Monitoring products have become a vital part of the organization that is doing business in the corporate world and in the innovative era. The devices provide an efficient and effective output to the firm and acting as a major component in order to counter check the employee's performance as well but for every action there is a reaction and this reaction is the opposing force for innovation or automation. The opposing factors also arises when these monitoring devices marketed in the corporate world in the form of marketing barriers i-e lack of communication, lack of awareness, Wrong targeted market .Other then that the marketing Stimuli which are product, price, place, promotion and other internal and external stimuli also plays a vital role on the buyers response towards a particular product or brand.
The customer(Employer / Management) due to buying a selective category product i-e Employee Monitoring devices tried his level best to go for only such solution which suits most to his demand and it would be the art of marketer that what value he provides to the customer and how he markets his product. The basic factor for going towards such purchase is because the employer is majorly concern with the time allocating by the employee or workers and how his outcome would be more enhanced “What average attendance is desirable in given occupations in a given environmental conditions. What are the expected individual variations from this average? “(RB Buzzard) It can only be found by Employee monitoring systems but employee oppose for these devices as well because it hits their privacy and increase their punctuality .The opposing factors can be removed by targeting the right person , initiating the awareness of the product and creating a good perception among the management and in order to have good response from employees the bad perception of monitoring devices must drive in a good segment that if these products hits the privacy but on the other hand the salary is very much safe and accurate due to computerized system involvement as well as efficient work of the employee by the enforcement of monitoring devices also promote the employees or workers towards promotions and bonuses as well if they work in efficient and effective manner. Perhaps if these devices have advantages majorly but in the same way they have some disadvantages as well like privacy distortion etc but on average the advantages are ignorable if we compared to the positive outputs of these devices and the target market is accepting its necessity.
Marketing is the soul part of the business as the marketing concept develops gradually in the same way the barrier or hurdles in the marketing are developed parallel as well. After the impact of innovation over the corporate world nowadays computerized organized system into each and every field probably affects the outcome and enhances the output efficiently and effectively, which tends to make employee more productive by applying their maximum capability in their tasks.
Due to the increase of posses regarding the computerized system another huge oppose seen for the computerized monitoring system as well because these systems counterchecks the efficiency and effectively on regular basis of the employees , this phenomena increases the oppose of the employees which are effecting the perception of employee that these devices will disturb their privacy and will make them to work on double which as a result created the barriers in marketing these devices and respond obtained by overall the firm is inverse while marketing to the firm management even employer of the firm whenever goes for such purchases the firm management caters this purchase and convey to his employer as a useless activity by defining many loop holes and we will try to analyze those lop holes due to which the barriers still exist during the marketing of these computerized monitoring system in the corporate world.
At every level of organization nowadays each and every personals take advantage of automation wherever possible to maximize the effectiveness of the company. The Benefits which realizes after taking the advantage of automation are Time and Attendance process, Security surveillance, quick communication and organized work field and many more. The core advantages from these systems are defined below which plays a vital role while enhancing the corporate firms:
Financial Rewards fortheFirms: The first motivating factor for businesses usually involves financial benefits. There are 3 principle financial benefit areas, Time Savings, Elimination of Human Error, and Control of Employee Time Theft that correlate directly to monetary savings. Since these three factors make up the dominating "Financial" benefits, we have designed a web page specifically to address these important factors. Click here to view "Return on Investment" page, complete with an on-line calculation tool so you can evaluate your own return.
Accountability for the Firms:Automated Time and Attendance provides a way to monitor the success of projects, task forces, work groups, or even the performance of entire departments or entire companies. Whether your company needs this capability now, or sometime in the future, it's good to know that the tools are at hand when you need them.
Reduce Impact of Absences:Implementing an automated Time and Attendance system makes it possible for key payroll personnel to take vacations, sick leave, or other absences. Naturally, we need our key personnel, but we also need to give them the time they require to be healthy, rested, and focused. Automating payroll policies, time card collection and calculation, will reduce the impact that these short absences have on operations.But on the other hand side there were many barriers arriving at the speed of double which declines the sale and shut down the marketing procedure via following the rumours to their employer about the failure etc.
1.2 Purpose of the Study
The purpose of this research covers the study which shows the basic edges and core barriers that arrived while marketing the time attendance and other employee counter devices; this is also to enlighten the responses which were seen by the firm's employer, management and employees during the marketing of employee monitoring technologies in the corporate world:
- To Study what factors become vital barriers while marketing the monetary devices (CCTV, Time Attendance & Access Control Systems).
- To determine what vital queries faced by the marketer while marketing the monitoring devices (CCTV, Time Attendance & Access Control Systems) in the market (Corporate World).
- To obtain what response employer & Management gave regarding the monitoring devices.
- To obtain what response employee gave regarding the monitoring devices.
- How Monitoring devices (CCTV, Time Attendance & Access Control Systems) are helpful for the corporate world.
1.3 Research Objectives
The general objective of the proposed study is to identify the core edges which become a barrier in the marketing of monitoring technologies and also to highlight the role of such devices in the organizations as well as to explore the cognitive response of the workforce in the organization where these devices are already installed as well as the feedback over the implementation and the barriers which were faced while deploying the devices.
Based on the questionnaire the hypotheses are:
h3:- Being a marketer I feel the security or time devices are vital in a country like Pakistan.
p:- Yes the security and monitoring devices are helpful in productivity and achieving profits.
p:-Yes we feel difficulty in marketing the monitoring devices.
H4:- Reaching the right person requires is all about luck.
H5:- We face educational barriers about new technology as new technology needs awareness to make easy decision.
H6 :- Consider customer demand while pitching the solution.
H7:- Obtain Good remarks from employer or owner of the firms after deploying the solution.
H8:- Obtain Good remarks from employee after deploying the solution.
H9:- Obtain Average remarks from management after deploying the solution.
h31:- Financial constraints faced during the proposal finalization.
h32:- Client want favour of Very special discounted price.
It includes the set up of research methodology and setup of research design. The research includes:
Instruments:All the information about the response of marketing the monitoring products is obtained from the coordinators, sales representatives, various research papers and other informational websites. This research based on exploratory with some practical activity. Data has been collected majorly from primary sources (Questionnaire & Interviews).
Design:The measurement instrument used to carry out this research was a questionnaire containing closed ended, structured and unstructured questions. This method was chosen primarily due to ease in handling and recording information, ease in deducing and inferring and for compilation purposes. The questionnaire was in English. This reduced the non response rate and the respondents easily verbalized and comprehended the answers
Procedure:The research study is conducted to examine the outcomes and responses of our sample targeted (Local Industry) in order to conclude the variables that impact while marketing the monitoring devices for the firms.
Target market: Firms marketing the monitoring devices in Karachi
Sample size: 60
Respondent Age Group 20-25 20 Respondents
25-35 20 Respondents
35+ 20 Respondents
Gender 92%Male 8% Female
2. LITERATURE REVIEW
The management response when we give briefing & market the new monitoring technology “devices” or installing time management devices in the corporate world. The changes in the form of barriers or bad feedback intentionally we face from employees, employers & entrepreneurs, & the response of the workforce of the organization where these devices are already installed as well as the employer's feedback over the implementation and the barriers which were faced while deploying the devices. According to writer F. Thomas and Frank P. The research was also added with the statements, comments and suggestions of many renowned personality and researchers i-e Charles Brown, W.Keith Bryant, rec Duncon , James S Jackson etc other then that many comments were received from seminar participants at Arbet Silvscentrum (Stockholm).The research of the researcher is based on the argument that the fundamental scarce resources in the economy is the availability of human time and the allocation of time to the various activates will ultimately determine the relative price of the goods , service and the real growth part of the real output as well as the distribution of income . The researcher F Thomas Juster and Frank P Stafford shared in their research that the importance of time has been become very vital in the corporate world. The researcher after sharing the ground of the research also shared the importance of highlighting in the past several decades that a substantial and greatly homogenous literature has grown up on the subject hereby defined. The researcher in his research emphasizes on: The allocation of time, Empirical findings, Behavioural Model & Problems of Measurement. The researcher in his first vital statement shares the patterns of time allocation or the availing of time interval efficiently and effectively .The second statement of Empirical findings shows various modes and methods of findings in a large , equal and effective manner .The behaviour model explains such models which deal with the behavioural aspects of the target market and the last objective = Problems of measurement defines the obligations, barriers difficulties and conflicts in measuring the above statement responses from the target population. The researcher defines further with great exposure that the allocation of time seems to be very vital because allocation of time to various activities will ultimately determine the relative prices of goods , services , the growth path of real output and the distribution of income as well as all the above defined relations is also highlighted in my research because the monitoring devices are used for such scenarios that will define the ROI for the employer and on the other hand the workers protest again these counters because every person works for his own favourable concern only. It was also shown in the research that without the allocating the time efficiently the firm could not get the desired output which would derive the firm towards losses and it will bear moreover by the employers and employees as well. The Employee behaviour Model , allocation of time and other factors edge was also taken in our report while concluding the recommendation for the employees to guide how the work time should be decided , how the task force works in the form of groups and schedule so that the output could achieve efficiently as well as the employee behaviour was also enlightened in our research when the employees responded after installing the monitoring devices like Time attendance devices and CCTV cameras in order to counter. The outcomes over these factors in our research are very active and these factors are executed in such manner nowadays. (F.Thomas & Frank P)
According to Mr R.B Buzzard the researcher on attendance and absence is performed at various intervals of time. As conveyed by the researcher the phenomenon of errors in attendance is arrived through buddy punching or wrongly time marking during the attendance manually. Merely boards in different industries do research in various fields in order to get the first hand knowledge.
In this case the National Coal Board team performs research on “Attendance and Absence in Coal Mines”. In the research they obtained their findings through applying various empirical working formulae's and other methodology to obtain quantitative results as well as operational research is also executed to obtain maximum findings. The researcher also defines about their attempts in order to retain the data and as well as the researcher also shares his various queries about research which played a vital role in his survey which are: The extent to which lot time reduces production; The kind of absence who do most harm; The causes of differences in absence rates; The remedies which would improve production or reduce its cost. The defined queries have become very basic in nature and exist with the different priorities among employers. The researcher further also share that when they select their 4 queries in order to obtain their first hand knowledge by their target market response he came to know that he could also base on several more queries related his topic like : What average attendance is desirable in given occupations in a given environmental condition. What are the expected individual variations from this average? In the research the writer RB Buzzard also highlighted the importance of his topic and conveys that many other researches will also be based over this study of behaviours like we are using their research paper abstract in our literature review regarding to our topic. The researcher above defined factors plays a vital role in his research as well these factors also enlightened the exposure over our research the factors that are: “The extent to which lot time reduces production.” &” What average attendance is desirable in given occupations in a given environmental conditions” shows nowadays many of the firms employers are very much concern with the work hour not the time of coming In and time of employees going Off from the firm. The employer's priority for the employees is to complete the work hours in order to have a productive outcome from the employees efficiently and effectively. Other factor which is “The remedies which would improve production or reduce its cost” = shows about the precautionary features which can reduce the absenteeism and increase the productivity the same solution was queried in our survey via many employers so that their production will not effected and they can obtain the max output from their workforce and it can resolve by installing the employees monetary system such as time attendance devices , CCTV cameras and other online employee service counters and appraisal in order to jot the problems and their solutions easily. (R.B Buzzard).
According to Steers and Rhodes his model has played a vital role in the foundation for model development. The Steers and Rhodes in 1984 have provided a step further than (God to man Atkin and associates in 1984, Mowday, Porter and Steers in 1982). The Steers and Rhodes (1978) model of employee attendance is an edge on contribution to absenteeism research. This model has different types of relationships and interdisciplinary approach. The Limitations as exist majorly in every research so as the same exists in the researcher research as well. The limitation plays a different role in the research and in the Steers and Rhodes model the limitations made difficulty during the empirical test. The Steers and Rhodes objective and purpose of this research is to revise and extend further their outcomes of their conceptual framework of their previous initial research of the same dilemma in 1978 into a causal model of employee absenteeism. The researcher Steers and Rhodes in his revised findings described his work as an evolutionary and have challenged others to add any prospective element which the researcher steers and Rhodes missed while collecting and proofreading the data. The Steers and Rhodes reflect updating of their work regarding organizational behaviour and occupational health. The researcher uses diverse literature in his this latest research regarding the organization behaviour and occupational health responding the variables among the responses on employee attendance. The researcher also enhances or in short we can say upgraded or updated the fields in his model which reflect the organized information that is needed for the actual and enhanced employee attendance Performa. The researcher revised model obtains also the edging information which was obtained in our research that shows an accurate direction of our queries to our targeted sample, in short we can say that the model Performa has also played a vital role in our research and we have also utilized the model Performa in our questionnaire making as well. The research has also conveyed that he had revised his model because his previous research has become a ground for many other great researchers later and Steers & Rhodes want to make the ground more strengthen which had become possible by the refining and extending the conceptual framework of their 1978 models into a causal model of employee absenteeism. (Paul P. Broke)
According to the author Kirsten, Employee monitoring has raised concerns from all areas of society-business organizations, employee interest groups, privacy advocates, civil libertarians, lawyers, professional ethics & every combination possible. As author describes that your employer may be watching and listening, but employee privacy has become a central issue in the field of many industries (i.e. Textiles, Chemicals, Petrochemicals, Pharmaceuticals, logistics & many more) especially in the department of Human Resource management. As a resource of Human is being analyzed or vouched to have a check on him or her. As nowadays employers have more technologies available to monitor telephones, computer terminals, and voice mail. This privacy issue has been fuelled by the competition, cost cutting, more productivity and the increased use of a variety of electronic monitoring systems. Electronic monitoring is defined as the computerized phenomenon, used for the purpose of storage, evaluation, analysis, and reporting the information about employee's productive activities.
As far as the problems with employee monitoring is concerned, Employees when they use to work freely if we go back in the 80's * 90's, they worked without any hesitation or employer vouching, they were always given the task by the employer with the duration to complete it, and by the time the employee worked really hard & accomplished all the tasks given to him on time. So now a question arises “what is the point of getting involved in such complicated things like monitoring employees by using new technology while they are working?” Answer to it would be the competition, more productivity, less cost, more work efforts less waste of time & goals achievement. As it could be the case of demand & supply, when there is an increase in demand then there should be an increase in supply so that employer can maintain the report of the firm & the level of competition among the competitors. According to some survey currently in Pakistan not only some multinational firms but also domestic or local companies are using new technology for monitoring to maintain standard & give a boost to the competition, employees are monitored in their jobs to get more efficiency & productivity, and this number of local firms will increase as computers & new monitoring technologies are used more and more within companies though small or giant firms, and as the cost of these monitoring systems goes down". And this new monitoring technology especially in Pakistan is not only used for the employees but also as a part of security crises in Pakistan, as Pakistan is fighting a war against terror. But somehow the new technology is creating problems for those employees, managers or supervisors who want to work freely without any monitoring or check so that no one could ask them about the results as they think that they are genius enough to accomplish any task. But it is also creating problem for the employer who is paying them to get the work done by the time but the employer is getting what he wants. According to the survey when everything had become dependent on computer for time saving, quick processing & efficiency in work for more business gain & goal achievements, the survey in 2001 showed that “60.7%” of employees surveyed said they visit web sites or surf for personal use at work. Now it became the issue for employer which enforced them to use such techniques like employee monitoring by installing new technology which helps to find out punctuality of employee, the way they work & accomplish the tasks & get more productive for the company. (Kristen Martin & R. Edward Freeman).
According to the author Richard, the major finding of the office of technology report, the electronic supervisor: New Technology, New Tension will be reviewed in order to serve as a measuring stick against recent developments in workplace monitoring technology. We will describe a representative sampling of some of these new technologies, including the monitoring of e-mail & internet activity, background checks, more sophisticated drug testing, the widespread use of video surveillance, & the entry of active badges into the repertoire of surveillance technology Author describes the different techniques used for the purpose of monitoring employees during the work. Richard S. Rosenberg said managers use several types of employee monitoring systems. On the verge of 21st century some of the new computer monitoring technologies are used, which measures employee keystroke speed or typing speed and accuracy, video surveillance & cameras, which detects employee theft, horseplay like making fun or cracking jokes & gossips, and safety & location; spying, which uses detective techniques, when there is suspicious activity within the workplace; phone calls tapping, which track incoming, outgoing even text sms recording, that where the text has been sent, and the frequency of employee phone calls. If we talk about time device, it is the device used to store data regarding the entry of employee in the company by signing in & signing out to maintain the punctuality. There are many kinds of time devices used for tracking time, usually cards in which bar code is coded & than employee card is scratched from the time device. In some firm face or eye scanning devices are also used as a time & security devices. If we talk about data entry & phone work, for such purposes monitoring systems are used which can automatically count every keystroke of data-entry and data-processing checks. In the same way workers who answer telephone calls all day are watched, the exact number and duration of each call. If we talk about E-mail scanning, it is a process in which software is installed for incoming and outgoing mail passes throughE-mail filteringsoftware to search for content which may violate the policies of the employer. If we talk about video surveillance, one of the most effective forms of employee monitoring is through the use ofVideo surveillanceequipment. Video feeds of employee activities are fed back to a central location where they are either recorded or monitored live with another person. For employees that do not work in a static location or make visits or work mostly outside the company, the employer may choose to track their locations. Common examples of these are delivery, sales visits and transportation industries. Employee surveillance may help in an executive's decision on whether to promote or demote and employee for his or her performance or in some cases even they are fired from their job. For video surveillance different techniques can be used, e.g. Employees' Mobile orMobile SIM tracking. (Richard S. Rosenberg)
3. TECHNOLOGICAL IMPORTANCE IN 21ST CENTURY
Technology:The beginning era is not the age of stone where people worked & conducted their business through stones as a mode of payment but it is the year from which evolution of technology took place. But it is the time when human mind starts thinking about how to make the work easier & comfortable by creating new things which further named as technology. The difference itself shows that nowadays how convenient & faster work with less numbers of errors has been done by many businesses. Technology is not only present in some multinational firms but also in smaller firms , as it has made possible to get more efficient & productive in a systematic & corrective way.
Evolution:Technologyis defined as the usage, knowledge & awareness oftools & techniques, to make any systemsor methods in order to solve a problem or make things convenient. The wordtechnologyis derived from Greekword (techno logia) meaning "art, skill or craft", and(logy or logos) means study or study of. In past business about 50 years back, where sending a text from one to another place was taking more than a week. Due to absence of technology businesses suffered many difficulties in running their businesses. Taking a maximum profit was like a dream. Even it was also difficult to reach from one to another place in less time than a serious fatigues'. But today we got a lot of facilities to make our work easier. Technology is one of the important factors which is always considered as an important & primary factor while starting any business or making some business growth i.e. New product development, Financial investment, Information technology & changes in firms infrastructure are the examples for technological requirements & new work. Advanced businesses:If we consider any service business than technology is the basic factor on which whole business is based on, as services involve three extra P's than normal 4P's of marketing & those are People, Process & Physical Evidence. People refers to the employee working in a company should be well educated about their services & physical evidence refers to the place or internal physical environment of company which creates an image in customer's mind. Last on is a process, which always follows less time, perfection & systematic way, documentation & recording & these things are now possible due to technology. Now we have done a lot of data storage which is really important like office records in multinational firms, banks, pharmaceutical & textile & so on. So now a new issue arises that how can we secure our data? How can we monitor our daily workday during the job? How could we know if any of our employees is cheating on the firm? How can we avoid unauthorized entrance? How can we make sure of the person I trust is not carrying anything illegal? These are only few questions as a highlight, but in the actual business world there are a lot of queries aroused by businesses, & the best answer to all those questions is Technology, computers; security systems, monitoring technology, software's like accounting, antivirus, employee monitoring; or time attendance devices etc.It is obvious that how technology is evolving & making place in every business's heart & it has become the basic need for every growing business.
3.2 Unsystematic & systematic work
Manual & unsystematic:Paper work refers to the manual work which employers & employees use to do in the past. It was the work carried out wholly on the basis of papers. As if we need to keep the record we have to gather all the important papers. We use to calculate manually which were taking a lot of time & at the end of month the total month's calculations were a real difficult thing. If we have to find out any past record than the room full of files & papers where we have to find the data of only one person was a really difficult & time taking task. Opening all the files & checking them from A to zee was a headache. But now we do not face the same problem just because of technology.
Computerized & systematic:Imagine how employees & employers worked in a very difficult way where a lot of time for one task which we do in seconds in present day life with new technology. If we compare today we have got a lot of facilities like with the help of computer we can save a bunch of records with millions of customers & we don't need extra rooms for storing documents but a small thing like a palm where we can store such huge data is a hard disk, & it's not about saving time but at the same time we can calculate & find record of any client in few seconds with exact time date & the data we need. It is the present technology which has made us dependable to make our work faster easier safer and secure with less time high productivity without filling any extra space as we did in our past businesses.
3.3 Time management & work efficiency
Time taking & risk of errors:Once upon a time it was really difficult to make a perfect print than it has been made easier by today. Like in past time it needed perfection in printing a paper through typewriter because we cannot use backspace to erase the error or we cannot use the Shift key to write the word in capital letter if we have made an error in small letters. These are only minor mistakes but these mistakes were creating a lot of problems like fingers fatigues to keep on working for the day long with noisy typing, sometimes it created problems like a black ribbon if letter is not being typed as it should be to look bright & specially if we need urgent prints of more than one pages always needed perfection & error free typing to with the maximum number of speeds per word to make the point better & faster. But still there could be the chance of an error to occur during typing.
Time saving & error free:Nowadays it is the computer which is doing a lot of crazy things like making a paragraph first than find out errors underlined & make the fonts & sizes looks more beautiful according to your requirement & you can erase it & can use caps lock for capital letters if we have made an error in small letters. The best part is that before printing you make sure that the paragraph is well written with perfect font size & whole look make sense for your requirement. Then we print it to avoid wasting paper prints as typed document is already checked & corrected. Today printer instead of a typewriter is much better with relaxation of all those difficulties felt in previous work days.
Delays & complications:Post mail or courier, the past courier system of 50 to 60 years back business which is still being followed but on a smaller scale. Sending a document from Pakistan to any other country through courier was taking more than a week. Suppose we are sending payment invoice or bill of lading & if there is in an error on it then the same post was sent back to the company to make a correction & the sender has to revert it back again. If sending a letter from one to another country was taking 7 days than above situation use to be solved in 21 days. There are many scenarios in which problems were faced by many businesses like the above situation. Prompt actions & easiness:Just imagine how complicated it was to send a file & wait for more than a week & still we have to make some corrections. But nowadays we have computers & internet through which we are sending mails & if there is any mistake or changes we can correct it in minutes as we get prompt response & at the same time we communicate & make changes as required. All of above comforts are only possible due to technology, computer, monitoring & mobility devices.
3.4Technology results in business development
Technology & business :In today's business life owner or boss does not have to sit in an office to correspond all the clients but it is the age where attending meetings & responding all the clients at the same time has become possible, & it's just because of presence of employee, employer or even the owner of the firm as new technology has evolved like mobility where a person is connected through the internet & carries the cell phone to respond every individual anywhere anytime during office hours. These new technologies not only help in prompt response but also work as reminders, schedules & the medium of communicating.
Business development:Pocket PC one of the most famous device used as a mobile PC through which you can work with office documents, sends & receive mails, search through internet & also helps in communicating as it's a mobile PC. If we go back in the past when letters & bills or even confirmations were sent through post mails where it was really difficult to make changes because of distance but with the help of internet letters & confirmations are sent back if the client demands any amendment than making changes is the game of few minutes. These all devices are really amazing & technology is making our work easier & faster day by day.
4. INNOVATIVE MONITORING TECHNOLIGIES
Early on, time and attendance systems were only associated with the manufacturing or 'blue collar' workforce. But today, due to the impact of legislation and the influence of technology, they are used for a variety of business functions including access control, job pricing, project tracking, and employee schedules. Most systems are Web-enabled and are integrated with current Internet technology. The cost of installing a time and attendance system depends on the number of staff involved and the equipment and type of software used.
4.2Importance of Employee Time TrackingSystems
Time dedicated to work by employees is just as important. It could spell the difference between positive and negative productivity and employee performance. Attendance tracking is a must if you wish to know whether or not time is being used appropriately by employees. With attendance tracking, the firm can enjoy the following incentives:
Reward & Punishment
Fingerprint scanning is currently the most widely used biometric technology. It relies on the uniqueness in human fingerprints. It is estimated that the likelihood of two individuals having the same fingerprint is less than one in a billion. A fingerprint Time & Attendance Device ensures high security, high reliability, no proxy attendance and no error.
Why do customers prefer Finger Print?
►Fast & Convenient Identification
►Electro Control (Relay Output)
►More Users Capacity
►More Transaction Capacity
►Fully Designed for the Office Environment
►Every literate / Illiterate can use easily
►Easy to install
►Use for Time attendance & Access Control
Dirty, Greasy, Oily & Dry Fingers are not entertained by Finger Print devices
Finger Print prism can be tampered
Proximity Card Readers (RFID Devices)
RFID (Radio Frequency Identification) is a rapidly growing and most widely preferred technology of today's Automatic identification and Data Capture industry. RFID based fingerprint time attendance & access control system will accurately and reliably record your employees' clocking data. The benefits of using RFID Time & Attendance will include improved labour efficiencies, better inventory management, improved product integrity and reduced shrinkage's amongst numerous other potential benefits.
Why do customers Go for Card system?
►Employee's Physical Presentation
►Fast & Convenient Identification
►Electro Control (Relay Output)
►More Users Capacity
►More Transaction Capacity
►Fully Designed for the Office Environment
►Every literate / Illiterate can use easily
►Easy to install
►Use for Time attendance & Access Control
Facilitate buddy punching
Increase variable cost
Hand Punch Devices
Hand Geometry readers positively identify users by the shape and size of their hands. Hand Readers provide a fail-safe method to ensure that the person who enters isn't merely carrying someone else's access card or PIN. For time and attendance, Hand Readers improve payroll accuracy and reduce costs by eliminating "buddy-punching" and removing the cost and administrative problems of badges. For identification applications, Hand Readers guarantee that people are actually who they say they are. It's easy to use, accepted more readily by users, more accurate and much harder to deceive than other biometric technologies.
Why do customers Go for Hand Geometry device?
Ø 1 on 1 verification (Pin code + Hand punch)
Ø Robust Body
Ø Template Broadcasting
Ø Dirty, Oily & Greasy hands are acceptable.
Ø Single Hand punching structure
Ø Peripheral Devices required (Network Card , RFID reader , Barcode Reader, Line convertor)
Time taking , Space occupying
Increase variable cost.
Face Geometry Devices
Face Id devices are the latest innovation under the field of Employee monitoring and Time attendance device. The technology is being established in the United Kingdom and the products are manufactured in Korea and China to hit the right price for the customer and can become a feasible solution according to technology and price as well .Face Id device positively identifies users by the shape and size of their face starting from their eyebrows till their chin. Face Readers provide a fail-safe method to ensure that the person who enters isn't merely carrying someone else's access card or PIN. For time and attendance, the device improves payroll accuracy and reduces costs by eliminating "buddy-punching" and removing the cost and administrative problems of badges. For identification applications, Face Id devices guarantee that people are actually who they say they are. It's easy to use, accepted more readily by users, more accurate and the fastest device among all biometric technologies.
Why do customers prefer Face Id devices now?
Ø Contactless Biometric technology
Ø High Speed Matching (Less than 1 second)
Ø 1:1 and 1: N Accurate Verification
Ø Touch Key Pad
Ø Robust & Simple Design.
Ø High speed Performance eliminating HYGENE issues of Biometric System.
Ø TMS & Access Control Combined.
Ø Four Verification & Identification methods.
Ø IR Camera for Day & Night Snaps (Even if Face don't match)
Ø U disk , TCP/IP, Interchangeable Memory Card , Voice prompt for guidance
Abnormal - Short Height Adjustment
Suitable environment (Lightning Conditions)
Spectacles with high refractive index
4.3Importance of Access Control Systems
Physical Access Control is a matter of whom, where, and when. An access control system determines who is allowed to enter or exit, where they are allowed to exit or enter, and when they are allowed to enter or exit. Historically this was partially accomplished through keys and locks. When a door is locked only someone with a key can enter through the door depending on how the lock is configured. Mechanical locks and keys do not allow restriction of the key holder to specific times or dates. Mechanical locks and keys do not provide records of the key used on any specific door and the keys can be easily copied or transferred to an unauthorized person. When a mechanical key is lost or the key holder is no longer authorized to use the protected area, the locks must be re-keyed. A credential is a physical/tangible object, a piece of knowledge, or a facet of a person's physical being, that enables an individual access to a given physical facility or computer-based information system.
Typically, credentials can be something you know (such as number or PIN), something you have (such as an access badge), something you are (such as a biometric feature) or some combination of these items. The typical credential is an access card, key fob, or other key. There are many card technologies including magnetic stripe, bar code, , 125 kHz proximity, 26 bit cards-swipe, contact smart cards and many biometric solutions as well.
4.4Importance of CCTV Systems
Closed circuit television cameras are used in a variety of circumstances to provide video surveillance. School districts use CCTV to monitor the activity on school campuses. Businesses use CCTV cameras to monitor the behavior of employees. CCTV can also help retail establishments by providing protection against loss from theft. However, the use of CCTV surveillance is not without controversy. Each establishment must weigh the benefits and drawbacks to decide if CCTV is the right method of protection.
Crime Deterrent: If CCTV cameras constantly monitor a retail business, criminals will likely seek an easier target. If employees know that they are constantly being watched, they are less likely to steal from their employer or waste time on the job. School children who know that their every move is being recorded may be less likely to carry guns to school or engage in criminal activities on campus.
Protect Employees: Customer service employees are often required to handle angry or frustrated customers. Face-to-face interactions with an angry customer can put the employee in physical danger. CCTV cameras may save employees from harm by monitoring these volatile situations. They also serve as a deterrent from violent behavior by these customers.
Keeps a Record: If a crime occurs in an establishment that has installed CCTV surveillance, an investigation will be aided by the video. If an argument occurs between two employees, the employer can consult the videotape to determine what actually occurred.
Privacy: CCTV surveillance sometimes causes controversy. Opponents of CCTV systems object to the invasion of privacy that occurs with constant video monitoring. Employees under constant surveillance by CCTV cameras often oppose such monitoring of their daily behavior. CCTV is often maintained and funded by a partnership consisting of local authorities and businesses. In this way, it is a tangible demonstration of the police, local authority and businesses working together to make communities safer. These devices are of great importance in places of work. They help establish a means of control and a system of keeping check on the employees. If the employees are found to want in a certain area, the requisite steps to correct this is taken by the management in public places discourage vandalism and destruction of public property as the people involved in doing so know that they are being observed. Merely the existence of these cameras greatly improves the law and order situation of a city.
CCTV Doesn't Always Work: Unfortunately, CCTV is usually not able to display every square inch of a business or facility. Even if the cameras are positioned correctly, there is no guarantee that the cameras will catch any crime or unwanted behavior done on the property. These cameras can sometimes be thwarted by covering them up or by sticking a piece of chewing gum on the lenses. Someone who is familiar with the property may still be able to get around the surveillance and avoid getting caught. If the cameras are positioned incorrectly, the high traffic areas of the facility will not be shown on camera. In this case, much of the behavior that the CCTV cameras are designed to detect will not be captured on tape.
5. MARKETING AND ITS BARRIERS
There are many definitions of marketing. The better definitions are focused upon customer orientation and satisfaction of customer needs. According to the Authors and researchers “Marketing is the social process by which individuals and groups obtain what they need and want through creating and exchanging products and value with others”. (Kotler). “Marketing is the management process that identifies, anticipates and satisfies customer requirements profitably”. The institute named as The Chartered Institute of Marketing (CIM). “The right product, in the right place, at the right time, at the right price” (Adcock). “Marketing is the process whereby society, to supply its consumption needs, evolves distributive systems composed of participants, who, interacting under constraints - technical (economic) and ethical (social) - create the transactions or flows which resolve market separations and result in exchange and consumption” (Bartle's).In short we can say Marketing is used to identify the customer, satisfy the customer, and keep the customer.The marketing segment which was considered for this research is Corporate Business Marketing in which the marketing chain starts from Coe , Director , First line managers , Operation managers , and ends on Hr managers .And the scenario relates to organizational/industrial buying behaviour is "B2B" which stands for Business to Business. B2B marketing involves one business marketing a product or service to another business and in this research we focus over the firms which are offering the employee monitoring systems in the corporate world. The central idea behind marketing is the idea that a firm or other entity will create something of value to one or more customers who, in turn, are willing to pay enough (or contribute other forms of value) to make the venture worthwhile considering opportunity costs. Value can be created in a number of different ways and in the field of marketing the monetary system in the corporate world the value will be created via innovative technology uses in solution making and system supporting and value plays a vital role in resolving the barriers of the firms. Creating value in the marketing decreases the pressure of barriers and assists the customer to go for the purchase and implementation in order to have the diversion towards success, efficiency as well as effective task force. Nowadays in the corporate world internal and external both barriers exist at the firm which breaks or slow down the marketing process and for this sake the value in the products play a vital role to make the process fluent.
5.2 B2B-Marketing Barriers
The barriers which were faced under defined B2B marketing for the product which are special goodsi.e. (Employee monitoring technologies) are as follows:
- Financial Barriers:This barrier was shown primarily between many newly established firms because of inflation and competitive environment , this factor clearly defines the acceptance of the requirement but also initiate the importance of performing many other prior tasks that need financial involvement rather than purchasing the Monitoring products from their limited funds but whenever these barriers resolves the client experience no more other barriers majorly while going for the purchase of employee monitoring products.
- Technological Unawareness: This factor also faced by marketers while marketing the innovative monitoring devices in the corporate world where the customer has lack of knowledge and their management is not showing any prompt and positive response in order to become an upgrade and to update their knowledge for that kind .
- Fear of Innovation failure:Usually, when new products or ideas come about, they are initially only adopted by a small group of people. Later, many innovations spread to other people because the customer rigidness and business make him to think about the failure of the innovative product first rather there add on or innovative edges.
- Oppose for automation:Several forces runs for the oppose of automations in order to retain their working portfolio firms who are marketing innovative products face such sort of barriers merely in their field but they knew that the opposing will change into acceptance very soon due to the demand of the world for innovation in order to be efficient and effective under their tasks.5. Customer Preferences:The amount of effort a consumer puts into searching depends on a various factors and preferences also varies among the customers such as the market (how many competitors are there, and how great are differences between brands expected to be?), Product characteristics (how important is this product? How complex is the product? How obvious are indications of quality?),
5.3 Firm (Customer) Internal Barriers Faced by the Marketers
The marketer faced various internal barriers as well while marketing the monetary systems to the customer (firm) these below defined factors plays a vital role in order to decrease the marketing fluency as well as also push the marketer towards de-motivation and make their sales level slow:
- Competitor Involvement: This barrier is a very active element which strategy is being applied incremently.Nowadays in many situations the customer involve the competitors under their case in order to have the least quotation from the both end these scenario also increase the choices for the customer but in the same manner may misguide the customer towards a wrong solution or may be the solution which was provided by the marketer was on the basis of price only and not on the basis of innovation and quality in order to win the case from its competitor because nowadays the Pakistani personals are very much price conscious .
- Target the right concerned person: This barrier also play a vital role because selecting the right person and the right target market is the basic ground of marketing and failure over this factor may end up the marketing process into a complete failure and the same issue was seen in our local market as well.
- Miss commitment: This factor is the second vital barrier which slows the fluency and makes the case over the pending segment. In this scenario the prospect share that the case will be close shortly but on actual the case goes for the pending and the firm only execute the case when they are very much confirmed for the requirement.
- Less awareness and pretending to be the best:This barrier arises where the firms have little innovative depts. Or concerns in order to initiate. The concerned person of the firm does this barrier by considering his own factors more than the marketer and makes his ground over it.
- Internal Employee Favourism:The employee favourism also occurs and it creates another barrier for the marketer .In this barrier the firm manager gave favor to such employees who can be monitored easily and can be rectified but due to selecting a non innovative solution the concerned person creates a barrier for the marketer to guide the right solution. I.e. Choosing RFID devices where buddy punching may arise and their senior or favored employees can save themselves to be countered.
6. RESEARCH FINDINGS
6.1Survey Data Analysis
The study is particular about the barriers arising while marketing the monitoring technologies in the country like Pakistan. There is also information about the responses obtained by the customer after deploying these devices.
Q1: Being a marketer do you feel the security or time devices are necessary in a country like Pakistan?
(CHART 1) Remarks = The chart indicates that 53 respondents or 88.3 % of the respondents says yes and only 7 respondents or 11.6% of the respondents shares their ignorance over the monitoring devices importance.
h3a:- Being a marketer I feel the security or time devices are necessary in a country like Pakistan
Ho: - Being a marketer I do not feel the security or time devices are necessary in a country like Pakistan.
We will accept h3a that is:h3a:- 53 respondents or 88.3 % of the respondents says yes for the importance of monitoring devices.
Q2: Do you believe that time & monitoring devices are really helpful in achieving maximum profit & increase in productivity of the firm?
(CHART 2)Remarks = The chart indicates the responsiveness among the respondents that 52 respondents or 86.6% of the respondents consider security devices necessary in the country like Pakistan and 8 respondents or 13.4% of the respondents denied.
pa:- Yes the security and monitoring devices are helpful in productivity and achieving profits
po:- No the security and monitoring devices are helpful in productivity and achieving profits .
We will accept pa that is
pa:- The number of 52 or 86.6 respondents says yes for the importance of monitoring devices.
Q3: Do you feel difficulty to identify or reach the right person to market your new monitoring technology, as target market for time devices are Directors and CEO's or owner of company?
(Chart 3) Remarks = The chart indicates that 28respondents or 46.6% of the respondents face difficulties to find right person and 18 respondents or 30 % of the respondents said that they have to face unconcerned persons first , 9 respondents or 15% of the respondents share that they took appointments first and 5 respondents or 8.4 % of the respondents share no difficulty.
H3a:-Yes we feel difficulty in marketing the monitoring devices.
H3b:- Unconcerned person wants meeting first
H3c:- Always get appointment issues
H3o:- No we don't find any issues
We will accept H3a that is
H3a:- 28 or 46.6% of the respondents face difficulties to find right person.
Q4: How many maximum numbers of days you suffer in reaching the right concerned person?
(Chart 4) Remarks=The chart indicates that 32 respondents or 53.33% of the respondents said connecting with the right concerned person depends on luck, 12 respondents or 20% of the respondents share that merely their meetings get cancelled, 9 respondents or 15% of the respondents shared that it took a week and 7 respondents or 11.7 % of the respondents need 3 days for this activity.
H4a:- Reaching the right person requires 3days
H4b:- Reaching the right person requires One week
H4c:- Reaching the right person requires is all about luck
H4o:- Get meetings canceled most of the time
We will accept H4c that is:32 or 53.33% of the respondents said it's all about luck.
Q5: Do you face educational or technological awareness barriers while marketing monitoring devices? Because the person you give briefings must have knowledge to be comfortable in making decision?
(Chart 5) Remarks= The chart indicates that 46 respondents or 76.7% of the respondents face educational barrier as new technology needs awareness to make easy decision and 9 marketers or 15% of the respondents faces no barriers while marketing and remaining 5 respondents or 8.33 % of the respondents dint answer anything.
H5a:- We face educational barriers about new technology as new technology needs awareness to make easy decision.
H5o:- No we don't.
We will accept H5a that is : H5a:- 46 or 76.7% of the respondents face educational barriers as new technology needs awareness to make easy decision.
Q6: What factors you consider while pitching the solution “Hardware & Software”?
(Chart 6) Remarks= The chart indicates that 31 respondents or 51.66 % of the respondents pitch the solution on of such type which customer demand , 11 respondents or 18.4% of the respondents pitch solution with quality and 18 respondents or 30% of the respondents share that the pitch the solution on the bases of price i-e cheap solutions for price conscious personal.
H6a:- Consider Price while pitching the solution
H6b:- Consider quality while pitching the solution
H6c:- Consider customer demand while pitching the solution
We will accept H6c that is
H6c:- 31 respondents or 51.66% of the respondents Consider customer demand while pitching the solution
Q7: What responses you get after installing the monitoring devices in a company from employer or concerned person?
(Chart 7) Remarks= The chart indicates that 7 respondents or 11.7% of the respondents received excellent response , 35 respondents or 58.4% of the respondents received good response from the customer , 12 respondents or 20 % of the respondents received average and 6 respondents or 10% of the respondents receive worst.
H7a:- Obtain excellent remarks from employer or owner of the firms after deploying the solution.
H7b:- Obtain Good remarks from employer or owner of the firms after deploying the solution
H7c:- Obtain Average remarks from employer or owner of the firms after deploying the solution.
H7d :- Obtain Worst remarks from employer or owner of the firms after deploying the solution
We will accept H7b that is
H7b:- 35 respondents or 58.4% of the respondents obtain Good remarks from employer or owner of the firms after deploying the solution.
Q8: What responses you get after installing the monitoring devices in the company from employee?
(Chart 8) Remarks= The chart indicates that 3 respondents or 5% of the respondents received excellent response, 25 respondents or 41.7% of the respondents received good response from the customer, 21 respondents or 35 % of the respondents received average and 11 or 18.4 % of the respondents receive worst.
H8a:- Obtain excellent remarks from employee of the firms after deploying the solution.
H8b:- Obtain Good remarks from employee after deploying the solution
H8c:- Obtain Average remarks from employee after deploying the solution.
H8d :- Obtain Worst remarks from employee of the firms after deploying the solution
We will accept H8b that is
H8b:- 25 respondents or 41.7% of the respondents obtain Good remarks from employee of the firms after deploying the solution.
Q9: What responses you get after installing the monitoring devices in the company from management?
(Chart 9) Remarks= The chart indicates that 4 respondents or 6.7% of the respondents received excellent response, 21respondents or 35% of the respondents received good response from the customer, 23 respondents or 38.4% of the respondents received average and 12 or 20% of the respondents receive worst.
H9a:- Obtain excellent remarks from management of the firms after deploying the solution.
H9b:- Obtain Good remarks from management after deploying the solution
H9c:- Obtain Average remarks from management after deploying the solution.
H9d :- Obtain Worst remarks from management of the firms after deploying the solution
We will accept H8b that is
H9c:- 23 respondents or 38.4% of the respondents obtain Average remarks from management of the firms after deploying the solution.
Q11: What constraints you face during the proposal finalization?
(Chart 11) Remarks= The chart indicates that 37 respondents or 61.7 % of the respondents face financial constraints , 7respondents or 11.7% of the respondents faces political constraints while marketing and 16 marketer or 26.7% of the respondents faces fear of Innovation among the customer while marketing the monitoring devices.
h31a:- Financial constraints faced during the proposal finalization.
h31b:-Political constraints faced during the proposal finalization
h31c:- Fear of Innovation faced during the proposal finalization.
We will accept h31a that is :
h31a:- 37 respondents or 61.7% of the respondents face financial constraints during proposal finalization.
Q12: What typical favours a client wants during the proposal execution?
Chart 12) Remarks= The chart indicates that 19 respondents or 31.7% of the respondents were requested to gave very special discounted prices in order to execute ,16 respondents or 26.7% of the respondents were asked for the trial demo merely , 10 respondents or 16.7% of the respondents were asked to provide Individual training to all customer employees ,11 respondents 18.33 % of the respondent have to provide complementary add on with their devices in order to initiate the case and 4 respondent or 6.7% of the respondents share that excessive sales service is to be considered.
h32a:- Client want favor of Very special discounted price.
h32b:- Client want favor of trial demo installation.
h32c:- Client want favor of individual employee training.
h32d:- Client want favor of complementary device add on
h32e:- Client want favor of excessive pre sales service
We will accept h32a that is:
h32a:- 19 respondents or 31.7% of the respondents have to gave client the favour of very special discounted price.
Q 13: What Problems you face after installing the devices on the basis of trial demo?
(Chart 13) Remarks= The chart indicates that 18 respondents or 30% of the sales person are shaky due to clients product mishandling, 14 or 23.4% of the respondents are scared of project rejection, 20 or 33.4% of the respondents face the risk of product cost while giving the demo to their clients and 7 respondents or 11.66% of the respondents face competitors involvement while giving the demo and 1 respondent dint answer any.
h33a:-Problem or Risk faced after installing the device is product mishandling
h33b:-Problem or Risk faced after installing the device is risk of product cost.
h33c:-Problem or Risk faced after installing the device is project reaction.
h33d :- Problem faced after installing the device is competitors involvement.
We will accept h33bthat is
h33b:- 20 respondents or 33.4% of the respondents face the risk factor of product cost after installation the demo unit.
Q14: What perception the customer pertains after the approval of installation?
(Chart 14) Remarks= The chart indicates that 37 respondents or 61.6% of the respondents were asked to instantly install the device after providing them the purchase order , 7 respondents or 11.7% of the respondents share that the customer asked for excessive sales support after the execution and 16 respondents or 26.6% of the sales person are considered to be the account manager of the customer
h34a:-The customer has perception of Instant installation.
h34b:-The customer has perception of considering sales person as his Ac manager
h34c:-The customer has perception of excessive after sales service
We will accept h34a that is
h34a:- 37 respondents or 61.7% of the respondents shares that the customer create the perception to have instant installation.
7. CONCLUSION & RECOMMENDATIONS
- The companies provide monitoring devices makes delays in installation & after sales support as per expectations of client which directly hits the marketing of devices including the company.
- Companies also make delays in training its new clients when they are unaware of monitoring devices.
- Companies always get complains about products warranty & after sales services.
- The lack of coordination between sales & support team or management creates problem for marketing executive & the client as well which has some expectations about the company.
- Lack of promotional campaigns.
- Customers need for new product about new issues in security & monitoring is less considered.
- Executives do not pitch the right solution to the right person
- Marketing Executives sell cheap products considering that it will make a new customer in the list without even thinking that device starts malfunctioning, which results in not fulfilling customer's expectations 100% as assumed before purchased at a time of product briefing.
- Executive does not analyze requirement of the customer properly.
- Executive always feel difficulty in finding the right concerned person.
- Customer always wants cheap prices for standardized device which creates a barrier for marketer.
- Executives usually get complain from customer in low cost solution
- Customer usually mishandles the installed system & not follows technical instruction given to them at the time of training.
- The customer pretends to have the highest value after purchasing the devices.
- These devices increase the monitoring and also hit their privacy (employees) if CCTV is sold.
- Innovative products creates price issues for the customer
- Customer feels fear of innovation.