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Operations management & Decision Making

Operations Management Impact on Decision Making


An operating system utilises resources to convert inputs into outputs in the form of goods or services. Conventionally, operations management is defined as the task of designing, establishing, planning, running, controlling, maintaining and improving such systems. As the output of such systems constitutes both goods and services this establishes operations management as a field of activity somewhat broader than production (or manufacturing) management which solely provides goods or artefacts. However the distinction between goods and services is unclear and the latter category is broad and heterogeneous.


In the world of business there are numerous absolutely crucial components to a thriving operation. Some may state that trading, output and/or sales are the most significant part of any business, but after revising the method of operation management, it is discovered to be the backbone of any business process. Operation management embodies all facets of the business method and joins them to conceive an effective resourceful procedure. In alignment to stand out and be a market foremost a business desires to have a powerful management for operational activities. Operation managerial work can be productive in periods of cost, value, reliability, flexibility and responsiveness. This term paper will give a short interpretation on significance of operational management, purposes of operation, strategic decisions and Operation Management influence on decision making.


Strategic conceiving and Decision making methods are very significant and essential in processing the allowance of data that is shoved day after day. There is so much inconsistent data on any granted theme that it is up to the one-by-one to conclude what to believe. The strategic conceiving method assists a individual in investigating data and coming to a conclusion. Strategic conceiving is occasionally called administered conceiving because it focuses on a yearned outcome. The decision making method is a methodical procedure utilised in difficulty solving. Decision making is centred to human activity. However, "good" Decision making begins with a successive, purposeful, strategic-thinking method (Robbins and Coulter, 2002, pp 34-178).

Strategic decisions with long-term designs are normally taken by the peak management. The data needed to make such decisions would adopt pieces as accounts on general profitability, the profitability of foremost parts of the business or of goods, total money obligations, investigations of present market tendencies and projections of future market prospects. Spots the lightweight on the decisions about the position and conceive of the output activity. Dell computer's easy decision and business notion that is personal computers could be constructed to alignment and traded exactly to customers.' Dell Computer's scheme was constructed round several centre elements: build-to-order constructing, mass customization, partnerships with suppliers, just-in-time constituents inventories, direct sales, market segmentation, clientele service, and comprehensive facts and numbers and data distributing with both provide partners and customers (Robbins et al, 2003, pp 67-389).

Operation Management is to organise quality. How does an Operation Manager proceed about organising quality? They can do this through correct teaching of workers, use of value components and productive planning. This may appear like many, but every part is absolutely crucial to the output of the last good. Also there are numerous answers and advancement that permit the operation supervisor to perform obligations and connection all components of the business process. Such answers encompass computer and IP answers (Slack et al, 2004, pp 45-178). Similarly Decision making is a part of nearly all human endeavours. While most decisions are attached with difficulty explaining, numerous are not. Managers may conclude to take activities that will set solely new measures of presentation or conclude to attain some new aim or set up a new main heading for their companies. Most managerial undertakings for example difficulty explaining, strategic designing, and asset share, engage one or more constituents of what is characterised as the decision making method (Halpern, 1996, pp 34-189).

When applied it is simpler for the supervising of all operations. When all is performed correctly, each task is a success. This is finished through the strong supervising of all methods engaged in the output of the last completed good ( For demonstration, Motorola is one of the managers in the expertise industry. The use of their six sigma program has permitted them to conceive a comparable benefit through the decrease of mistakes in the output process. This program not only presents the method of organising value through the decrease of defective components, but it conceives an benefit with the clientele who need not concern about the buy of a defective merchandise (Selly and Forman, 2002, pp 121-167).

Individuals at all grades and in all grades of associations make decisions or alternatives from two or more alternatives. Decision making is not just for managers. Decision making is undoubtedly the most tough and most significant task a supervisor performs. Executives rate decision making proficiency as the most significant business ability, but couple of persons have the teaching they need to make good decisions consistently. Few persons today would question the significance of applicable data when making significant decisions. Yet, numerous persons are not cognizant of the need for a strategically approach to the decision itself. They address it adequate to assemble facts and numbers, investigate the facts and numbers, and then easily believe hard in alignment to reach at a good decision (Reid, 2005, pp 29-557).

A poor value decision making method is more expected than a high value method to lead to undesirable outcomes. When all crucial decisions are made on the cornerstone of a simplistic scheme, the whole misperceptions and miscalculations that stay uncorrected are expected to lead to catastrophe earlier or subsequent, generally earlier other than later. In detail, their anecdotes of what they do in such attenuating components are not very distinct from the analytic difficulty explaining approach suggested in most benchmark textbooks in management sciences (Naylor, 1996, pp 45-287).

Operation management is the integration of all facets of the business process. All components of the scheme should be assembled with quotation to all other components, since in one sense, all components pattern one machine. Operation management is worried with conceiving, functioning and commanding a transformation scheme which takes inputs of a kind of assets and makes yields of items and services which are required by customers. Operation management can advantage an association in following ways it can decrease the charges of making goods and services by being effective (Strickland, 1999, pp 34-189). The decision making method is a set of eight steps that can be utilised to recount both one-by-one and assembly decisions.

Firstly, decisions are founded on details not anything incorrect here. However, one will not delay for all the details to be in before coming to strategic decisions because other competitors would have moved ahead and the game will be over. As infantry strategists notify, most assaults in annals are determined before the first shot is fired. The edge that has rightly selected where and how to battle, wins. In other phrases, to make strategic decisions, supervisor desires to be directed by a 'theory' that permits them to proceed before all the facts. Theory is, at best, examined with doubt by numerous businesspeople. It should not be the case. A causal idea about the future if I do this, then the following will occur lies at the heart of strategic decision making. Managers will not delay for all the details (Arsham, 2003, pp 121-189).

In alignment to bypass these biases, managers should make the decision method visible. Work hard to address the entire difficulty at the identical time. This presents a large inducement to expedite the process. Identify significant embedded assumptions. And spend genuine time conversing through the decision criteria, weightings and scoring. This way, the decision method will do fairness to the hard work finished in detail accumulating and analysis. Better decisions are the anticipated results ( Successful managers try to make reasonable and strategic decisions. However, due to interior and external components of the association, they are inclined to answer in making decisions under bond strategically. They furthermore make crucial decisions rapidly founded on intuition and strong feeling in certain decision-demanding positions because at the end of the day even operational managers are human being (Ghoshal and Bartlett, 1995, pp 86-94).

Progressive associations only gaze for persons who own a exceptional predefined set of competencies pertaining to mind-set, character and demeanour for paid work in management-leadership positions. These competencies assurance that formulating business schemes and organizational goals will be contacted through the 'coaching' and interaction of managers and employees. Managers have the blame of designing, coordinating, administering and commanding the associations undertakings that can only be competently accomplished through the use of effective employed employees (Naylor, 1996, pp 45-287). The four management purposes need creativity, reasoning, and judgment to make decisions and it is the rudimentary blame of a supervisor to direct persons in the direction of their exact function or task to double-check organizational goals are achieved. When a individual is well renowned with the subject and has the needed facts and numbers, they have the self-assurance to make productive decisions. This is the most rudimentary blame of a supervisor; to aim persons in the direction of presentation of work undertakings to double-check a yearned conclusion is accomplished (Robbins and Coulter, 2002, pp 34-178).


Operation management engages numerous elaborate components that all businesses should own and its influence on decision making. Although businesses have lived long before the area of operation management, in the ever growing comparable world of today's business it augments ever more significant for business to be on the chopping for demonstration of effectiveness and productivity. The use of operation management makes this likely (Strickland, 1999, pp 34-189). There are numerous causes for the use of the operation supervisor, and this job is growing ever more concrete. This is why in the future, where ever personal and fiscal business is undertaken, Operation management will be an elaborate part. Operational management is very significant in a organised organization. All associations function in convoluted communal employed natural environment situation where managers need to be evolved in their interpersonal or persons abilities if they are going to be effective. Technical and conceptual abilities alter in significance as asserted by their managerial hierarchy; although the one ability that continues unchanging at all grades is interpersonal.


 Arsham, H. (2003). Applied Managemnet Science: Making Good Strategic Decisions, Rutledge publications, pp. 121-189.
 Ghoshal, S. and Bartlett, C. A. (1995), "Changing the Role of Top Management: Beyond Structure to Process", Harvard Business Review, pp. 86-94.
 Halpern, D. F. (1996). Thought and Knowledge: An Introduction to Critical Thinking, mcmillan publications, pp. 34-189.
 Naylor, J., (1996) Definitions of Operations Management. Blackwell, Oxford, pp. 45-287.
 Reid, D. 2005, Operations Management: An integrated App.roach, Chapter 1, John Wiley & Sons, pp. 29-557.
 Robbins, S, Bergman, R., Stagg, I. & Coulter, M. 2003, Management 3rd edn, Pearson Education Australia, French Forest, pp. 67-389.
 Robbins, S.P. and Coulter, M. (2002), Management 7th Edition, Prentice Hall, pp. 34-178.
 Selly, M.S. and Forman, E.H. (2002), Decision by Objectives, World Scientific Pub, pp. 121-167.
 Slack N, Chambers S, Johnston R, 2004: Operations Management 4th ed,Prentice hall,London, pp. 45-178.
 Strickland, A. J. (1999), Strategic Management: Concepts and Cases. 11th Edition. McGraw-Hill: Boston, pp. 34-189.
 Thorsten (2003): Changes in Operations Management due to Internet based Production Concepts — An Institution Economical Perspective. Retrieved on August 23-2009, from:
 Ray Wild, 1983, Decision-Making in Operations Management, retrieved on August 23. 2009, from:;jsessionid=8D53C1E4C35C0C8FD453F19B6D15B2BE?contentType=Article&contentId=1669839

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