth it in the end and can make the difference between making a decent revenue stream and making a substantial one. One of the biggest things to bear in mind is where the advertising should be placed. If they sell products on their site, there is very little point displaying adverts, which could detract potential customers away from their own sales message. So, the first thing they need to do is highlight the sections and pages where they are happy to accept advertising. When they have done that, they can then take a look at design and placement. Always think of the customer when you think about designs, placements and tracking. Make it simple for advertisers to find and relate to the formats, as they will have to justify the ad spend to their bosses.
* Reporting and statistics - This is a vital part of their business! Remember, communication is the key to long-term success. If they don't have a good reporting and stats package in place, then they will find it difficult to show their customers what they are/could be getting from their services. This can take a bit of time to set up, but it really is worth the time and money they put into it. Once in place, it can be automated to match their business model and to provide an essential package for their existing and potential customers. Remember out of sight, out of mind - leave it to their competitors to make this mistake!
* What are their competitors doing well? - Even if they are offering a good service, they bet there is something they can learn from their competition. Some media companies do have the luxury of having someone who acts as a researcher into profitable markets and who also takes a closer look at the competition. However, this is usually the exception to the rule, so they'll probably have to give this task to someone who is already well versed on their current ad-sales set up. Always look at their competition closely - see what they are offering and what is unique to them. If they make a list of what they offer, they can probably pick a few holes, when it comes to handling objections and answering questions from potential advertisers. They can bet they are picking holes in them! More importantly, learn from what they are doing well and improve on it in their current platform.
* Finding the best ad-sales people - In an age when a lot of talented ad-sales people are setting up their own freelance businesses, there are two main options available to them. Do they go for the traditional route of finding a suitable sales person on a permanent level, or do they look for someone who may be willing to work on a commission only or part time basis, through an outside company or agency? Whichever one they choose, there are certain things to look out for when choosing someone who can sell for them. How many hours per day do they need someone to sell for them? What kind of experience does the potential candidate have? How do they sound? 4. How do they look? 5. What drives them? Finding good people is tough - getting them to sell for them is even tougher. However, if they are a freelancer and work on commission only, they need to sell to earn. If they find good people and make it easy for them, they should be able to hang onto them for a long time.
* Google ad-sense - generating revenue from your website - Google ad-sense is one of the many success stories from Google. It enables publishers to make revenue from displaying adverts on their website. All ads are within the Google network and all it takes is for them to paste a bit of code onto their pages. The ads will then be displayed and you get paid whenever anyone clicks on an advert. The system requires them to do some testing, in terms of design and click through effectiveness, but once they have found a format that works; it can create a substantial revenue stream for them. They can choose from text only, line ads or video. Make sure them look at the overall format and structure before they decide on a plan and always test first!
2.7 Selling Web Advertising Space:
The next big Internet race might turn the buying and selling of advertising space on Web sites into the online equivalent of the pork-bellies pit. Over the past few years, a host of small companies has started electronic exchanges where advertisers and Web sites can buy and sell online advertising space. The companies, with names like Right Media Inc., AdECN Inc., Turn Inc. and ContextWeb Inc., have been an obscure sideshow to a broader battle over Internet advertising. That's changing quickly. The biggest Internet companies, including Microsoft Corp., Google Inc. and Yahoo Inc., are focusing attention and money on the emerging business, hoping to be first with the kind of large-scale, dynamic market for the ad industry that the Nasdaq market brought to stocks. Over time there will be "a handful of winners that build very high-tech marketplaces. "That's what we're trying to do; that's what Google is trying to do."
Today, online publications and Internet companies have space for display ads built into their Web sites. Typically, that space gets filled with ads either the old-fashioned way through a salesperson or by a mix of computers and people called an ad network that automatically sells ads for the spot. But a significant portion of the available ad space called "inventory" remains unsold, or is sold for next to nothing. Enter the exchanges, which use automated systems to match buyers with sellers of unsold space.
With ad exchanges, member advertisers specify the price they're willing to pay for a certain type of ad spot, such as a banner ad that will be viewed by a female in Boston. When a woman in Boston pulls up a Web page of an exchange member with banner slot available, software assesses the exchange's offer. If the price offered is better than the site's minimum rate for that page and higher than what it can get from other sources, such as ads sold by its sales staff, the site will usually accept the exchange-brokered offer. The exchange's computers can then deliver the winning ad to be displayed as the Web page loads on the consumer's PC. The exchange immediately notifies the site if it doesn't have a buyer for the ad space, and the site can then put in a nonpaying house ad or try other means to unload it on the fly.
It can complete an auction for the ads on a Web page in 12 milliseconds after a consumer clicks to pull it up. AdECN runs an exchange where 28 advertising networks, which purchase ad slots from many different sites and sell them at higher rates to advertisers, buy and sell ads. Exchanges usually collect payments for ads and pass them along to the sites, taking a commission. Ads are generally priced per thousand times they're viewed by consumers, a unit known in the industry as CPM. Online ticket seller StubHub in recent months started using exchanges and ad networks to spread its reach to sports and music fans on the Web. (Historically, the company used ads tied to Internet search results on Google to reach customers.) The exchanges have allowed StubHub to place ads on a broader universe of sites large and small that it never had used before. Some of those, including ads on Gawker, a gossip blog, and Internet radio station Accuradio, led to ticket sales, StubHub executives say.
In a few months of use, ad networks and exchanges "has already become material to their marketing mix. He estimates the company now spends about 15% of its budget (up from zero at the beginning of the year) for display ads over networks and exchanges. There's still some disagreement over the actual differences between networks and exchanges. But many industry executives agree that transparent pricing and an open neutral marketplace where anyone can buy or sell ads are distinguishing characteristics of exchanges.
Q Interactive of Chicago this month started selling some ads on its sites through the Right Media exchange. And it believes that buying ads on other sites through the exchange, which it has begun doing as well, will offer a 20% to 30% better return on investment than its previous practice of going around and buying ads from different sites individually. "Right now if you want to do a media buy you have to buy on a lot of different networks and with a lot of different publishers," says Q Interactive CEO Matt Wise. "Theoretically, with an exchange, one technology platform can cover an enormous swath of the Internet."
Or so the big players hope. Yahoo thrust exchanges into the spotlight in April when it agreed to pay $680 million for the remaining 80% of Right Media, following a 20% stake it bought last October. Yahoo said that it wanted to own Right Media as a way to take a leadership role in promoting the exchange model. The company has been selling some ad space on its site through Right Media, and says it has seen increases of over 50% in prices for ad spaces sold through Right Media compared with what it brought in for them on its own.
The Right Media acquisition followed Google's $3.1 billion deal to purchase DoubleClick Inc., which is building an ad exchange. DoubleClick last week began conducting transactions for actual ads on the exchange it has been building. David Rosenblatt, chief executive of Double-Click, estimates exchanges could eventually handle 50% of all display ad sales. He compares the exchanges to auctions that Internet search providers like Google used to ignite search-related advertising several years ago. "They think the exchange concept will have the same impact on the display market
Meanwhile, Microsoft has started developing a prototype of an exchange and has also considered buying one of the start-ups, say people familiar with the company. Microsoft General Manager Joe Doran declined to give details but said Microsoft has been studying the exchange model and "what it would take to build an exchange." But, he said, "it's still very early for the exchange concept to really catch on and drive to large scale."
Indeed, if the dream is to have the same kind of impact on advertising that spot markets had on commodities and stock markets on equities, one or more exchanges will need a critical mass of buyers and sellers. As with stock markets, "liquidity" is key for the ad exchanges: the more participants, the greater the chance of finding buyers and sellers.
But with a bevy of exchanges large and small, the industry risks not having a critical mass of buyers and sellers on any one exchange to make a viable market. "That's the thing that's uncertain," says analyst Greg Sterling of Sterling Market Intelligence in Oakland, Calif.
It's also unclear what percentage of their ads Web sites will be willing to sell through exchanges. Many industry executives say the exchanges are suited only for "remnant," or leftover ads and ad space that the biggest brands aren't interested in. Big advertisers generally want to have more control over where the online ads appear and who sees them.
With exchanges, "the underlying assumption to that is you're buying a commoditized product that anyone can sell you," says Steven Kaufman, senior vice president at Publicis Group SA's Digitas interactive agency. Many of the high-end ads that Digitas handles require human negotiation and tailoring before appearing on a Web site. "That's not coming through an exchange," he says.
Others disagree. Such high-end ads represent at most 10% of the ad market, counters AdECN CEO Bill Urschel. "And everything else is up for an exchange."
2.8 Some practical challenges involved in space planning and allocation:
* A method for displaying information on an electronic billboard, comprising the steps of: providing a first electronic billboard at a first location; coupling a first information handling system to the first electronic billboard so that the first information handling system can control information to be displayed on the first electronic billboard; providing a second electronic billboard at a second location; coupling a second information handling system to the second electronic billboard so that the second information handling system can control information to be displayed on the second electronic billboard; coupling the first and second information handling systems to a third information handling system over the Internet; selecting, via the third information handling system, which of the first and second electronic billboards will display the information; uploading the information from the third information handling system over the Internet to the information handling system controlling the selected electronic billboard; and displaying the information on the selected electronic billboard, wherein the selected electronic billboard is selected from a list of available electronic billboards which includes the first and second electronic billboards, wherein the list includes a map of the first and second locations.
* A method as recited in claim 1, wherein the map is displayed on the third information handling system.
* A system for displaying information on an electronic billboard, comprising: means for providing a first electronic billboard at a first location; means for coupling a first information handling system to the first electronic billboard so that the first information handling system can control information to be displayed on the first electronic billboard; means for providing a second electronic billboard at a second location; means for coupling a second information handling system to the second electronic billboard so that the second information handling system can control information to be displayed on the second electronic billboard; means for coupling the first and second information handling systems to a third information handling system over the Internet; means for selecting, via the third information handling system, which of the first and second electronic billboards will display the information; means for uploading the information from the third information handling system over the Internet to the information handling system controlling the selected electronic billboard; and means for displaying the information on the selected electronic billboard, wherein the selected electronic billboard is selected from a list of available electronic billboards which includes the first and second electronic billboards, wherein the list includes a map of the first and second locations.
* A system for displaying information on an electronic billboard, comprising: means for providing a first electronic billboard at a first location; means for coupling a first information handling system to the first electronic billboard so that the first information handling system can control information to be displayed on the first electronic billboard; means for providing a second electronic billboard at a second location; means for coupling a second information handling system to the second electronic billboard so that the second information handling system can control information to be displayed on the second electronic billboard; means for coupling the first and second information handling systems to a third information handling system over the Internet; means for selecting, via the third information handling system, which of the first and second electronic billboards will display the information; means for uploading the information from the third information handling system over the Internet to the information handling system controlling the selected electronic billboard; means for displaying the information on the selected electronic billboard; and means for charging an amount of money for the display of the information on the selected electronic billboard, wherein the selected electronic billboard is selected from a list of available electronic billboards which includes the first and second electronic billboards, wherein the list includes a map of the first and second locations.
* A method of advertising, comprising the steps of: uploading advertising data to an ebillboard.net server via a remote computer by an advertiser; uploading additional information concerning the advertiser via the remote computer by the advertiser at the advertiser's option; transmitting the advertising data from the ebillboard.net server to a selected billboard; transmitting the optional additional information concerning the advertiser from the ebillboard.net server to a web site dedicated to the selected billboard; displaying on the selected billboard the advertising information at a selected time.
* Wherein a consumer viewing the selected billboard is informed of the availability of additional information concerning the advertiser at the web site dedicated to the selected billboard.
* A computer program product adaptable for storage on a computer readable medium, the computer program product operable for displaying information on an electronic display, comprising the program steps of: receiving over a first network first information and a designation of a first target display; and sending the first information over a second network to the first designated target display, wherein the first information is accompanied with a time when the first information is to be displayed on the first designated target display, and wherein the second network is the Internet.
* A computer program product adaptable for storage on a computer readable medium, the computer program product operable for displaying information on an electronic display, comprising the program steps of: receiving over a first network first information and a designation of a first target display; and sending the first information over a second network to the first designated target display, wherein the first information is accompanied with a time when the first information is to be displayed on the first designated target display, and wherein the first and second networks are part of the Internet.
* A computer program product adaptable for storage on a computer readable medium, the computer program product operable for displaying information on an electronic display, comprising the program steps of: receiving over a first network first information and a designation of a first target display; and sending the first information over a second network to the first designated target display, wherein the first information is accompanied with a time when the first information is to be displayed on the first designated target display, wherein the first designated target display is selected from one of a plurality of target displays to which the first information could be designated, and wherein the first and second networks are part of the Internet.
* The computer program product as recited in claim 9, further comprising the program steps of: receiving over the first network second information and a designation of a second target display; and sending the second information over the second network to the second designated target display.
* Wherein in the receiving step the first information is accompanied with a designation of a second target display, and further comprising the program step of sending the first information over the second network to the second designated target display.
· A space selling program product adaptable for storage on a computer readable medium, the computer program product operable for uploading content to an electronic display, comprising the program steps of: receiving content; receiving a designation of a target display device to display the content; and receiving a designation of a time that the target display device is to display the content, wherein the second receiving program step further comprises the program steps of: outputting information on whether the target display device is available to display the content; permitting a selection of the target display device if it is available to display the content; and preventing a selection of the target display device if it is not available to display the content.
· A space selling adaptable for storage on a computer readable medium, the computer program product operable for uploading content to an electronic display, comprising the program steps of: receiving content; receiving a designation of a target display device to display the content; and receiving a designation of a time that the target display device is to display the content, wherein the third receiving program step further comprises the steps of: outputting information on date and time availability of the target display device to display the content; permitting a selection of the target display device at a selected date and time if the target display device is available to display the content at the selected date and time; and preventing a selection of the target display device at the selected date and time if the target display device is not available to display the content at the selected date and time
2.9 Sell Print Newspaper Advertising Space:
Selling print newspaper advertising space is a somewhat complex task. Before even picking up the phone to pitch ad space to potential advertisers, they have to make sure their ad sales system is firmly in place. The design of the classified section needs to be easily navigable for readers. The rate structure must be crystal clear for their potential advertisers. They should have a promotional program ready for directing readers from other parts of their newspaper to the classifieds. Finally, they must be able to secure a steady stream of ad sales leads and pursue them to the ends of the earth. Read on to learn how to sell print newspaper advertising.
* Design their print newspaper classified advertising section. It should be easy to read, simple to understand, and consistent. There is nothing worse than a classified ad section that is all jumbled with too many display ads. Stay true to the "classified" aspect of their classifieds. For example, list everything under headings like Auto, Real Estate, For Sale, and so on. Include subheadings when necessary. Also include advertising rate information and your contact information so that potential advertisers can contact their sales team.
* Compose the rate sheet for classified ads in your print publication. The rates must be easy to understand. For example, be clear about whether they charge by the character, word or line. Offer clear discounts on classified ad packages bought in bulk. Specify whether they will help them to actually compose the ad, along with any other value-added services they offer when advertisers go through their print newspaper. Later, add testimonials to the rate sheet, as the rate sheet acts as a form of advertising for people to advertise with them.
* Get a steady stream of sales leads. They can get potential advertisers' contact information from competing newspapers (known as "raiding the competition"), the Yellow Pages, or anywhere else. Be creative, and come up with at least a few hundred leads before starting their telesales program.
* Telemarket their print classified advertising services. Use their sales leads and telephone all leads one at a time to pitch ad space. Keep it conversational.
* Explain the benefits of advertising with them, and elucidate on the drawbacks of not advertising with them. Keep it short and simple.
* If someone agrees to buy classified ad space in their print publication, up-sell them. To do this, they can offer discounts on bulk advertising. Sell ads in bundles over a period of time, or offer to place two or more differing ads in the same issue of the newspaper.
* Have the advertiser pay by credit card, and do not run the ad until payment is received. They may have to stand your ground on this point. Remain polite.
* Constantly prospect to regenerate their classified ad sales lead list. Make sure you have a bottomless pool of leads from which their sales team can draw.
* Manage their sales team by tracking their progress. Use quotas as mile markers by which to measure performance. Make sure everyone is dialing at least a dozen times a day, talking with at least 20 prospects, and successfully closing at least five sales. On slow days, they must dial 120 times a day, talk to at least 10 prospects, and make at least three sales. Keep their sales team pumped up and happy. Don't be a jerk. Just be tough.
* Help their advertisers by participating in the ad composition process. Make headlines extremely clear and place them under appropriate headings. The body of the classified ad should clearly explain what is being advertised, along with the contact information so that readers can actually take action and purchase the product or service.
* Track the effectiveness of their print classified advertising section. To do this, tell their readers to tell their advertisers that they found them in their publication. Print this prominently throughout their classified section. That way, they will get repeat clients. Remember, it is far easier to keep a client than to get one.
* Stay creative, and always strive to improve the sales and effectiveness of their classified advertising section.
2.10 Objective behind Selling Advertising Space:
Would observe the company that delivers the daily paper to their doorstep for a business case study, they will come to learn that the newspaper publisher hires reporters, writers and other important staff to create the contents and deliver the papers to their readers. In addition to the above mention, the publisher has to invest regularly in heavy duty machineries and tons of papers in printing tons of newspapers on a daily basis. And in order to ensure that the newspapers are delivered on time, the publisher appoints agents at every part of the covered territory. So, how does the newspaper company make money? It is obvious that selling a copy of the papers at less than a dollar would not even be able to even fund the operations. Selling advertising spaces! They have definitely seen lots of advertisements in the newspaper. The publisher simply sells advertising space in the papers to advertisers who want to leverage their advertising efforts on the paper's high readership. On the same analogy, they can make money the exact way from their newsletter: simply by selling advertising space to prospective advertisers! If their mailing list size exceeds 1,000 (5,000 is recommended) subscribers and beyond, they can start selling advertising space for say, $10.00 per sponsor ad. In this manner, they turn every issue you send out to their subscribers into a profit-pulling device. And since there is virtually no end to the stream of advertisers as products, services and businesses are cropping every single day in every industry imaginable, so is their money making opportunities
2.11 Brand building works differently:
Direct marketing aims to get people to make an immediate purchase. In contrast, brand building advertising campaigns assume that potential customers may or may not respond immediately - and may take weeks or months to come to a decision. They look forward to delayed responses of a positive kind. With most product advertising, it is impractical to expect immediate purchase. People don't buy cars, computers, air conditioners TV sets, or even garments, every day. What brand-building advertising does is to try and plant the brand message into people's subconscious so that it increases the chances of their selecting the brand when they are actually ready to buy. Also, people are not spurred to purchase actions by one ad or one ad campaign. They are also influenced by rival ads, their brand recall, and the price and features that these rival brands offer the consumer. Advertising aims to create and strengthen key brand perceptions about the advertiser's products over a period of time so that when the consumer is ready to purchase, the brand is among those that are short-listed for the final consideration.
The final test of any advertising is how much sales it has generated. Very few Indian companies do systematic research into the efficacy of their advertising - including press and TV advertising. Most are happy with impressions like “their sales picked up after they started their advertising.” If they have done a campaign across various media and also used point-of-sale promotions, they are not sure which of these investments paid off best. So, when they think of the effectiveness of online advertising, consider this. Online (or offline) advertising should generate additional sales (or maintain Advertisers have also become more aggressive and innovative in their online campaigns as users realize they can only get free information if it is subsidized by advertising. They now find - pop ups, flash animations, interactive banners, ‘superstitious' (TV-style ads that pop up and play 20 second animation or video) and larger-format ads that they cannot miss. This, in turn, has made previously reluctant advertising agencies more willing to support online advertising. That's because they can charge more for the new-style ads than they could for static banners. In the US, for example, the average banner ad costs less than $10,000 to create, compared with $340,000 for the average TV spot. The higher cost of the latest media banners makes them more viable for ad agencies to get involved. There is another trend that is contributing to the growing acceptability of online advertising. Advertisers have realised that online ad campaigns cannot remain static, and must refine, refresh and change their ads frequently in order to retain visitor interest. This too means better volumes for ad agencies.
2.12 Principles of Space Advertising through media:
In advertising the term media refers to communication vehicles such as newspapers, magazines, radio, television, billboards, direct mail, and the Internet. Advertisers' use media to convey commercial messages to their target audiences, and the media depend to different degrees on advertising revenues to cover the cost of their operations. In 2001, U.S. advertising expenditure in media was estimated at $233.7 billon, of which television accounted for 22.5 percent, direct mail 19.8 percent, newspapers 19.3 percent, radio 7.7 percent, yellow pages 5.8 percent, magazines 4.7 percent and the Internet 1.8 percent, with other media accounting for the remainder.
The media are usually classified into either mass or niche media. Newspapers, magazines, television and radio are considered mass media because they deliver messages to a widespread, anonymous audience. There were 1,483 daily U.S. newspapers in 2000, with total circulation of 47.2 million on weekdays and 59.9 million on Sundays. In September 2001, the five largest U.S. newspapers were USA Today, The Wall Street Journal, The New York Times, the Los Angeles Times, and The Washington Post. There were 3,188 consumer and farm magazines, with paid circulation of 399 million. In the beginning of 2000, there were 1,248 commercial television stations and 10,220 commercial radio stations in the U.S. The wide coverage of the mass media makes them ideal vehicles for advertisers who need to reach a large audience. Advertising media such as cable television and direct mail are often viewed as "niche" media because they reach a narrowly defined audience with unique demographic characteristics or special interests. With 54 or more cable channels available in 62.1 percent of U.S. wired cable subscriber households in 2000, for example, audiences can tune in to CNN for continuous coverage of events around the world, to Home & Garden TV for information on home improvement, or to Cartoon Network for children's programming. Direct mail, the second largest advertising medium in the U.S. in 2001, offers more flexibility in terms of precision targeting and content customization. Direct mail can be used to reach almost every consumer with personalized messages.
The Internet has emerged as a medium for marketing and advertising since 1994. The Internet is different from conventional advertising media in several respects. First, it can serve as not only a communications channel but also a transaction and distribution channel. Consumers can get information and make purchases and payments all through the Internet. No other medium can accomplish these marketing functions instantly, without resorting to other means. Second, the Internet is by nature interactive. Users can initiate a shopping process by visiting a Web site and then clicking on hyper-linked text for more information. It is a two-way communication, with the Internet serving as a provider of customized content that meets an individual's needs. Third, it has the capacity for multimedia content. It can carry not only text and graphics but also audio and video content. The multimedia nature of the Internet is suitable for high-impact advertising. The Internet has become an integral part of the media mix for many advertisers, and new forms of advertising have filled the World Wide Web landscape, including animated banner ads, sponsor logos, interstitials, "advertorials," "advertainment," and 3-D visualization.
The audience size is the currency of advertising media. For national television ratings in the U.S., Nielsen Media Research uses a sample of more than 5,000 households containing over 13,000 people. Nielsen technicians install metering equipment called "People Meters" on TV sets, VCRs, cable boxes, and even satellite dishes in each sample home. The meters automatically keep track of times when the sets are turned on and what they are tuned to. Each member of a sample household is required to push a button when he or she begins and stops watching television. Information from the meters is combined with set tuning records to generate Nielsen TV ratings. A rating point represents 1,022,000 households, or 1 percent of the estimated 102.2 million TV homes in the U.S. To measure audiences for local television stations, Nielsen gathers information using diaries for a sample of TV viewers to record their viewing behavior during a measurement week. The diary measurement is conducted in all 210 TV markets in the U.S. four times a year, during "sweep" months-February, May, July, and November. According to Nielsen, in 1999 an average home watched television for 7 hours and 24 minutes per day. The Arbitron Company measures radio audiences in more than 260 metro markets by collecting more than 1 million diaries to compile estimates of listening behavior. Research indicated that in 1999 a U.S. adult spent an average of 2 hours and 48 minutes daily listening to radio. Readership in print media is measured by surveys or estimated by circulation. The Audit Bureau of Circulations provides data on more than 1,500 daily and weekly newspapers and 1,000 periodicals in the U.S. and Canada. In addition, Mediamark Research, Inc. and Simmons Market Research Bureau use what is called a "recent reading method" for measuring magazine readership. A sample of respondents is shown individual cards with magazine logotypes and asked if they have read the magazines within the past month and where they did so. Demographics and product usage also are collected from the respondents to generate an audience profile for each magazine. A similar method, asking what was read the day before, is sometimes used to measure the readership of a newspaper. On average, 1.88 or more people read a single copy of a newspaper in 2000. Billboard advertising audiences are measured through driver surveys. A sample of drivers is asked about the routes traveled as shown on a map, and a transparent overlay is then placed on the top of each driver's map to reveal billboard structures that were passed. The number of passengers in a vehicle is estimated by a vehicle load factor, 1.35 adults per vehicle.
Internet audiences are often measured through surveys and tracking. There are two common tracking methods-Web-centric and user-centric. The Web-centric method uses log files on a Web server to calculate the number of people who have visited the site. This method tends to underestimate the actual number of visitors because of a network practice called "caching," by which Internet service providers store copies of popular Web pages on their own servers for quick access. The user-centric method requires the installation of proprietary metering software on a computer in a sample household or office. The software automatically tracks the computer usage and Web sites that are visited on a continuous basis. The information is combined with the user's demographics to generate audience profiles for various Web sites. Telephone surveys also are used to assess the number of Internet users. For instance, a survey conducted in 2001 by the UCLA Center for Communication Policy found that 72.3 percent of Americans had online access, up from 66.9 percent in 2000.
Advertising rates are more stable for print media than broadcast media largely because print media can adjust the number of advertising pages on an issue-to-issue basis while broadcast media have a fixed amount of daily programming hours. Thus, demand by advertisers has a stronger impact on the rates for broadcast time. Newspaper space is usually sold according to rate cards; buyers of large volumes get discounted rates. Magazine space is sold similarly. Advertising rates for radio and television are normally determined through negotiation and often vary by the time of day. A 30-second spot on network television costs the most in prime time (8:00 p.m. to 11:00 p.m.) and the least during daytime (10:00 a.m. to 4:00 p.m.). According to Optimum Media, in the third quarter of 1999, a 30-second commercial on U.S. network television cost $190,000 in prime time but $21,960 in daytime. Advertisers use CPM (cost per thousand impressions) and CPP (cost per rating point) to compare media costs. CPM is used for both print and electronic media while CPP is more popular for electronic media. CPM is calculated by multiplying the unit cost of a media vehicle by 1,000 and dividing the result by the audience size of the vehicle. The unit cost of a media vehicle is the cost for a single ad placement in that vehicle. Fro example, if a 30-second commercial in a TV program costs $5,000 and the program has an audience of 250,000, then CMP for the commercial will be $20. CPP is calculated by dividing the unit cost of the media vehicle by the rating of the vehicle. If a 30-second commercial in a TV program costs $5,000 and the program has a rating of 10 in the market, CPP for the commercial will be $500. CPP can also be used to compare newspaper or magazine costs if the audience is described as a percentage.
Media Planning and Buying:
"Media planning" is the process of selecting time and space in various media for advertising in order to accomplish marketing objectives. Media planners often use three terms in describing a planning process: objectives, strategy and tactics. A media objective states what the planner wishes to accomplish. It is usually specified in terms of the target audience, reach, and frequency. The target audience is often defined by demographics, product usage and psychographics. Reach refers to the unduplicated proportion of an audience that is exposed to a media schedule (not necessarily to the advertising message) at least once during a designated time period (usually four weeks). Frequency refers to the number of times within a given period of time an audience is exposed to a media schedule. A frequency of 3.0, for example, means that the target audience is exposed to a media schedule three times during a given period of time. Of course, not all audience members are exposed exactly three times; some may be exposed more than three times and some less. A frequency distribution shows how many audience members are exposed at each level of frequency. With a frequency distribution, a media planner can determine effective frequency and effective reach. Effective frequency is defined as the level of frequency that is necessary to achieve the desired communication goals. Effective reach is the reach at the level of effective frequency. Gross rating points (GRPs) are the product of reach and frequency, representing the total gross delivery of a media schedule to the target audience. A media strategy specifies the means for achieving the media objectives. A strategic decision is how to allocate the media budget geographically; that is, deciding in which markets to advertise and how much to spend in each of these markets. In making these decisions, the media planner is guided by past sales and market shares of a brand in different markets as well as future expectations. Category and brand development indices are often used for these purposes. A defensive media strategy allocates more money in a market where sales are high, whereas an offensive strategy allocates more money in a market where sales are low but there is potential to grow. Media class strategy refers to the allocation of the budget to different media classes. Budget allocation in media classes focuses on matching media audiences with the target audience in addition to creative considerations. For instance, television may be the best media class if both audio and video are present in a commercial, while magazines may be more effective if detailed copy is required. The third strategic decision involves advertising scheduling over a campaign period. "Continuity" refers to advertising on a regular and constant basis throughout the campaign period.
Media tactics consist primarily of the activities of selecting media vehicles in the most cost-effective manner to ensure the successful execution of media strategies. Among the criteria for selecting media vehicles are target audience delivery, cost efficiency, the editorial environment, advertising clutter, reproduction quality, and ad positions with the vehicle. Media planning software is often used along with media cost data and audience information to select and compare media vehicles. Contingency plans are often created to meet unexpected changes in the marketplace. Media plans are implemented through media buyers. Media buyers are professionals who are knowledgeable in estimating media costs and skillful in negotiating rates. Different media vehicles have different rate cards and discount policies. Some may offer added values such as combination rates, merchandising, and event marketing. Faced with such a complicated media environment, media buyers need creative ways of calculating and comparing media costs. Many media vehicles are flexible in terms of pricing and a savvy negotiator can purchase the same space or time at a much lower price than others even when all contract terms are equal. Media buyers also monitor the implementation of a media plan to assure its value is fully realized.
2.13 Process of selling newspaper ad space offline:
Print classified advertising remains an indispensable marketing tool for a company's success. Online companies sites struggling for better positioning in the search engines, can harness the power of newspapers to improve their conversion rate. Utilizing the power of this offline medium, Web-windows, a leading media agency has been offering its specialized services to small and medium scale online companies to advertise their products in the leading newspapers of the UK Web-windows makes newspaper advertising accessible to companies by placing their ads on its signature page, the Web-windows page, which appears as a coloured weekend supplement in seven leading newspapers and magazines in the UK Web-windows through their vast experience of ten years in the media industry offers target-focused and cost-effective ad placement strategies to help clients reach a wide scope of around 5 million viewers looking to make online purchases. So if you're seeking to reach their brand / product / services effectively to a large belt of viewers, they can count on the specialized services of Web-windows. The Web-windows executives assist they in all the aspects of ad placements, right from the selection of the newspaper to a lucid classified composition to help they market their product in the best possible way. Web-windows also guide them on ways to maximize your profits by helping they choose the right media mix for your advertising strategies. Since classifieds and advertisements are the sole tool for many to market their products, they need to be suitably placed and drafted to leave a loud and clear message to the reader. With a team of industry experts, Web-windows knows exactly how to reach its viewers in the most appealing and effective way. Here's a lowdown on the most integral steps, which Web-windows feels can help them sell ad space successfully to myriad business enterprises.
2.14 Meet the challenges of modern marketing:
The Internet has now taken over from traditional media such as radio, television and newspapers as the biggest medium of mass communication. Since advertising is a key marketing tool for communicating a brand to the largest number of potential consumers of a product or service, the use of online advertising or Web advertising, has become the best strategy for marketing a brand to the largest target audience.
So long as some consumers remain glued to traditional media as their source of information, the use of traditional advertising will continue to be important but it should be used mainly with the view to complementing Web advertising and not on its own. Whether one is running a small or larger business, advertising in the traditional media can no longer be an alternative to those placed on the Internet.
2.15 Space advertising through online poses other challenges:
In the use of traditional media there is always a lot of stress because of limitation of time and space. But in Internet time and space are not a limit. How efficiently can be said in a TV commercial or radio, 30 seconds, or should show how much of a notice in a newspaper to draws attention and be read? These are some of the most important challenges in daily life of traditional advertising: the struggle against time and the maximum utilization of space. Square centimeter per second cost a lot of money on traditional media, but on the Internet, customers use time and interact with the space in a completely different way. The space on a website is much cheaper. It can display and provide much more information about the company, its products and services at a fraction of the cost that would in other media. Due to this reason the Internet has become the world into a huge business opportunity for small and medium enterprises, as they may have a marketing and advertising resource that is economically and substantially more affordable than other media. The time invested by clients is also different.
Internet users know that it is cheaper for companies to provide more information on a website in spite of other media. Why to bother when they can reach a website of a company, and can find only terse messages, non-specific and interesting details. So it is counterproductive in a website where customers are typically use cliches in advertising to try to maximize the limited time and space that exist in other media: "We are innovators, we are pioneers, we are unique, and we are leaders, "and so on. If all are leaders and innovators, what is the difference between companies, their products or services? If the information is current and specific, or the website provides useful features for visitors, people are willing to invest time and unable to obtain information on other media. The key is relevance.
The big challenge for the advertising on the Internet, both for small and large is not only overcome the limitations of time and space, but to display and provide more value to visitors of the company. The company and its products gain value for the client on the Internet, as a result of the usefulness of the website, and not directly. And that can only be accomplished if companies communicate with the real prospect of their partners.
2.16 Newspapers Look To Digital As Print Faces Challenges:
After struggling with a loss of ad dollars in print, the Seattle Post-Intelligencer (P-I) ran its final print edition last week. The 146-year old paper will remain alive as a Web-only publication, making advertising for the publication exclusively digital. The P-I is not alone. Newspapers and magazines across the country are looking to build digital revenue sources as less money is being spent in print advertising. They think digital publishing's absolutely the trend. Everything ultimately follows the consumer, and everybody is going online, so publishers have to comfortable with operating in a different environment. Yes, there are closures and bankruptcies, but newspapers are not going away. Like all industries, the product life cycle changes and right now things are changing and going more digital. In fact, digital news audiences are growing. According to the Magazine Publishers of America, the number of unique visitors to consumer magazine Web sites for the first quarter of 2008 averaged around 70.7 million unique users per month, a new record. In fact, online readership is rising at twice the rate of the general Internet audience. Larger markets, in particular, are seeing digital publishing take off, but the challenge is converting that digital audience to revenue, notes Jerry Lyles, SVP of publisher relations for Publishing Group of America (PGA). Currently, online ads are valued far below print ads, and publishers are struggling to make their old, ad-supported revenue models work online. "Advertisers understand that that is the direction that everything is headed," Lyles said. "The challenge comes more from the newspaper side, and trying to monetize the online version in a way that's similar to how they are able to monetize print. The papers have to get the correct pricing for those ads, the proper staffs to actually go out and sell them, and the last thing they want is to have their current print sales team selling digital." As the digital format continues to grow and gain audience, Lyles expects advertisers to become more accepting of paying similar rates for digital as for print ads. Online offers an enormous number of options not available in print and allows advertisers to pick put a very fine segment of the audience and target them precisely. "It's an amazing benefit, and of course there's an awful lot of tracking technology that allows you to get great insight into the value of the money they will spent. As advertisers start to understand what it can do for them, online advertising is an attractive proposition." Until online ad revenues catch up with online publishing, there are plenty of other ways to make money on a digital platform — without having to relearn the entire business. Conceptually, digital is not that dramatically different than print. "A publisher's Web site functions like a newsstand and an e-mail newsletter functions like a subscription, where the content is being pushed by the publisher. There is a lot of opportunity to monetize this e-mail content, which is highly targeted." For Media-News Group, which works with Datran Media's e-mail and inbox ad inventory services, it is about focusing on the content and knowing who its target audience is in each marketplace. After doing this, they can push targeted content to a specific audience via e-mail and mobile. "They are a content distribution company, and e-mail helps them to provide great service and maximize the relationship monetize the content. Media-News Group has been using digital to focus on its niche audiences such as lifestyle groups and specific communities. It is segmenting e-mails to reach special interests groups and, by adding more niche newsletters, it adds more ad inventory targeted to a specific audience. For example, Denver has many pet owners and dog lovers, so it has created a newsletter that targets this audience. "In print, inserts drove a lot of subscriptions. In digital, people can get the same benefits from insert media by signing up for this lifestyle oriented newsletters that give them offers. It also has found success in e-mail newsletters with editorial content and advertising e-mails that send consumers offers from their advertisers. In fact, 10% of NY Magazine's digital revenue comes from e-mail. For the lifestyle magazine, it is all about building out its offerings in various channels. Like every media business, 2009 has been a tough year, but it doesn't change their belief that print is still a viable medium. "And at the same time, digital is important. They have built a real digital media business, as opposed to just having a Web presence." The Financial Times, too, has built a robust digital media business. Some of this business comes from online offerings, but, unlike many of its peers, the paper also charges a substantial fee for online subscriptions. "They think papers need to look at subscriptions. It's very tough to make money just from advertising, not least because it's highly cyclical but also because the Internet is so intensely competitive. There's not much to differentiate one publisher's ad proposition from another, and that's part of the reason why ad networks have been so successful." The publishing world is not broken into print v. online, but, rather, into a multiplatform world. Publishers should be prepared to serve content on mobile phones and e-readers as well. The Financial Times, for example, is developing an e-reader with Plastic Logic, set for release in early 2010, and it made its newspaper available on the Kindle last year. New York Magazine is also experimenting in mobile and plans to expand that over the next year. Mobile has become a hot topic for newspapers and magazines. Cox Newspapers, CBS News, The Street.com, Boston.com, The Onion and Gawker Media all recently have created mobile WAP sites. Mobile ad network Quattro Wireless is helping to sell inventory for these media properties. "As many papers focus their efforts on online publishing, mobile is a great way to extend that content and generate more traffic and ad revenue. They see solid interest from advertisers in the news space as the demographic is often highly attractive to a brand advertiser. Albright said that both national papers and smaller more regional papers have been using mobile to help grow their audience.
2.17 Advertising through Hoardings:
Advertising hoardings are a cost-effective means of advertising outdoors. These can draw great attention and make a huge-impact on potential customers. This is exactly why more and more businesses are now using attractive advertising hoardings to promote their products and services. A creative and powerful option to keep your products and services highlighted, billboards never fail as attention grabbers. These are intended to attract the people who are on the move. The advertisements are conveyed mostly with the aid of pictures or diagrams, using minimum number of words so that passers-by quickly grasp the intended message. The messages themselves are kept short and simple. As the advertisements should be visible from a distance, the size of the board is taken care of beforehand. Usually, the text is included in highly visible, attractive font to enhance the effectiveness. The location is of great significance when raising a billboard; otherwise the advertisement may go in vain. The billboard should be made of sturdy material, which is weather-resistant in order to put up a strong fight against adverse weather conditions. More importantly, these hoardings must be able to withstand heavy winds. Nowadays, the required graphics are made using a computer and then printed on big poster boards or vinyl, which is glued to the billboard. The availability of better and advanced tools such as long-lasting billboard substrate, state-of-the-art digital technology, development of fiber optics and 3D graphics have substantially increased the scope of advertising hoardings. These boards can be used for short term and long term purposes and are cost-effective. They can be placed on roadsides, construction sites, station platforms, malls, airports and other strategic locations. The benefits of using advertising hoardings are limitless and they include:
* Establishing brand awareness
* Frequent and continuous highlighting of message
* Effective product exposure
Eye-catchy ads on billboards reach out to millions of audiences on a day-to-day basis. The use of advertising hoardings is not restricted to businesses alone, looking to create a brand image. These are ideal also for promoting awareness programs such as AIDS awareness, poverty eradication, environment protection and more. Numerous establishments such as banks, car manufacturers, charities, and telecommunication companies make innovative use of these billboards.
2.18 Web Banner advertising to get customer:
The web banner is displayed when a web page that references the banner is loaded into a web browser. This event is known as an "impression". When the viewer clicks on the banner, the viewer is directed to the website advertised in the banner. This event is known as a "click through". In many cases, banners are delivered by a central ad server. When the advertiser scans their logfiles and detects that a web user has visited the advertiser's site from the content site by clicking on the banner ad, the advertiser sends the content provider some small amount of money (usually around five to ten US cents). This payback system is often how the content provider is able to pay for the Internet access to supply the content in the first place. Usually though, advertisers use ad networks to serve their advertisements, resulting in a revshare system and higher quality ad placement. Web banners function the same way as traditional advertisements are intended to function: notifying consumers of the product or service and presenting reasons why the consumer should choose the product in question, although web banners differ in that the results for advertisement campaigns may be monitored real-time and may be targeted to the viewer's interests. Behavior is often tracked through the use of a click tag. Many web surfers regard these advertisements as highly annoying because they distract from a web page's actual content or waste bandwidth. (Of course, the purpose of the banner ad is to attract attention and many advertisers try to get attention to the advert by making them annoying. Without attracting attention it would provide no revenue for the advertiser or for the content provider.) Newer web browsers often include options to disable pop-ups or block images from selected websites. Another way of avoiding banners is to use a proxy server that blocks them, such as Privoxy.
2.19 Advertising Media-Print:
The two most common print media are newspapers and magazines, but print media also include outdoor billboards, transit posters, the yellow pages, and direct mail. Print media is important because it can reach such a large audience, and the great number of specialized publications enables businesses to focus in on a target audience with a specific set of characteristics. Print media are allowed to advertise most anything, such as cigarettes, liquor, and contraceptives; however, many publications will not accept controversial ads.
2.19.1 Types of Print Media:
When deciding upon a newspaper in which to advertise, there are three physical criteria to consider: distribution, size, and audience. Newspapers are either daily or weekly, come in a standard or tabloid size, and reach nearly all of the reading public, which is estimated to be around 85-90 percent of the population. Because of the broad demographic reach of most newspapers it is difficult to target a specific audience; however, newspapers are effective in increasing awareness of a business' products and services in a specific geographical area. Types of ads placed in newspapers include: display ads, classified ads, public notes, and preprinted inserts. Newspaper ads have some flexibility in their size. For instance, some are small boxes that take up only a small portion of a page, while others might span one or two full pages (the latter, however, are typically only bought by larger corporations). Regardless of this flexibility, newspaper ads can only use limited special effects, such as font size and color. These limitations lead to advertising "clutter" in newspapers because all the ads look very similar. Therefore, advertisers must use original copy and headings to differentiate their ads from their competitors. The quick turnover of newspapers also allows the advertiser to adjust ads to meet new market conditions; however, this turnover means that the same ad may need to be inserted over a significant period of time in order to reach its target audience.
With magazines an advertiser can focus in on a specific target audience. As the Small Business Administration pointed out in "Advertising Your Business": "Audiences can be reached by placing ads in magazines which have [a] well-defined geographic, demographic, or lifestyle focus." An attractive option for many small businesses may be placing an ad in the localized edition of a national magazine. But magazine advertisements often have a lag time of a couple months between the purchase of ad space and the publication of the issue in question. Magazines, then, are sometimes not the optimum option for businesses seeking to target fast-changing market trends. In addition to the above factors, it is also important to consider the nature of the magazine ad copy. Magazines allow elaborate graphics and colors, which give advertisers more creative options than do newspapers. Also, recent surveys have indicated that informative ads are the most persuasive. Therefore, it is important to include copy and art work that is direct and presents important product information to the consumer, such as how the product works, how it benefits the consumer, and where it can be purchased.
Chapter 3: Research Methodology
3.1 Research Methodology:
A primary role of quantitative research is to test hunches or hypotheses. These suggest that qualitative approach is a soft research approach in which collected data cannot be meaningfully quantified and more importantly in this approach non-structured research is conducted. But so far as quantitative research approach is concerned, through this approach structured research is conducted with approaching larger respondents and the collected data can be meaningfully quantified. The selection of the particular research approach depends on the kind of information required. Qualitative research collects, analyzes, and interprets data that cannot be meaningfully quantified, that is, summarized in the form of numbers. For this reason, qualitative research is sometimes referred to as soft research. “Quantitative Research” calls for very specific data, capable of suggesting a final course of action. Research data can be collected either in the form of secondary or primary or both. Secondary Data usually factual information can be obtained through secondary data that has already been collected from other sources and is readily available from those sources. The definition and characteristics of secondary data presented above suggest us that secondary data are data that have already been collected for purpose other than the problem in hand. Before detailing as how and what secondary data were collected in this research, in would be worth to examine the advantages and disadvantages of such data. Secondary data are easily accessible, relatively inexpensive, and quickly obtained. Some secondary data are available on topics where it would not be feasible for a firm to collect primary data. Although it is rare for secondary data to provide all the answers to a non-routine research problem, such data can be useful in a variety of ways. Primary data is collected for the specific purpose of addressing the problem at hand. The collection of primary data involves various steps. Thus obtaining primary data can be expensive and time consuming. These suggest that primary data are those data that are collected for the particular purpose of research in hand. The disadvantage of collecting primary data is that it is lengthy and resource and time consuming process, but the advantage of primary data is that they are first hand information and comparatively more reliable. A researcher originates primary data for the specific purpose of addressing the problem at hand. The collection of primary data involves all six steps of the marketing research process. Obtaining primary data can be expensive and time consuming.
3.2 Data Collection:
* Primary research: - By conducting interviews with various corporate and focus group discussions
* Secondary research: - Through magazines, newspapers, journals and web
* Self analysis of the same from the perspectives of the interviews
3.3 Objective of this research:
* Gain and understanding of the concept of space selling, including how it is evaluated, what it represents in different media contexts and why it is often restrict.
* Become familiar with the space allocation process, and be able to indicate the stages involved for customers.
* What objectives might be when formulating space allocation plans?
* To have an idea of some practical challenges involved in space planning and allocation.
* Assess the contribution of the information technology to the space allocation process by understanding the principle of a space allocation system
3.4 Purpose of the study:
* To understand the existing & present situations involved in the Space selling process
* To know the importance of space selling involved in the marketing.
* To understand the impacts of space selling in future
3.5 Research Methods versus Methodology:
It seems appropriate at this juncture to explain the difference between research methods and research methodology. Research methods may be understood as all those methods/techniques that are used for conduction of research. Research methods or techniques, thus, refer to the methods the researchers.
* A1 times, a distinction is also made between research techniques and research methods. Techniques refer to the behaviour and instincts we use in reforming reach operations such as making observations, recording data. Techniques of processing data and the like, methi4s refer to the behaviour and Instruments used In selecting and constricting research technique. For instance, the difference between methods and techniques of data collection can better
A1 times, a distinction is also made between research techniques and research methods. Research techniques refer to the behaviour and instruments they use in rforTn1ng research operations such as making observations, recording data. Research methods refer to the behaviour and instruments used in selecting and research technique. Researcher during the course of studying his research problem is termed as research methods, since the object of research, particularly the applied research, it to arrive at a solution for a given problem. The available data and the unknown of the problem have to be related to each other to make a solution possible. Keeping this in view, research methods can be put into the following three groups:
* In the first group we include those methods which are concerned with the collection of data, these methods will be used where the data already av1ablc are not sufficient to arrive at the required solution:
* The second group consists of those statistical techniques what are used for establishing relationships between the data and the unknowns:
* The third group consists of those methods which are used to evaluate the results obtained,
Research methods falling in the above staled last to groups are generally taken as the analytical of research. Research technology is a way to systematically solve the research problem. It may be understood as a science of studying how research is done scientifically. In ii we study the various steps that are generally adopted by a researcher in studying his search problem along with the logic behind them, It is necessary for the researcher to know not only the research method techniques but also the methodology. Researchers not only need to know how to develop indices or tests, how to calculate the mean, the mode, the median standard deviation, how to apply particular research techniques, but they also need to know which of these methods or techniques, are relevant and which are not, and what would they mean and indicate and why. Researchers also need to understand the assumptions underlying various techniques and they need to know the criteria by which they can decide that certain techniques and procedures will be applicable to problems and others will not. All this means that it is necessary for the researcher to design his methodology for his problem as the same may differ from problem to problem. For example, an architect, who designs a building, has to consciously evaluate the basis of his decisions, i.e., he has to evaluate why and on what basis he selects particular size, number, windows and ventilators, uses particular method and not Similarly, in research the scientist has to expose the research decisions to evaluation before they are implemented. He has to specify very clearly and what decisions he selects and why he select them so that they can i evaluated by o1he so.
From what has been stated also, we can say that research methodology has many dimensions and research methods do constitute a part of the research methodology. The scope of research methodology is wider than that of research methods, Thus, hen e talk of research not only talk of method also consider the logic behind we use in the context of our research study and explain why e are using a particular method or technique and why we are not using others so that research results are capable of being evaluated either by the researcher himself or by others. why a research study has been undertaken, how the research problem has been defined, in what way and why the hypothesis has been formulated, what data have been collected and what particular method has been adopted, why particular technique of analyzing data has been used and a host of similar other questions arc usually answered when we talk of research methodology concerning a research problem or study.
Chapter 4: Findings and Analysis
Q1. Are you involved in space selling within your organization?
The above mentioned graph shows that 100% respondents are involved in space selling within their organization.
Q2. For how many years you have been working in space selling?
47% respondents replied that they are working from 2 to less than 4 years in space selling but 18% respondents replied that they are working from 4 to less than 6 years in space selling.
Q3. What are your business objectives over the next two years?
30% respondents replied that their business objective over the next two years is increase revenue but 35% respondents replied that their business objective over the next two years is increase profit.
Q4. What is the process for selling your services or products (list the key milestones in the process)?
45% respondents replied that they use direct online sale for selling their services or products but 35% respondents replied that they use indirect through channels for selling their services or products.
Q5. How much are you willing and realistically able to spend on advertising?
According to 45% respondents, they are willing and realistically able to spend on advertising 40% of their budget but according to 55% respondents, they are willing and realistically able to spend on advertising 20% of their budget
Q6. How do you want to advertise?
35% respondents replied that they are use Internet to advertise their products or services but 22% respondents replied that they are use local news paper to advertise their products or services.
Q7. Who do you want to perform marketing and advertising for your business, product, or service?
According to 85% respondents, they want to perform marketing and advertising for your business, product, or service by a professional firm.
Q8. How long do you want your advertisements to run?
33% respondents replied that their company runs their advertisement for one week.
Q.9 Please tell me what are the advantages of space selling for businesses?
35% respondents replied that cost is the very significant advantage of space selling but 19% respondents replied that visibility is the very significant advantage of space selling.
Q10. How do you expect the growth in space selling business in next five years?
According to 35% respondents, growth in space selling business in next five years is 5% to 10%.
Chapter 5: Recommendation and Conclusion
* Draft rate sheets for ad placements in publications. Web-windows also recommend that companies selling classified space in newspapers should give a clear picture to the advertisers as to whether they charge on per character, word or line basis.
* Web-windows feel that advertisers should design ads that leave a clear and a logical message to the readers. The Web-windows executives can help them draft their classified advertisement. Web-windows also suggest that they should create bulleted points, if required.
* If someone agrees to work with them, offer them discount coupons on placing bulk advertisements. To provide cost-effective services, Web-windows offer its clients special deals, attractive discounts and value added services to its loyal clientele.
* Help advertisers in drafting ads in a way that its bold outline / design immediately attract attention of the viewers. Web-windows help its clients place ads on the Web-windows page such that it does not get ignored among the crowd of other advertisements. Web-windows also feel that the size of the ad should be such that it covers all important information without leaving much space.
According to Web-windows, proving their difference and creativity is the fundamental tool to convince business enterprisers to market their product on their classifieds' space. Exploiting this tool at its best, Web-windows, today, with its immense industry experience has proved its leadership and potential in placing classifieds to its best effect. Contact the Web-windows executives and they will advise them how to draft the best possible classified advertisement that could help drive traffic to their website.
Google Online India Pvt Ltd, a wholly owned subsidiary of US-based Google International LLC, will have to pay service tax for selling advertisement space on its search site to Indian entities. This can set a precedent for search engines with offices in India falling in the ambit of the tax. The advance ruling last week noted that the proposed activity of Google India to sell space on its site tantamount to providing a service to advertisers and clients. From this angle, the applicant will be covered by the definition of advertising agency. When contacted, Google executives said they were still examining the ruling and did not wish to comment on it. A ruling by the advance authority is binding on the company with immediate effect unless it decides to appeal against the verdict. The search engine had approached the Advance Ruling Authority in August this year, seeking clarifications on whether providing selling space for advertisement on the Google website would be exempt from service tax or was classifiable as advertisement service, computer network service, business auxiliary service or any other taxable service. In its application, Google had said the service it proposed to provide did not attract service tax. The company had argued that it was not providing any service involving “making and display of advertisements but was merely engaged in space-selling activity” on Google's own website and other websites with which it had entered into a syndication agreement. It is pointed out that the definition of advertisement space was wide enough to include providing of advertisement service on the Internet by the applicant. “Even mere providing or selling of space for advertisement is itself a service connected with display or exhibition of advertisements and hence will fall within the tax net as advertisement service. The advance ruling authority pointed out that the finance ministry, had made it clear in the context of the “advertising agency” definition to the effect that “the scope of the service which is included in the tax net, extends to not only any service connected with the making and preparation of advertisements but also includes services connected with display or exhibition of advertisements.”
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Q1. Are you involved in space selling within your organization?
Q2. For how many years you have been working in space selling?
Less than 2 Years
2 to less than 4 Years
4 to less than 6 Years
More than 6 years
Q3. What are your business objectives over the next two years?
Increase number of customers
Increase market share
Q4. What is the process for selling your services or products (list the key milestones in the process)?
Direct personal sale
Direct online sale
Indirect through channels
Word of mouth
Q5. How much are you willing and realistically able to spend on advertising?
20% of your budget
40% of your budget
Q6. How do you want to advertise?
Q7. Who do you want to perform marketing and advertising for your business, product, or service?
A professional advertising firm
Q8. How long do you want your advertisements to run?
Q.9 Please tell me what are the advantages of space selling for businesses?
Q10. How do you expect the growth in space selling business in next five years?
0% to 5%
5% to 10%
10% to 15%
More than 15%
Thanks for your cooperation