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Knowledge and Training - Introduction

Most businesses that demonstrate an ability to maintain an enduring competitive advantage appear to recognise the importance of gaining, retaining and deploying knowledge effectively. As such, it is important to examine the methods by which this is acquired and why this learning is key in the corporate sector. It follows that knowledge and learning form the foundation for the intellectual assets of any company and that these capabilities are vested within the competence base of the people involved.

This Chapter will seek to explore the concept of knowledge and knowledge management within a business context, using core academic models to provide an appropriate framework. This is then developed into a discussion of the issues surrounding organisational learning and the corporate challenges that emerge for any business seeking to maintain their competitive positioning. Whilst key tools and techniques (such as performance and development agreements) should be used to embed learning and harness knowledge in order to support corporate strategy.

Goals and objectives for this section

  • To be able to understand the concept and nature of knowledge.
  • To appreciate how to share and exploit both tacit and explicit knowledge.
  • To be able to discuss the various approaches to the understanding of organisational learning.
  • To be able to understand and explain the concept of systems thinking.

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