CHAPTER- 1

INTRODUCTION

Ø Purpose and scope of study

Ø Research Objective

Ø Key Research Area(KRAs)

Ø Research Methodology

Ø Limitation of the Study

Ø Company Profile

Purpose and scope of the study

To understand the whole area of IMT Manesar which include the industries, the residential societies, villages around, government and private Banks, the labours living in there, police station, food joints, fuel vendors, taxi vendors, food vendors, tempo vendors etc…

RESEARCH OBJECTIVE

ITC's purpose was to have the detailed knowledge of IMT Manesar before shifting their corporate house there.

  1. It wanted to learn about the industries around its building in sector 5, for e.g. the business they deal in, number of labours working there, turnover of the company, their customers , attrition rate, satisfaction level ,absenteeism rate, conveyance facilities to the employees, working hours, area of the company, problems faced by them etc...
  2. The company wanted to have a full knowledge of the residential area(sector 1) for e.g. the land rates, the price of 2,3,4 B.H.K. flats, number of developers coming up with residential projects.
  3. They also needed the details of the villages bordering Manesar.
  4. I was also asked to get the details of the government and private banks in Manesar where they could go in for a corporate salaried account.
  5. The behaviour of the labours was also required to be studied.
  6. The number of different food joints running there.
  7. Fuel vendors from where the company could get a supply of diesel.
  8. The company also wanted to fix a local taxi vendor to meet their daily taxi requirement.
  9. I was also required to visit the police station of that area.

Key Research Areas (KRAs)

The Key information areas (KRAs) to be covered under this project are:-

The key research area in my project is the study of the whole of IMT Manesar

  1. The detailed study of the industries in sector 5 by meeting their HR or Admin. Managers.
  2. The residential society of IMT Manesar(sector 1)
  3. Government and private banks.
  4. Food joints
  5. Taxi vendors
  6. Govern departments like hospitals, police stations

Research Methodology

The methodology used for the project is more of a traditional way. I have to visit the various industries personally and have an interaction with the managers concerned, I ask them questions from the pre-set questionnaires, this will help me in knowing every in and out of the industries to a great extent. Talking about the government sector, there again I need to meet a senior level employee and ask them questions from the pre-set questionnaire. I have set questionnaire for every sector that I would be visiting i.e. for private sector employees (the HR managers), government sector (police officials, sarpanchs, govt. doctors, govt. banks, etc.). Questionnaire for property dealers, food joint managers, labour providers, transport unions etc...

Data Collection Method

Means adapted

Primary means

The data collected during this project is mostly through primary means i.e. I personally met the concerned people whom I was supposed to meet.

Secondary means

Though not much of emphasis was paid on the secondary means of data collection, but it was through the internet that I got the details of the history of ITC and its lifestyle division.

Questionnaires

The most important means of primary data collection was through questionnaires.

Limitation of the study

Ø Had to stick to primary data only as many of the companies there do not have their official website also

Ø The study was limited to Manesar

Ø There was no conveyance facility provided by the company or else I would have been able to cover a vast area

COMPANY PROFILE

HISTORY AND EVOLUTION

ITC was incorporated on August 24, 1910 under the name Imperial Tobacco Company of India Limited. As the Company's ownership progressively Indianised, the name of the Company was changedfrom Imperial Tobacco Company of India Limited to India Tobacco Company Limited in 1970and then toI.T.C. Limited in 1974. In recognition of the Company's multi-business portfolio encompassing a wide range of businesses - Cigarettes & Tobacco, Hotels, Information Technology, Packaging, Paperboards & Specialty Papers, Agri-business, Foods, Lifestyle Retailing, Education & Stationery and Personal Care - the full stops in the Company's name were removed effective September 18, 2001.The Company now stands rechristened ‘ITC Limited'.

The Company's beginnings were humble. A leased office on Radha Bazar Lane, Kolkata, was the centre of the Company's existence. The Company celebrated its 16th birthday on August 24, 1926, by purchasing the plot of land situated at 37, Chowringhee, (now renamed J.L. Nehru Road) Kolkata, for the sum of Rs 310,000. This decision of the Company was historic in more ways than one. It was to mark the beginning of a long and eventful journey into India's future. The Company's headquarter building, ‘Virginia House', which came up on that plot of land two years later, would go on to become one of Kolkata's most venerated landmarks.

Though the first six decades of the Company's existence were primarily devoted to the growth and consolidation of theCigarettes and Leaf Tobacco businesses, the Seventies witnessed the beginnings of a corporate transformation that would usher in momentous changes in the life of the Company.

In 1975, The Company launched its hotel business.

In 1979, ITC entered thePaperboards business.

In 1985, ITC set up Surya Tobacco Co. in Nepal as an Indo-Nepal and British joint venture.

In 1990, ITC acquired Tribeni Tissues Limited, a Specialty paper manufacturing company and a major supplier of tissue paper to the cigarette industry.

Also in 1990, leveraging its agri-sourcing competency, ITC set up theAgri Business Divisionfor export of agri-commodities. The Division is today one of India's largest exporters.

In 2000, ITC forayed into the Greeting, Gifting and Stationery products business with the launch of Expressions range of greeting cards. A line of premium range of notebooks under brand“Paperkraft”was launched in 2002.

ITC also entered the Lifestyle Retailing business with theWills Sportrange of international quality relaxed wear for men and women in 2000. The Wills Lifestyle chain of exclusive stores later expanded its range to includeWills Classic formal wear(2002) andWills Clublife evening wear(2003). ITC also initiated a foray into the popular segment with its men's wear brand,John Players, in 2002. In 2006, Wills Lifestyle became title partner of the country's most premier fashion event -Wills Lifestyle India Fashion Week

Wills Lifestyle had a range of formals for men and a line of western wear for the working woman. Over the years, the company has added new lines of evening wear, sportswear, designer wear, fragrances and accessories.

But the business, which comes under ITC's fast-moving consumer goods division (2008-09 turnover Rs 18,129 crore or Rs 181.29 billion, inclusive of taxes), is small ten years later. Atul Chand, chief executive of ITC's lifestyle retail business division, indicates that the turnover of Wills Lifestyle could be around Rs 200 crore (Rs 2 billion):

“We have 10 per cent of the premium apparel retail market which is around Rs 2,000 crore (Rs 20 billion) in size.” Another Rs 150 to 200 crore comes from its value-for-money brand, John Players, which retails from 225 stores in the country.

Chand's division - Wills Lifestyle plus John Players - thus contributes a little over 2 per cent of ITC's FMCG business. All told, the branded apparel market in the country is worth Rs 10,000 crore (Rs 100 billion) per annum - ITC's share is therefore not more than 4 per cent.

ITC's Lifestyle Retailing Business Division has established a nationwide retailing presence through its Wills Lifestylechain of exclusive specialty stores.Wills Lifestyle, the fashion destination, offers a tempting choice ofWills Classicwork wear,Wills Sportrelaxed wear,Wills Clublifeevening wear, fashion accessories andEssenza Di Wills- an exclusive range of fine fragrances and bath & body care products andFiama Di Wills- a range of premium shampoos and shower gels.Wills Lifestylehas also introducedWills Signaturedesigner wear, designed by the leading designers of the country.

With a distinctive presence across segments at the premium end, ITC has also established John Players as a brand that offers a complete fashion wardrobe to the male youth of today

ITC's Lifestyle Retailing Business has won numerous awards for its quality, marketing and product excellence:

* LRBD has won severalImages Fashion Awardsover the years:

2009:Most admired Fashion Brand of the year - Fashion Forward -Wills Lifestyle

2007:Most Admired Fashion Campaign -John Players

2005:Most Admired Shirt Brand of the Year -John Players

2004:Rising Star Brand of the Year -John Players

2003:Most Admired Exclusive Brand Retail Chain of the Year -Wills Lifestyle

2002:Most Admired Women's Wear Brand of the Year -Wills Sport

2001:The Most Admired Brand Launch of the Year -Wills Sport

The Most Admired Exclusive Brand Retail Chain of the Year -Wills Lifestyle.

* “Retailer of the Year (Fashion and Lifestyle)”
Award at Reid & Taylor Awards for Retail Excellence in 2011

* “Best Retail Marketing Campaign of the Year”Award at Reid & Taylor Awards for Retail Excellence in 2011

* Award for Customer and Brand Loyaltyin Retail Sector category at the 4th Loyalty Summit, 2011

* Retailer of the Year Awardto Wills Lifestyle in Fashion & Lifestyle category atAsia Retail Congress 2008.

* Wills Lifestyle rated amongst thetop 5 Luxury brandsin the country in aGlobal Luxury Survey conducted byTIME Magazine.

* Front runner Award - 2007to Wills Lifestyle in the Retail category byReal Estate Observer & Trammel Crow Meghraj.

* Super brand 2006 awarded to Wills Lifestyleby the Super brands Council of India.

* The “Best Supply Chain Practices Award 2006”for time-effective and cost-efficientLogistics management in Organized Retail. The awards were organized by Retailers Association of India (RAI) in association with ITW Signode - the International leaders in packaging solutions.

* The Division'sProduct & QualityTesting facilities were awarded the prestigious accreditation by theNational Accreditation Board of Laboratories of the Department of Science and Technology, GOI (affiliated to the International Laboratories Accreditation Cooperation - Geneva) in 2006. This accreditation is awarded after rigorous procedures confirmed that LRBD's Testing facilities truly conform to international standards in terms of quality and technical competence. The Division also obtainedISO 9001:2000certification in the area of Receipt, Storage & Distribution of Merchandise / Finished Goods byDet Norske Veritas, Netherlands.

* NID Awards for Design ExcellenceforBest Packaging Design In The FMCG Category forJohn Players.

* Award for Customer and Brand Loyaltyin Retail Sector category at the2nd Loyalty Summit.

Members of the LRBD:

A Chand

Divisional Chief Executive

Riaz Ahmed

Member & Secretary

S Roy

Member

K Bose

Member

M Rastogi

Member

R Kaicker

Member

COMPETITIOR BRANDS OF WILLS LIFESTYLE:

  1. Van Heusen Market share:- 30%
  2. Louis PhilippeMarket share:- 15%
  3. Allen SollyMarket share:- 14.5%
  4. LevisMarket share:- 10%
  5. United Colors of BenettonMarket share:- 11%
  6. Color PlusMarket share:- 12%

Competitor brands of WILLS

CHAPTER- 2

Methodology

Ø Marketing Research

Ø Marketing Research Process

Ø Types of Marketing Research

Ø Advantages and Disadvantages

Ø Research Tool Adopted

Marketing Research

Marketing research is the function that links the consumer, customer, and public to the marketer through information - information used to identify and define marketing opportunities and problems; generate, refine, and evaluate marketing actions; monitor marketing performance; and improve understanding of marketing as a process. Marketing research specifies the information required to address these issues, designs the methods for collecting information, manages and implements the data collection process, XXXnalysed, and communicates the findings and their implications.”

Market researchandmarketing researchare often confused.‘Market'research is simply research into a specific market. It is a very narrow concept.‘Marketing'research is much broader. It not only includes ‘market' research, but also areas such as research into new products, or modes of distribution such as via the Internet.

Basic steps of Marketing Research Process

1. Problem Identification and Definition

This is the introductory phase of the marketing research process. Basically, it involves a clear and precise understanding of the problem at hand. It is crucial that the research team identifies, understands and defines the problem in its entire capacity, as it affects all the subsequent activities involved in the research process. Research teams make use of customer feedback, internal and external data reports, sales graphs, purchasing patterns, etc, to come up with an accurate problem definition.

2. Designing a Proper Approach

The next step is to come up with a near-flawless approach which is aimed at solving the identified problem. During this process, the research team/person has to XXXnalyse and examine a variety of factors such as the company's targets, goals and objectives, financial resources, skill sets, manpower, industry environment, changing business trends, etc.

3. Developing the Actual Research Design

This is the decisive step of the marketing research process. The research design is the very fulcrum of the entire marketing research process. The solidity of the research design alone decides the success or failure of the research program to a large extent. Naturally, this step is the most time-consuming of all the steps and it needs careful thinking and precise execution. Different activities involved in this process include feedback analysis, qualitative and quantitative analysis, preparing questionnaires as well as sampling of data and processes.

4. Data Collection and Survey

This process mainly involves a lot of field-related work activities such as outdoor interviews, survey campaigns and feedback sessions which are done by specially assigned data collection agents or field agents. Data collection and surveying is also implemented by means of Internet surveys, group discussions, and mail surveys.

5. Data Structuring and Analysis

Once the data collection and surveying activities have yielded sufficient and relevant data, it is time to systematically organize the data so that it can be interpreted and XXXnalysed by decision makers.

6. Report Generation and Presentation

All the effort that goes into designing an approach, developing a research design, collecting data and finally XXXnalysedXXX the data, completely goes waste, if the findings and the results are not presented properly. It is imperative that the whole marketing research project be properly documented and accounted for. The entire purpose of the research campaign is to enable the higher management to make informeddecisionswhich will benefit the progress and the sales of the concerned product or service. Hence, it is crucial that the research findings be presented accurately, clearly and relevantly.

Types of Market Research

There are two methods of conducting market research: primary research and secondary research. The choice of the method depends on the research objectives.

1) Primary Research

In primary research, data is collected directly from the source. For example, if the objective of the research is to understand the demand of a particular product, then collecting feedback directly from the customer by talking to them is called primary research. Primary research involves the collection of crucial data via interviews,surveysor focus group sessions. It's time consuming and expensive. However, it is suited for gathering specific data. Primary research can be further categorized into the qualitative and the quantitative type.

Quantitative Primary Research: This type of primary research involves the collection of numerical data via surveys. The most frequently used quantitative technique is the ‘market research survey'. The numerical or quantitative information obtained is then statistically XXXnalysed. Such surveys comprise of questionnaires with closed ended questions. In a close ended question, a respondent is needed to answer by ticking one of the options given.

Qualitative Primary Research: This type of research involves gathering data via interviews or focus group sessions. In this type, open ended questions are included. This means the questions cannot be answered with a yes or a no. They include in-depth interviews, wherein a trained executive interviews one or more respondents. The interviewer may carry out the interview on a one to one basis, with two, triad or even 4-5 respondents. Such open ended interviews enable the researcher to receive data about the likes-dislikes, requirements, positive-negative feedback, trends and emotional motivators of the primary market.

2) Secondary Research


In secondary research, the analysis of information that has been collected for some other purpose is carried out. This means, that secondary research is carried out by gathering data from sources such as government publications, libraries, internet, magazines, chambers of commerce, etc. The data required may be in the form of demographic or statistical data, set of articles or some studies.

Advantages of marketing research

Ø It indicates opportunities for products and market development, a company can then decide on the production, sales and production plans after identifying the opportunities.

Ø It provides a basis for sound, market led decision making by providing information to reduce uncertainty.

Ø Marketing research enables an organization to match their products or services to the requirements of the consumers or market.

Ø Research enables advertising to be tested during a campaigns development or prior to launch to ensure its effectiveness, and after launch to measure the success of the media used.

Ø It also enables product ideas to be tested without expenses of lunching to the market; this can be a change in service, product or design.

Ø It also provides objective explanation for success and failure in the market.

Disadvantages of marketing research:-

Ø Lack of cash: - Financial constraints may limit the amount of research activity, leading to erroneous conclusion. Some times research activities are put on hold before they are completed due to lack of funds.

Ø Haste:-Many companies and firms attempt to do too much in such a little time, they end up taking shortcuts and some times use out of date secondary data which produces wrong results.

Ø Inappropriate methodology:-Research methods can be distorted by errors in project design, sampling techniques, lack of understanding by subject and interview bias.

Ø Inexperience in data analysis: - Some mangers that are not experienced in analyzing and interpreting research data may only look for the information they want to see from the research data and hence neglect a whole lot of important data.

Ø Wrong information: - Sometimes, some people due to different reasons can give wrong information to the interviewer which will produce wrong results.

Ø Seasonality:-There are some products which are only consumed by seasons, making a research about such products in a different season will produce wrong results.

Research Tools Adopted

Structured interviews

A questionnaire was prepared for every department that was required to be covered, their feedback was recorded and then finally analysed.

CHAPTER- 3

Research details

® About Manesar

® Industry visits

® Banks visited

® Police station visit

® Taxi vendor

® Food joints

® Residential societies

Manesar?

Manesar is situated at the northern edge ofAravalimountainranges.

TheIMT Manesaris located at 28 22′north latitudes and 76 57′ east longitudes

View of Aravalli

Manesaris a fast growing industrial town inGurgaon districtof the State ofHaryanain India, and is a part of theNational Capital Region(NCR) ofDelhi.It has transformed from a sleepy village to one of the fastest growing townships in India. It is an upcoming area of NCR. Some of the developers have added a new tag toManesarcalling it as `New Gurgaon'.Proximity to political nerve center -Delhihas also led the government to establish headquarters of some institutes of national importance here like theNational Security Guards(and its training center), National Bomb Data Centre and National Brain Research Centre.

More than 100,000 people go to work in Manesar from adjoining places. The Gurgaon-Manesar Master Plan projects the population of 37, 00,000 by 2021.It has many factories, offices, hotels and educational institutes. There are several sightseeing spots around the area, some overlapping withGurgaon. Manesar is 32km from IGI Airport and has some of the best urban infrastructure in northern India. Located on NH 8, the area is well connected withDelhi,Jaipur,AhmadabadandMumbai; air connectivity is equally good.

Villages in Manesar

Fakarpur, Mokalwaas, Khardi, Baslambi, Pukharpur, Kukudurla, Fazilwaas, Sahrawan, Kaasan, Kukdurla, Khoo and Handladungarwaa, naharpur, Manesar gaon, kaakraolla gaon

DEVELOPMENTS

The sustained demand from the IT and IteS sector has resulted in Sector 8 of IMT, Manesar emerging as a “Next Generation IT-IteS Destination”

Kundli-Manesar-Palwal Expressway

The construction work for 135.6km long Delhi Western Peripheral Expressway, also known as theKundli-Manesar-Palwal Expressway, is going at full swing.Kundli-Manesar-Palwal (KMP) expressway was planned to become operational by June 2009 but may not be ready before 2011. Delhi will be relieved of the congestion of heavy night traffic. The expressway will act as a bypass for the night vehicles.

The 135-km long Kundli-Manesar-Palwal (KMP) Expressway in Haryana, also known as the Western Peripheral Expressway, has been divided into three packages of 45km each. Three major camps at Kundli, Manesar and Palwal have been established, supported by three ancillary camps at Jassoure Kheri, Badli and Taoru.Four flyovers have been proposed at places where the expressway will cross national highways, namely, NH-1, NH-10, NH-8 and NH-57. Sixteen overpasses and underpasses at crossings on state highways and major district roads; seven overpasses, nine underpasses and 27 underpasses at crossings on village roads; and 33 agricultural vehicular underpasses, 31 cattle crossing passages, 61 pedestrian crossing passages, four railway over-bridges, 18 major and minor bridges, cross drainage works (culverts) at 292 locations, and two truck parking and four bus bays will also be constructed.

Economy

The reasons for Manesar's popularity are not hard to find. “It is located onAhirwalbelt on the mainJaipur-Delhihighway and is extremely well-connected to Delhi. Theinternational airportis just 32km away, whileConnaught Placeis 45km. It takes about an hour and a half to reach Connaught Place,”

“Besides the location, the other attractive feature of Manesar is that it has the bestinfrastructureand is far ahead of other industrial townships in this respect. Any investor who comes to visit the site is impressed with the systems that have been put in place. Unlike other state corporations, which give the work of developing infrastructure to their own government bodies, we floated global tenders for everything. The best names in the industry bid for them and as a result what we have today is world class infrastructure.” Sector-1 measuring about 250acres (1.0 km2) of land, located on the left hand side of National Highway -8 while travelling from Gurgaon towards Jaipur is ear -marked for industrial housing, which will cater to the requirements both for Executive Housing and Non-Executive Housing. The Non-Executive Housing is planned to be developed following the group housing norms. The complex has the residential facilities with convenience shopping, schools and health facilities along with other necessary social infrastructure.

Manesar is indeed a city in the making. Ever since the HSIDC took over the project in June, 1997, work has been going on at a furious pace., The well-laid-out roads (minimum width: 15metres), sewerage treatment and disposal plant, state of the art power house and water supply systems with elegant production house buildings and landscaped gardens are not only a visual treat but also a reflection on the careful planning that has gone into crafting a township out of the nearly barren foothills of the Aravalli. “We are undertaking a major exercise in making Manesar as green as possible. Over 40 different varieties of tree saplings have been selected for plantation here and most of the plantation work is near completion. It will truly be a green industrial estate”, say HSIDC General Manager, “Besides”, he says, “We have provided for a 50-metre-wide green belt on both sides of the national highway and it will act as the lungs of this industrial city HSIDC has acquired 1,736acres (7.03 km2) land at Manesar to set up the industrial Model Township. After taking over the possession of the land, HSIDC has allotted about 110acres (0.45 km2) land to vendors of MUL,Gurgaonand others in sector-3. The vendors are in the process of starting constructions of their industrial units. HSIDC has already started development of necessary physical infrastructure for these allotted a limited scale.

About 1,750acres (7.1 km2) of land has been fully developed and allotment of sites has been done with a view to catering to a wide spectrum of target segments. There are separate zones having a distinct focus on various industry sectors such as high-technology units, high-precision units and non-polluting units.

The plot mix has small and large sizes within each zone and they have been designed for mother units, ancillary units and sub-ancillary units Despite its primary function as an industrial township, the IMT is in the process of providing all city facilities. A nine-course golf course with a club house is near completion. A helipad will be located near it to facilitate quick transfer of top company executives. Besides other recreational facilities for the workforce are in the process of completion.

The other unique aspect of Manesar is the simultaneous development of residential complexes for both executive and non-executive staff. The HSIDC acquired 250acres (1.0 km2) across the national highway and has allotted it to various units for building staff quarters there. The residential complex will be connected to the industrial sector via an overbridge to avoid congestion on the highway. The residential complex will have all the basic facilities of a mini city.

Investors from Japan, France and UK have already set up about 450 industrial units at Manesar.

INDUSTRY VISITS

1. Company Name - Kumar Printers Pvt Ltd.

2. Person Contacted - Mr Yogesh Kumar

3. Designation- H.R. Manager

4. MD of the Company- Mr Sandeep Bhargava

5. When was the company founded?

Ans. 1964

6. Which business do you deal in?

Ans. Printing and packaging

7. What is the annual turnover?

Ans. Rs 50 crores per annum

8. Is it a manufacturing unit?

YES NO

9. If yes then where is your corporate office?

Plot no. 24, Sector 5,

IMT Manesar,

Gurgaon, Haryana - 122050

Ph: +91-124-4366555, 4366556

Fax: 0124 2291096

Web: www. Kumarprinters.com

10. Do you have any other manufacturing units also?

Ans. No

11. Who are your customers?

Ans. : RANBAXY,GILLETE,MOSER BAER,LILLY,AMWAY,DURACELL,KHAITAN,RADICO,BEING GLOBAL,BOUSH&LOMB,SAMSUNG ,etc...

12. Is there a labour union?

Ans. No

13. What is the number of labours in this unit?

Ans. 400 (approx)

14. How many are:

Skilled:50

Semiskilled:200

Unskilled150

15. Who are the labour power providers?

Ans. Antram services, A.K. services, Neha associates

16. How many staffs are here in this unit?

Ans. 49

17. where do you recruit your employees from?

Ans. Don Bosco Delhi, naukri.com, references, consultants. (hires B.Tech in printing and packaging)

Labours 10th grade

18. What are the conveyance facilities you provide to your staffs?

Ans. Van provided to labours working in night shift,

Cab to staff working in night shift

19. How do you tackle emergency situation?

Ans. A separate team of 22 members to tackle emergency situations

20. Who are your taxi vendors?

Ans. N.A.

21. where do you gather your raw materials from?

Ans. ITC, NR PAPERS, etc...

22. What are the working hours?

Ans. 9a.m. to 5p.m.

23. What is the attrition rate of the labours?

Ans. 15% per year

24. What is the absenteeism rate of the labours?

Ans. 5% per year

25. What is the satisfaction level of the workers?

Ans. 80% to 85%

26. What is the salary paid to the labours in your company?

Ans. Wages provided according to minimum wages of Haryana govt.

27. Where are the labours mostly from?

Ans. 35% Bihar, 30% U.P., 35% Rajasthan, Haryana, Delhi

28. Where do the labours generally put up?

Ans. Villages around Manesar

29. Do you provide lunch to your workers?

Ans. YES NO

30. If yes in 23 then at what rate?

Ans. Lunch provide to labours at a subsidised rate of Rs20/plate

31. When is the mass leave period?

Ans. Holi, Diwali

32. What are the problems in this area of IMT Manesar?

Ans. 1. Transport problem after 10 pm

2. No nearby food joints

3. Not good for residential purpose as there is lot of electricity problem

4. Security is also a concern

5. Quiet unsafe at night, there have been instances of chain snatching, theft etc.

6. Area very unsafe for females after 8:30pm.

Company Name - Jyoti Apparel private limited

1. Person Contacted - Mr S.F.Nariman

2. Designation- General Manager

3. MD of the Company- Mr H.K.L. Maghu

4. When was the company founded?

Ans. 1995

5. Which business do you deal in?

Ans. Manufactures readymade ladies garments

6. What is the annual turnover?

Ans. : Rs250 crores

7. Is it a manufacturing unit?

YES NO

8. If yes then where is your corporate office?

Ans. Plot No. 10, Sector 5,

IMT Manesar,

Gurgaon, Haryana-122500

Ph: +91-124-4789600

9. Do you have any other manufacturing units also?

Ans. In total 7 units of the company (6 in Delhi)

10. Who are your customers?

Ans. NEXT, MONOTREE, URBAN OUTFITTER

11. Is there a labour union?

Ans. NO

12. What is the number of labours in this unit?

Ans. 350 (approx)

13. How many are:

Skilled:150 (approx)

Semiskilled:110”

Unskilled75”

14. Who are the labour power providers?

Ans. N.A.

15. How many staffs are here in this unit?

Ans. 20

16. where do you recruit your employees from?

Ans Through references

17. What are the conveyance facilities you provide to your staffs?

Ans. The plant has 4 vehicles of their own- (2 indica, 2 Tata 407)

No conveyance to labours (use their own bicycle)

18. How do you tackle emergency situation?

Ans. Health and safety department to tackle emergency situation

19. Who are your taxi vendors?

Ans. Has conveyance of its own

20. where do you gather your raw materials from?

Ans. Madura Garment

21. What are the working hours?

Ans. 9am to 6pm

22. What is the attrition rate of the labours?

Ans. 30% per year

23. What is the absenteeism rate of the labours?

Ans. 10% per year

24. What is the satisfaction level of the workers?

Ans. 70% to 75% per year

25. What is the salary paid to the labours in your company?

Ans. Wages are provided as per minimum wage of Haryana govt.

26. Where are the labours mostly from?

Ans. UP, BIHAR

27. Where do the labours generally put up?

Ans. Labours put up in villages nearby IMT Manesar (KHO Gaon)

28. Do you provide lunch to your workers?

Ans. YES NO

29. If yes in 23 then at what rate?

Ans.

30. When is the mass leave period?

Ans. Chhath pooja

31. What are the problems in this area of IMT Manesar?

Ans.

® Frequent power cuts

® Not a good place for residence(exception sector 1)

® Labours have to move in groups when they get the salary i.e. on 1st,7th,20th,25th,27th of every month as there have been instances of people getting robbed

® Unsafe after 9pm

® Problem of conveyance after 10pm

® Very unsafe for ladies at night

® Too many wine shops around

® Police officials not co-operative

Company Name - Metzeler Automotive Profile System

1. Person Contacted - Mr Manoj

2. Designation- HR Executive

3. MD of the Company-

4. When was the company founded?

Ans.

5. Which business do you deal in?

Ans. body work sealing systems and window guide systems

6. What is the annual turnover?

Ans. $26 Million

7. Is it a manufacturing unit?

YES NO

8. If yes then where is your corporate office?

METZELER

Plot No. 24A, Link Road

Site IV, Sahibabad Industrial Area (UP),

201010.

Contact: +91-120-4181710

9. Do you have any other manufacturing units also?

Ans. Dharuhera (Plot no. 11,industrial area, Dharuhera, Rewari, Haryana)

10. Who are your customers?

Ans. TOYOTA, TATA, MAHINDRA&MAHINDRA, MARUTI SUZUKI, FIAT, HONDA etc...

11. Is there a labour union?

Ans. No

12. What is the number of labours in this unit?

Ans. 650 to 700

13. How many are:

Skilled:150 (approx)

Semiskilled:300”

Unskilled200”

14. Who are the labour power providers?

Ans. N.A.

15. How many staffs are here in this unit?

Ans. 100 (approx)

16. where do you recruit your employees from?

Ans. Naukri.com, references, consultants

17. What are the conveyance facilities you provide to your staffs?

Ans. No transport facility Provided

18. How do you tackle emergency situation?

Ans. have a medical officer, and security guards.

19. Who are your taxi vendors?

Ans. N.A.

20. where do you gather your raw materials from?

Ans. N.A.

21. What are the working hours?

Ans. 9am to 6pm

22. What is the attrition rate of the labours?

Ans. 20%

23. What is the absenteeism rate of the labours?

Ans. 20% to 25%

24. What is the satisfaction level of the workers?

Ans. 75% to 80%

25. What is the salary paid to the labours in your company?

Ans. Wages paid according to minimum wages of Haryana govt.

26. Where are the labours mostly from?

Ans. UP and BIHAR

27. Where do the labours generally put up?

Ans. Khoh Gaon

28. Do you provide lunch to your workers?

Ans. YES NO

29. If yes in 23 then at what rate?

Ans. At a subsidised rate of Rs12/plate

30. When is the mass leave period?

Ans. Chhath Pooja

31. What are the problems in this area of IMT Manesar?

Ans. Not good for residence purpose

SARITA HANDA

1. Company name - Sarita Handa

2. Person Contacted - Mr Dinesh Yadav

3. Designation- HR Head

4. MD of the Company- Mrs Sarita Handa

5. When was the company founded?

Ans. 1993

6. Which business do you deal in?

Ans. Home textiles

7. What is the annual turnover?

Ans. Rs 80 crores per year

8. Is it a manufacturing unit?

YES NO

9. If yes then where is your corporate office?

Ans. 85, Udyog Vihar

Phase I,

Gurgaon, Haryana - 122016

10. Do you have any other manufacturing units also?

Ans. No

11. Who are your customers?

Ans. MOTHER CARE, POTREYBARN, COLES, etc...

12. Is there a labour union?

Ans. No

13. What is the number of labours in this unit?

Ans. 1000

14. How many are:

Skilled:600

Semiskilled:200

Unskilled:200

15. Who are the labour power providers?

Ans. None

16. How many staffs are here in this unit?

Ans. 100

17. where do you recruit your employees from?

Ans refrences only

18. What are the conveyance facilities you provide to your staffs?

Ans. Buses for staffs (hired)

19. How do you tackle emergency situation?

Ans. have security guards

20. Who are your taxi vendors?

Ans. Hire vehicles for shipment from tempo union

21. where do you gather your raw materials from?

Ans. Chennai, Nagpur ( fabrics )

22. What are the working hours?

Ans. 8:30am to 5pm

23. What is the attrition rate of the labours?

Ans. 20% to 25%

24. What is the absenteeism rate of the labours?

Ans. 20%

25. What is the satisfaction level of the workers?

Ans. 70%

26. What is the salary paid to the labours in your company?

Ans. Wage of labours as per minimum wages of Haryana govt.

27. Where are the labours mostly from?

Ans.

28. Where do the labours generally put up?

Ans. Labours put up in villages near Manesar (KHOH GAON)

29. Do you provide lunch to your workers?

Ans. YES NO

30. If yes in 23 then at what rate?

Ans. Rs 25/plate

31. When is the mass leave period?

Ans. UP, BIHAR - Chhath pooja

Haryana, Rajasthan - Diwali

32. What are the problems in this area of IMT Manesar?

Ans. 1. Regular power cuts

2. Rare incidents of criminal activities by

3. Localaits

4. Not safe for ladies after 9pm

Company Name - Orient Craft

1. Person Contacted - Mr Suresh Dang

2. Designation- Senior Executive

3. MD of the Company- Mr Sudhir Dhingra

4. When was the company founded?

Ans. 1978

5. Which business do you deal in?

Ans.A garment export house

6. What is the annual turnover?

Ans. Rs 9360 million in 2010 it includes export turnover of Rs.9000 million and domestic turnover of Rs.360 million

7. Is it a manufacturing unit?

YES NO

8. If yes then where is your corporate office?

Ans. 7-D, MARUTI INDL. COMPLEX

SECTOR-18, UDYOG VIHAR,

GURGAON-122015. (HARYANA) INDIA

TEL: +91-124-2342043 TO 47, 4090800

FAX: +91-124-2341110, 2342042, 4011552

9. Do you have any other manufacturing units also?

Ans. In Khandsa

10. Who are your customers?

Ans. GAP, LEVIS, BENETTON, DEBENHAMS, etc...

11. Is there a labour union?

Ans. No

12. What is the number of labours in this unit?

Ans. 800

13. How many are:

Skilled:320

Semiskilled:250

Unskilled200

14. Who are the labour power providers?

Ans. M.R. Stitch well, K.S. enterprises, Rajesh Rai industries

15. How many staffs are here in this unit?

Ans. 140 to 150

16. where do you recruit your employees from?

Ans Recruitment of staff from the corporate office.

17. What are the conveyance facilities you provide to your staffs?

Ans. Buses for labours (hired)

Cabs for staffs (6 cabs of its own)

18. How do you tackle emergency situation?

Ans. A 15 member safety team

Safety officers

Welfare officers

19. Who are your taxi vendors?

Ans. Suraj travels

20. where do you gather your raw materials from?

Ans. N.A.

21. What are the working hours?

Ans. 9:30am to6:15pm

22. What is the attrition rate of the labours?

Ans. 20%

23. What is the absenteeism rate of the labours?

Ans. 10% to 15% (Rs. 200- Rs. 300 given as incentive for 100% attendance + Breakfast free for 1 day in a month)

24. What is the satisfaction level of the workers?

Ans. 75%

25. What is the salary paid to the labours in your company?

Ans. Wages provided according to minimum wages by Haryana govt.

26. Where are the labours mostly from?

Ans. UP, BIHAR

27. Where do the labours generally put up?

Ans. Labour put up in villages near Manesar (KHO Gaon).

28. Do you provide lunch to your workers?

Ans. YES NO

29. If yes in 23 then at what rate?

Ans. Rs. 20 per plate

30. When is the mass leave period?

Ans. Chhath Pooja

31. What are the problems in this area of IMT Manesar?

Ans. 1. Conveyance problem after 10pm

2. Not safe for females after 9pm

3. Electricity problem

4. Security a major concern

5. Scarcity of labour related to garment field

Company Name - Munjal Showa

1. Person Contacted - Mr Ashish Yadav

2. Designation- Assistant Officer

3. MD of the Company- Mr Yogesh Munjal

4. When was the company founded?

Ans. 1987

5. Which business do you deal in?

Ans. Designs and manufacturers shock absorbers and struts for leading two-wheelers and four-wheelers.

6. What is the annual turnover?

Ans. 865crores (2009-2010)

7. Is it a manufacturing unit?

YES NO

8. If yes then where is your corporate office?

Ans. Sector 18 gurgaon

9. Do you have any other manufacturing units also?

Ans. NO

10. Who are your customers?

Ans.Maruti Udyog Limited,Hero Honda Motors Limited,Hero Motors Ltd,Honda Motorcycles and Scooters India (Pvt) Limited,Honda-Siel Cars India Limited,.Kinetic Motor Co. Limited, Yamaha

11. Is there a labour union?

Ans. NO

12. What is the number of labours in this unit?

Ans. 1200

13. How many are:

Skilled: 950

Semiskilled:100

Unskilled150

14. Who are the labour power providers?

Ans. N.A.

15. How many staffs are here in this unit?

Ans. 150 ( approx)

16. where do you recruit your employees from?

Ans Recruitment is done from the corporate office in Gurgaon (sector 18)

17. What are the conveyance facilities you provide to your staffs?

Ans. Buses & cabs provided to staffs

18. How do you tackle emergency situation?

Ans. A safety officer and a doctor available for 24 hrs.

19. Who are your taxi vendors?

Ans. khushi, Shankar travels

20. where do you gather your raw materials from?

Ans.

21. What are the working hours?

Ans. Sunbeam, M&M, Vicky plastic, OK auto, N.K.auto pvt ltd

22. What is the attrition rate of the labours?

Ans. 10% to 15%

23. What is the absenteeism rate of the labours?

Ans. 2% to 4%

24. What is the satisfaction level of the workers?

Ans. 85%(recently conducted a survey)

25. What is the salary paid to the labours in your company?

Ans. Salaries decided according to the skills of the workers

26. Where are the labours mostly from?

Ans. U.P., Haryana, Rajasthan, Bihar, Delhi, etc..

27. Where do the labours generally put up?

Ans. Kaasan gaon

28. Do you provide lunch to your workers?

Ans. YES NO

29. If yes in 23 then at what rate?

Ans. Rs. 2 per plate

30. When is the mass leave period?

Ans. Diwali

31. What are the problems in this area of IMT Manesar?

Ans. 1 .Conveyance problem after 9:30pm

2. Not that safe for ladies

3. Electricity is bit of a concern(has sufficient back up)

Company Name - E.I.H. Printing Press

1. Person Contacted - Narendra Singh Rathode

2. Designation- Assistant HR Manager

3. MD of the Company-

4. When was the company founded?

Ans. 1976

5. Which business do you deal in?

Ans.A printing Press

6. What is the annual turnover?

Ans. 70 to 80 crores

7. Is it a manufacturing unit?

YES NO

8. If yes then where is your corporate office?

Ans. Plot no. 22, sector 5

Manesar

9. Do you have any other manufacturing units also?

Ans. NO

10. Who are your customers?

Ans. Airtel, HSBC, UBI, BANK OF AMERICA, PUNJAB NATIONAL BANK, Etc…

11. Is there a labour union?

Ans. No

12. What is the number of labours in this unit?

Ans. 500

13. How many are:

Skilled:200

Semiskilled:200

Unskilled100

14. Who are the labour power providers?

Ans. N.A.

15. How many staffs are here in this unit?

Ans. 40 to 50

16. where do you recruit your employees from?

Ans Hires mainly through references

17. What are the conveyance facilities you provide to your staffs?

Ans.Staff buses

18. How do you tackle emergency situation?

Ans. Have a safety officer 24 hrs in the plant

19. Who are your taxi vendors?

Ans. Durga travels

20. where do you gather your raw materials from?

Ans. Century pulp and papers, ITC

21. What are the working hours?

Ans. 9:30am to 6pm

22. What is the attrition rate of the labours?

Ans. 2% to 3%

23. What is the absenteeism rate of the labours?

Ans. 10% to 15% (approx)

24. What is the satisfaction level of the workers?

Ans. 80%

25. What is the salary paid to the labours in your company?

Ans. Minimum salary of Rs 6880 per month paid

26. Where are the labours mostly from?

Ans. U.P., Rajasthan, Bihar

27. Where do the labours generally put up?

Ans. Khoh Gaon

28. Do you provide lunch to your workers?

Ans. YES NO

29. If yes in 23 then at what rate?

Ans. Lunch at Rs 500 per month,+ teas and snacks

30. When is the mass leave period?

Ans. Diwali

31. What are the problems in this area of IMT Manesar?

Ans. 1. Not good safety wise

2. Electricity problem

BANKS VISITED

(KOTAK MAHINDRA)

1. What is your name?

Ans. Vikas Benival

2. What is your designation?

Ans. branch manager

3. What are the types of accounts available in your bank?

Ans. current account, savings account

4. What is the rate of return in savings account?

Ans. 3.5%

5. Is there a locker system?

Ans. yes

6. How many service windows are there?

Ans. 2

7. Is there a customer help desk?

Ans. yes

8. What are the types of loans available?

Ans. all

9. Is there any corporate discount on loans?

Ans. 0.5%

10. Within how many days after opening the account is the debit card and cheque book delivered?

Ans. 3 Working days

11. Is there any housing finance scheme?

Ans. No

12. Who are your corporate clients?

Ans. Minda, ADI

13. What are the working hours?

Ans. 10am to 4pm

14. What is the process of opening a corporate salaried account in your bank?

Ans. REQUIRES A REQUEST LETTER FROM THE HR DEPARTMENT, ALL THE EMPLOYEES NEED TO SUBMIT THERE ID PROOF AND RESIDENCE PROFF

(AXIS BANK)

1. What is your name?

Ans. Ajay vashist

2. What is your designation?

Ans. ASST. Vice President

3. What are the types of accounts available in your bank?

Ans. Savings account, Current account

4. What is the rate of return in savings account?

Ans. 3.5%

5. Is there a locker system?

Ans. Yes

6. How many service windows are there?

Ans. 3

7. Is there a customer help desk?

Ans. Yes

8. What are the types of loans available?

Ans. All

9. Is there any corporate discount on loans?

Ans. No

10. Within how many days after opening the account is the debit card and cheque book delivered?

Ans. 3 Working days

11. Is there any housing finance scheme?

Ans. No

12. Who are your corporate clients?

Ans. Not disclosed

13. What are the working hours?

Ans. 10am to 4pm

14. What is the process of opening a corporate salaried account in your bank?

Ans. 1. REQUIRES A REQUEST LETTER FROM THE HR DEPARTMENT, ALL THE EMPLOYEES NEED TO SUBMIT THERE ID PROOF AND RESIDENCE PROFF

2. PROVIDES A GOLD DEBIT CARD TO CUSTOMERS HAVING SALARY OF MORE THAN 25K,AND DISCOUNTS ON LOAN.

3. SALARY REQUIRED TO OPEN A SALARIED ACCOUNT:Rs.10K(MIN.)

(IDBI)

1. What is your name?

Ans. Gaganjot Kaur

2. What is your designation?

Ans. Branch head

3. What are the types of accounts available in your bank?

Ans. Savings, Current

4. What is the rate of return in savings account?

Ans. 3.5%

5. Is there a locker system?

Ans. Yes

6. How many service windows are there?

Ans. 3

7. Is there a customer help desk?

Ans. Yes

8. What are the types of loans available?

Ans. All

9. Is there any corporate discount on loans?

Ans. no

10. Within how many days after opening the account is the debit card and cheque book delivered?

Ans. 5 working days

11. Is there any housing finance scheme?

Ans. No

12. Who are your corporate clients?

Ans. NHK Springs

13. What are the working hours?

Ans. 9am to 6pm

14. What is the process of opening a corporate salaried account in your bank?

Ans. REQUIRES A REQUEST LETTER FROM THE HR DEPARTMENT, ALL THE EMPLOYEES NEED TO SUBMIT THERE ID PROOF AND RESIDENCE PROFF

MINIMUM BALANCE REQUIRED TO OPEN A SALARIED ACCOUNT:Rs0

(YES BANK)

1. What is your name?

Ans. Bharti Grover

2. What is your designation?

Ans. Branch Service Partner

3. What are the types of accounts available in your bank?

Ans. Savings account, Current account

4. What is the rate of return in savings account?

Ans. 3.5%

5. Is there a locker system?

Ans. Yes

6. How many service windows are there?

Ans. 3

7. Is there a customer help desk?

Ans. Yes

8. What are the types of loans available?

Ans. All

9. Is there any corporate discount on loans?

Ans. No

10. Within how many days after opening the account is the debit card and cheque book delivered?

Ans. 4

11. Is there any housing finance scheme?

Ans. No

12. Who are your corporate clients?

Ans. Not disclosed

13. What are the working hours?

Ans.9am to 6pm

14. What is the process of opening a corporate salaried account in your bank?

Ans. REQUIRES A REQUEST LETTER FROM THE HR DEPARTMENT, ALL THE EMPLOYEES NEED TO SUBMIT THERE ID PROOF AND RESIDENCE PROFF

(STATE BANK OF HYDERABAD)

1. What is your name?

Ans. Pawan Kumar Mittal

2. What is your designation?

Ans. Deputy Manager

3. What are the types of accounts available in your bank?

Ans. Savings account, Current account

4. What is the rate of return in savings account?

Ans. 3.5%

5. Is there a locker system?

Ans. No

6. How many service windows are there?

Ans. 2

7. Is there a customer help desk?

Ans. Yes

8. What are the types of loans available?

Ans. All

9. Is there any corporate discount on loans?

Ans. No

10. Within how many days after opening the account is the debit card and cheque book delivered?

Ans. 10

11. Is there any housing finance scheme?

Ans. No

12. Who are your corporate clients?

Ans. Honda

13. What are the working hours?

Ans. 10am to 4pm

14. What is the process of opening a corporate salaried account in your bank?

Ans. REQUIRES A REQUEST LETTER FROM THE HR DEPARTMENT, ALL THE EMPLOYEES NEED TO SUBMIT THERE ID PROOF AND RESIDENCE PROOF

(HDFC)

1. What is your name?

Ans. Rajinder Duhan

2. What is your designation?

Ans. Business Development Officer

3. What are the types of accounts available in your bank?

Ans. Savings account, Current accounts

4. What is the rate of return in savings account?

Ans. 3.5%

5. Is there a locker system?

Ans. Yes

6. How many service windows are there?

Ans. 3

7. Is there a customer help desk?

Ans. Yes

8. What are the types of loans available?

Ans. All

9. Is there any corporate discount on loans?

Ans. No

10. Within how many days after opening the account is the debit card and cheque book delivered?

Ans. 5 working days

11. Is there any housing finance scheme?

Ans. No

12. Who are your corporate clients?

Ans. Not disclosed

13. What are the working hours?

Ans. 9am to5pm

14. What is the process of opening a corporate salaried account in your bank?

Ans. REQUIRES A REQUEST LETTER FROM THE HR DEPARTMENT, ALL THE EMPLOYEES NEED TO SUBMIT THERE ID PROOF AND RESIDENCE PROFF

(STATA BANK OF PATIALA)

1. What is your name?

Ans. O.P. Malhotra

2. What is your designation?

Ans. Branch Manager

3. What are the types of accounts available in your bank?

Ans. Savings account, Current account

4. What is the rate of return in savings account?

Ans. 3.5%

5. Is there a locker system?

Ans. No

6. How many service windows are there?

Ans. 2

7. Is there a customer help desk?

Ans. Yes

8. What are the types of loans available?

Ans. All

9. Is there any corporate discount on loans?

Ans. No

10. Within how many days after opening the account is the debit card and cheque book delivered?

Ans. 7 working days

11. Is there any housing finance scheme?

Ans. No

12. Who are your corporate clients?

Ans. None

13. What are the working hours?

Ans. 10am to 4pm

14. What is the process of opening a corporate salaried account in your bank?

Ans. REQUIRES A REQUEST LETTER FROM THE HR DEPARTMENT, ALL THE EMPLOYEES NEED TO SUBMIT THERE ID PROOF AND RESIDENCE PROOF

VISIT TO THE POLICE STATION

1. Who is the S.H.O. of this police station?

Ans. Mr Jitender Kumar

2. Since how long is he posted here

Ans. 2 months

3. How many police officials are there in this police station?

Ans. 96

4. Do you know about ITC coming in sector 5?

Ans. No

5. How many P.C.R. vans and riders operate from your police station?

Ans. 4 P.C.R, 6 Riders

6. Which P.C.R. van hast its duty in sector 5?

Ans. P.C.R. No. 42

7. Who is the head constable here?

Ans. Mr Tejvir Singh

8. How many sub inspectors are posted here?

Ans. 2

9. What is the contact number of this police station?

Ans. 0124- 2290100

10. Who is the D.C.P. of this area?

Ans. Shri Pala Ram

11. Is there any influence of the local residents in this area?

Ans. No

12. Is there any special cell for females, children, senior citizen?

Ans. No

13. In which zone does this police station lie?

Ans. South Zone

14. What is the verification procedure that immigrants are required to go through?

Ans. The immigrants are required to submit there I.D. proof, Rent Agreement (copy)

TAXI VENDOR VISITED

1. What is your name?

Ans. K.P. Yadav

2. Since how long are you in this business?

Ans. 5 Years

3. What type of cars do you provide?

Ans. Hatch back

4. What are the charges?

Ans. Depends according to the cars selected

5. Do you have any corporate clients?

Ans. Metzeler

6. Is the service available for 24 hours?

Ans. yes

7. What is your contact number?

Ans. 9990801037

FOOD JOINTS VISITED

(KHAJA CHOWK)

1. What is your name?

Ans. Sunil Kumar Samant

2. What is your designation?

Ans. Unit incharge

3. Since how long are you functional here?

Ans. August 2010

4. Which cuisine do you specialize in?

Ans. Indian Cuisine

5. Do you have the facility of door to door delivery?

Ans. No

6. If yes then what are the delivery charges?

Ans. -

7. Do you provide corporate discount?

Ans. Yes 35%

8. Do you organize indoor and outdoor parties?

Ans. Yes

(Café coffee day)

9. What is your name?

Ans. Prakash Kumar

10. What is your designation?

Ans. Counter staff

11. Since how long are you functional here?

Ans. August 2010

12. Which cuisine do you specialize in?

Ans. Coffee,Shakes,Pastries

13. Do you have the facility of door to door delivery?

Ans. Yes

14. If yes then what are the delivery charges?

Ans. Minimum order of Rs 500

15. Do you provide corporate discount?

Ans. No

16. Do you organize indoor and outdoor parties?

Ans. No

(Mc Donalds)

17. What is your name?

Ans. Pradeep kumar

18. What is your designation?

Ans. Restaurant Manager

19. Since how long are you functional here?

Ans. February 2011

20. Which cuisine do you specialize in?

Ans. Burgers

21. Do you have the facility of door to door delivery?

Ans. Yes

22. If yes then what are the delivery charges?

Ans. No delivery charges

23. Do you provide corporate discount?

Ans. No

24. Do you organize indoor and outdoor parties?

Ans. No

RESIDENTIAL SOCIETIES VISITED

HSIIDC FLATS (SOLD)

CATEGORY A:

3 BHK +SERVANT

AREA: 2200 Square Feet

PRICE: Rs 75 Lacs

RENT: Rs 35000

CAREGORY B:

3BHK+SERVANT ROOM

AREA: 1800 Square feet

PRICE: Rs 65 Lacs

RENT: Rs 25000

CATEGORY C:

3 BHK

AREA: 1520 Square Feet

PRICE : Rs50 Lacs

RENT: Rs18000

CATEGORY D:

2 BHK

AREA: 1020 Square Feet

Price: Rs38 Lacs

RENT: Rs12000

(Company owned Societies)

There are a number of societies which are being developed by companies for its own employees they are:

1. Denso

2. Minda

3. IMT BU

4. Maruti

5. Crew Bos

6. NHK Springs

Private developers:

(ABW Developers)

ABW Group, ABW tower,

IFFCO Chowk, Gurgaon,

Haryana-122002.

Ph: 0124-4970155/66

Email: info@abw.co.in

Web: www.abw.co.in

ABW bought 250 acres of land for developing its housing societies, but out of these 250 acres they sold 35 acres to DLF and 12.5 acres to Anant raj builders.

The rest area is with ABW itself and the work is scheduled to start from MAY 2011

In its plan the ABW has 3 housing options namely 1.UPVAN,2.SHIKHAR,3.AMBER

UPVAN(194sq.yds)

GROUND FLOOR: Rs30.75 LACS (2BHK+STUDY)

FIRST FLOOR: Rs27.75 LACS (2BHK+STUDY)

SECOND FLOOR: Rs23.75 LACS (2BHK)

BOOKING AMOUNT : Rs.3 LACS

SHIKHAR(240sq.yds)

GROUND FLOOR: Rs.35.75 LACS (3BHK)

FIRST FLOOR: Rs.31.75 LACS (3BHK)

SECOND FLOOR: Rs.25..75 LACS(2BHK

AMBER(287sq.yds)

GROUND FLOOR: Rs.42.75 LACS (3BHK+STUDY)

FIRST FLOOR: Rs. 38.75 LACS (3BHK+STUDY)

SECOND FLOOR: Rs. 28.75 LACS (2BHK)

ANANT RAJ:

ANANT RAJ Builders has bought 12.5 acres of land from ABW group to build a housing society

The excavation has started and the project is scheduled to be completed in2013

They are coming up with 2 BHK+STUDY, 3 BHK, 3 BHK+SERVAT ROOM, 4 BHK +SERVANT ROOM

AREATYPECHARGES

1540Sqft 3 BHK 3400 PerSqft

1772Sqft 3BHK+STUDY 3310 persqft

2175Sqft 4BHK 3211 persqft

1) Preferential Location Charges Rs per Sqft Charges in Rs

a) Floors

1st Floor 150

2nd Floor 125

3rd Floor 100

4th Floor 75

b) Landscape Facing/Green Facing 75

c) Corner Facing 75

d) PLC Private Lawn/Deck As applicable

2Club Membership 75000

3) Interest Free Maintenance Security 50

4) Car Parking

a) Open 150000

b) Covered 250000

*1 Covered car parking mandatory with each unit

5) EDC & IDC (As Applicable)

6) Other charges in terms of applicable form, as & when applicable.

INDEPENDENT HOUSES

® 2 BHK +LAWN +PARKING SPACE

® RENT: 13000 TO 15000 +ELECTRICITY BILL, WATER BILL

3 BHK

® RENT: 18000 TO 25000+ELECTRICITY AND WATER BILL

® LAND RATES VARY BETWEEN 40000 TO 45000 PER SQUARE METRE

CHAPTER-4

® Findings

® Recommendations

® Conclusion

FINDINGS:

1. (Industry Visits)

During my industry visits I got to know a lot about the behavior of the industrial area:

a. IMT Manesar is growing at a very rapid rate with more than 1000 national and multi-national companies establishing their feet there

b. The labours are mostly from U.P., Bihar

c. The industrial area mainly contains manufacturing unit

d. The wages provided to the labours are strictly according to rates set by the Haryana government.

e. Talking about the garment industries the behavior of workers is slightly different from those of other industries, after comparing the attrition rate , satisfaction level, absenteeism rate following conclusions were drawn.

These graphs clearly indicate that the labour in the garment industry is quiet unstable as compared to the others.

2. Banks visit:

a. It was noted that most of the banks were new to that place

b. Trying to attract customers by providing attractive corporate offers

3. Taxi vendor

a. There are not many taxi vendors in the area

b. Due to lesser number of corporate houses in Manesar this taxi business is not at a very rapid pace

c. The companies like Honda and Maruti have their vendors fixed from Gurgaon itself

4. Food joints:

a. There are not many food joints

b. Only one family restaurant

c. This sector would grow at a very rapid pace once the families start to live in the residential society (sector 1)

5. Residential society (sector 1)

a. Still under construction stage

b. There has been a shoot of 75% in the property rates in the area

c. Will take around 1.5 years to complete

d. A lot of builder like ABW, Anant Raj, DLF are coming up with their residential societies

Recommendations:

  1. Looking at the labour behavior of the garment industries it is advisable that ITC arranges its skilled tailors from Gurgaon itself.
  2. Security of the employees working late should also be taken seriously.
  3. In order to open a corporate salaried account the company can opt for IDBI bank as theirs offers were quiet attractive.
  4. It is advisable that the company hires a local taxi vendor from Manesar as it will be quiet cheaper than hiring ataxi vendor from Gurgaon.
  5. There are lots of options available in the residential societies with lots of builders coming in, but the best idea would be to buy a plot and construct a society of the company itself.
  6. Conveyance facility for the employees is also very important and buses should be hired on permanent basis from Gurgaon itself as there are no bus travel agencies in anesar.

Conclusion:

The study conducted through the medium of structured Questionnaire has helped me to understand the behaviour of different market in Manesar i.e. the industrial market, the residential market, the banking sector, the fast food market etc…

On the basis of study conducted it is quite clear that in the coming years Manesar will be one of the biggest industrial hub of India.

Chapter 5

® Attachments

® References

Attachments

(questionnaires)

Company visits:

1. Company Name -

2. Person Contacted -

3. Designation-

4. MD of the Company-

5. When was the company founded?

Ans.

6. Which business do you deal in?

Ans.

7. What is the annual turnover?

Ans.

8. Is it a manufacturing unit?

YES NO

9. If yes then where is your corporate office?

Ans.

10. Do you have any other manufacturing units also?

Ans.

11. Who are your customers?

Ans.

12. Is there a labour union?

Ans.

13. What is the number of labours in this unit?

Ans.

14. How many are:

Skilled:

Semiskilled:

Unskilled

15. Who are the labour power providers?

Ans.

16. How many staffs are here in this unit?

Ans.

17. where do you recruit your employees from?

Ans

18. What are the conveyance facilities you provide to your staffs?

Ans

19. How do you tackle emergency situation?

Ans

20. Who are your taxi vendors?

Ans.

21. where do you gather your raw materials from?

Ans.

22. What are the working hours?

Ans.

23. What is the attrition rate of the labours?

Ans.

24. What is the absenteeism rate of the labours?

Ans.

25. What is the satisfaction level of the workers?

Ans.

26. What is the salary paid to the labours in your company?

Ans.

27. Where are the labours mostly from?

Ans.

28. Where do the labours generally put up?

Ans.

29. Do you provide lunch to your workers?

Ans. YES NO

30. If yes in 23 then at what rate?

Ans.

31. When is the mass leave period?

Ans.

32. What are the problems in this area of IMT Manesar?

Ans.

BANKS

NAME OF TH BANK

1. What is your name?

Ans.

2. What is your designation?

Ans.

3. What are the types of accounts available in your bank?

Ans.

4. What is the rate of return in savings account?

Ans.

5. Is there a locker system?

Ans.

6. How many service windows are there?

Ans.

7. Is there a customer help desk?

Ans.

8. What are the types of loans available?

Ans.

9. Is there any corporate discount on loans?

Ans.

10. Within how many days after opening the account is the debit card and cheque book delivered?

Ans.

11. Is there any housing finance scheme?

Ans.

12. Who are your corporate clients?

Ans.

13. What are the working hours?

Ans.

14. What is the process of opening a corporate salaried account in your bank?

Ans. REQUIRES A REQUEST LETTER FROM THE HR DEPARTMENT, ALL THE EMPLOYEES NEED TO SUBMIT THERE ID PROOF AND RESIDENCE PROFF

FOOD JOINTS

Name

1. What is your name?

Ans.

2. What is your designation?

Ans.

3. Since how long are you functional here?

Ans.

4. Which cuisine do you specialize in?

Ans.

5. Do you have the facility of door to door delivery?

Ans.

6. If yes then what are the delivery charges?

Ans.

7. Do you provide corporate discount?

Ans.

8. Do you organize indoor and outdoor parties?

Ans.

POLICE

1. Who is the S.H.O. of this police station?

Ans.

2. Since how long is he posted here

Ans.

3. How many police officials are there in this police station?

Ans.

4. Do you know about ITC coming in sector 5?

Ans.

5. How many P.C.R. vans and riders operate from your police station?

Ans.

6. Which P.C.R. van hast its duty in sector 5?

Ans.

7. Who is the head constable here?

Ans.

8. How many sub inspectors are posted here?

Ans.

9. What is the contact number of this police station?

Ans.

10. Who is the D.C.P. of this area?

Ans.

11. Is there any influence of the local residents in this area?

Ans.

12. Is there any special cell for females, children, senior citizen?

Ans.

13. In which zone does this police station lie?

Ans. South Zone

14. What is the verification procedure that immigrants are required to go through?

Ans.

TAXI VENDOR

1. What is your name?

Ans.

2. Since how long are you in this business?

Ans.

3. What type of cars do you provide?

Ans.

4. What are the charges?

Ans.

5. Do you have any corporate clients?

Ans.

6. Is the service available for 24 hours?

Ans.

7. What is your contact number?

Ans.