Government Oman Development
Study the development of generic E government Paradigm and investigate the relevance, adaptability and degree of percolation from the perspective of Oman.
Objectives:
- To investigate the diffusion of E Government Paradigm from global and regional perspectives through a comprehensive literature review.
- To investigate the strategic policy guidelines and infrastructural competencies for development and deployment of E government in Oman
- To conduct an empirical research to examine the degree of development and maturity of E government services from the perspective of government officials in key ministries in Oman
- To appraise the challenges behind E government in Oman and the future potential
Research Questions:
1) What is the present level of development in processes associated with E government in Oman?
2) How suitable are the legal, infrastructural and government policy frameworks for growth, development and sustenance of e-government paradigm in Oman?
3) What is the level of perceived percolation and diffusion of E government processes as visualised by the private entities?
4) What are the key barriers in deployment, diffusion and sustenance of E government from the perspective of Oman?
Chapter 3Methodology
Interviews
General Interviews with a heterogeneous sample particularly for Qualitative research would be conducted for this particular investigation. Almost 25 interviews would be undertaken to appreciate the diversity of view points and develop a cohesive picture at the end of the investigation.
This study would utilise a heterogeneous composition of sample from 2 categories representing participants from public sector, private sector owing to the multidimensional nature of E governance processes ...
Category 1 Senior Management from Govt & Pvt Sector
Category 2Middle Management from Govt. & private Sector
Three techniques of sampling would be used for creating a balanced composition of survey sample. Simple random sampling would be used to pick up members from category 3. Quota Sampling would be used for selecting respondents from Category 1 and 2, to ensure no inherent bias creeps up in research, thirdly purposive theoretical sampling would be used to select respondents from all 3 categories depending on the direction and trends of observed research .
Questionnaires
Types of Questionnaires
Self-Administered: are completed by respondents and can be further classified as:
- Online questionnaire:
- Postal questionnaire:
- Delivery and collection questionnaire
Interviewer Administered: These are further classified as:
(a)Telephone Questionnaire:
(b)Structured Interview:
Both types of Questionnaire would be used for this research . While self administered questionnaire delivered via post or personal delivery and collection would be used for Quantitative research , Interviewer Administered Questionnaire would be used for Qualitative Research and pilot study investigation of primary Quantitative Questionnaire .
Approximately 170 questionnaires were sent of which 100 were received back at the rate of 60% approximately .
Chapter 4Data Analysis
Q.1.) Please Categorise your age according to the following categories ?
- < 20 18%
- 20-4040%
- 40-60 30%
- 60+ 12%
Q2) What is the level of your educational accomplishments . Mark the relevant categories ?
a) Primary School 18%
b) Secondary School 38%
c) Graduate 22%
d) Post Graduate 10%
e) No formal education 12%
Q3) Please mark the relevant category of your occupation ?
a) Junior Management35%
b) Middle Management 48%
c) Senior Management17%
Q4) Please mark your relevant monthly income categories ?
a) less than 200 R.O4%
b) Less than 800R.O45%
c) Less than 1500 R.O.35%
d)1500 R.O.+16%
Q5) Do you think E government in Oman is important and useful concept ? Does this hold true for other GCC countries also?
(likert scale from 1-5)
- 5%
- 3%
- 10%
- 45%
- 37%
Q6) Highlight the primary reasons for introduction of E governance processes in Oman . Rank the options according to your preferences ?
- Cost reduction48%
- Global Trend45%
- Symbolism 8%
- Efficiency & accountability63%
- Transparency55%
- ParticipativeDemocracy 52%
Q7) How does Oman rank in terms of e GOVERNANCE systems in relation to other GCC countries . Provide your complete rank preferences ?
- Bahrain44%
- Qatar35%
- UAE65%
- Oman47%
- Saudi Arabia32%
- Kuwait 35%
Q8) Do you think Government is seriously committed for creating E governance processes or the changes are only cosmetic ?
- 5%
- 3%
- 4%
- 38%
- 50%
Q9) Are you satisfied with the Framework of Five Year plans of Oman in relation to emphasis on E government processes government's overall ICT Vision and Strategy for development and deployment of E government processes ?
- 10%
- 15%
- 20%
- 25%
- 50%
Q10) Do you think Oman has the necessary infrastructure for development of ICT and E governance processes . Is internet penetration and growth rate satisfactory ?
- 25%
- 45%
- 15%
- 8%
- 7%
Q11) Are you satisfied with the performance parameters of Government Bodies such as ITA , TRA, and National Information Technology Committee? Do they meet your expectations ?
- 22%
- 35%
- 15%
- 16%
- 12%
Q12) Do you think Government has been able to raise ICT awareness and E government services awareness through adequate marketing, advertising and other promotional schemes ?
- 35%
- 40%
- 10%
- 7%
- 8%
Q13) Are you satisfied with the level of interaction and exchange, participative exchange taking place in government websites? Are they sufficiently user friendly in relation to creating efficiency?
- 8%
- 6%
- 12%
- 35%
- 39%
Q15) Do you make online payments for availing of government services . In your opinion is there adequate security and trust atmosphere for online payments ?
- 35%
- 25%
- 15%
- 14%
- 9%
Q16) In your opinion what are the major barriers behind proper development and diffusion of E government processes in Oman ? Rank them according to your scale of preference ?
- Gender Barriers 1%
- Economic Barriers16%
- Technology Barriers22%
- Education Barriers22%
- Cultural Factors23%
- Novelty of Concept 7%
- General Awareness9%
Q17) Do you think Ubar Portal would be a revolution in E governance Systems as being projected by the government ?
- 5%
- 7%
- 13%
- 50%
- 25%
Q18) Do you think that government has been able to generate willingness on part of employees for effectively tackling employees resistance to development and deployment of E government systems?
- 12%
- 8%
- 20%
- 35%
- 30%
Q19) Do you think Strategic Public Private Partnerships are warranted for ICT development in general and the percolation and diffusion of E governance systems ?
- 5%
- 2%
- 8%
- 45%
- 40%
Q20) Do you think that E Government from the perspective of Oman has a bright future ? Categorize the kind of future you think is there in store for Oman?
- Extremely Bright 45%
- Bright33%
- Positive 12%
- Neutral 8%
- Negative 2%
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