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The goals of human resource departments

Human resource department are the organizations that form to organize people, reporting relationship and work in a best way to support the accomplishment of the organization's goals. There are few departments are normally organized for functions which is human resource department, marketing department, administration department and sales department.

Human resource department also do hiring staff and this will involve attracting employees, keep them in their own position and make sure all employees are performing to the expectation.

30 years ago the governments of Malaysia are complex without HR department but it is improved when the HR departments are existed because HR is a company of human resource multiplier.

A HR department should concentrate for the company's greatest resources which is employees because without good employees, the best business plan and ideas are hard to be complete.

How does HR department affect government?

The result of the election is almost like to have been well received by HR departments, if one party had gained an overall majority. There is not only a sense of great minds coming and work together when facing on the complex problem that the economy presents but also the necessity of reviewing working practices could provide HR departments with a suitable time to boost it. Conservative-led government having a healthy enterprise agenda, and the Liberal Democrats' provided training and skills, is also cheering.

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However, the professionals of HR should be wary of too much optimism. The planned of public service cuts will have a very big effect on the public sector and also with coinciding pressure put on the private sector.  The issues such as the Agency Workers Directive and new pension rights for temporary workers are still some way off approval by the coalition and the introduction of these new regulations will need to be carefully managed.

What is Human Resource Management?

Human resource management is a special force that will influence to achieve the strategic approach manpower management in an organization. This process will call for a stick together process to retain and increase employees head-count is the most valuable asset of any organization. Employees are individually and collectively are the main contribution to achieve any businesses and this makes them realize the important of this specialized study and application. Organization hires this management people are to specialize on hiring other employees to the organization in different criteria. The management will design and develop the related source and most importantly is that they will utilize and compensating their service to make a perfect business profit from the employee performance. Today human recourse management is the most top basic management structure of an organization it is a totally different between management personnel and the administration of executive. It will improve the strength of the association between the management and employees.

The functions of Human Resource Management

The development of a perfect blend between orthodox administrative function and the well being of all employees within an organization. Employees' ability to remember the value is accordingly to the method in which how the employees are treated, in return to review their skills and experience. Human resource manager will empowers the inter-department relationship of employees and promote the employee communication at various level, it is a field that using System Theory and Organization Psychology to continue defend the need protection of the employee is well being. Nowadays every organization will have a human resource management department have to deal with the managing head of all factors in the production line. The department is responsible for the growth and petition of ongoing in research on principal advances while employing, terminate and training staff. Human resource management department is fully responsible for the understanding and relation to employees as individuals; therefore they need to know their personal needs and career achievement goals. To develop positive communication between workers must to ensure compare and advance enterprise productivity and development a uniform organizational culture. Checked often all areas to make sure that have lack of knowledge and training, and accordingly provide correct order of measures of workshops and seminars in all areas. Generate a public speaking for all employees to express their feeling or goals and provide the necessary resources to accomplish professional and personal program and make more new operating practices skill to reduce the risk to minimum and generate an overall sense of belonging and accountability. Recruiting the required workforce and making prepared for expressed and promised payroll and benefits. Provide resource strategies order to create and keep up competitive advantage and having all the necessary information of the organization are a must to be successfully by managing staff effectively to meet strategic goals.

In accordance, Human Resource Management Department has to be responsible for involving exam for all staff member in the working place. This terms calls for industries from diverse fields such as psychology, paralegal studies, industrial engineering, sociology, and critical understanding of theories pertaining to post-modernism and industrial structuralism for the employees. The departments take responsible of the consequences of diverting the available task or hired personnel to strategic business partnership. This is to achieve a faithful Change Management and focused Employee Administration. The human resource functions with the solitary goal by moving and give chance to the employees to prove their quality and value to the company. This has to achieve in a various processes management like work planning and recruitment, briefing and orientation of hired task and employee training, administration and appraisals.

Why top managers care marketing, finance, production and engineering more than HR?

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Marketing is a management processes a concept to customer through goods and services; it is the basic business term for customer needs and customer's satisfaction and it is consists 4P's which Price, Product, Place, Promotion. Marketing different from selling because selling is concerns about own selling skill and the tricks to approach people to exchange their cash for your products. It is not concerned with the values and it does not like a supermarket that consisting of tightly integrated effort to discover, creative, and satisfy what customer needs.

Finance is an economics that concerned with resource allocation which is resource management, acquisition and investment. Finance also related to money and the markets. This management uses their fund to maximize profit for either internal resources or external resources and allocates them to areas. This term is used to explain the procedure of reduce cost and increase the return to maximize finance. Poor finance is the reason of depressed markets caused when managers have not follow the optimization rule which leads to lower production and it will also affect the lower sales for global. The finance manager's job is to maximize profits and keeping the risk to a minimum.

Production is a processes and best way for employed in conversion of tangible input as raw materials, semi finished goods and some spare part; intangible inputs as an ideas, information and knowledge of goods or services.

Engineering is the art of directing the great sources of power in nature for the use and the convenience of people. In its modern form engineering involves people, money, materials, machines, and energy. It is different from science because it is a primary concerned with how to direct to useful and economical ends the natural phenomena which scientists discover and formulate into acceptable theories. Engineering therefore requires above all the creative imagination to innovate useful applications of natural phenomena. It seeks newer, cheaper, better means of using natural sources of energy and materials.

Top managers care the entire above department because the about department helps them to achieve target and top managers thought they can settle everything even it is without HR department. Normally HR department plan everything to achieve target but managers are not willing to follow what the HR department was planned because they have their own idea and they feel like HR department did not clear or know what does customer want and need. Manager always assume that HR department are based on office but managers are always be in sales line to chase their target and they always meet a lot of customers, they received a lot feedback from customer therefore they thought they know more about what customer need and want.


However the top managers care little about HR department but HR department are still very important to all companies because HR can manage a company to achieve target and earn more profit. Company should give more power to HR department so that Top managers will pay more respect to HR department. Company should let top managers know the important of HR department.


Tesco is the leading retailer in England. Tesco also is the one of the top three retailers in the world. Tesco operates 13 countries outside the United Kingdom, and some countries in Europe and Asia, like Republic of Ireland, Hungary, Czech Republic, Slovakia, Turkey, Poland, China, Japan, Malaysia, South Korea, Thailand, and India. Tesco also operates in United States. Tesco is set up by Jack Cohen in 1919.

This company's name first time appears in Edgware in 1929 and since the company has grown and already develop, responding to the new opportunities and they also be the first in many innovations. When this company is just establishing, this company are face many other strong competition and need some new strategy. Tesco is good in buying goods and selling goods but had begun to forget customer. So, the internal of Tesco find out what the problem, and then finally they solve the problem.

Everything is changes every day in our life and Tesco are being good to responding this kind of question. This company sells the daily use product, some household appliances, meat, vegetables and field rations. Tesco also rent some shop to others for earn some profit. The meat and vegetable of this company sells is fresh than other. This company also marinates some different flavor with meat for customer easy to choose. They have gone through their testing and selection to make sure the consumer can use their product with safe.

Question 2

Job description

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Job description is very important to a company because this is a general tasks and responsibilities to every position. It is a direct message to let people know what kind of people that a company wanted to hire such as the qualifications and skills that the company needed by the people in the job and to analyses the salary range.

Tesco's job description show that they looking for the employee that can provide excellent service to customers in every way that possible. This is a very good and important attitude for those employees that always face or meet customer often because nowadays customers are look important to service, if the feel that a company can't provide good customers service then they will rather to spend more for buying goods from competitors.

Receive payment by cash, credit cards, vouchers and automatic payments are also an important part to cashiers, they must know how to do all these because if a cashier did not have the knowledge to handle all payments then they will waste a lot of customer's time. They have to make sure cashier make the necessary change such as did not make mistake during making payment and make sure handout receipts.

Employees must carry out their daily routines which are to set procedures and their daily targets. All employees must have their own responsibility to do their entire job but if they set their own procedures and set daily targets then they will have the challenge to do the job so they will do their best during duty.

This company also need the staff that can ensure their safety and make sure the cleanliness and hygiene at the cashiering area according to standards because if the surrounding area are clean can keep the customer happy. Besides that Tesco is a company that selling daily use products and foods therefore hygiene is more important compare to other company.

If the people who can fulfill for the above job description then they are qualify for the position of Cashier in Tesco.

Job Requirement

Job requirement is the information that given by company to public. It shows what types of employee the company will hire. For the job requirement, our company requires a cashier who has:

Academic qualification with PMR/SPM, this is the principle qualification of a cashier.

Good skills in arithmetic, a cashier need to do a lot of counting job so that he/she must have good skill in math.

High reputation and able to work independently, we need a high-esteem and able to work without shift, weekend and public holiday. We need an employee as a cashier can be available to work anytime and enjoy working in a fast moving environment, due to Tesco has many customer and its environment is fast pace. We need a cashier who can work with the speed.

Oriented by customer, a team and have excellent interpersonal skills, a cashier must have good communication skill. A cashier must know that customer is the king.

Speaks fluently and conversant in English, Mandarin and Bahasa Malaysia, Malaysia has three races, main language is Bahasa Malaysia, and most people are speaking Mandarin and English. Therefore our firm needs a cashier who can speak these three languages.

Full-time and part-time job are provided. The company is providing two types of cashiers.

The Improvements in the Job Descriptions and Job Requirement in Tesco

Job Description

This company should have transactions in a friendly and efficient manner smile in a friendly manner when the customers are purchasing our products, then tell them "Thank you very much for buying and consuming our products" and "Please come again" when they are process or finished paying the money for the products that they purchased in our stores.

This company needs to be trained the cashier before they become the real cashiers to minimize mistake of making payment, know to make the payment clearly in the receipt. Which is if the cashier has been count double price in the receipt of the customer, the customer will complain and not coming to this company to buy again the product because the company has not good service. This company should have more cashier to performance well in their job because if they not enough sleep, or doing their own things they will affect the company to slow down the service.

This company should have implement, organize and conduct off training and on job training program for the cashier. This is to make sure that which cashier to have off duty and on duty when the customer having some problem with their price.

Job Requirement

This company must be everything in healthy when working, every cashier should go medical checkup every half year, if not the cashier will not working for long time such as illness, or heart attack if not when working will have a lot of problem.

This company should with a pleasant personality, because it is easier to create a relationship with customers in the area where the job located. A polite, soft talking cashier might get more customers to purchase our products.

This company will provide training before the job is start, because fresh graduation employee will recruit in our company, because even though the employee has no experience company there will be giving training. It shows the company is fair to everyone. In addition a cashier training is quite easy so that the employee will get well-versed soon. Therefore, our firm's job requirement should add on those points.

The Limitations of Tesco's Cashier Job Application Form

We have decided to select the job of the cashier and in lieu of that; we have decided to analyze the job application form of the cashier. We have also selected a company that employs a lot of cashiers, namely Tesco. In view of that, we have decided to analyze Tesco's cashier job application form. We screened every nook and cranny meticulously, leaving no stones unturned.

Nothing is perfect in this world. Since everything is imperfect in this world, we have analyzed Tesco's cashier job application form and found a lot of limitations that hinders its very purpose as a job application form in the very first place. These limitations may have been overlooked at the time of its printing or at sight by the person(s) who ordered its printing, publication, publicisation, and propaganda. These limitations have to be corrected somehow.

We have decided to choose the next company that employs a lot of cashiers, namely Carrefour. We have also screened through Carrefour's cashier job application form and found that its form contains a lot of information that Tesco's form does not contain. Carrefour's abundance or wealth of information and Tesco's limitations are summarized in the table below.

First and foremost, Tesco's form lacks enough space for the applicants to type in their information. This is evident from the four red circles that were circled on the four boxes that were to contain the applicants' typed-in information. Those boxes, though long as they seem, are just not long enough for the applicants to type in their information as some of them might have long names like Rumpelstiltskin and King Richard the Lion Heart.

The rest of the limitations are summarized in the table below. Efforts need to be done to reduce and totally eliminate the limitations, though impossible in entirety, and enhance its quality as Tesco's cashier job application form specifically and a job application form generally.

The Table of the Limitations of Tesco's Cashier Job Application Form

Tesco (does not have)

Permanent address


Old I.C. number

Nationality status

Ethnic group


Marital status

Educational record

Language proficiency

Correspondence address

Number of children

Employment history

General information

Additional information

Declaration by applicant

Home telephone number

Mobile cellphone number

Place of birth

New I.C. number

Please tick one box only


In the conclusion, we learn what the job description is and what the job requirement is. After this work, I comprehend the job description is very important for a company, it can help us to solve many problem. It can help the company solve some emergency problem. Example: If the employee injury when they are work, the company can find their family or friends phone number and tell them in the first time. If we have a company, we should minimize our mistake of the job description and the job requirement. This all the information we are searching from the website and we discuss together with our group mate.

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