UK Essays FAQs

UK Essays FAQs

You will find the answer to all of your questions in the FAQs below.

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FAQs Menu

  1. Five Most Frequently Asked Questions
  2. Our Company
  3. Our Service
  4. Guarantees
  5. Plagiarism and Cheating
  6. Ordering
  7. Delivery
  8. Customer Support

1. Five most frequently asked questions

Q. How does this work?

You submit your order to us by simply going to our order page, completing the order form and making your payment. We then contact our researchers and assign your work appropriately. This process usually takes less than one working day, but we endeavour to be quicker for more urgent orders (we have a three-hour service for really urgent cases!). Very rarely, it may take slightly longer to find an expert. Once we have found an expert we will inform you, and the time for the delivery of your essay then begins to run. Please keep this in mind when ordering. You are then sent your completed essay via your secure customer control panel, before midnight, on the delivery date.

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Q. Can you attempt my question?

We must put your question to our experts first. We can't always guarantee that we can do all essays/dissertations, but we do undertake the vast majority of projects - even those that are particularly difficult or from unusual subject areas. If we cannot find a researcher after three working days of trying, we will e-mail you to let you know and refund any payments you have made to us. You are welcome to telephone our dedicated customer support team to check on the progress of your order at any time (0115 966 7955).

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Q. How can I use your work?

You must use our work for honest research purposes only - it cannot be handed in as your own. If in doubt you should consult your institution's guidelines on how to go about using a piece of copyrighted work to help you. For further information on how to use our service please view our fair use policy.

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Q. How do I know that your work will meet your promises?

We were the first essay company to offer guaranteed standard work, so we have more experience than anyone else in meeting the guarantees that we offer. All work is undertaken by qualified, experienced English writers and is checked by our quality control team to ensure that it meets our standards and your instructions. As a safeguard, however, you also have a complete satisfaction guarantee - if your work does not meet our promises or your specific instructions, we will amend it for you free of charge, as long as you tell us within 7 days. Don't forget that we are also part of a UK-registered company - All Answers Ltd. Moreover, all of our writers have a 2:1 degree or higher - and most are postgraduates with professional experience. If you would like a writer with a particular level of qualification, please let us know when you order. All have provided us with proof of their academic credentials, identity, and writing skills. To ensure ongoing quality standards, we monitor all researchers to ensure that they continue to produce the level of work that we expect. Please see our application page for more details of our strict recruitment process.

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Q. What can I ask for in my order?

You may specify any number of variables, from obvious requests such as specifying the exact title to be answered, the referencing style to be used, the standard and word count for your order, to requests on style, exact structure and specific sources you would like our researchers to utilise. You may wish to see our order form for more details.

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2. Our Company

Q. Who are you?

UKEssays.com is a trading name of a limited company, All Answers Ltd, registered at Companies House under Company No. 04964706 in the UK, our office being in Arnold. The registered office address (and address for correspondence) is All Answers Limited, Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ. All Answers Limited has been trading since 2003 (this can be verified on the Companies House website).

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Q. How do I contact you?

UKEssays.com is contactable 7 days a week by phone (call us on 0115 966 7955), as well as by email (enquiries@ukessays.com). Once you've registered with us, you can contact us easily through your secure customer account area. The address for any correspondence is All Answers Limited, Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ.

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Q. How do I know you're a real company that delivers on its promises?

You can easily verify the above information with Companies House. In addition to this, we have been featured in countless press stories, all of which are featured on our press page. The Times (undercover) commissioned our sister site Law Essays to produce a law essay for them and it was verified by a leading professor to be of a 2.1 standard, demonstrating that we really do deliver on the promises we make to you. Visit our press page to view the whole Times story.

We have also been featured in countless local papers and on BBC Radio 4, further demonstrating that we are a genuine UK-based company.

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Q. Why can I trust your company?

Firstly, UKEssays.com is a trading name of a limited company, All Answers Ltd, which is registered at Companies House. You can check this information for free on the Companies House website (click here). In addition, we have a UK high street bank account and we're happy to give you the details - if you're worried that we're genuine, just make a small deposit of a few pence and ask us how much it was. You'll then know that the bank account belongs to us and indeed, that we are a genuine UK based company who works with Barclays and Streamline (part of the Royal Bank of Scotland group) to process your payments. We also have a UK landline phone number (0115 966 7955) which you can call any time during our office hours - which are 9am - 9pm Monday to Friday and 10am - 7pm Saturday. Our friendly customer support team (visit our 'Meet the Team' page to meet them!) will be happy to help you with any questions or concerns you may have. Last but not least, our countless press mentions further demonstrate that we are a genuine UK based company - the Press would be very quick to say otherwise, as they have with some of our competitors, if this were not the case. Still worried? Just give us a call and let us reassure you in person - 0115 966 7955.

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Q. Can I visit your offices?

Ordinarily we do not accept personal callers to our offices as all business can easily be conducted via the telephone or e-mail. We are usually more than happy to arrange a meeting for journalists and customers but would ask that you telephone us in advance to agree a suitable time.

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3. Our Service

Q. How does this work?

You submit your order to us by simply going to our order page, completing the order form and making your payment. We then contact all researchers who are qualified and experienced in your subject area and assign your work appropriately. This process usually takes less than one working day, and for popular subjects like law and business, we'll usually have someone available for you straight away. We endeavour to be quicker for more urgent orders (we have a three-hour service for really urgent cases!). Very rarely, it may take slightly longer to find an expert but we'll keep you informed of what's happening. Once we have found an expert we will inform you, and the time for the delivery of your essay then begins to run. Please keep this in mind when ordering. You are then sent your completed essay through your secure customer account area, before midnight, on the delivery date.

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Q. You proclaim to be the best custom essay service in the UK - why?

We were the first company to offer the guarantees that you see on this site. No one else offers you guaranteed 2:1 or first-class quality essays, fully personalised and fully referenced by an established researcher, plagiarism scanned, unpublished forever and never resold - with 7 days to request free amendments should you be at all unhappy. What's more, we actually follow up on these guarantees - they are not just empty promises!

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Q. Aren't you the same as other essays providers?

As the true innovators of the essays market in the UK, UKEssays.com was the first to implement the service you see before you. We continue to refine our product to give you more than any other service. We are the UK market leader, and will continue to lead the industry in the future. Only UKEssays.com is the original purveyor of personalised custom essays protected by our comprehensive quality checking procedures. With our service, you can be truly confident that you will always be in safe hands.

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Q. What do you offer over other essay companies?

In addition to the above, we promise you that we will never publish your work or place it in an essay bank. Many of our competitors cannot truthfully say the same. Other services have tried to copy our guarantees, but we relish the competition because we can confidently say we act on every single one. If your work is late, you really do get your money back. If you find plagiarism, you really can claim the £5,000 plagiarism bond. Our guarantees are not just empty promises -- they are part of our terms and conditions, and we are liable to you for them under UK law.

Many other websites have tried to move out of the low quality essays database market and copy our ideas, but have failed woefully to offer the same real quality and market experience as us. Some services have been established for longer than us but fall short of our guarantees in almost every area - in reality they offer nothing like the personalised UK essay service that we deliver. Others try and sell our service to you at a higher price then come to us to complete the work for them. Whilst the work you receive is of a great standard (because it came from us), why pay more, or go through a middleman?

Moreover, we are a company with truly international experience. We operate services in Australia, South Africa and the USA and we have over 4,000 researchers working for us. These factors set us apart from other essay companies and, for this reason, our company is the most trusted essay company in the UK. Place your confidence in us today by entrusting us to write you a 100% original answer to your assignment.

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Q. What topics do you write on?

Anything and everything that you can study - at university, college, school or at any other learning institution. We are constantly recruiting for academic talent, which means our pool of researchers is growing every day - and with it the different subjects we can tackle. We can confidently say that there are practically no subject areas that we know of, that we have not helped students with in the past.

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Q. Can you write model answers for individual sections of part of my pieces as well as full ones?

Yes, we can write these just like we would write a complete order.

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Q. Do you offer a marking service whereby I could submit a finished essay and you mark it and improve on it?

We do offer a marking service - we can proofread (only), or proofread, critique and mark your work. We cannot encourage students to hand in work that is not fully their own.

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Q. I have an essay already written - can you change it?

We currently are not able to offer this service. Due to the copyright rules of the company, we believe that handing in a piece of work that is both ours and yours would be plagiarism.

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Q. I'm worried - is this legal?

Put simply, yes! The service that we provide is a legitimate research service that offers wholly custom written work to help students with their studies. You are simply buying a piece of copyrighted material from the author - it's just like buying a book - except you decide what's written! Unlike some fringe essay providers we will not advocate or support cheating or plagiarism.

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Q. Is your service fully confidential?

Yes. We fully respect your integrity and all details will be kept wholly confidential throughout the process.

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Q. Is the work available elsewhere?

No - all work is fully custom written, scanned using our confidential in-house plagiarism software, and not resold to any other customer -- even if they submit the same question on the same day as you.

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Q. Do you send all the work you have done to a central database for universities to scan for plagiarism after you sell them?

No, we do not send our work out to any external database - universities or otherwise.

4. Guarantees

Q. What guarantees do you offer?

We guarantee 17 aspects of our service.

Please refer to our guarantees page for full details of these.

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Q. How does the £5,000 No Plagiarism Guarantee work?

We only engage the top essay writers in the industry, all of whom provide an undertaking to award £5,000 to any customer who finds plagiarism in their work. In addition, we are so confident that our scanners and our internal quality control (QC) procedures will pick up any plagiarism in our work before we send it to you (in such a case, we will offer a full refund or a rewrite - but not £5,000) that we guarantee to you, if you identify any plagiarism in your work that we failed to detect, you are entitled to claim £5,000 from your writer, plus your money back, plus a rewrite.

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Q. How does your 'Completed On Time Or Your Money Back' Guarantee Work?

We guarantee that your work will be completed on time or you will get your money back. Better yet - we will still deliver your essay to you. Remember, for added peace of mind, we send your completed work through your secure customer account area on our website. This area is secure because you have your own user name and password - it cannot be spidered by Google or Turnitin.

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Q. What if the work was completed but I didn't receive it? Do I get my money back?

You agree that if we can prove to you that the work was completed on time, the money back guarantee does not apply. Unavoidable technical errors may prevent you receiving your work or opening it properly - these circumstances are therefore outside of our control and guarantees. However, we promise that if we cannot prove that the work was completed on time you'll get a full refund and the essay for free - if it ever happens that you don't get your work on time, just try us at 9am the next morning after you should have received your work - genuine technical problems are easily remediable.

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Q. Who judges whether or not the work meets the quality standard I ordered?

Our in-house quality control (QC) team. It is then up to you to verify the standard and contact us within 7 days if you are not happy.

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Q. What happens if I don't believe that it meets the quality standard I ordered?

Simply contact us within 7 working days of receiving it (not including Sundays), using your secure customer account area, and tell us why - if we agree (which we most often will as we want you to be happy!) then we will amend it for you free of charge. Full instructions of who to contact are included in the messages sent to you with your work.

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Q. How does your complete satisfaction guarantee work?

If you are not satisfied that we have met our promises for whatever reason, you can return to us within the 7 days amendments period and ask for your work to be changed, without any charge. In practice, if you're unhappy but the 7 days allowed for amendment requests has passed, we'll usually want to help you anyway.

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Q. You say you maintain the highest guarantees of any legitimate UK essays company. What if I find otherwise?

If you find otherwise from any other genuine and legitimate UK-based essay company (i.e. any website that is not a trading name of All Answers Limited) before ordering, we'll meet their guarantees (not just for you -- we'll better them permanently) and we'll do your work for FREE!

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5. Plagiarism and Cheating

Q. Can't I do what I want with the work?

You must assure us that you will use our work as an educational research tool only. The work remains our copyright and is not yours to hand in. It is there to inspire your final piece. If we believe any other motive exists for purchasing our work then we will not supply you.

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Q. You say your service is legal but is it cheating?

You must assure us that you will use our work as an educational research tool only. The work remains our copyright and is not yours to hand in. It is there to inspire your final piece. If we believe any other motive exists for purchasing our work then we will not supply you.

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Q. Your service looks likes it encourages plagiarism - do you?

Of course not! All work is our copyright, so cannot be handed in as your own. Not only would this be cheating but it would be a breach of the copyright of our work. Legally, if we wanted, we could sell you the copyright on the work too - but that would of course be encouraging cheating, and that's the opposite of what we aim to achieve. We advocate the supply of our experts' knowledge and experience to students.  We believe that a student with a guideline on how to answer any work is likely to understand the question and topic more than one without. This, we believe, can only improve educational standards in the UK.

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Q. Do I need to reference the work?

This is something that you must make your own mind up about by looking at the guidelines of your university in particular. Bear in mind that the work is not going to be published for anyone to check or see. Again, we cannot accept responsibility for your decision either to cite us or not cite us.

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Q. How do you know I won't cheat?

Plagiarism is always difficult to detect. Like any educational tool, our Essay Writing Service is of course open to abuse and it is up to you to be honest and assure us that you won't pass the work off as your own, by handing in some, or all of it. The threat of plagiarism occurring has never stopped anyone from writing a book, an article, lecture notes or publishing an educational website, and we won't allow it to stop our service and the provision of our services to the honest majority.

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Q. What legitimate use would I be allowed to make of the work in writing my own piece?

We offer no advice on such queries, as all universities maintain different regulations. It is for you to satisfy yourself as to your own institution’s rules and if and how you can use our services. We would suggest that in the absence of any specific guidelines, the work will be used legitimately if you use it in exactly the same way that you would use a book or journal that you found on the same topic.

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Q. If my supervisor does not accept some or all of your work can you amend it and what will the charge be?

You cannot hand in our work to your supervisor under the impression it is yours - to do so is passing off our work as your own and is a breach of copyright as well as cheating. We do however allow you to show third parties if you assure them that the work that you are showing them is ours, and we will take their feedback into consideration.

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6. Ordering

Q. How does the order process work?

You simply submit your essay to us via our online order form and make your payment. We then contact all researchers who are qualified and experienced in your subject area and assign your work appropriately. This usually takes a couple of hours at most, and is quicker for urgent orders. We will then contact you to let you know that a researcher has been assigned and work has begun.

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Q. Do you always find a researcher?

9 out of 10 times yes, but there is of course the rare occasion when we cannot take on your order - we will email you if we have not found a researcher after 3 working days. You are always welcome to call us to check the progress of your order and you can also check in your secure login area. If we cannot proceed with your order then we will provide you with a full refund.

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Q. How do I pay and when?

Like all orders for goods and services, payment must be taken before the order is begun. Fill in our online order form, and include as much information as you can so our researcher can fully understand what your requirements are. You will then be asked to pay for your order. This is done through our secure online payment system. An order confirmation will be sent to you via email to the address that you specified. We will also call you if we have any questions regarding your order. Sorry, we do not accept cheques. For larger pieces we can accept instalments. We regret that we can no longer accept payment after delivery due to situations where our work has been received and then payment has not been made.

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Q. Who deals with your payments?

All payments to us go through either PayPal or Streamline (part of the Royal Bank of Scotland Group).

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Q. What if the work is late?

If your work is late, you will get it for free. Accordingly, we are not in the habit of sending out work late to our customers!

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7. Delivery

Q. How do I know I will get the work once I have paid?

The Sunday Times commissioned an undercover reporter to use our sister site Law Essays to produce a law essay for them. If we were defrauding people they would have said! Also our payment providers would cut off their service to us and we would go out of business very quickly! Don't forget that we are a legitimate company with a UK trading address and a UK landline number, as well as being registered at Companies House. Unlike other companies that are comprised of simply a website and an e-mail address, we have real people to speak to at a verifiable UK location. We have been in operation for 5+ years and work hard to maintain our reputation because we believe that the happier you are, the more people you will recommend us to!

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Q. How do I receive my essay?

All work is sent to you by e-mail and comes as an attachment in the form of a Word document. It is also available at a secure online location that only you can access, using a user name and password that will be provided.

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Q. What time will my work arrive?

All work will arrive on the day, or the day before, you requested on your order form. For example, if you requested a 5-day delivery, your work will arrive on Day 5 or Day 4 and so on. The usual time for delivery is 10.30 p.m. but during very busy times it will arrive before 12.00 midnight. If the researcher completes your work early, we will always let you have it early (subject to any outstanding balance being paid).

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8. Customer Service

Q. How do I telephone you?

Our telephone number is 0115 966 7955.

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Q. What are your opening hours?

Our opening hours are 9am - 9pm Monday to Friday, 10am - 7pm Saturday and 10am to 6pm Sunday.

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Q. What is your email address for general enquiries?

Our customer service email address is enquiries@ukessays.com.

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Q. I need to send you a letter. What's your address?

Please use: All Answers Limited, First Floor, Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ for correspondence. This will reach our customer service team.

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Q. I wish to speak with a manager. How can this be done?

Our general manager is Tony Eynon. You can email him using our customer service email address (enquiries@ukessays.com, marking your mail for his attention.

  • If your matter relates to the quality of the work you received, you may wish to mark your mail for the attention of our quality manager, Jilly.

  • If your matter relates to our standard of customer service, or a member of the customer service team, please mark your mail for the attention of our Customer Experience Manager, Daniel.

  • If your matter relates to accounting, tax, ordering or invoices outstanding, our Finance Manager Karina is the contact you need to speak to.

  • If your matter relates to human resources/recruitment, please direct your enquiry to our Human Resources Manager, Lee.

In all cases, if you cannot reach the person you need to talk to on the telephone, please do email our customer service department (enquiries@ukessays.com), who will pass on your query to the correct person straight away.

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UKEssays.com FAQ List