Executive summery

A small, sincere and dedicated step towards the fulfillment of my responsibilities and duties ensured me a giant leap to accumulate knowledge and real life exposure to business during my summer training period. My first experience of corporate world started with big frame company J.K.Tyres, a division of J.K.Industries.The projects given to me deals with fitment trend, market share along with consumer's perception for J.K.Tyres in truck tyres segment. The area allocated to me was Ghaziabad and Meerut and the time duration in which we completed our project was from 10th May to 24th June.

The research, which was carried, was more of descriptive research thus had a planned way to proceed.

For appropriate results data collection method is absolutely necessary, in this project I have to depend upon primary data, so keeping this in my mind I collected the data through a set of questionnaire and with the help of observation method to get the accurate data and time to time I made the summery of collected data so that all the data's are gathered at a single place. Personal interviews (with questionnaire) of the customer are taken in order to get their own independent views.

I have taken a sample of 230 trucks for knowing the fitment trend and I have tried to cover the entire customer, in the process I met with 90 transporters.

In data analysis part various statistical tools like pie & bar charts are used for comparative study and convenience in understanding the data to make the data livelier

COMPANY PROFILE

“Excellence comes not from mere words or procedures. It comes from an urge to strive and deliver the best. Mindset that says, when it is good enough, improve it. It is a way of thinking that comes only from a power within.”

H.S.SINGHANIA

J.K.Tyres a division of JK industries is a flagship company under the umbrella of JK organization.

The advent of JK organization on the industrial landscape of India almost synchronizes, with the beginning of an era of industrial awareness - an endeavor for self-reliance and the setting of a dynamic Indian Industry. This was way back in the middle of the 19th century. And the rest that followed is history.

VISION OF THE COMPANY

To become the most admired company in India committed to excellence

CORE VALUE

JK organization has been a forerunner in the economic and social advancement of India. It always aimed at creating job opportunities for a multitude of countrymen and to provide high quality product. It has striven to make India self reliant by pioneering the production of a number of industrial and consumer products, by adopting the latest technology as well as developing its own know-how. It has also under taken industrial venture in several other countries.

JK organization is an association of industrial and commercial companies and charitable trusts. Its member companies, employing nearly 50,000 persons are engaged in the manufacture of a variety of products and in diverse fields of commerce.

Trusts are devoted to promoting industrial technical and medical research education religious values and providing better living and recreation facilities with the spirit of social consciousness uppermost in the minds of J.K. organization and thus it is committed to the cause of human development.

Today J.K. organization, and association of industrial and commercial companies and charitable trusts, continues to grow to greater heights under the stewardship of its president, Shri Hari Shankar Singhania

The principal business of JK organization includes tyre, paper, cement, drugs and pharmaceuticals, agri. Genetics, dairy and food products audio magnetic tapes, sugar, cosmetics, woolen textiles, steel, engineering, material handling system, etc.

The group besides having a consistent record of growth and diversification has created a reputation for quality for all its products and most of its products enjoy a leadership status in their respective market segments.

To cope up with the demand in the market most of the companies in JK organization are certified for international quality systems like ISO 9001,ISO 1401 and QS 9000.

JK INDUSTRIES LTD.

J.K. Industries is a merge corporate entity that is emblematic of excellence, diversification and pioneering new technologies. A part of J.K. Organization, which ranks among the top private groups in India. J.K. Industries is committed to self-reliance and follows an ethic that views customer's satisfaction as an index of achievements.

Over the years the company has expanded and diversified its business portfolio. It has developed into a multi product, multi-location corporate entity comprising of following business division.

BACKGROUND

Group companies Straw and JK Synthetic promoted JK Industries, which belong to Shri Laxmipaty Singhania faction of the J.K. GROUP, in 1951. It was initially engaged in managing agency business. Manufacturing activities began with commissioning of a 0.4mn tyres and tubes plant, in 1977 at Jaykaygarm, Rajasthan, in technical tie up with general tyre international Co., U.S.A, for manufacturer of nylon bias and radial tyres.

JKI was the 1st domestic manufacturer of radial tyres. The capacity later increased to 0.625mn tyres. The Rajasthan plant labour problems in the past capacity utilization levels have been low.

In 1981, a new factory was set up at Banmore, near Gwalior, M.P for the manufacturer of 0.6mn tyres, capacity has been gradually increased in both the plants and currently JKI has a combined capacity of 2.13mn tyres.

In FY90, it set up JKI agri-genetics, to procedure, process and distributes hybrid and high yielding seeds of cereals, Oilseeds and pulses under the brand name of J.K. Seeds.

In FY91, it set up J K Pharmachem, a JV with TIDCO for the manufacture of Penciling. It has also set up a trading arm by the name of J K

International, which deals in a range of goods including agro products, leather product, textiles and marine product.

In FY12/96, the company's pharmaceutical business was restructured and hived off to JK Pharmaceuticals Ltd

INTRODUCTION ABOUT TYRES

Tyre is an indispensable part of our vehicle and need to be chosen and looked after with care.

The wheel was invented over 20,000 years ago. Early wheels were usually made from wood and as these were not flexible, the ride was extremely hard.

In 1939, CHARLES GOODYEAR discovered the culcatisation process, which gave rubber its elastic properties. In 1845, R.W. THOMPSON filed a patent for elastic; air filled belt of rubber rises fabric and leather. He had great hopes of his invention becoming successful, but nobody was convinced that one could ride on air; Thompson was sadly forced to abandon his ideas.

In 1888, JHON BOYD DUNLOP reinvented the pneumatic tyre and filed a patent claiming easy operation over rough roads, immunity from vibration and increased speed of vehicle. Over the year, several methods were tried to keep the inflated pneumatic tyre fixed to the wheel. By the 1920's most tyre had steel wire beading, which allowed a tyre to remain firmly fitted to the wheel rim. Development was slow and the early tyre led a troubled life, some of the common problems were punctures tread separation, cracking, tearing and even blowouts. Since tyre lasted for only a couple of thousand kilometers, the cost of replacement also account for a large part of expenses.

Early tyres were mainly white because they took their colour from the reinforcing agent zinc oxide. It was not until carbon black was found to be the best reinforcing agent that tyre become black.

In 1948, MICHELIN made a most significant contribution by introducing the radial tyre, which was to influence tyre design all over the world. Radials offered much superior grip but, the rede was harsh and they also had a tendency to lose grip suddenly once the limits of adhesion were crossed. In contrast, the cross-ply tyre lost its grip, in a gradual manner enabling the driver to take corrective action.

Then a new generation of radial tyre evolved, in which the belts were made of rayon, which being more flexible, prevented sudden loss of grip.

The evolution of the radial tyre brought about a lot of changes. For the first 60 years, the tyre industry had not been able to produce a tyre that fulfilled its long list of requirement. Good quality was achieved only at the cost of steering response; similarly extra grip resulted in faster wear and a shorter life. The radial tyre changed all this; its structure was such that each part of it could be designed independently. The tread, sidewalls, etc could have a separate construction and they could be made from different materials.

New materials, rubbers compound, synthetic polymers, manufacturing methods, all have resulted in present day tyre becoming more reliable, durable, safer and almost maintenance free. In fact, modern day tyre are so good that most of us take these for granted and do not even bother giving them the 2nd look. However it is very important that we do know them better.

THE ORIGIN OF WHEEL

Wealthy gentlemen pushing himself through 1820's London on a hobbyhorse would have used his muscles just as efficiently as a courier dodging today's traffic on a mountain bike. The story of bicycle technology has been one of going faster for the same effort, researchers have found.

Alberto Minetti, of Manchester Metropolitan University, and colleague's have been looking at the work needed to propel different bicycles of different speeds. The bicycles ranged from the hobby horse - an expensive toy from the 1820's - which riders kicked along with their legs, velocipedes with pedals fixed to the front wheel, through to chain- driven cycle of the 1880's that look much like today's.

The main benefit of cycling as opposed to running or walking, the researchers found, is that the riders limbs no longer bear his or her weight, and so their efforts can be devoted to propulsion. Even the hobbyhorse takes two-thirds of the weight off the legs, and allows the rider to go twice as fast as a walker for the same amount of energy.

All the bicycles tested were equally efficient at turning their rider's muscle power in motion. This came as a shock -“ we were convinced that the efficiency would have increased ” as bicycle design improved, says Minetti. “ But muscles were always used at there maximum efficiency.”

What ha changed is the speed at which efficiency peaks. The problem with early bicycles, says Robert McNeill Alexander, a biomechanics researcher at the university of Leeds, was that “ to go to reasonable speeds you had to move the pedals very fast “; leg muscles do not perform well at such high speeds.

One solution was the high-wheeler, or penny-farthing, whose all-metal frame, gigantic front wheel; rubber tyres and long springy spokes give a fast and comfortable ride. Safety problems made this bicycle an evolutionary dead end. “ My father used to tell me alarming stories about falling off them ” says McNeill Alexander

Minetti's team found that the ‘safety' bikes that superseded the penny-farthing actually needed more work to drive them forward. Their smaller wheels generated a higher resistance with the ground and their primitive chains demanded a lot of legwork. The subsequent invention of pneumatic tyres dramatically reduced the resistance against the road; modern cyclists expand most of their energy battling the wind.

One consequence of this study could be come back for the hobbyhorse, says cycle historian John Pinkerton, one of the study's co-authors. “ The hobby horse would be ideal for getting people who would have knee or hip operations back on their feet,” says Pinkerton. The researchers are currently negotiating with hospitals about this possibility.

TASK'S OF A TYRE

A tyre has several roles to play. Its job is to absorb shocks and provide sufficient grip, respond quickly to steering inputs, and work in tandem with the brakes to bring the vehicle to a safe stop in the shortest possible distance.

A tyre should have minimum rolling resistance to prevent any strain on the engine, so as to affect either speed or fuel economy.

It must also run silently and keep road noise to the minimum.

It must have a slow and even rate of wear and be resistance to the effects of sunlight, fuel, debris and other hazards it encounters on the roads.

A tyre should be able to perform in all conditions and on all kinds of terrain.

A tyre to be good looking and surveys shows that this is one must be string and capable of withstanding heavy loads and a variety of abuse such as hitting kerbed, drivers, etc.

Tyres are also expected to influencing factors in the final choice made by the customers.

WHAT ARE ENVIRONMENT FRIENDLY TYRES?

The JK Tyre, being the pioneers of radial technology in India, have taken the lead on all technological aspects to give you the very best. The eco-friendly range of green tyres is one such step in that direction. The manufacturing of these tyres requires state- of- the- art compound development and research facility. These environment friendly tyres are obtained by using special rubber compounding technology.

The silica is used instead of carbon black -one of the key ingredients a normal tyre, which is not eco-friendly.

The eco-friendly range of tyre help to improve tyre performance, provide better fuel efficiency than normal radial tyres even offer the benefit of low rolling resistance. In fact the JK Tyre range of eco-friendly tyres do not require any special treatment for their maintenance. All one has to do is to wash tyre periodically with mild soap solution to remove dust and mud that might subdue the colour.

Advantage of eco-friendly tyres:

· Superior handling and cornering at high speeds

· Optimized tyre life

· Better dry and wet traction

· Silica-based compound for better fuel efficiency

· Reduced rolling resistance

· Less carbon black

MAIN COMPETITORS IN THE MARKET

SR. NO. COMPANY NAME

1. M.R.F.

2. APOLLO

3. CEAT

4. BIRLA

5. CHINESE (VIVA)

JK TYRE

Ever since its inception it has been JK Tyre's belief in the value of technological superiority that has made it grow by leaps and bounds. This division produces and sells Light Commercial vehicles, Multi Utility Vehicles and Tractors.

The company pioneered Steel Radial Technology in India in 1977 and continues be the industry leader in the industry leader in the Radial segment in India. KJ Tyre is the only Tyre Manufacturer in the country to produce high performance “T” & “H” -rated steel radial tyres.

JK Tyre has consciously followed a policy of continuously modernizing and expanding its tyre manufacturing facilities to retain its edge in the market place.

Our customer base covers virtually the entire original Equipment Manufacturers (OEMs) in India together with Replacement market for four wheeler vehicles, Defence and State Transport Units. Besides India, we have a worldwide base in over 45 countries across all 6 continents.

To keep pace with the market demand as well as technological leadership in Indian market, J.K. Industries acquired Vikrant Tyres Limited, Mysore in 1997.J.K.Industries and Vikrant Tyre limited are the only tyre companies in India to have received all three ISO 9001, QS 9000 and ISO 14001 certificates. This indeed is a true reflection of our commitments to system-oriented approach.

Technical collaboration with M/S Continental AG, Germany, which is among the top five technical tyre manufacturers in the world to keep pace with latest technological developments. To stay at the forefront of technological advancements a state of art Research Industries & Development center,' Hari Shankar Singhania Elastomer and Tyre Research Institute (HASETRI) was set up, which remains the nerve center for providing cutting edge technology. In a short span of time it has emerged as the 17th largest tyre manufacturer in the world an achievement in itself.

BEYOND BUSINESS

Identifying with social issues and contribution to the society has been a philosophy, which has been carried on from the founding fathers. Various institutions set up by the group throughout India in diverse fields of social welfare stand testimony to this philosophy.

Involved with the diverse array of medical and health services, the organization has set up a number of pioneering institutes all over country including super specialty Pushpawati research institutes, New Delhi for liver, renal and digestive diseases, the first of its kind in India.

JK Tyre attaches tremendous value to R&D in its efforts to maintain the high quality of its products and lead the field in innovation. HASETRI, a world-class research and development center is a symbol of this.

The Hari Shankar Singhania Elastomer & Tyre Research Institute (HASETRI) is the very 1st of its kind in India. Established in October 1991, HASETRI has already been recognized under SIRO (scientific and industrial research organization) by the department of scientific and industrial research (SDIR), Govt. of India. And has been acknowledged by the Indian institute of technology (IIT) and other universities for registration leading to higher studies. HASETRI fulfills the research requirements for services related to elastomer and tyre industry.

PLANT LOCATION:

With three plants located in Rajasthan, Madhyapradesh and Karnataka, JK tyre is the largest manufacturer of truck and bus tyre in India. The truck and bus producer accounts for nearly 74% of total tyre business in India, thus giving JK Tyre an undisputed position. Additionally, JK Tyre is the only manufacturer of truck/bus steel radial tyre, and the second largest manufacturer of 4-wheeler tyre in the country.

Also JK Tyre is the largest exported tyre brand form India. It enjoys preferred premium brand status in truck bias market in USA and across many markets in Africa, Middle East and East Asia.

NEW TYRE LAUNCH:

During the year, the company introduced “ tanker lug ” and “ jet haul ” in the truck and bus tyre segment. In the truck tyre category “WL-407” has been launched and developed for a specific target for new car models. JKI also became the 1st tyre company to introduce jeep radial tyres. The company has a 3,500 strong dealer network nation wide. In order to increase its retail push, the company has introduced an innovative “dial a tyre” scheme. Under this scheme mobile vans are at hand to set right problems arising wheels.

STEEL WHEELS:

The ever-growing steel wheelers chain continues to provide cutting edge service to the customer and is a vital last mile interface problem. Several milestones have been crossed during the past year as a part of the network expansion programmes. Some of them are 1st installation of the 3D Alignment equipment at a company franchised in India to service the vehicles.

INTRODUCTION

JK Tyre is one of the leading domestic tyre producers and pioneer in radial tyres in India.

JK Tyre has a presence in truck & bus passenger's cars and tractor tyre segments.

My project, which was given to me, is concerned with consumer's behavior, market share and fitment trend of JK Tyre in truck segment at Meerut and Ghaziabad.

To understand the project it is necessary to know about trucks and tyre specifications, which are filled in their vehicle.

Basically here are two types of truck:

1) 6 Wheeler

2) 10 Wheeler

The examples of trucks are:

TATA 1210

TATA 1613

TATA 1612

Companies like Apollo, Birla, Ceat, MRF & some local player's among with JK Tyre have their presence in the market in the corresponding segment. The range of JK companies of super JK, Track King, Jet miles, Jet Rib, Jet King, Jet Track 39,Jet track 39 DLX, JK DX (Rear)

The tyre sizes, which are filled in these vehicles, are 90.0-20 PR16 OR PR18 for both front and rear tyres.

PRODUCT PROFILE

Jet Rib (front Tyre): -

Features & Benefits

· Aggressive 5-Rib pattern for easy steering

· Computer designed to ensure uniform tread wearing.

· Sides designed to ensure uniform tread wearing.

· Strong casing for dimensional stability, longer life and better casing value.

· Dual compound tread to ensure structural stability and high mileage potential.

· The ultimate Rib tyre for maximum mileage

· Offers best value for money.

· Higher retread ability

JET TRACK (REAR TYRE)

FEATURE AND BENEFITS:

· For load carrying light commercial vehicle.

· Time proven patterns-Reduces lug chips

· Use of specially compounded thread rubber for cooler running and more mileage

· Special bead construction to carry heavy loads

· Special tread design for better handling

· Wider center Rib for higher initial mileage and read life

Renders excellent service and clean casing fetches far better casing

Value.

RESEARCH METHODOLOGY

Research Methodology is a systematized effort to gain new fact and knowledge. The peculiarity of a research lies in its design. First the aim and purpose of research has to be explored. The determination of research methodology is a most important part of it as one has to decide what technique should be adopted. The choice of technique depends upon the scope and the nature of market research.

The determination of technique facilities the research program. Question arise which analysis is relevant information and consequently identifying and solving problems in the field of marketing.

While dealing with project I have tried integrate all possible way to find out customer perception and fitment trend of our brand with the help of customer feedback and observation.

RESEARCH PROCESS

The market research process involves the number of interrelated activities that does not follow particular sequence and often requires few steps ahead. In the project I have carried out an independent survey for the comprehensive study of JK Tyres position in Truck Tyres segment by looking in different brands of tyres used by different customers with the help of fitment survey.

I also carried out a survey by making a set questionnaire for consumers to know their perception about the tyre they are using and why do they prefer that brand. Through the questionnaire I came to know what consumer wants from our brand and what are the main reasons for using or not using out brand.

RESEARCH DESIGN

The research carried out is a descriptive research where the purpose is to ho through an intensive study of the perception of consumers about JK Truck Tyres.

DESCRIPTIVE RESEARCH

Descriptive research includes surveys and fact-finding enquiries of different kinds, to portray accurately the characteristics of particular individual, situation or a group.

DESIGNING OF DATA COLLECTION

In order to get the information I have to depend on the primary data, for that I have done

1) Finding market share

2) Fitment Survey

3) Consumer survey

4)

The methods used for collecting data are;

1) Observation Method

2) Survey Method

3) Questionnaire

4)

All the above stated methods were in order to get the data.

To find the market share we have visited many transport companies, met with the transport owner and then observed more than 1600 fitments.

In fitment survey observation method was used a set of questionnaire which has to be answered by observing the Truck Tyres itself.

On the other hand method (With Questionnaire) was used for consumer contact Survey method was based on personal interview to collect detailed information from the customer. A suitable questionnaire was designed through people were comfortable in answering questionnaire was designed through were comfortable in answering questions orally rather than going through people were comfortable in answering questions orally rather than going through a questionnaire.

SAMPLING DESIGN

After deciding to carry out a field survey, it's time for sample design .The survey was the mixture for both

1) Census Survey

2) Sample Survey

For consumer's contacts census techniques was used. I tried to cover almost all consumers. I have met with 90 customers who have truck vehicles.

For the fitment survey it was not practically possible to cover the entire vehicle, hence sample of 230 trucks has been taken.

SWOT ANALYSIS

1) Strength

2) Weakness

3) Opportunity

4) Threats

STRENGTH

1) JK Tyre has a renowned name.

2) JK Tyre has one its own R & D center “HASETRI”

3) A lot of quality awards are their associated with JK Tyre ISO 9001, ISO 14001 and ISO 9002

4) JK Tyre is India's only tyre super brand.

WEAKNESS

1) After sale service is good enough.

2) Schemes are not attractive.

3) Consumer's perception is not strong regarding its performance.

4) Relation of dealers with customers is not good.

OPPORTUNITY

1) Lot of potential in the Truck Tyre segment.

2) JK Tyre should try to concentrate on a single aspect of low cost tyre with good quality

3) More consumer's awareness should be needed, as JK is one of the oldest tyre manufacturing companies, as new companies are more focused on advertising.

4) JK Tyre should try to capture its lost position by giving more advantages to its customer.

THREATS

1) A good numbers of competitors are there in the tyre industry.

2) Tyre companies like Apollo and MRF are stressing on a single agenda, improving quality of tyres.

3) Apollo is totally concentrating on after sales service, while Ceat is concentrating on low price.

4) JK Tyre's major competitors in the market like Apollo, MRF, Ceat and Birla are doing aggressive advertising and promoting their products

FITMENT TREND OF TRUCK TYRES

Fitment survey is conducted with the objective of knowing the position of different companies and their brands along with JK that are get fitted in the Truck tyres.

The trend of the tyres are get fitted, company wise as well as Brand wise according to the Fitment Survey for both Front & Rear are as follows: -

I have taken data of 230 trucks, these include 160 six wheelers and 70 ten wheelers. It means 460 front and 1200 Rear Fitment.

COMPANY WISE FITMENT (IN FRONT TYRES)

MEERUT

Apollo: 29.12%

JK: 14.10%

Birla: 20.16%

Ceat: 18.14%

MRF: 10.08%

OTHERS: 08.40%

MEERUT

Company wise front fitment:

COMPANY WISE FITMENT (FRONT)

MEERUT

Apollo: 19.12%

JK: 14.10%

Birla: 20.16%

Ceat: 18.14%

MRF: 10.08%

OTHERS: 08.40%

MEERUT

COMPANY WISE FITMENT (FRONT)

COMPANY WISE FITMENT (IN FRONT TYRES)

GHAZIABAD

Apollo : 29.42 %

JK : 20.16 %

Birla : 10.44 %

Ceat: 17.18 %

MRF : 14.36 %

OTHERS : 08.64 %

Company wise front fitment Ghaziabad

FRONT TYRES

COMPANY WISE FITMENT (IN FRONT TYRES)

GHAZIABAD

Apollo : 29.42 %

JK : 20.16 %

Birla : 10.44 %

Ceat : 17.18 %

MRF : 14.36 %

OTHERS : 08.64 %

COMPANY WISE FITMENT (IN FRONT TYRES)

BRAND WISE FITMENT (IN FRONT TYRES)

MEERUT

KZ-77R

9

AMAR

30

JET TRAK

5

TI-RIB D

8

JET RIB

2

TRAK KING

15

SUPER MILER XB

7

BT-339

13

HCL SUPER+

6

CARGO MILER

4

BT-336

2

HAULUG

5

FM SUPER

10

FM 78

14

FLEET KING

1

FM SLEEK

2

SUPER MILER

4

SUPER MILER 99

2

RIB XL

2

SUPER LUG 99

2

MODI CONTINENTAL

2

BT-369

6

AT RIB

3

XT-7

7

SAMSON

1

SUPER TRAK KING

2

LUG XL

1

SUPER LUG 78

1

ROAD MILER

4

PET-43

1

BT-112

2

BT ULTRA

2

MILE XL

1

TRAK LUG

2

TARZEN

1

LUG MILER

1

BRAND WISE FITMENT (IN FRONT TYRES)

MEERUT

BRAND WISE FITMENT (IN FRONT TYRES)

MEERUT

BRAND WISE FITMENT (IN FRONT TYRES)

GHAZIABAD

KZ-77R

12

AMAR

64

AT-RIB

1

XT-7

8

JET TRAK

5

JET RIB

1

TRAK KING

22

FLEET KING

14

SUPER TRAK KING

1

BT-339

10

BT-369

4

ROAD MILER

4

SUPER MILER XB

15

SUPER MILER

8

SUPER MILER 99

12

HCL SUPER

2

FM SUPER

11

BETAL

1

LOADER LUG

1

MASTER MILER

3

JET MILER

8

CHIN-B15N

1

SUPER RIB

3

SUPER MILER SED

3

SUPER MILER 95

2

GOOD YEAR

1

FM-78

21

FM SLEEK

3

RIB XL

10

SUPER MILER YB

5

CR 952

3

VIVA

3

RIB TURBO

1

AT-LUG

1

SUPER BT-1

1

BT MAX

1

M-77

2

THE LUG

2

BRAND WISE FITMENT (IN FRONT TYRES)

GHAZIABAD

COMPANY WISE REAR FITMENT

GHAZIABAD

Apollo : 28.50 %

JK : 18.20 %

Birla : 07.40 %

Ceat : 10.70 %

MRF : 19.00 %

OTHERS : 16.80 %

COMPANY WISE REAR FITMENT (GHAZIABAD)

Company wise fitment (In Rear Tyres)

GHAZIABAD

Apollo : 28.50 %

JK : 18.20 %

Birla : 07.40 %

Ceat : 10.70 %

MRF : 19.00 %

OTHERS : 16.80 %

COMPANY WISE FITMENT IN REAR TYRES

GHAZIABAD

COMPANY WISE FITMENT IN REAR TYRES

MEERUT

Apollo : 27.26 %

JK : 13.54 %

Birla : 21.74 %

Ceat : 16.43 %

MRF : 12.08 %

OTHERS: 08.95%

COMPANY WISE FITMENT IN REAR TYRES

MEERUT

COMPANY WISE FITMENT IN REAR TYRES

MEERUT

Apollo: 27.26%

JK: 3.54 %

Birla: 21.74%

Ceat: 16.43%

MRF: 12.08%

OTHERS: 08.95%

Company wise fitment (In Rear Tyres)

MEERUT

BRAND WISE FITMENT (IN FRONT TYRES)

GHAZIABAD

SARAT

1

KZ

64

AMAR

3

STAR LOAD XD

2

HAULUG

38

SUMOLUG

6

XT-7

125

CL-935

5

SUPER RIB

1

XT-7 GOLD

11

JET TRAK

89

JET RIB

2

TRAK KING

2

CHAMPION

11

SUPER TRAK KING

1

PET-43

5

T-RIB D

1

RD SUPER

10

SUPER LUG XL

3

BT-113

2

JET KING

13

BT-MAX

2

SAMSON

8

TARZON

24

BT-ULTRA

2

BT-112 XL

12

STAR LUG

4

SUPER MILER XB

2

SUPER MILER YB

6

SUPER LUG 50

68

SUPER MILER

6

SUPER MILER 99

2

SUPER LUG 78

4

JET MILER

1

LUG MILER

9

THE LUG

4

SUPER MILER SED

2

SUPER MILER 95

1

LOADER LUG

15

SUPER LUG

7

HCL SUPER

19

TRACTION

2

VIK-LION

2

FM-78

3

JET SPEED 112

4

RIB XL

38

MILE XL

7

JET XTRA

4

T-LUG

2

TISON-D

1

CHINEX CL-35

1

HI MILER

2

WINNER

4

CR-95

2

VIVA

6

SIAM

16

SUPER RANGER

13

GUIDE STONE

2

XT-9 GOLD

2

SUPER HERCULUS

4

LOAD STAR

1

BRAND WISE FITMENT (IN REAR TYRES)

GHAZIABAD

BRAND WISE FITMENT (IN REAR TYRES)

MEERUT

XT-9

2

KZ

18

AMAR

1

SUPER HERCULUS

2

HAULUG

38

AT RIB

4

LOAD STAR

2

XT-7

62

CHAPION

15

AT LUG

2

XT-7 GOLD

4

JET TRAK

36

JET RIB

1

TRAK KING

2

SUPER TRAK KING

1

PET-43

2

JET KING

7

STAR LUG

2

JET SPEED

10

T-LUG

2

BT 339

4

BT-880

6

BT MAX

6

SAMSON

39

TARZON

14

BT-ULTRA

8

BT-112 XL

15

TISON-D

4

BT-113

4

SUPER LUG 50

31

SUPER MILER

1

SUPER LUG 78

6

LUG MILER

6

LOADER LUG

3

SUPER LUG 90 PLUS

10

SUPER LUG XL

3

HCL SUPER

34

FM SUPER

1

FM 78

2

RD SUPER

2

LUG XL

26

MILE XL

2

LUG PLUS

14

ZING

6

SUPER RANGER

2

HCL 80 PLUS

2

CL-935

2

HI MILER

5

WINNER

8

VIVA

6

BRAND WISE FITMENT (IN REAR TYRES)

MEERUT

CONSUMER PERCEPTION ABOUT TRUCK TYRES

Ranking of tyre companies and their brands on overall basis in this region according to the customer's (Transporter) perception for both the front and rear tyres are as follows:

Company Wise Consumer Preference (In front tyres)

COMPANY NAME

1) APOLLO

2) JK TYRE

3) BIRLA

4) CEAT

5) MRF

6) KAIZEN

7) CHINESE

8) ASIAN

9) WINNER

10) GOODYEAR

BRAND WISE CONSUMER PREFERENCE (IN FRONT TYRES)

BRAND NAME

1. AMAR

2. TRAK KING

3. FM 78

4. FM SUPER

5. KZ 77 R

6. BT 369

7. SUPER MILER XB

8. BT 369

9. SUPER MILER 99

10. RIB XL

COMPANY WISE CONSUMER PREFERENCE (IN REAR TYRES)

COMPANY NAME

1. APOLLO

2. BIRLA

3. JK TYRE

4. MRF

5. CEAT

BRAND WISE CONSUMER PREFERENCE (IN REAR TYRES)

BRAND NAME

1. XT 7

2. JET TRAK

3. SUPER LUG 50

4. KZ

5. HAULUG

6. LUG XL

7. SAMSON

8. HCL SUPER

9. BT 112 XL

10. ASWIN

11. SUPER RANGER

12. LOADER LUG

13. JET KING

14. XT 7 GOLD

15. CHAMPION

CONCLUSION

After surveying and analyzing the truck tyre market at Meerut and Ghaziabad region, it is evident that Apollo has the largest share as well as consumer preference followed by BIRLA JK MRF and CEAT.

On the basis of fitment survey in MEERUT it was found that in the front tyre segment Apollo has the largest market share of 30.00 %followed by Birla 20.00 % Ceat 18.75 % JK 15.00 % MRF 10.00 % in six wheeler segment and in TEN wheeler segment Apollo has the largest market share of 20.00 % followed by Ceat 22.67 % Birla 16.33 % MRF 13.33 % JK 12.00 %

On the basis of fitment survey in GHAZIABAD it was found that in the front tyre segment Apollo has the largest market share of 36.17 % followed by MRF 21.33 % JK 12.50 % Ceat 11.50% Birla 6.83 % in six wheeler segment and in TEN wheeler segment JK has the largest market share of 28.25 % followed by Apollo 17.25 % MRF 14.50 % Ceat 14.00 % Birla 7.50 %.

The brands, which have most of the share, are AMAR TRAK KING FM 78 and FM SUPER.

In the Rear segment, Apollo dominates the market. In MEERUT Apollo has the largest market share of 35.00 %followed by% Ceat 18.30 % Birla 18.30 % JK 13.30% MRF 8.30% in SIX wheeler segment and in TEN wheeler segment Birla has the largest market share of 25.00 % &20.85 %followed by Apollo 25.00&23.35% JK 15.80 % &9.15 % MRF 13.30% &15.00 % and Ceat 10.00 % &20.00 % in middle axle and dummy axle respectively.

Now In GHAZIABAD Apollo has the largest market share of 36.50 %followed by MRF 22.25% JK 11.25 % Ceat 10.00 % Birla 6.00 % in six wheeler segment and in TEN wheeler segment JK has the largest market share of 30.00 % &24.38 followed by Apollo 16.25 &20.00 % MRF 13.75 % &15.00 % Ceat 12.50 % &10.62 % and Birla 8.75 % &8.75 % in middle axle and dummy axle respectively.

The reason behind the dominance of Apollo in the rear segment is due to the presence of its brands XT-7, JET TRAK of JK tyres at First and Second place. Third, Fourth and Fifth place are occupied by SUPER LUG 50, KAIZEN and HAULUG respectively.

Every human being have different likings and disliking in the same way every consumers like one or another brand which suits his requirement some like JK Tyre and some like Apollo or other brands, during the consumer contact I found out that the consumer's preferences are not different from the fitment trend, in summarizing the opinion of the consumer in both front and rear segment they have placed Apollo at the first place followed by the JK, BIRLA, MRF and CEAT.

According to the consumer transporters whom I met during the survey, the JK tyre is lagging behind in some aspects and;

The TOP 3 reasons for LOW FITMENT / BRAND EQUITY of JK Tyre are as follows:

· Dealers Approach

· Customer Relationship

· Fast wear and Retreading Problem.

The dealers approach, in the sense that dealers of other companies like Apollo, Ceat are giving tyres on credit to customers as the customer wants because every customers can not purchase on cash, so it is obvious that the customer will buy the tyre which is available on credit and they will pay the money in installments. One more point that I have noticed that dealers generally do not push the customers to buy our tyre does for other brands.

One of the important thing which I have noticed that many customers to whom I met have used JK Tyre but now they have left using our brand owing to certain reasons like claim policies have made a wrong impression about the JK Tyres.Moreover our company is lagging behind in obtaining, maintaining and retaining the relationship with the customer. The company is not interested in taking the feedback of the consumer time to time, which is very valuable in this cutthroat world of competition.

The customer to whom I have met suggested that in JK Tyre, Problem of fast wears is there and retreading of tyres is also not possible after the wear.

RECOMMENDATIONS

The company should invest more in retaining the old customer and obtaining the new customer &maintaining the relationship for the long-term profit. Moreover there should be investment in publicity and advertising, because now days it is necessary to get into the minds of customers. Advertisement through the media like banners, newspapers, radio, seminars, annual meetings should also be done.

· The company should make aware the dealers about the advertisements and changes in the products.

· The company's claim policy should be improved to enhance the sales and overall image of the company.

· Dealer's network needed to be strengthened more, for the regular and uninterrupted supply of tyres

· There should be some promotional campaigns like discount and some attractive prizes, to gain consumers interest in the product.

· The dealers should provided with incentive like credit facility and T-Shirts & caps or other gifts with JK written on it which they distribute to consumers.

· Keep constant communication with customer

.

· Respond as quickly as possible for all enquiries received however unimportant those enquires are from the organization's point of view.

· Come forward readily and quickly to compensate any loss faced by the customer.

· Make the products available everywhere, every time.

· Give product related educational programmes free of cost.

· Develop opportunities to interact with lost customers. Assure your best attention to them always. Remember generally, customer one lost is lost forever.

· Be genuine in your attempts to build & maintain relationship with customer.

· Be extremely careful while rejecting a customer's request, make him feel under what circumstances you did so and establish that you have taken all care to accommodate his request.

· Formation of customer club is another way to promote relationship. These clubs would focus a sense of mutual belonging, understanding and sharing of common problems, and emotions. An ideal customer club can act as a bridge between organizations and the customers.

BIBLIOGRAPHY

1. MARKETING MANAGEMENT -BY PHILIP KOTLER & RAMASWAMY

2. CUSTOMER RELATIONSHIP MGMT.-H. PEERU MOHAMED

3. RESEARCH METHODOLOGY- BY C.R. KHOTARI

4. WEBSITES USED:-

· WWW.JKTYRE.COM

· WWW.GOOGLE.CO.IN

TRANSPORTER

TRANSPORT CO.

CONTACT NO

PLACE

CATEGORY

Mr.Rajendra Singh

Gagan Road lines

2856765

GHANTAGHAR

C

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27340345

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2853512

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2853891

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Mr. Jagat Sharma

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9818672609

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Mr. Promod Mishra

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2856143

GHANTAGHAR

C

Mr. Om Prakash

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2853717

GHANTAGHAR

C

Mr. B.K.Sharma

Ghaziabad Western Tr. Co.

2856700

GHANTAGHAR

C

Mr. Ashok

New Jassar Tr. Co.

2856464

GHANTAGHAR

C

Mr. Vinod Taneja

Hariom Cargo Movers

2730345

GHANTAGHAR

C

Mr. Parwesh Rastogi

Buland Gupta Tr.Co

2853561

GHANTAGHAR

C

Mr. Salake Chandra

Kele Crane service

28561562

GHANTAGHAR

C

Mr. Yogendra

Janta Road lines

2856830

GHANTAGHAR

C