Reddix Health Resource
Introduction
Currently, most of the organisations in the whole world have been unable to meet their laid down objectives or goals. This has been facilitated by the adverse transition in technology whereby most of the antique used practices have been replaced by the modern technology. Most of the operations in the organisations and firms have undergone great changes as a result of ferocious antagonism, varying market and clients demands, new technology development among other factors. For an organisation to succeed in the current world there should be application of strategies to allow change in the operational system with time. This is because, as the technology changes, most of the people go for the new strategies. However, change in management is very intricate and calls for such organisation to lay down firm approaches both in financial and manpower matters. For an organisation to succeed in its operations, there should be creation of latest perspectives and gaining of the knowledge from the disorders within which they function. This should be achieved through highlighting the essence of account, dialogues and gaining experience from one's own skills as the key means by which we can acquire perspectives and idea of strategic management in the firms. Most of the ancient management practices have been swept away by modern Human Relation approaches in management through application of classical and scientific approach.
Most of the organisational supervision theory describes how organisations can perform on an effective manner. The way the overall manager behaves in any organisation definitely reflects how his or her entire staff would perform. In turn, this indicates the performance of the whole outfit. In such an organisation, it has been evident that 80 percent of the firms collapse is contributed to by the failed management. At the same time, personal attributes have been noted to interfere with the outcome. In any organisation, the managers should put in practice the five basic aspects in management. Such include; planning for the organisation's activities which ensures systematic running of programs, organising which entails putting all the activities in order so as to ensure whatever has been started is completed in time and prevent congestions of issues in the firm, leading which acts as the key determinant in any organisation through showing the relationship between the managers and the entire staff, coordinating which means synchronising the activities through a clear show of who should play which role in the firm, and lastly controlling all the entire events in the organisation for better outcome.
In the past, most of firm's management focused on aspects of economic, political and societal context in which some of the models prove to be general to all organisations hence is applicable to meticulous current organisations. It has been evident that, most of the managers in the current organisational operations apply many of the techniques, practices and strategies from the earlier skills and concepts. Centrally to that, the new technology and industrial revolution come up with the large scale operations and its requirement for specialised management.
According to the Raymond Miles in management theory in 1975, he addressed how management could be improved through application of bureaucracy, administrative and scientific management. The bureaucratic management focuses on set of composing guidelines like procedures and regulations, chain of command and a well designed division of labour. On the other hand, the scientific management deals with way an employee in workplace can best perform his or her duty in the workplace. For the case of administrative management, it is more concerned with how information within the organisation is transferred from the management level to the workers.
The Trust Reddix Hospital, being a National Hospital has adversely failed in its operations which has made it unable to attain its main objectives in healthcare. The problem has been associated with the hospitals management failure to cope with the new technological aspects which should be put into use by every organisation. Such include the application of the information Technology which has eroded the classical management strategies. The scientific management bases its attention on the interactions between worker and machine. Efficiency and production in an organisation can be highly boosted by raising the production process efficiency. The efficiency addresses issues of how created employment economise time, energy among other productive resources.
According to Barnard Chester in 1950s with the Human Resources school, he suggested that the human resource symbolised a substantial development from human associations. The behavioural strategy seemed always not to improve the productivity. This facilitated leadership and inspiration systems to be the matter of great interest. The Trust Reddix hospital was well equipped in terms of staff but there was no sign of improvement in its operations. The main problem was poor coordination of operations within the entire firm.
The management used to overwork the workers because of most of the operations being carried out manually. For instance, retrieving of records for the patients was a very hard task for the workers whereby they could spend twice or thrice the time they would spent if using the IT system. In order for Reddix Hospital to undergo a successful change process, they should meet the information technology strategies so as to access electronic services fully.
According to the consultant's report, it indicated that some of the software used in the organisation was created about three to four decades ago. This implied there was a problem of current technology in the organisation. Such outdated strategies could not improve but contributed to failure of the institutions processes. If such replaced, there would be no limitation of interface within the other systems of information, or instance the diagnostic and clinical systems. Improvement of the information technology would also enable interconnection with the common applications in the desktop, for instance the ward processing among others. Most of the National Health Services had adapted the new changes in technology where Reddix appeared to be the only one using ancient measures in operation. This called for necessity to change and adjust to the new strategies of operations.
Reddix was rated at the bottom in its services. For instance, around 10 percent of the patients complained to be suffering from drug reaction side effects while under treatment. This definitely implied that, either most of the drugs used in the hospital were expired or the health officers were not qualified for their job. To overcome this problem, the management should lay strategies of recruiting only the qualified staff through merit. It should also have a well research of expiry of drugs and replace such with the new ones. Because the hospital used to attend most of the patients with life threatening diseases like heart attack, cancer and musculoskeletal diseases, the management should seek for specialists of such fields from the ministry of health to handle such cases.
The analysis showed that the failure in some fields was due to either negligence of the health care officers and nurses. There should be a strict monitoring of each and every officers performance in the health care service provision i.e. if any complain is received from the patients, the management should make a follow up and know who attended such a case, scrutinise the kind of services he or she offered and conclude appropriately. If for this case the management discovers it was due to negligence, such staff members should be warned and if such persists, the case should be forwarded to authority for further measures. The use of manual approaches in organisational operations was applied in classical era. The organisation still bases some of its operations in suchconcepts. In turn, this gives the workers a very hard time in tracing the patient's information for references. Such a delay would result to deaths to the serious patients which would be a very great weakness for the organisation. To overcome this problem, there should be establishment of digital measures of data storage. This would assist in deducing and understanding the health care information so as to achieve skills and intelligence in the process of dealing with large quantities of clinical data.
Since clinical statistics is dynamic naturally, there should be need for the capability of understanding and interpreting the frame work-based health care information. Also to overcome this problem of data recovery, there should be establishment of KM system, which incorporates patients just from the moment they enter the hospital and tracks them all through the care process. Meticulously, the anticipated system of KM would update the clinical skills into the workflow of health care development at Reddix Hospital. More so, the anticipated KM system would put together the patient electronic proceedings held by the National Health Services with the course physicians and GPs categorising medications or medical analysis. Reddix would successfully undergo transformation in its process through the expansion of the KM structure because it would allow the incorporation of conformation paramount practice regulations into the system. This also addresses the fact that the patient attendants at Reddix were not applying the general best regulations for clinical scenarios and analysis.
The main importance with the KM system was that, when GPs and physicians would order a prescription, the method would utilise a synthetic neutral system that would splint ordered prescriptions and tests through a chain of decision regulations and tests to verify if the patient was affected by a certain drug of tests in intermingled badly with each other. To Reddix, this would reduce the percentage of patients who complain the adverse reactions to drugs as they undergo treatment.
Another major problem associated with Reddix health care was the absenteeism of the employees with complains and excuses of sicknesses. This was learned after analysing the main issues affecting the organisations failure. Once an employee fails to attend his or her duty, it implies that his daily work will not be attended. To a busy organisation like a healthcare institution, it is very unhealthy to fail to attend to their duties with out genuine reasons. Such measures should include expulsion from work or suspensions. When such policies are implemented in the workplace, the employees would perform effectively in fear of loosing their jobs.
In any organisation, not unless there are well laid down structures showing how the duties should be carried out, the employees would be mixed up in the process and eventually find most of the areas unattended. Reddix organisation was a victim of this problem. To overcome this, the management should ensure that there is a health work flow procedures which define how the workers should attend to their daily activities. This in turn can lead to effective performance in the health care i.e. each and every employee should know his or her role in the organisation and work freely without any supervision.
To fully address this problem, Reddix should facilitate all the organisational potentialities and also create a new holistic organisational structure which can enable both inventive and innovative creativity. Also this problem can be solved through clear understanding of clinical information to deal with large data. Reddix should combine the aspects of Technology, people and process which if well incorporated can definitely yield better results.
The senior management should strategise and undertake the necessary steps in order to create, develop and also reinforce a persistent knowledge culture. Such include; (i) understanding: The senior manager should ensure that he or she gains a thorough awareness of the organisational environment, the firm and its culture. Such considerations of organisational customs includes knowing the firms capacity to respond to both internal and external factors, for instance the introduction of new rules and regulations in the organisation, the effectiveness of adapting to the new technology among others. (ii) Planning. This aspect involves putting in place the appropriate directions which would facilitate effective performance in the organisation. For instance effective communication measures at all organisations. For instance, effective communication measures at all levels. Both the firm and its employees should have a clear know-how of operations and the objectives. (iii) Implementing is another step which should be applied by the management. Since most of the failures with the Reddix organisation are as a result of application of old fashioned systems of management, there should be establishment of current systems which cope with the new technology. For instance, the information technology and also KM systems to provide effective performance. (iv) Control of the processes being changed is the last process, the senior manager should ensure the employees are mentally prepared to expect the unexpected, be able to keep a follow up for the processes and also be count for improvement and learn from the passed happenings so as to know how to modify the changes.
References
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Stredwick, J. (2000) An Introduction to Human Resource Management. Oxford.
Witzel, M. (2002) “A Short History of Efficiency.” Business Strategy Review, 13, 4, pp.38-47;
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