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Emotional Intelligence Human Behaviour In Organisation

The nature of the organization leadership plays a critical role in shaping the performance and sustainable growth of employees. Many schools of thought have therefore argued that leaders are born and made while others argue that leaders are only born and not made. However, looking at leadership in a holistic view, the concept of emotional intelligence comes into the fore (Payne and Huffman, 2005). The ability of one to be able to read and positively use the emotional attachments to influence, motivate and nurture people. The inherent character to attract people and command authority using feeling- is what defines leadership through emotional intelligence.

In an attempt to examine the role of leadership through emotional intelligence, the paper will extensively assess the extent at leadership through emotional intelligence correlates with daily management issues and human resource development.

1.1 Background information

Leadership is always a challenging role both at personal level and organization level. That why in major cases; intensive training to develop the acquired skills of stress management, sociology, and counselling is very vital. However, more importantly, it has been observed that naturally there are people who were born with very unique inherent traits that favour one to lead. These traits include but not limited to motivation, empathy, considerate, calmness, humility, command of authority among others (Goleman, McKee & Boyatzis, 2002). Interestingly, these so called soft skills are centralized within the concept of Emotional intelligence. By example; one is said to be emotionally intelligent when is able to refrain from hunger when confronted; refrain from violence when confronted to; refrain from abusive language when pushed to- but instead in these entire scenarios act in a manner that will instead win the favour of the opponent. This is the nature of leadership that the world is urgently in need for. Most organizations are very keen to acquire emotionally intelligent leaders.

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Leadership by emotional intelligence is the most desirable due to its key components of self-awareness, motivation, self-management as well as the social skills. These are key ingredients in attracting partners, managing people, skilful in decision making and ability to impact to the larger community as well as conflict resolution in work set up.

1.2 Aim

The major aim of this paper is to report on how the traits of emotional intelligence (self-awareness, self- management, self-control, social awareness and empathy) significantly contribute to effective leadership in organizations. Noting that it imperative to appreciate the role and coexistence of an entire management team, it is the leaders who coordinates the team efforts to bear results. Through emotional intelligence leaders are able to balance between personal interest and conflicts with organizational objectives and draw rational objective decision that favour both parties. Additionally, this report will also recommend the best mode to shape individuals in developing emotional intelligence leadership (Mintzberg and Gosling, 2002).

1.3 Scope

Leadership touches on almost all the areas of our lives. More importantly, is the question of whether there is deep entrenchment of emotional intelligence in the key decisions made. Management of organizations presents a key challenge to the real application of emotional intelligence leadership. As a leader (CEO) of a company, self awareness and social control is very applicable is achieving successful leadership. Touching on personal life is equally important aspect of achieving self-awareness, and self management. Socialization both within the organization and public fora is among the key ingredients that shape one's ability to develop emotional intelligence.

2.0 Self- a weakness

This is the most important aspect of leadership since it is undoubtedly expected one should lead by example. It motivating employees and team to follow a particular management dimension, one is expected to be well versed and able to undertake the same. By example, most of corporate leaders take part in corporate social responsibility such as sports, giving day, donation programmes so that through that awareness leaders are able to motivate and attract people. If one is high tempered, the realization of the fact that he/she cannot withstand confrontation is a key step in managing one's emotions and thereby avoiding conflicts or practicing to be calm under confrontation (Raelin, 2004). This is a key step toward self- a weakness. If one realizes that through emotional speech, people respond and win over then this is key steps toward self- a weakness hence drive towards emotional intelligence leadership.

3.0 Self-management

Leaders are expected to be organized and directive in their own life. Managers for example are expected to be neat, well dressed as a reflection of self ethic and organization. In this case, directing employees to adopt particular directive will be an additional motivation hence easy to execute. Is a leader able to manage time? For managers who report early in their workplace, it is

a clear motivation among the junior staff to equally come earlier and automatically adopts the leadership style without formal enforcement. In simple terms, as a leader, the extent of self management attracts, motivates and nurture people around you. This is what emotional intelligence leadership is all about.

4.0 Self-motivation

4.1 Advantage and Disadvantage of motivation

Motivation can lead leaders to expect better results than working without motivation because they can make an effort when they have their selected goal. By having a motivation, people expect their achievement when they go through conflicts and difficulties so it can be positive behaviour for them.

4.2 Example of effect ion

If leaders are in negative mood, they will not be able to manage others, for example, people who just care of task which just assigned from others and just follow other people. They are lack of motivation because they do not practice spontaneously. If they get motivation, they will challenge for aiming to get their achievement. Anand (2010) states this factor is related to self-awareness because when leaders they realise their own personality they can recognize what they really need that motivation can be found in this situation. As condition of leader, capable leadership regards as the most important component. Clarke (2010) states emotional intelligence indicates some relationship with leadership. This ability can encourage others to achieve in their field. It also can adjust balance of mood. Well-managed performance can be influenced in task and it can enhance ability that it makes rational outcome so it causes effective mood and emotion at work.

5.0 Empathy& Social skill

5.1 Way of ability

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Empathy is the ability to share their mind that can be done with deep understanding. Understanding other people's mind will be concerned as a way of management. It is an important point to be a leader.

5.2 Understanding of mind

Leadership is to lead others that they should realise thoroughly. They also should be enthusiastic and active because they can encourage and give energy when they feel positive, for example, sharing the true mind is important to sense how others are feeling. It is beneficial both of them. They can see what they need. Empathy is likely to be helpful for someone who feels sad and has negative idea. When other people cannot concentrate on work because of other problem, leaders can adjust their problem by handling together with them but leaders should not control whole thing because they cannot solve the problem independently. They will rely on leaders without any enthusiasm about their work. These all emotional intelligences are related to ability of leadership.

5.3 Benefits of social skill

Social skills will be likely to get motivation. Social skill is based on communication because people can look for their result by discussion with others. In this process, communication will be allowed to use. Clarke (2010) states this social skill helps leaders to prepare for management so they can notice what they have to prepare by talking with others and they can lead others in appropriate way, for example, making friends is helpful for each one in society. People can share what they think.

5.4 Relation between social skill and motivation

They can handle emotional reactions from others and can lead others to get effectiveness. If they do not have connection each other, they cannot be a good leader even though managers are outstanding and diligent because they have personality which is not good at social skill. Components of emotional intelligence are necessary for leadership effectiveness.

6.0 Conclusions

In the ability of leadership, leaders need to manage and encourage others so emotional intelligence describes about five components which help leaders to prepare themselves. Self-awareness is the understanding of mind by people. Leaders can manage when they are completely able to recognise themselves. They also can realise the needs of requirement. Self-management is also related to self-awareness but management is the ability to control their mood that they can regulate themselves. Motivation is ultimately necessary for leadership because people usually think of their objective that if they select their goal they will focus on successful achievement. Ability of empathy is helpful to someone face with difficulties. Uncomfortable feeling prevent people's task so leaders need to provide empathic mind to others for encouragement. Social skills are one of the important components. People usually open their mind when they think they have common senses and they are close. To solve this problem, managing and building relationship is important to understand others for leaders.

7.0 Recommendations

The entire report has extensively reflected on the role of emotional intelligence enhances effective leadership. Given the nature of diverse leadership exposure within organizations, it is recommending that;

In an effort to develop strong management team, organizations should invest in training and retraining of employees to ensure they acquire the additional skills such as financial & risk management skills, information management technology so as to be able to adapt to the ever emerging challenges in organizations.

Self expression is very important is shaping ones emotional intelligence. It is therefore important that senior leaders nurture future leaders (junior staff) through allowing self expression and socialization.

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